: Rental car troubles!!



mccombie_5
12-21-05, 01:11 PM
I have family flying in TOMORROW, I walked into a Hertz office last month to book their rental (Mercedes E240) and paid cash, etc.

This evening at 4:30 I get a call.

"Hello, is this Mr McCombie"
"yes, who is speaking?"
"blah blah from Hertz car rental"
"yeah?"
"We're calling to inform you we cannot provide a Class N car for collection tomorrow"
"WHAT??!! I booked that weeks ago"
"Yes, we're terribly sorry, you have the choice of a Vauxhall Corsa, or you money back"
"Money back please"
"ok..... (details etc)"
*angrily puts phone down*

Jolly nice of Hertz to leave me in the shit like this!

GOing to have to let them use the Caddy :helpless:

I~LUV~Caddys8792
12-21-05, 01:15 PM
Hey, while this may appear bad to you, this will be the first time your inlaws will ride in a Cadillac! So this is gonna be a life changing experience for them!

mccombie_5
12-21-05, 01:19 PM
Hey, while this may appear bad to you, this will be the first time your inlaws will ride in a Cadillac! So this is gonna be a life changing experience for them!

Well, theyve been in the DHS before.

Its actually Claire's uncle and aunt, they have no family, so we have them, since her mother died, theyve been like parents to Claire. Her uncle has been since her dad died when she was very young.

I cant believe I wont have a car they neednt worry about for them to drive, if they know its mine they'll worry about crashing or dinging it.

I~LUV~Caddys8792
12-21-05, 01:25 PM
hmmm why dont you try another car rental place....or with your vast amount of disposable income ;) you could just go out and buy an older Benz for them :D

mccombie_5
12-21-05, 02:11 PM
hmmm why dont you try another car rental place....or with your vast amount of disposable income ;) you could just go out and buy an older Benz for them :D

Everyones nipped at Christmas :D

They all have nothing at this time of year.

Im thinking of giving them the Phaeton to us eand telling them it isnt mine.

urbanski
12-21-05, 02:21 PM
don't you have like 20 cars? :bonkers: :p :thepan: ;) :cloud9:

addison_ii
12-21-05, 03:06 PM
Hey Uncle Craig, let them use the STS. That should be a fun experience for them.

mccombie_5
12-21-05, 03:16 PM
don't you have like 20 cars? :bonkers: :p :thepan: ;) :cloud9:
Exageration, I have seven.

BUT

Two are left hand drive, so they can use them but I dont think they would appreciate it on the roads in the UK, one is in no fit state to be driven, my wife went field driving in it, one is only used off road, and has appropriate tyres, and that leaves the Phaeton, the Seville, and the Mercedes.
Claire is using the Mercedes, and I use the Phaeton, leaving me with the STS, which they would probably be uncomfortable with driving a Mercedes Benz CLS 320 DIESEL V6 back home in Germany, they probably wont want to use a FWD V8 car, especially if its mine, because I know I would feel on edge driving another guys car around, if I just say the Phaeton belongs to the company (which it technically does) they will be les worried :D

I think I'm going to just use the STS, give them the VW to use.

mccombie_5
12-21-05, 03:17 PM
Hiya Addison! Havent seen you for a while

Kev
12-21-05, 03:19 PM
I expect you will be writing a letter to the General Manager expressing your displeasure and the fact that this situation is completely untenable. I shall also expect you to be asking how they intend to make this situation right as well as what steps will they take to insure this is not repeated in the future? :rant2:

mccombie_5
12-21-05, 03:25 PM
I expect you will be writing a letter to the General Manager expressing your displeasure and the fact that this situation is completely untenable. I shall also expect you to be asking how they intend to make this situation right as well as what steps will they take to insure this is not repeated in the future? :rant2:

Its already typed up my friend :D

Ill drop a copy into their office marked with the manager's name (I know him personally, have been using him for various rentals for a long time now, and he has never let me down before. I am a #1 club member, since my clients sometimes fly in or get a train here and need a car. I often rent one on their behalf and put it down to expenses.

I do happen to know the manager is on holiday over Christmas with the kids. Not hsi fault, his staff though.

Kev
12-21-05, 03:29 PM
Its already typed up my friend :D

Ill drop a copy into their office marked with the manager's name (I know him personally, have been using him for various rentals for a long time now, and he has never let me down before. I am a #1 club member, since my clients sometimes fly in or get a train here and need a car. I often rent one on their behalf and put it down to expenses.

I do happen to know the manager is on holiday over Christmas with the kids. Not hsi fault, his staff though.Alright, way to go!

Of course you added that their response will determine the future of your business relationship with either them or their competition! :sneaky: :contract::bouncer:

mccombie_5
12-21-05, 03:36 PM
Alright, way to go!

