: Gov't Investigating Sun Roof Problems



KOBO
09-26-05, 10:27 PM
Not sure if this has already been covered, please pardon me if I am playing johnny come lately.

I was just reading a interesting article on the web, here are the first 2 paragraphs:

>>>>WASHINGTON -- Mazda Motor Corp. said Monday it had halted the sale and production of the 2006 Mazda5 crossover because a potential heat buildup in the exhaust system could lead to a fire.

The government, meanwhile, said it was investigating reports that the large sun roof on the Cadillac SRX has shattered while driving at highway speeds, showering passengers with glass.<<<<


The article came from here:

http://www.newsday.com/news/nationworld/wire/sns-ap-mazda-recall,0,1289354.story?coll=sns-ap-nationworld-headlines

syrob@MSN.COM
09-27-05, 08:17 AM
"Adler said the automaker was unaware of the concerns before the government's decision to investigate and was cooperating with the inquiry."

Sure, knew nothing about it...

SYROB

Henry01
09-27-05, 10:46 AM
GM's claim that they knew nothng about this until the NHTSA contacted them is pure BS. I spent hours on the phone with Cadillac's Customer Service and Product Allegation group, and was treated like a criminal. It is no wonder why GM's debt rating is now junk status, it matches the service and products they provide.

DG2
09-27-05, 11:19 AM
GM's claim that they knew nothng about this until the NHTSA contacted them is pure BS. I spent hours on the phone with Cadillac's Customer Service and Product Allegation group, and was treated like a criminal. It is no wonder why GM's debt rating is now junk status, it matches the service and products they provide.

This happened to you?

Henry01
09-27-05, 11:45 AM
yes, take a look at the Shattered Ultraview thread

Tyler80
09-27-05, 02:06 PM
I just saw this on the news and it seems scary. Does actual pieces of whole glass fall on you?

Xadion
09-27-05, 03:19 PM
The ultraview is safety glass, its not tempred and going to bring shards of death upon you- safety glass is like little pebble like stuff--not saying that it is not a good thing - its obviously bad

compfan03
09-27-05, 04:07 PM
From the National Highway Traffic Safety Administration web site:
NHTSA Action Number : PE05052
NHTSA Recall Campaign Number : N/A
Make : CADILLAC Model: SRX
Manufacturer : GENERAL MOTORS CORP.
Year : 2004
Component : VISIBILITY:SUN ROOF ASSEMBLY
Date Investigation Opened : September 22, 2005
Date Investigation Closed : Open
Summary:
THE OFFICE OF DEFECTS INVESTIGATION HAS RECEIVED FOUR CONSUMER COMPLAINTS ALLEGING THAT THE LARGE ULTRAVIEW SUN ROOF GLASS ASSEMBLY SHATTERED WHILE THE VEHICLE WAS BEING DRIVEN AT HIGHWAY SPEED. THERE ARE 10 REPORTED INJURIES CONSISTING OF MINOR CUTS AND SCRAPES TO THE HAND, ARM AND LEG REGIONS. IN A TELEPHONE INTERVIEW WITH ONE COMPLAINANT (ODI #10133823), THE COMPLAINANT AND THE FIVE OCCUPANTS WERE "SHOWERED" WITH SMALL FRAGMENTS OF GLASS PIECES. THEY WENT TO A LOCAL HOSPITAL AND WERE TREATED FOR THEIR MINOR CUTS. ANOTHER COMPLAINANT (ODI #10133342) STATED THAT HIS WIFE AND CHILDREN WERE INJURED WHILE "BRUSHING OFF" THE GLASS PIECES FROM THEIR ARMS AND FEET. HE ALSO STATED THAT, WITHOUT WARNING, THE GLASS HAD SHATTERED AND WAS ACCOMPANIED BY A LOUD STARTLING "BOOM" SOUND. ALL COMPLAINANTS REPORTED THAT THEIR VEHICLES WERE BEING DRIVEN ON OPEN ROADS AT THE TIME OF THE INCIDENTS. THE ULTRAVIEW SUN ROOF ASSEMBLY BECAME STANDARD EQUIPMENT IN MY 2005 VEHICLES EQUIPPED WITH THE V8 ENGINE MODEL WHILE STILL AVAILABLE AS AN UPGRADED OPTION ON V6 ENGINE MODEL. THEREFORE, THE ACTUAL NUMBER OF VEHICLES EQUIPPED WITH THIS ULTRAVIEW SUN ROOF MAY BE SIGNIFICANTLY LESS THAN THE ESTIMATED 44,000 VEHICLES PRODUCED.

05SRX
09-27-05, 05:58 PM
Henry01

You are so bitter, if you think Cadillac and the SRX are in your words "Junk" why do you stick around here? I believe you have made your point.
I doubt your opinion of Cadillac will influence people here in any way, I am certainly not rushing to trade in my SRX (With Ultra View) and I doubt others are either.
According to the above article there have only been 4 complaints which puts you in a very small minority.
I personally have had nothing but very good service from GM dealers in general, not to say that I have never had a problem but when I did the problem was resolved calmly and in a respectful manner.
Not to minimize what happened to you but personally I have seen enough Cadillac bashing here.

