: J.D. Powers latest Cust. Satisfaction Survey



Sandy
01-29-06, 05:42 AM
http://www.jdpower.com/presspass/pr/images/2005092a.gif

noahsdad
01-29-06, 08:52 AM
That's promising...Three of the top 5 are US made cars! And SATURN beats both Lexus and Infinity - gotta love that.

Maybe the most shocking rise is Jaguar. 10 years ago they would not even have made the list. But 10 years ago they weren't owned by Ford.

The much vaunted Honda quality puts it right behind Oldsmobile, which isn't even made any more; and where is dear Toyota? What's that? Below average and in a dead heat with Hyundai? Gosh, what great cars they must be (wouldn't know myself - I'd walk before owning one).

Betcha won't see this list reported on by the American media. They practically choke when forced to say anything good about the domestic auto industry.

Sandy
01-29-06, 08:57 AM
Your comment regarding the domestic media is so so so so true !! But, you you have ANY idea (or hunch) as to WHY it is true ?

CMC
01-29-06, 09:00 AM
I thought Ford took Jaguar in 1989....

That was when Austin-Rover, it's parentcompany was sold to British Aerospace, and I'm positive that it wasn't included. Anyway, it's nice to see where my new car is lying!

HotRodSaint
01-29-06, 10:39 AM
The study finds that 51 percent of repair work involved a recall—up from 39 percent in 2004—reflecting, in part, a change in government regulations on mandatory reporting of vehicle safety defects. CSI scores are, on average, considerably higher for repairs that involve recalls, particularly in the area of service quality. Recall work often tends to garner higher satisfaction than typical repairs because dealers plan for and communicate the work to customers better. As recall repairs become routine, technicians become more efficient and consistent in fixing the problem. (http://www.jdpower.com/news/releases/pressrelease.asp?ID=2005092)

This score is really a double edged sword. Recalls increase efficiency, thus increasing consumers happiness at the issue being fixed.

noahsdad
01-29-06, 10:45 AM
Your comment regarding the domestic media is so so so so true !! But, you you have ANY idea (or hunch) as to WHY it is true ?

As a small player in the media, I have more than a hunch. The simple fact is that what you hear about a liberal bias among the major networks is true. It's not a conspiracy, it's gone way beyond that. It's now institutionalized. From Journalism 101 through the network anchor chair, reporters learn very early that career advancement depends upon telling the story in a way that best pleases the front office. They call it objective skepticism; which, when you think about it, is an oxymoron.

Modern 'journalists' are really nothing more than gussied-up older versions of the social radicals of the 60s. Anything in the American capitalist system that can be labeled 'big' (big oil, big tobacco, big three etc) is presumed to be inherently evil, and anything that challenges the establishment is inherently good.

Remember a few years ago when Chrysler mini van rear doors were popping open in rear end collisions? THAT was a big story. The most popular mini van in history was killing children! Chrysler had to do a huge recall and 'fix' the latches. Guess how many of the doors actually failed and prompted that story? Nine. Out of millions of mini vans sold, nine doors had popped open, resulting in a handful of injuries and one death. Remember the exploding Chevy truck gas tank was 'exposed' by NBC Dateline? Later it was discovered NBC had rigged the test truck with explosive charges. Neither reporter who did the story was even scolded. Jane Pauley retired a millionaire and Stone Phillips is still working.

Sorry to ramble on like this, but when is the last time you saw any kind of negative story about BMW - Honda - Toyota - VW? Anybody EVER see one?
The early versions of the new VW bug were among of the worst engineered and built cars in recent memory, but the major media never mentioned it. Honda and Toyota have sludge buildup destroying engines all over the place - any scathing investigative journalism uncovering that?

Okay, the soap box is going away now.

HotRodSaint
01-29-06, 10:49 AM
These two studies are more indicitive of how each automaker scores with consumers in terms of quality and appeal.
Toyota Motor Corporation, General Motors Corporation Garner Most Awards in 2005 Initial Quality Study (http://www.jdpower.com/awards/industry/pressrelease.asp?StudyID=984&CatID=1)

http://www.jdpower.com/presspass/pr/images/2005089a.gif
Models with High APEAL Ratings Move Faster from Dealership Lots (http://www.jdpower.com/awards/industry/pressrelease.asp?StudyID=1034&CatID=1)
http://www.jdpower.com/presspass/pr/images/2005174a.gif

HotRodSaint
01-29-06, 10:53 AM
Sorry to ramble on like this, but when is the last time you saw any kind of negative story about BMW - Honda - Toyota - VW? Anybody EVER see one?

The 60 Minutes Audi farce is infamous.

But the media only focuses on those defects that kill people and only when they beleive the manufacturer is actively trying to hide it, or deny it.

Fortunatley, those two secenarios are rare.

And for the record, I have seen the media report on the Toyota sludge issue, I beleive it was the LA Times.