Fellow V-pilots,
My dealership found my inner rear halfshaft broken and a wornout front diff bushing. They ordered a new diff...
Service manager also heard "clunk" while de-clutching, and wants to put in a new tranny....District Service Manager needed to approve, came down and looked at my car. He pulls out a tire-wear instrument and says that I have abnormal tire wear at 4K miles...about 80%...on my rear tires. Perhaps I drive too aggressively he says to the dealership service manager. (I wonder if he knows that the V's tires are shaved from the factory???)
The DSM tells the service mgr to NOT order a new tranny, that they would try to fix my current one and THAT WOULD BE THE LAST REPAIR TO MY TRANNY. He thinks I abuse the car and that the problems are "driver induced". :banghead: I very much dislike having to defend myself to someone who has never met me...simply because he has a tire-wear gauge and may know how to use that tool correctly.

So, because someone hasn't read the TSBs, you know the one that talks about "parade" driving...that the clunk is normal, I may lose my warrantee on my transmission...after they take the thing apart!!!!!! Get this...they don't even have the required tooling to accomplish the job...they need to order the tools!!!! And then..after someone who never disassembled this tranny before puts it back together...they'll NEVER honor a tranny warrantee claim again!!!!!

I think I may need to call the Northeast Region Manager, as the District manager may not "know the V as well as he should", certainly not enough to VOID my drivetrain warrantee for something that a TSB says is NORMAL.

Now, I'm usually a very rational person but I am quite upset at this. I will speak to the DSM tomorrow and hopefully have a proper resolution of my V's issues. My V has less than 5K miles, I don't drag-race, and it requires about 15% of the purchase price of the vehicle in repairs???? Should I have issues with the DSM, I'll need to speak to someone higher....any recommendations?? I figure the Regional Service Manager would be the one...any contact info????

Thanks,
ace996

Seems I'm 25% into the 30day lemonlaw, I hate to say it but if I hit 31days...I'm leaving GM for good. I love this car, but not enough to feel like a criminal when I bring my car in for service.:nono: :crying: :nono:

Wow does this sound familiar. I would ask you to please call Karen at 1-313-667-7499 and also email David Caldwell @ david.caldwell@gm.com. We have to let GM corporate know what's going on out here. District Service Managers denying warranty claims on $50,000 cars.

They don't know that the tires are shaved from the factory?
They don't know that we have limited slip rear differentials?
They don't know that we need friction modifier added?
They don't know that we have severe wheel hop that reduces the diff's lifespan?

How much do they not know, and how much do they choose not to know. I'm telling you guys, today it's me and ace996, tomorrow it's the rest of you. We now know how GM intends to handle their poorly engineered rear differentials. YOUR WARRANTY WILL BE DENIED. GET READY, GET PISSED, BUT DO SOMETHING!

Wow, this sucks (again).

This dealer crap sounds like a broken record around here (except for Sefa01).

If it were my V, I wouldn't let that dealer ever touch the car again. A rookie tech taking apart a T-56 - oh my. The parade clunk has been in every T-56 I've owned over the past 9 years; definitely not worth pulling the tranny apart IMHO.

:want:

Wow!!!

Once again, I'm absolutely ecstatic to have a dealer like Chesrown to work with!

Sorry to hear this non-sense!!!

Needless to say, the conversation with the dealer service mgr today really let the wind out of my sails. He wanted to put a new tranny in my V so as to not keep my car too long and the DSM said NO. That is unreal.
Granted, there aren't many Vs on the road but anyone who has the power to VOID my warrantee should know more about my car than me....

I'm going to ask them to leave my tranny alone, give them the TSB# that explains that the "clunk" in normal, and to replace my diff as planned. If that doesn't work, I'll hope for 23 more days in the shop. I bank 160 attorneys in NYC, more than a few owe me a favor. I hate this.....

These guys should have their Cadillac dealerships revoked and stick to selling Chevys(no disrespect to Chevrolet intended), Buicks or whatever. :kick:

Guys... stop posting here.. post all your comments over on this thread: http://www.cadillacforums.com/forums/showthread.php?t=49202

I am trying to get all the comments in one place to organize them...

Give me a few hours to work out something.. In the meantime, post all your comments (dealer hate mail) on that thread.

Reed

I copied my first post...end it here.