Oh man don't even get me started on training.
When I go to NYC to the training center it costs big money, and if we don't train GM holds us over a barrel on warranty.
Don't get me wrong, I came from the aftermarket, that's really why I know what these guys are crying about.
I have been on both sides of this argument. The guys at the Indies have it tough, but how many times have I seen people come in and they say "oh well they told me I needed this and that and that and this other thing so I paid them to put it all on but they can't fix it so they told me to bring it to you"?
In fact I had one of those last week.
It took me 20 minutes to verify what I already knew when I saw the complaint and about another hour to fix what this guy had already paid likely over a thousand bucks to address.
Those guys have access to all the stuff I have access to, they just have to pay for it and they don't want to, they want it handed to them.
The fact that Napa auto parts has a hand in this is even more suspicious. I can tell you what they are after, they want to get factory parts without having to buy them so they can undercut the dealer. That would be my estimation anyway.
All this came up about 3 years ago and the big 3 have already made huge concessions. Not to mention no independent shop will "refuse" to work on the car as the video indicated, but they should tell you when you have a problem that they are not equipped to address.
Sorry to rant, another sore spot for me.
I hate whiners.
