This all started a couple weeks ago when my keyless entry stopped working. I took it to a dealership and they concluded my remote was bad. So I got a new remote. It then wouldn't program, so they did a "diagnostic" and said the RKE module had internal failure and had to be replaced. So I bought the part and installed it, took it back to have it programmed.

It still won't program and the only thing they can do is call some upper GM technicians or some BS, and charge me per hour that they have to talk and work on it, which could be 3 hours or more.

Now, I paid $66 for the diagnosis and $60 for the part, so I asked what about the money I've already been screwed out of by their incorrect diagnosis. They said they can't do anything about it and I will have to pay for any further diagnosis.

Now I'm debating whether I should call GM directly and put in a complaint and state that I am not satisfied being screwed out of $120 by their dealership. Would you fellows complain?

Hell yes I'd complain...gotta remember to do it all professional and proper though...not just some ******* looking for a refund...

Hell yes I'd complain...gotta remember to do it all professional and proper though...not just some ******* looking for a refund...

Good, the service guy looked at me like I was nuts and got rather mean with me. I wasn't looking for a refund, but rather a correct diagnosis.

:wtf:waaaaaaaaaaatttttt!!!! I would b*tch the f*ck out of them!!! :rant2: Thats total B.S!!! Take it to a different caddy dealership for now on....that is some crazy shyt!!!:want:

:wtf:waaaaaaaaaaatttttt!!!! I would b*tch the f*ck out of them!!! :rant2: Thats total B.S!!! Take it to a different caddy dealership for now on....that is some crazy shyt!!!:want:

It happened to be the closest Chevy dealership, which is still GM. While I was walking out, they said "You might take it to a Cadillac dealership and they might know something we don't." I couldn't believe that. They basically said they aren't capable of working on a Cadillac.

Incompetant bastards...

It happened to be the closest Chevy dealership, which is still GM. While I was walking out, they said "You might take it to a Cadillac dealership and they might know something we don't." I couldn't believe that. They basically said they aren't capable of working on a Cadillac.

omg!! RETARDSS!!! with a statement like that I would have just walked away and probably boughten a new car so I wouldnt have to deal with that dealership...thats absolutely HORRIBLE!!

It happened to be the closest Chevy dealership, which is still GM. While I was walking out, they said "You might take it to a Cadillac dealership and they might know something we don't." I couldn't believe that. They basically said they aren't capable of working on a Cadillac.
There is some truth to that. Chevy guys aren't trained on Caddys, why should they be. At my local Caddy, Chevy, Pontiac etc dealer, Caddy techs are Caddy techs, Chevy are Chevy etc and "never the twain shall meet".

Yes, complain........ to the owner, not GM. The dealership is privately owned and GM has little control, the owner does. Just remember, you'll catch more bees with honey than viniger. Be polite, state your concerns, tell him what you think would make it right.

It's been awhile since I worked at a dealership, but here' s my 2 cents. If you can't resolve a dispute with the dealer, ask to speak to the regional GM service rep. That may take a few weeks. If you get nowhere with him/her, ask to speak with his/her manager. It's a PITA chain, but if you bitch long enough they'll usually cut you a deal to make you go away.

Screaming at them will get you nowhere. Be reasonable - argue your case like a lawyer. Fair or unfair, a large part of their judgement will fall on the likelihood of you being a repeat customer.

Truth is, the Chevy dealer should not have been diagnosing a Cadillac to begin with. There are similarities, but quite a few differences, too. The Chevy guys don't have the proper DVD manuals or training to properly do the job, and their parts department isn't equipped either.

My opinion? You're probably stuck for the money now. Consider it an expensive lesson.