Cadillac News, Concepts, Future Models, Rumors and more Discussion, Cadillac News: Cadillac, Lexus, Toyota tie for lead in customer satisfaction index in Current Cadillac Vehicle Discussion; Filed under: Etc. , Cadillac , Lexus , Toyota
The American Customer Satisfaction Index has released the results of its ...
The American Customer Satisfaction Index has released the results of its annual investigation into the automotive industry, and the biggest winners hail from Japan. Although Cadillac is tied with Lexus and Toyota atop the standings with an overall score of 87, just one short year ago the top few automakers - with Buick and Lincoln at the tippy top - hailed from the United States.
According to ACSI, it seems Toyota's fall from grace in the minds of consumers was just a small blip in a long history of customer satisfaction. Lincoln dropped a few points to join Mercedes-Benz with a score of 86, while Buick and Honda both earned 85. Next on the list is a three-way tie at 84 from Ford, Nissan and Volkswagen.