Of course you added that their response will determine the future of your business relationship with either them or their competition! :sneaky: :contract::bouncer:

Of course, I can go to AVIS jsut as easily, or one of the local firms, they all do as well as the others!

mccombie_5
12-21-05, 04:10 PM
"Dear Mr. Jameson,
I am, unfortunately writing to complain about a rental I took out on November 28th, for a collection and two week rental from the 22nd of December onwards. Your office telephoned me at 4:30 on the 21st of December to inform me there would not be a car in class N available for collection on my required date. I was, however, given the choice of a class B car, or a full refund. I chose, as you may know, for the refund. This is not acceptable treatment, in my opinion, to a #1 club member. I have used your office for service for the last seven years, and have never had any problems with your very helpful service, but this is not acceptable.
This was an important personal rental, and I was left in an uncompromising position. I am extremely disappointed with you service, and I will be rethinking my use of your service on a business use. I am sure AVIS will provide an adequate service.
I am honestly disappointed to be writing this letter, and I hope I do not have to take further action by moving my agreement to another agency. I also would like a two-week rental of a class N car, to compensate for the car I lost on the 21st. I will await a reply from yourself, and agreement can be reached from there.

Yours,

Craig J McCombie"

It needs a rwrite, probably entirely, but Its the best I can do becasue my PA is still off sick.

Kev
12-21-05, 04:44 PM
Here is my version Craig;

"Dear Mr. Jameson,

It brings me no pleasure to inform you of my complaint regarding a rental agreement I took out on November 28th, for a collection and two week rental from the 22nd of December onwards. The agreement was for a specific class N vehicle, namely, a Mercedes E240.

Your office telephoned me at 4:30 on the 21st of December to inform me there would not be a car in class N available for collection on my required date. I was, however, given the option of a class B car, or a full refund. I chose, as you may know, for the refund.

This is not acceptable treatment, in my opinion, to a #1 club member. I have used your office for service for the last seven years, and have never had any problems with your very helpful service, but this is not acceptable.

This was an important personal rental, and I was left in an uncompromising position. I am extremely disappointed with this situation and the options I was presented with. I would like to know how you intend to rectify this and ensure that it is not repeated. I should think a two-week rental of a class N car, to compensate for the car I lost on the 21st would be a good start.

I am honestly disappointed to be writing this letter, and I hope I do not have to take further action by moving my agreement to another agency. Your response will determine the future of our business relationship.

Yours,

Craig J McCombie"

mccombie_5
12-21-05, 04:46 PM
Youve done this before :D

I'll use that one!

Cheers Kev!

You may have jsut gotten me a Benz for two weeks

Kev
12-21-05, 04:47 PM
I hope so, and thanks!

Let us know how it pans out.

mccombie_5
12-21-05, 04:51 PM
I hope so, and thanks!

Let us know how it pans out.

I will do!

Nice writing there, should persuade my good friend Mr Jameson to leave me with an N class car with a tank full of fuel :D

And hopefully my (considerable wedge of) money back.

Kev
12-21-05, 05:00 PM
Hopefully it will also garner you better future service. If all goes as planned, the office staff will be very aware of your future agreements and more attentive to detail. Your name shall be known there. As you walk in the place there should be be trepidant whisperings as they snap to in salutations!

mccombie_5
12-21-05, 05:30 PM
Hopefully it will also garner you better future service. If all goes as planned, the office staff will be very aware of your future agreements and more attentive to detail. Your name shall be known there. As you walk in the place there should be be trepidant whisperings as they snap to in salutations!

LOL!

Like when I walk into Starbucks :rolleyes:

Kev
12-21-05, 05:32 PM
LOL!

Like when I walk into Starbucks :rolleyes:Uh-oh! Sounds like a story there?

mccombie_5
12-21-05, 05:56 PM
Uh-oh! Sounds like a story there?
:D

Well one time I go into Starbucks, I love Starbucks coffees. So I pay and go and wait at the other counter at the side where you collect your drink, standing around people coming and going with their coffee, so I asked where it was, the girl asked me what id ordered, I told her, she handed me it, (it had been sitting there ten minutes and nobody called it) so I got to a seat, took one drink and it isnt what I ordered, so i take it back, put it on the counter, tell her its the wrong one, she says "you order a x x x?" "yeah" " this is one" "taste it, it isnt i pomise" " i cant taste it but i'll make you another".

THe second one comes (ive been in Starbucks half an hour now), I take on drink again, its the wrong one.

I went back to the counter slightly pissed now, and informed her in firm but polite words that she had given me the wrong drink TWICE. AS she said "no d didnt" I burst into a louder voice and informed her the basic rule of trading, THE CUSTOMER IS ALWAYS RIGHT. Peopel started looking as i countinued YOU KNOW WHAT THAT MEANS? IT MEANS YOU ARE WRONG, back in my polite voice I say, now may I have an <insert drink here> and with e aterrified look she made me the correct drink :D

They all LOVE me in there now, my son makes me go to a different one to his work

Kev
12-21-05, 06:10 PM
Good one! So many people forget that little truth. "The customer is always right."

