: Survey results posted



ctsvett
02-20-06, 08:33 PM
The new survey home on the faq:
Http://www.cadillacfaq.com/faq/survey/index.html

Direct link to the most recent survey:
http://www.cadillacfaq.com/faq/survey/results4.php

Few notes:
259 people responded (more than every before)- I still need to verify a few respondants however so this may go down

32 percent reported tranny issues and only 23 percent have had a diff replaced (see my other thread on this issue)

6.83 on the service rating.. not Good Cadillac!
Most still loves the car however: 8.03 pretty good.
79 percent would rebuy the car if given the option. (down from previous surveys however...)

Post comments on this data here. I will do it again in a few months. Include what information you want to know

Reed

CVP33
02-20-06, 09:24 PM
Whoa. 1 in 4 with rear diff' issues and 1 in 3 with transmission issues. :eek:

rand49er
02-20-06, 09:35 PM
Thanks, Reed. Very interesting read. :thumbsup:

CIWS
02-20-06, 09:55 PM
Thanks, Reed. Very interesting read. :thumbsup:

:yeah: Thanks Reed.

crowan
02-20-06, 10:07 PM
Sad state of affairs? Hardly.

Frankly, from what I have read on the forum over the past year, I thought the service satisfaction numbers would be in the dumper. I'm shocked at how relatively high the actual number is.

The owner satisfaction numbers are very high and the re-buy number is high as well.

I'm not surprised by the number of diff replacements because the diff whine was such a front burner issue with the '04s and '05s, but the number of actual failures was lower than I expected.

The tranny numbers are more difficult to assess because some pople have had serious tranny problems while others may have been responding to problems that an aftermarket shifter would probably cure.

Very interesting responses. I'm sure that the results will be hotly debated.

Good work. :thumbsup:

CR

daytripper
02-20-06, 10:56 PM
Yeah, I agree that with all the complaining about the differential repairs, the numbers don't seem that high here. Of course, 13k avg miles leaves a lot of room for future question. The number of complaints on the NHTSA site is still lower than expected as well, and there may be some overlap/multiples there as well. I for one would really like to know how many diff failures there have been (meaning cracked cases, broken gears) versus whining diffs replaced under the TSB.

Transmission complaints number is startling. Again though, how much of this is failure to go into reverse upon standstill, partially getting past reverse lockout on attemtped 5th gear engagement, and general poor sloppiness of the linkage vs. serious transmission failures (broken synchros, gears, etc).

Dealer complaints were also more limited than I expected.
I guess this board really does have a small, whining section -- or the rest of us are damned but just don't realize it yet.

I would like to have seen more detailed questions relating to the "big" service issues with the V to make the survey more useful. Also, I'd love to get more info on dealer warranty denials, and how commonplace that practice is becoming on the V (I mean denials without justification, like a service writer denying a claim for tire wear or just by the look of the owner, as opposed to racing or mod-related failures).

Again, thanks for putting it together Reed.
Its a great read, as always. Look forward to the next one.

Brian R.

Jschmank
02-20-06, 11:05 PM
Reed.
This is an excellent survey. I find this a real good way to get a real read on the actual incidence of problems. I have to say the I have been getting down just reading the posts and hearing all the complaints. Made me wonder if I had the only V that wasnt broke, or if I just didnt realize it. But in actuality, the numbers look pretty good. There are many who have some dramatic mods too and I am sure that those, and the driving habits of many V owners is contributing to things breaking. Sometimes I wonder if all the negative comments is ultimately damaging the resale value of these cars...but your survey paints a little better picture. Thanks for the efforts.

ctsvett
02-20-06, 11:51 PM
Just remember, people are going to talk more when they have problems, I know I do and that is what this forum is for, helping people solve problems. So there are more threads about "issues."

The minority (unfortunately) of what we do around here is to point out the positive in these cars.

On the subject of the poll: This is by no means scientific and I did consider that the "transmission" questions could be assumed to be very open ended (ranging from "I have problems going into reverse sometimes" to "I cant shift at all). It is a general overall indicator. I will be more specific on the next one, you can be sure of that. Do, however, consider that a vast majority of respondents (particularly those responded earlier) are gearheads and track the forum more often. They are more likely to have a aftermarket shifter (I know I do).

Its funny, as the results were coming in on this, I was watching the replies. The amount of people with "no mods" was VERY low into the first few days until I sent out the newsletter and the "second wave" came through. the "no mods" people jumped tremendously and down went the % of diff problems too. This could be because we as gearheads are more sensitive to those things and aware of "issues." Just a interesting side note.

On the overall satisfaction: I dont know about you, but when I get a big shiny toy and its new, I am quite a bit more happy with it then I am a few months/years later. I remember in grade school those new shoes you got that made you "run faster." Funny how a few weeks later you weren't running any faster... The initial high readings are simple afterglow from having a new toy. These are probably more realistic. The "would buy again" is a better metric for me about how people feel about the car. Versus any other car, I bet this is VERY high too (consider a Ford escort, for example)

On the issue of dealer complaints: I thing a bunch of people have newer cars (as is judged by the average mileage)... that will grow with time as they go in more and more for service. I know I get more pissed off every time I go in.

I love the idea of a "warranty denial" issue as well as what the reason was... That will make the next cut.

I like the idea of running these every few months (rather than every year)... what do you guys think? did it take to long to fill in?