Larry05
09-27-05, 06:20 PM
I still think it was a meteorite.:thepan:

syrob@MSN.COM
09-27-05, 10:46 PM
The ultraview is safety glass, its not tempred and going to bring shards of death upon you- safety glass is like little pebble like stuff--not saying that it is not a good thing - its obviously bad

Uh, tempered = safety glass

SYROB

DG2
09-27-05, 10:57 PM
We have 29,000 miles on our '04 SRX and so far so good. I will be watching this very carefully as I have 3 youngsters in our SRX. In the meantime, sunshade down at all times.

**Seems strange, maybe "anti" GM types:shhh: are planting the story ! After all, the pace Cadillac is selling car's they will overtake Lexus for the number one spot within a year....

Xadion
09-27-05, 11:36 PM
Uh, tempered = safety glass

SYROB

Safety glass is used in automobiles. Safety glass is something many of us look through every time we ride inside a vehicle or enter a public building. There are two kinds of safety glass:

Laminated

Tempered

Thats from the other thread, and that is what I am meaning.

Henry01
09-28-05, 11:55 AM
If you had my experience you would be bitter also. My children were injured by shattered glass in a car that had only 600 miles on it. The reason I participate in this thread is to warn others so they do not experience the same unfortunate event, or the same lack of courtesy and respect by Cadillac and GM. I also continue to read this thread to see if others have the same experience and I also track the NHTSA progress as my experience is one of those reported. My so called "Cadillac bashing" is not unwarranted, based on my experience with both the product and the company. Why are you so offended by my comments?

syrob@MSN.COM
09-28-05, 03:59 PM
**Seems strange, maybe "anti" GM types:shhh: are planting the story ! After all, the pace Cadillac is selling car's they will overtake Lexus for the number one spot within a year....

Funny thing DG2, is that some will think you are serious and not get your pun...

SYROB

djfcars
09-28-05, 07:28 PM
Some people can be so rude and:cookoo:

DG2
09-28-05, 09:59 PM
Funny thing DG2, is that some will think you are serious and not get your pun...

SYROB

it's a pun folk's.

Adam
09-29-05, 12:12 PM
If you had my experience you would be bitter also. My children were injured by shattered glass in a car that had only 600 miles on it. The reason I participate in this thread is to warn others so they do not experience the same unfortunate event, or the same lack of courtesy and respect by Cadillac and GM. I also continue to read this thread to see if others have the same experience and I also track the NHTSA progress as my experience is one of those reported. My so called "Cadillac bashing" is not unwarranted, based on my experience with both the product and the company. Why are you so offended by my comments?

damn dude that sucks, you got pictures of that? i would love to see it.

ywrotk2006
10-07-05, 01:32 AM
I am sorry to hear what happened to you, Henry01. I love my SRX, but a broken glass roof falling down will sure be very scary, not to mention the hazard! was the roof open, ajar, or completely closed when this happened? was the sunshade closed or open?
thanks for sharing.

Henry01
10-07-05, 01:35 PM
I am sorry to hear what happened to you, Henry01. I love my SRX, but a broken glass roof falling down will sure be very scary, not to mention the hazard! was the roof open, ajar, or completely closed when this happened? was the sunshade closed or open?
thanks for sharing.
the Ultraview was closed and the sunshade was open, be careful driving with the sunshade open

Henry01
10-07-05, 01:36 PM
damn dude that sucks, you got pictures of that? i would love to see it.
I have pictures, but the files are too large to post here, and I am too technically inept to shrink them to fit

Larry05
10-07-05, 03:46 PM
Email them to me (or anyone else who volunteers) and I will shrink both physical size and file size and return, if you wish.

Henry01
10-07-05, 04:11 PM
damn dude that sucks, you got pictures of that? i would love to see it.

Here are some pictures of my shattered Ultraview

Adam
10-07-05, 06:26 PM
like i said, that really sucks man. do you have kids? that would have been bad if they were sitting there.

Larry05
10-07-05, 07:40 PM
Whoa!

:eek:

No meteorite did that!

djfcars
10-07-05, 10:42 PM
Henry-I'm glad you can post these pictures. Now maybe some here will finally understand your point. Thank God your family was not injured anymore then they were.
djfcars

DG2
10-08-05, 09:10 AM
Very scary, thanks for showing us the pictures.

Larry05
10-08-05, 11:15 AM
Now maybe some here will finally understand your point.

Amen, brother.

Stoneage_Caddy
10-09-05, 01:16 AM
i no longer want one fo those ....only reason i wanted one was becuse of the roof .....

akdj1055
10-17-05, 09:32 PM
Hey Doubting Thomas, aka Larry05, did it actually take some pictures to make you a believer? As a member of the shattered roof club, with very similar pictures, no one would make up a story like this. What details weren't provided previously that somehow pictures cleared up? We didn't spend hours on this site to tell tall tales. We're simply warning of the potential, and to hopefully find answers and achieve resolution.

