: Kings of Incompetence - Crestview Cadillac (SoCal)



Barak
08-24-06, 12:03 AM
I've given up on yet another Southern California Cadillac dealership. Some of you may recall the two shocking incidents (http://www.cadillacforums.com/forums/cadillac-cts-v-series-forum/59588-mark-christopher-cadillac-blows.html) I had with Mark Christopher Cadillac over my oil filter that had been tightened with channel lock pliers or the like, and on a separate incidence, their reluctance to replace a battery that was clearly defective. But thanks to many on this forum, Mark Christopher Cadillac's reputation was thoroughly destroyed as the service advisor that I was dealing with attempted to save face by posting on that very thread, which of course only further propagated the thread's popularity, which eventually earned itself as being the number 2 link to appear on Google when one searched for "Mark Christopher Cadillac." It currently occupies the fourth position. Never underestimate the power of the internet.:worship:

My story with Crestview Cadillac (of West Covina, not Rochester) goes back to my first mistake of purchasing my car from those retards and my initial frustration with them as they told me that the CTS-V doesn't come with a factory alarm. In any case, after the two disastrous cases with Mark Christopher, I decided to try Crestview's service to see if it would be any better than Mark Christopher's. My initial impressions were good, but after receiving my car back the first time, I quickly realized that they must have had the new guy who was just promoted from car washer work on my V.

Long story slightly shorter, my sunvisor was replaced due to the fabric peeling from under the Homelink unit, but the idiot forgot to plug it in. One would think they would've at least flipped the mirror to check to see if the vanity light worked but that is asking too much, especially when GM pays so little for warranty work. The worst of it was that I brought my car in for a loud rattle coming from the rear suspension area. They replaced the shock certain that it was fixed. Sure enough, on the drive home the rattle was there and just as loud. So I take it back for the sunvisor and the rattle, and they argue with me that the rattle has to be gone because they were certain it was the shock. Turned out that whoever worked on the car didn't tighten the shock properly and it was still rattling.

So, like an idiot, I take my car back to them a few weeks ago for the whine, the sunvisor yet again, traces of oil leakage around the oil pan, sunroof rattle, door panel rattle, NAV unit peeling, grease leaking from the driveshaft (no joke, and the replacement driveshaft seems to have eliminated the clunk:thumbsup: but made the 6th gear whine far worse) and a loose A-pillar; basically just maintenance stuff for a GM.:bigroll: So I get the car back and they claim the whine is due to the GM wheel hop bushings that they didn't even know were made by GM and if I want to argue about it then they will just send out Larry Marvin (who I was later informed by this forum is now at Saab), the sunroof rattle is normal and there is nothing GM will do about it without the regional reps approval, the loose A-pillar is also normal and the door panel rattle which is so apparent on any type of bumpy road they claimed they could not reproduce. They also tried to blame my B&M short throw shifter for the whine saying that the foam is missing (complete BS, in fact I've added more foam), and my Falken RT-615's claiming that they are far noisier than the runflats, which is not true also. But they did do something about the traces of oil by resealing the oil pan.

While I appreciate their meager efforts, the last straw that finally compelled me to warn my V brothers of the incompetence that is Crestview Cadillac, is the fact that their resealing of my oil pan has resulted in a full blown oil leak! After my experiences with these goons, I do not believe that it is at all premature or with presumption that I bestow upon them the title of, "The Kings of Incompetence."

blown black caddy
08-24-06, 12:22 AM
Well even though they, (Crestview) are the closest dealer to where I live I still have never used them. Try talking to Bewley Allen? Same owners but different dealership. I've had good luck with them. YMMV.

ctsvett
08-24-06, 12:30 AM
it appears based on my last experience that penske is getting better...

It could be that I participated in a service focus group and it was video taped... the tape was then played for the ENTIRE dealer staff who now fear me (I think). At least everyone knows who I am...

Bottom line, last time I went in they did a pretty good job... I still have one residual issue and that has been with the car since the get go... I dont even know what it is yet...

I know its a drive, but it may be worth it.

Reed

ctsvett
08-24-06, 12:33 AM
I should point out that the who purpose of dealerrank (on the faq: Cadillac DealerRank: Rank the Service of your Cadillac Dealer (http://www.cadillacfaq.com/dealerrank/)) is to make the internet work for you and make it BAD for dealers to f' up your car... I dont know how I cam make it more popular except by telling everyone to go there and give HONEST ACCURATE reviews of your dealer...

