Expedia sucks

[Koooop]

I booked a vacation through Expedia.

Among other things, the Rental Car included CDW (insurance).

When I got to Mexico, the Rental company told me I had to pay CDW again.

Now Expedia says they never included CDW (even though it's in my contract). So it's not their problem.

Everything else went off without a hitch, awesome hotel, Delta Airlines was seamless.

Don't use Expedia, they suck.

[c5 rv]

You should be able to fax them your receipt for the CDW you paid for in Mexico and your printed Expedia receipt with CDW included and get them to issue a refund.

[Jesda]

I dont understand why Expedia costs so much more than other sites.

[Koooop]

Originally Posted by c5 rv

You should be able to fax them your receipt for the CDW you paid for in Mexico and your printed Expedia receipt with CDW included and get them to issue a refund.

They told me not to send them the receipt claiming they can't get emails with attachments and cannot receive a Fax.

What lying bastards.

I will send it and Fax it next week though.

[Koooop]

Originally Posted by Jesda

I dont understand why Expedia costs so much more than other sites.

None of the other sites were even close to the deal they had on Expedia.

Now I understand why! They're lying bastards!

Bottom line is even with the extra $196.35 I had to pay the trip was still a smoking good deal.

[c5 rv]

Originally Posted by Koooop

They told me not to send them the receipt claiming they can't get emails with attachments and cannot receive a Fax.

What lying bastards.

I will send it and Fax it next week though.

There's always snail mail. I think companies prefer to handle refunds and complaints this way because:

- The process is in place and it meets whatever regulations are in place
- They can easily outsource it
- They get to keep your money longer.

[dkozloski]

They'll answer a summons to small claims court. If not, you get a default judgement.

[eyekandyboats.inc]

http://www.youtube.com/watch?v=WeHG-8rfqKM

[Koooop]

Originally Posted by dkozloski

They'll answer a summons to small claims court. If not, you get a default judgement.

They'll have to send a lawyer to court, I'll postpone at the last minute, I'll keep their lawyer on the phone talking about the weather, sports and cars and run up their legal bills...

I'm a nightmare, my wife is a JD paralegal so she's no party either.

Their customer service dept on the phone tells me I have to do this by email, the email people tell me I have to call. The people on the phone put me on hold for 30 -45 minutes then hang up (I just put them on speaker when I'm in my office working). Total run around dirtbags.

Expedia is a scam. I think it's time to call the local news on this, they'd have fun with morons like these.

[Sinister Angel]

I don't know about where you're at, but here at least, you can't have an attorney represent you in small claims.