Piss 'em off and they don't come back!
:histeric:

mccombie_5
12-22-05, 12:57 PM
Just an update, they arrived, I explained about the rental car and handed them the keys to my VW, he said that hed be very happy to drive it and that he was thinking of buying one used when he gets rid of the CLS.

Kev
12-22-05, 07:55 PM
Have you sent off that letter by chance? I'll be eager to hear their response.

mccombie_5
12-22-05, 07:55 PM
Have you sent off that letter by chance? I'll be eager to hear their response.

I plan to hand deliver it when they open again after Christmas

Kev
12-22-05, 08:05 PM
I plan to hand deliver it when they open again after ChristmasAh! The personal confrontation! Squared off to him, look him dead in the eye as you hand it off!
Right-o! :highfive:

mccombie_5
12-22-05, 08:11 PM
Ah! The personal confrontation! Squared off to him, look him dead in the eye as you hand it off!
Right-o! :highfive:

:yup: I want to give him the chance to read it, the walk out of the office delcairing "i'll be hearing from you the Jameson"

Kev
12-22-05, 08:24 PM
:yup: I want to give him the chance to read it, the walk out of the office delcairing "i'll be hearing from you the Jameson"Ooh! Watch him as he reads it. Will he fidget? Will he squirm? Will it cause the blood to rise in his face as the shame pervades his consciousness? Will beads of perspiration form upon his brow? :contract:

Tune in next week for the thrilling conclusion!

mccombie_5
12-22-05, 08:25 PM
Ooh! Watch him as he reads it. Will he fidget? Will he squirm? Will it cause the blood to rise in his face as the shame pervades his consciousness? Will beads of perspiration form upon his brow? :contract:

Tune in next week for the thrilling conclusion!

LOL

He'll probably apologise to me first of all...

Hes an assosiate of mine, he knows better than to cross me :sneaky:

Kev
12-22-05, 08:33 PM
LOL

He'll probably apologise to me first of all...

Hes an assosiate of mine, he knows better than to cross me :sneaky:If he's a good man he'll make things right without delay.

mccombie_5
12-22-05, 08:45 PM
If he's a good man he'll make things right without delay.

Hopefully im going ot get my money back and a free rental.

If I do get a free rental I'll take a Renault Megane CC.

http://i28.photobucket.com/albums/c249/mccombie_5/Car%20Pictures%20-and%20other%20random%20crap%20i%20need%20to%20host/megane_cc3_1_nagy.jpg

http://i28.photobucket.com/albums/c249/mccombie_5/Car%20Pictures%20-and%20other%20random%20crap%20i%20need%20to%20host/Renault-megane-CC---nosilna.jpg

Not sure why, just fancy a convertible!

Kev
12-22-05, 08:53 PM
They are always fun to tool around in on a pleasant day. Will the weather permit where you are in the near future?

mccombie_5
12-22-05, 09:01 PM
They are always fun to tool around in on a pleasant day. Will the weather permit where you are in the near future?

Probably not, but as long as it isnt raingin i'll open the roof, wrre getting a mild winter, no major snowfall, just the odd ice spot, its too cold for snow, dropping to about -2*C on a night.

Kev
12-22-05, 09:05 PM
Probably not, but as long as it isnt raingin i'll open the roof, wrre getting a mild winter, no major snowfall, just the odd ice spot, its too cold for snow, dropping to about -2*C on a night.Sounds a bit nippy to me. We are expecting 74 F on Christmas day...... just thought I'd rub it in just a little... heehee!

mccombie_5
12-22-05, 09:08 PM
Sounds a bit nippy to me. We are expecting 74 F on Christmas day...... just thought I'd rub it in just a little... heehee!

Poppycock!

I was out in the garden with shorts on this morning!

I was only getting the milk though :sneaky:

And certain parts got smaller whilst I was out there!

74*F :suspect:

Im happy with my -2*C :helpless:

Kev
12-22-05, 09:12 PM
Kinda puts a twist on the word 'shorts'..... :sneaky:

mccombie_5
12-22-05, 09:14 PM
Kinda puts a twist on the word 'shorts'..... :sneaky:

Oh man!

Kev
12-22-05, 09:17 PM
Puts me in mind of;

http://www.thebelltree.com/maim/s-george.jpg

"Shrinkage"

mccombie_5
12-22-05, 09:18 PM
Puts me in mind of;

http://www.thebelltree.com/maim/s-george.jpg

"Shrinkage"

LOL!!!!

Kev
12-28-05, 02:31 PM
.......have you had the chance to hand over the letter yet?

mccombie_5
12-28-05, 02:34 PM
.......have you had the chance to hand over the letter yet?

I was actually going to go today, but the roads werent up to it, should be soon though!