Reed

stkshkr
02-21-06, 12:43 AM
Not long at all, should do it every quarter I think. I find it very interesting.

wildwhl
02-21-06, 01:13 AM
I, too, vote quarterly.

More specific transmission questions on the next go around would be smart. Some V owners are making an additional 100-150 hp over stock and it would be interesting to see if the mod crowd or relative stockers are having more transmission issues.

I am also one of the few with substantial mods and little/no dealer rants about said mods. Paid a little ca$h for extra work where it was due (maggie was in the way) but that's fair in my book.

Keep up the good work Reed.

WW

Dreamin
02-21-06, 01:39 AM
Keep up the good work Reed.

:yeah:

...the man has no life...

lasstss
02-21-06, 02:40 PM
Interesting stuf Reed. Puts some of the gripes in perspective.

One thing is puzzling. I think Gold Coast Cadillac is the biggest selling dealer in the US.. They are in south Jersey, never heard them mentioned. Anyone on here have any first hand experiance?

10secvette
02-21-06, 03:58 PM
Reed,

Thanks for taking the time to do it:thumbsup: . Interesting read!

Lindsay Cadillac
02-21-06, 04:26 PM
Interesting stuf Reed. Puts some of the gripes in perspective.

One thing is puzzling. I think Gold Coast Cadillac is the biggest selling dealer in the US.. They are in south Jersey, never heard them mentioned. Anyone on here have any first hand experiance?They are the highest volume Cadillac dealer in the U.S. They sold 2,513 new Cadillacs last year... 500 more than the dealer in second place...

thebigjimsho
02-21-06, 05:09 PM
Well, Olsen Cadillac is fairly low volume up here in Woburn, MA but they were fantastic to buy from and have been excellent in the service department. Just figure I'd give a little extra plug.

V-SATX
02-21-06, 05:45 PM
Reed,

Great work buddy:thumbsup: I was wondering if you are using a relational database for the surveys. It would be very helpful for the users to be able to compare survey results to VIN #'s, production dates, location, dealers ect...

Thanks for the great work Reed we all truly appreciate it.:worship: :worship:

VELOSE
02-21-06, 06:10 PM
Thanks Reed for making time to prepare the survey. :thumbsup:

Geno
02-21-06, 08:06 PM
Very informative. These types of surveys can only help us all, there are no negatives. It would be great if Cadillac read a couple of these thing. Their surveys generally suck.

Thanks Reed.

ctsvett
02-21-06, 08:07 PM
Reed,

Great work buddy:thumbsup: I was wondering if you are using a relational database for the surveys. It would be very helpful for the users to be able to compare survey results to VIN #'s, production dates, location, dealers ect...

Thanks for the great work Reed we all truly appreciate it.:worship: :worship:


Hmmm. I have the stuff in a database, however I didnt ask vin numbers and I dont want to violate the privacy of those who chose to leave their name/e-mail so I wont post that info for sure. If there was a way to compare generically, I would, but what are you getting at? What info do you want? Let me know and I can slice it anyway you want...

Reed

Jschmank
02-21-06, 08:16 PM
Reed
The survey is very easy to fill out and it would be great to be able to see the results 2 to 4 times a year. You are the one doing the work so hate to see you burdened with more work, but I think this is very informative.

ctsvett
02-21-06, 08:23 PM
Reed
The survey is very easy to fill out and it would be great to be able to see the results 2 to 4 times a year. You are the one doing the work so hate to see you burdened with more work, but I think this is very informative.


with the new database method, its much less work. That is why it took me so long to do a new survey..

OK, every 3-4 months it is... Post suggestions here (questions only) on what other info you want to gather. When it comes time, I will reference this thread when making the new survey. NOT everything will make the cut, but I can try.

I always find it entertaining to see what kind of V owners we are...

Reed

V-SATX
02-21-06, 10:54 PM
Hmmm. I have the stuff in a database, however I didnt ask vin numbers and I dont want to violate the privacy of those who chose to leave their name/e-mail so I wont post that info for sure. If there was a way to compare generically, I would, but what are you getting at? What info do you want? Let me know and I can slice it anyway you want...

Reed

Reed just some of my thoughts:

You could have members enter their VIN and owner information on a voluntary basis. You can protect their personal information easily. You would only disclose this information with their permission. The data entry form would have to be secure and encrypted. The benefit is as follows: You are probably aware if you start sampling and trending the information gathered in your surveys; you can easily tie back responses to specific productions dates, modifications, dealerships, ect… One important trend analysis would be failure rates of transmissions and differentials as an example. Imagine being able to poll our group for the specific failure issues related to the differential and cross reference the data back to specific production dates as it relates to the VIN data. I have a secure on-line database application that (you) or we can use if you are interested. This is just my thoughts. The data you are accumulating is extremely valuable. It would be a shame not to put it to good use.

:wacky:

Again, great Job Reed!!!

ctsvett
02-22-06, 12:42 AM
e-mail me about the database app (ctsvett@VERIZON.NET) I am interested..

However, this is where if people put in their e-mail address, we can track it by that and keep track of trends over time (now that it is in a database)

So, how do people feel about being required to put in a e-mail address (it will never be visible to the public)? Or, how do people feel about having a FAQ login to keep track of these things (survey/ registry entry/etc)?

Reed