Cadillac, What a ****ing joke!
So recently had a visit to my local dealer.....To replace a drivers side door weather seal (Part# 19168240) as it was all ripped up from the previous owner.
As it turns out our vehicles are super rare and thus many replacement "V specific" parts are no longer in existence.
If you so happen to be proactive and replace this piece as i did so myself, be ready to enjoy your standard STS ebony weather seal as you cannot purchase the V specific seal which is made out of suede. The standard weather seal around the door frame is some cloth stitching as apposed to the suede in our V's. My only reply would be, "Proper" as my frustration grows with this vehicle.
On to the next one.
I recently had my Lumbar support replaced at the dealer under warranty, needless to say like any other typical Cadillac dealer visit, The technician once again managed to break something.
This time he broke the "Back Panel" of the front drivers seat. I believe this is how they access the motor/module and all related seat position components. My service adviser was kind enough
to replace the part once i showed him that the technician broke it. A few weeks went by and they received the part, had me come in for service so they can replace it. Upon receiving my
vehicle from the dealer it was very obvious that the back panel was from the regular ebony STS and not a "V Specific" STS. The leather is more nibble and of lesser quality, you can also notice
a light colored stitching as apposed to black stitching on the V models.
So whats the point of this thread?
1. Service at Cadillac dealers are completely redundant, They will most likely break more things than they fix. I have plenty of stories just not enough time to type it all out.
2. In regards to buying a super duper rare super car like this V, you will most likely over time find it harder to locate parts. Or worst case scenario, you will not be able to locate
the parts at all.
3. Learn from my mistakes :annoyed:
Now folks don't get this thread twisted just yet, I am a huge Cadillac fanboy but at some point even i must admit defeat. The service from Cadillac simply lacks any standard. Nobody cares and thus
its a free for all when it comes to repairing a customers vehicle. The sad truth is i worked for this dealer for 5 Years so i am well aware of what goes on in each department as my line of work focused on dealing with every department necessary to operate a dealership. I was not looking for miracles or having the employees jump through hoops when having my vehicle serviced. You could say that i expected some sort of mutual respect between a paying customer and a technician completing the necessary repairs. I could go on forever but i rather not bore you to death.
Oh i almost forgot the most important part:
2007 STS-V Blk on Blk with 71,000km's is up for sale!!
So recently had a visit to my local dealer.....To replace a drivers side door weather seal (Part# 19168240) as it was all ripped up from the previous owner.
As it turns out our vehicles are super rare and thus many replacement "V specific" parts are no longer in existence.
If you so happen to be proactive and replace this piece as i did so myself, be ready to enjoy your standard STS ebony weather seal as you cannot purchase the V specific seal which is made out of suede. The standard weather seal around the door frame is some cloth stitching as apposed to the suede in our V's. My only reply would be, "Proper" as my frustration grows with this vehicle.
On to the next one.
I recently had my Lumbar support replaced at the dealer under warranty, needless to say like any other typical Cadillac dealer visit, The technician once again managed to break something.
This time he broke the "Back Panel" of the front drivers seat. I believe this is how they access the motor/module and all related seat position components. My service adviser was kind enough
to replace the part once i showed him that the technician broke it. A few weeks went by and they received the part, had me come in for service so they can replace it. Upon receiving my
vehicle from the dealer it was very obvious that the back panel was from the regular ebony STS and not a "V Specific" STS. The leather is more nibble and of lesser quality, you can also notice
a light colored stitching as apposed to black stitching on the V models.
So whats the point of this thread?
1. Service at Cadillac dealers are completely redundant, They will most likely break more things than they fix. I have plenty of stories just not enough time to type it all out.
2. In regards to buying a super duper rare super car like this V, you will most likely over time find it harder to locate parts. Or worst case scenario, you will not be able to locate
the parts at all.
3. Learn from my mistakes :annoyed:
Now folks don't get this thread twisted just yet, I am a huge Cadillac fanboy but at some point even i must admit defeat. The service from Cadillac simply lacks any standard. Nobody cares and thus
its a free for all when it comes to repairing a customers vehicle. The sad truth is i worked for this dealer for 5 Years so i am well aware of what goes on in each department as my line of work focused on dealing with every department necessary to operate a dealership. I was not looking for miracles or having the employees jump through hoops when having my vehicle serviced. You could say that i expected some sort of mutual respect between a paying customer and a technician completing the necessary repairs. I could go on forever but i rather not bore you to death.
Oh i almost forgot the most important part:
2007 STS-V Blk on Blk with 71,000km's is up for sale!!