If all else fails, I own gmservicesucks.com.. HAHAHA

Reed

crypto_coyle79
08-24-06, 01:31 AM
I hate to play devils advocate but......
Taking a car in to have it cracked open is all but inviting more stuff to go wrong. It's just like mods. Most are just not a 100% match or up to oem standards. No service teck is going to be able to put seldom messed with parts back on like new. When they crack open your dash, driveline, ect it's not going back together like it came from the factory and new stuff often goes wrong in the new set up IE 1:the hood was missed aligned on my car they loosened it, aligned it and put it back together but it then hit the seals differently and squeaked at high way speeds which was worse then old problem. 2: some times defect is in the master plan, The stupid wheel bushings that caused a lot of the wheel hop. how many of you got the GM replacements but found out why GM went with the soft ones in the first place and went back? the point of all this is I know people want there new car to be perfect but when performance and value, are your reasons for buying a car don't expect an accord. Both of those are warning flags when shopping for a car if your looking for hassle free, god MPG, ect. And when you take a car in, think about if it's worth handing it over to a guy who may or may not have finished high school to take apart and fish around in. Try taking it in for 1 problem at a time and working it through 100% and then move on to the next. It's not practical time wise for you but it enables the service guys to concentrate on one issue and not rush through a check list and get distracted by all the little thing that go wrong and the harder then they look stuff that comes up while working on a car. If the car does something that bugs you but you don't know how to get it to happen 100% of the time don't take it in till you do, it's a waste of everybody's time. Every body loves perfect, it's just not out there. It's always better to plan for human nature or to plan for the way thing are not the way they should be.

urbanski
08-24-06, 07:58 AM
copied to dealer review forum

Lord Cadillac
08-24-06, 08:05 AM
copied to dealer review forum
Thank you...

CIWS
08-24-06, 08:11 AM
http://www.cadillacforums.com/forums/customavatars/avatar29444_9.gif YOU BETTER HAVE COPIED IT OR YOU'LL BE urMASHEDski !!!



:D

ajedwardsjr
08-24-06, 10:03 AM
I try to use the dealer ranking site all the time. If a dealer does a really poor job, you can completely trash his reputation. If he does a good job, you can help to send the business that he deserves his way. It's helpful to read specific comments about what a dealer has done and not done. I was looking at Crestview, for example and I found that someone told us that they blow. While helpful, that's not as much help as it could be.

BadCad
08-24-06, 10:22 AM
Sorry to read about your troubles, John. I personally avoid the dealerships as much as I can and would rather pay out of my pocket (depending on issue involved) then have the dealership futz around with my V. I know there are a few Caddi dealership-affiliated members on this board, but there have been too many screw ups with my car for me to trust them for the minor issues.

GAGS-V
08-24-06, 01:22 PM
Hi John! Next time try Kennedy in San Bernardino. I think they have it together on the V. Have Terry be your service writer, I think she will take real good care of you.

Luna.
08-24-06, 02:48 PM
Have Terry be your service writer, I think she will take real good care of you.

In what way?? :lildevil:

GAGS-V
08-24-06, 07:46 PM
Quote:
Originally Posted by GAGS-V http://www.cadillacforums.com/forums/images/buttons/viewpost.gif (http://www.cadillacforums.com/forums/cadillac-cts-v-series-forum/83031-kings-incompetence-crestview-cadillac-socal-post786195.html#post786195)
Have Terry be your service writer, I think she will take real good care of you.


In what way?? :lildevil:

You are the horn dog! I was speaking about the V, easy to see what is on your mind:)

CIWS
08-24-06, 08:47 PM
Have Terry be your service writer, I think she will take real good care of you.

TTIWWP :)

Luna.
08-24-06, 10:44 PM
You are the horn dog! I was speaking about the V, easy to see what is on your mind:)

I, sir, have no idea what you are talking about. I'm very well taken care of, thank you...:D :)

ellives
08-25-06, 02:37 AM
I agree with this post wholeheartedly. Keep the issue list simple when you go to the dealer. Make sure you have the issue down cold. My recent NAV problem is a good example. The thing failed only after the system warmed up, either by driving it around for 30-60 minutes or by having the car sit in the sun (the nav unit would get warm this way too.)

