Big_John
06-09-06, 12:17 PM
Keep in mind when you read this I'm a very professional guy. I've been friendly, haven't raised my voice, haven't cussed and I've treated everyone involved as I would want them to treat me. I also know my way around a car.
Last month, I took my '01 Eldorado in for a "check engine" light. I checked the code and it was a evaporative control solenoid and not a big deal. This car is still under its 100K mile Cadillac Certified warranty. The first experience was less than stellar. The car was supposed to have been fixed, but I was treated kinda crummy by the cashier. The car is out back, I'm handed the keys, even though the guy before me gets his car brought out. OK fine.
The light came back on the next day, checked the code, same problem, called the dealership and made an appointment for the following Monday.
I spent Saturday cleaning the car up, as it really needed it. I washed it well, even clay barred it getting it ready for a fresh coat of Zaino. I wiped and cleaned out the door frames too. (this gets important) and cleaned the inside, treating the leather and the door panels (important)
Back to the dealership Monday, this time I was treated very well. One thing I asked was if they would take a look at the rear suspension as I had noticed a creaking noise in the rear. The service writer bounced the car and said "its not doing it now, so it may be hard to find". OK, I understand that. The service writer and I discuss replacing a side mirror that has discolored. To my surprise, he says that's under warranty. Cool! He orders a mirror for me and says to bring it back in a week and they'll put it on. The car was brought out to me and everyone was real nice and I drove it home. The car door was opened for me (another important point). I'm happy.
Next day, my wife calls me from work. The light is back and she says the door is hard to open. I call the dealership, telling them the light is back on, making another appointment. Same code. When she got home I look at the door and there's a fresh small dent inside the door frame and the door is dropped down approximately 3/16". I didn't notice as the door was opened for me when I picked it up. The inside door panel is loose from the door too. I figure it most have gotten hit or something.
Now I'm a little upset. I'm leaving for my vacation the next day too. On my way out of town, I drive down to the dealership and show them the door. The service manager is gone for the day and the service writer wants him to see it before he commits to fixing it.
I have a wonderful vacation and when I'm back, I drive down there and talk to the service manager who drags the mechanic out and the mechanic says he didn't do it. Well someone here did, I don't care who, just fix the car. The service manager gets a little defensive and says " Eldos do this, the door panels separate and the door drops" "OK, I say, if that's the case, then its a warranty thing and you guys can fix this and I'll be happy". He starts to hesitate, but the mechanic speaks up and says, yes that is a warranty thing and he's fixed a bunch of them. OK, he says he'll adjust the door, touch up the paint on the door frame and fix the door panel. He says something about the dent, I know he really doesn't want to fix it, and I say its fine, its on the inside and its not a big deal.
I drop the car off last Monday, its due for New York State Inspection, so I tell them to do that while its there. They call me that afternoon, there's an issue with the rear suspension, he says "knuckles" (whatever) and its under warranty, so no big deal...but, parts need to be ordered. I told him to keep the car until its fixed. He says, "Did you hear a creaking noise?" Duh...
OK, I get a call this morning, car is done, except.....they had to order a new door panel and the car will need to be driven for a few days to "drive the codes out" for it to pass inspection. (This is true, check engine lights have to have been in history, not as a current fault to pass NYS inspection) They said they will call me when it comes in.
I go to the dealer. The guy there can't find the keys. They were right where the guy on the phone told me, I found them for him. I'm told the car is out back. No, its not brought out for me...again....too bad I'm not wearing a green velour jump suit, as those guys seem to be treated a whole bunch better. I walk out back and there's a bunch of cars out there...where is mine?....a mechanic sees me looking and helps out. Its over in the far corner, covered in bird crap.
I get in the car, the door isn't fixed, there's dirty hand prints on the white door panel. At least the check engine light isn't on...for now anyway.
I took the car to the body shop I use. He's done a bunch of work for me over the years and he says he'll readjust the door cheap. I'll touch the paint up myself.
But...guess where I'm not buying my next Caddy!!!
Last month, I took my '01 Eldorado in for a "check engine" light. I checked the code and it was a evaporative control solenoid and not a big deal. This car is still under its 100K mile Cadillac Certified warranty. The first experience was less than stellar. The car was supposed to have been fixed, but I was treated kinda crummy by the cashier. The car is out back, I'm handed the keys, even though the guy before me gets his car brought out. OK fine.
The light came back on the next day, checked the code, same problem, called the dealership and made an appointment for the following Monday.
I spent Saturday cleaning the car up, as it really needed it. I washed it well, even clay barred it getting it ready for a fresh coat of Zaino. I wiped and cleaned out the door frames too. (this gets important) and cleaned the inside, treating the leather and the door panels (important)
Back to the dealership Monday, this time I was treated very well. One thing I asked was if they would take a look at the rear suspension as I had noticed a creaking noise in the rear. The service writer bounced the car and said "its not doing it now, so it may be hard to find". OK, I understand that. The service writer and I discuss replacing a side mirror that has discolored. To my surprise, he says that's under warranty. Cool! He orders a mirror for me and says to bring it back in a week and they'll put it on. The car was brought out to me and everyone was real nice and I drove it home. The car door was opened for me (another important point). I'm happy.
Next day, my wife calls me from work. The light is back and she says the door is hard to open. I call the dealership, telling them the light is back on, making another appointment. Same code. When she got home I look at the door and there's a fresh small dent inside the door frame and the door is dropped down approximately 3/16". I didn't notice as the door was opened for me when I picked it up. The inside door panel is loose from the door too. I figure it most have gotten hit or something.
Now I'm a little upset. I'm leaving for my vacation the next day too. On my way out of town, I drive down to the dealership and show them the door. The service manager is gone for the day and the service writer wants him to see it before he commits to fixing it.
I have a wonderful vacation and when I'm back, I drive down there and talk to the service manager who drags the mechanic out and the mechanic says he didn't do it. Well someone here did, I don't care who, just fix the car. The service manager gets a little defensive and says " Eldos do this, the door panels separate and the door drops" "OK, I say, if that's the case, then its a warranty thing and you guys can fix this and I'll be happy". He starts to hesitate, but the mechanic speaks up and says, yes that is a warranty thing and he's fixed a bunch of them. OK, he says he'll adjust the door, touch up the paint on the door frame and fix the door panel. He says something about the dent, I know he really doesn't want to fix it, and I say its fine, its on the inside and its not a big deal.
I drop the car off last Monday, its due for New York State Inspection, so I tell them to do that while its there. They call me that afternoon, there's an issue with the rear suspension, he says "knuckles" (whatever) and its under warranty, so no big deal...but, parts need to be ordered. I told him to keep the car until its fixed. He says, "Did you hear a creaking noise?" Duh...
OK, I get a call this morning, car is done, except.....they had to order a new door panel and the car will need to be driven for a few days to "drive the codes out" for it to pass inspection. (This is true, check engine lights have to have been in history, not as a current fault to pass NYS inspection) They said they will call me when it comes in.
I go to the dealer. The guy there can't find the keys. They were right where the guy on the phone told me, I found them for him. I'm told the car is out back. No, its not brought out for me...again....too bad I'm not wearing a green velour jump suit, as those guys seem to be treated a whole bunch better. I walk out back and there's a bunch of cars out there...where is mine?....a mechanic sees me looking and helps out. Its over in the far corner, covered in bird crap.
I get in the car, the door isn't fixed, there's dirty hand prints on the white door panel. At least the check engine light isn't on...for now anyway.
I took the car to the body shop I use. He's done a bunch of work for me over the years and he says he'll readjust the door cheap. I'll touch the paint up myself.
But...guess where I'm not buying my next Caddy!!!