Sometimes it's best not to type, it might just show what's between your ears.

dkozloski
10-18-05, 02:44 AM
That glass was not properly tempered. If it had been, no piece left would be bigger than a dime.http://architect.marvin.com/learn/temperedGlass.cfm

r_casino
10-18-05, 01:22 PM
What details weren't provided previously that somehow pictures cleared up?

Let me say I know nothing about glass -- tempered, regular, I have no idea.

That said, if a rock did hit that roof, what would be different in those pictures? I guess I'm not experienced enough to look at those pictures and see the "aha, it shattered on its own" versus "maybe it could have been a rock."

dkozloski
10-18-05, 02:25 PM
Look at the link in the previous post.

Kipp
10-20-05, 11:30 AM
That glass was not properly tempered. If it had been, no piece left would be bigger than a dime.http://architect.marvin.com/learn/temperedGlass.cfm

If you look at the pctures up close you will see that the larger pieces are shattered, they just havent broken apart yet.

Supercrew632
10-21-05, 02:19 AM
I understand the safety issue----and I am sure GM will fix the problem. I guarantee you that GM does not make its own glass, so it is the glass manufacturer that made a faulty product. Get real, if GM even thought this would happen, they would not have released these vehicles, they have enough class action lawsuits already. Be happy it is a couple scrapes and not an airbag going off in your face like the CTS and SRX owners. I have personally performed approx 250 of that recall myself. Believe me GM will get it right, they do not need the bad publicity, why is everyone always so ready to thow someone under the bus before giving the opportunity to make it right for you.

SUPERCREW

Larry05
10-21-05, 10:38 AM
Hey Doubting Thomas, aka Larry05, did it actually take some pictures to make you a believer? As a member of the shattered roof club, with very similar pictures, no one would make up a story like this. What details weren't provided previously that somehow pictures cleared up? We didn't spend hours on this site to tell tall tales. We're simply warning of the potential, and to hopefully find answers and achieve resolution.

Sometimes it's best not to type, it might just show what's between your ears.

Whoa! Hadn't been here in a while.

What a hate-filled response.

Are you a Democrat?

Larry05
10-21-05, 10:43 AM
If you look at the pctures up close you will see that the larger pieces are shattered, they just havent broken apart yet.

Yes, and notice the very irregular edges to those pieces that are still intact. Those are not the edges of annealed glass but of tempered glass that has just not fallen apart yet.:suspect:

How do I know? Had T-tops of an 82 Corvette crack from a flying object (not a meteorite, but a sprinler head that bounced off a truck in front of me - saw it coming). Pieces looked just like that - large pieces still together, which would fall apart into the requisite small pieces upon handling, etc.:hide:

Still vote for the meteorite.:suspense:

Henry01
10-21-05, 02:15 PM
I understand the safety issue----and I am sure GM will fix the problem. I guarantee you that GM does not make its own glass, so it is the glass manufacturer that made a faulty product. Get real, if GM even thought this would happen, they would not have released these vehicles, they have enough class action lawsuits already. Be happy it is a couple scrapes and not an airbag going off in your face like the CTS and SRX owners. I have personally performed approx 250 of that recall myself. Believe me GM will get it right, they do not need the bad publicity, why is everyone always so ready to thow someone under the bus before giving the opportunity to make it right for you.

SUPERCREW

Hey Supercrew, How many shares of GM do you own anyway? Talk to me after you pay 50K for a car and after 600 miles your wife and kids have glass showering all over them. I gave GM the chance to get it right the first time. Last GM car I will ever buy. I always buy American, but never GM again. Any negative publicity GM gets is deserved. Why do you even find it necessry to comment on the issue anyway?

Larry05
10-21-05, 05:08 PM
Why do you even find it necessry to comment on the issue anyway?

Thought police active here also? :cop:

Kipp
10-23-05, 01:23 PM
[quote= Why do you even find it necessry to comment on the issue anyway?[/quote]
?????????

Supercrew632
10-25-05, 01:20 AM
Why does price always have to come into play??? I don't care if you paid $300,000 for a car. It is a machine, built buy humans from parts built by humans (some robots of course!!) All things that have moving parts can and WILL break at some time or another. Everyone thinks the more you pay, then it should NEVER have a problem--- I have a 50k truck, but have never once thought it was invinceable. I own no gm stock, own one gm vehicle and two ford products. What difference does that make??? Maybe you make more money than me or maybe you don't, what does that matter-----FREEDOM OF SPEECH BUB!!!

Supercrew632

akdj1055
10-26-05, 09:55 PM
Whoa! Hadn't been here in a while.

What a hate-filled response.

Are you a Democrat?

Only a liberal would answer questions with an odd emotional response.

There was nothing hate-filled in my post - just a few questions you were apparently unable to provide an intelligent, thoughtful response to.

Larry05
10-26-05, 11:00 PM
Only a liberal would answer questions with an odd emotional response.

There was nothing hate-filled in my post - just a few questions you were apparently unable to provide an intelligent, thoughtful response to.

:ill:

What I said.

:duck:

Thanks for proving my point.

:rolleyes:

I could not have done a better job.

:yawn:

Ron Accola
12-31-05, 10:05 PM
Is there a fix for this problem? Please reply. Thanks