The first time I brought the car in for this problem they called and claimed they couldn't find the problem. I told them I'd pick it up and at some point when it was failing I'd drive it over for them to look at. When I got there to pick up the car it had been sitting in the sun. Guess what? The NAV unit wasn't working when I started it - duh.


I hate to play devils advocate but......
Taking a car in to have it cracked open is all but inviting more stuff to go wrong. It's just like mods. Most are just not a 100% match or up to oem standards. No service teck is going to be able to put seldom messed with parts back on like new. When they crack open your dash, driveline, ect it's not going back together like it came from the factory and new stuff often goes wrong in the new set up IE 1:the hood was missed aligned on my car they loosened it, aligned it and put it back together but it then hit the seals differently and squeaked at high way speeds which was worse then old problem. 2: some times defect is in the master plan, The stupid wheel bushings that caused a lot of the wheel hop. how many of you got the GM replacements but found out why GM went with the soft ones in the first place and went back? the point of all this is I know people want there new car to be perfect but when performance and value, are your reasons for buying a car don't expect an accord. Both of those are warning flags when shopping for a car if your looking for hassle free, god MPG, ect. And when you take a car in, think about if it's worth handing it over to a guy who may or may not have finished high school to take apart and fish around in. Try taking it in for 1 problem at a time and working it through 100% and then move on to the next. It's not practical time wise for you but it enables the service guys to concentrate on one issue and not rush through a check list and get distracted by all the little thing that go wrong and the harder then they look stuff that comes up while working on a car. If the car does something that bugs you but you don't know how to get it to happen 100% of the time don't take it in till you do, it's a waste of everybody's time. Every body loves perfect, it's just not out there. It's always better to plan for human nature or to plan for the way thing are not the way they should be.

Barak
08-26-06, 12:38 AM
I agree with this post wholeheartedly. Keep the issue list simple when you go to the dealer. Make sure you have the issue down cold. My recent NAV problem is a good example. The thing failed only after the system warmed up, either by driving it around for 30-60 minutes or by having the car sit in the sun (the nav unit would get warm this way too.)

The first time I brought the car in for this problem they called and claimed they couldn't find the problem. I told them I'd pick it up and at some point when it was failing I'd drive it over for them to look at. When I got there to pick up the car it had been sitting in the sun. Guess what? The NAV unit wasn't working when I started it - duh.

I would have to disagree with both of you wholeheartedly, for reasons that I feel need no explanation.

AnthonyCasta
08-26-06, 09:32 AM
I couldn't aggree with you more!!!! ... I have an 82 Coupe that I had serviced by crestview ... When I got it back it had a knocking noise and needed a new motor .. only 40K on it ... Finally got GM to pay for it through a company called Autoline. Crestview replaced it for us, however they did it so poorly, it blew when the tech roadtested it ... apparantly the tech forgot the oil!!!

The vehicle when through 5 engines within 1 year. My hood doesn't line up and they messed up my bumper! ...

To make matteres worse, I decided to start looking at new cars, and since I was right there at Crestview why not? ... As I am walking around, I noticed that there were no actual prices on the cars, the MSRP's were blocked out by the dealer, so when the saleman approached me, I asked how much, he replied with .. If you have to ask how much, you probably can't afford it!! ...

WTF? ... I filled several complaints with the BBB on them, and now I take all of my business to Massey in Downey ...

Aussiecadman
08-26-06, 11:32 PM
There are Dealers and Mechanics,
Here in Australia we have no dealers, but my mechanic fixed all the problems oil leaks, air con, power brake issues, without problems.
And it is a 90 Fleetwood with 35,000 on it. As far as I know it is one of 2 in the country. In my opinion you are entitled to take your car to be fixed and get it back in as good or better condition than you left it with them.
Take a Porsche into a dealer and see the care that is taken, why shouldn't you have the right to expect the same. We pay through the nose for that work to be done.
Thats my cent's worth, have a great day

crypto_coyle79
08-28-06, 10:23 PM
Take a Porsche into a dealer and see the care that is taken, why shouldn't you have the right to expect the same. We pay through the nose for that work to be done.
Thats my cent's worth, have a great day

My buddy has an 04 996 or what ever they are now and he has a ton of issues as well with the car and the dealer and they charge 285$ for an oil change.

Dennisscars
08-28-06, 11:39 PM
In what way?? :lildevil:

DOWN boy... DOWN.. :bouncer:somebody get the hose...







:tease: