: Xts suspension



carguy69
08-11-13, 01:55 PM
Last September I leased a 2013 xts with the premium trim and 19 inch wheels. The first few thousand miles was great. The car was very quiet and comfortable riding. Now my xts with only 10.000 gentle miles on her has a harsh and noisy ride. I have complained to my dealer and they replaced the rear struts but the ride is still harsh and lots of tire noise. I told them its most likely the Cheap good years they have on this car because once try broke in they became harsh and noisy riding

Cadillac Cust Svc
08-11-13, 04:15 PM
Last September I leased a 2013 xts with the premium trim and 19 inch wheels. The first few thousand miles was great. The car was very quiet and comfortable riding. Now my xts with only 10.000 gentle miles on her has a harsh and noisy ride. I have complained to my dealer and they replaced the rear struts but the ride is still harsh and lots of tire noise. I told them its most likely the Cheap good years they have on this car because once try broke in they became harsh and noisy riding
Hello carguy69,

I apologize that the ride you are experiencing in your XTS is rough. Could you private message me some information so I can look into this concern for you? I would need your name, contact info, VIN, and dealership you have been working with. If you are not able to private message me, you can also reach out to me via email at socialmedia@gm.com. When you send your email, please be sure to include “ATTN GREG” in the subject line so that it gets delivered straight to me. Thank you very much for your time.

Gregory W.
Cadillac Customer Care

pkadanec
08-12-13, 11:42 AM
Hate to say it but it is the tires that Cadillac chose to put on the vehicles. You think the tires are noisy on the 19" rims, you are lucky that you did not get the 20's. I had to have my tires replaced with Michelin Pilot's. They have a superb ride.

Johnfran
08-12-13, 04:04 PM
Last September I leased a 2013 xts with the premium trim and 19 inch wheels. The first few thousand miles was great. The car was very quiet and comfortable riding. Now my xts with only 10.000 gentle miles on her has a harsh and noisy ride. I have complained to my dealer and they replaced the rear struts but the ride is still harsh and lots of tire noise. I told them its most likely the Cheap good years they have on this car because once try broke in they became harsh and noisy riding

Just had my 2013 XTS Premium with 8400 miles at the dealer with the same problem. Both rear struts are leaking and will be replaced. Also at 5500 miles both rear brakes were replaced because of noise when backing up.

kipsts
08-12-13, 05:11 PM
Hate to say it but it is the tires that Cadillac chose to put on the vehicles. You think the tires are noisy on the 19" rims, you are lucky that you did not get the 20's. I had to have my tires replaced with Michelin Pilot's. They have a superb ride. I have the OEM Bridgestone Potenza's on my Platinum (20") and they are not noisy at all and handle superbly. :cool:

Cadillac Cust Svc
08-12-13, 06:36 PM
Hello pkadanec,

I apologize that you had to replace your tires on your 20” rims. I will be sure to document this and pass along the feedback regarding the tires. I am happy to hear that you are now experiencing a superb ride now!

Gregory W.
Cadillac Customer Care

Hello Johnfran,

I am sorry to hear that you have experienced the same issue with your XTS. I’m glad that the dealership was able to find and address the concern. Please keep us updated after you receive the vehicle back to make sure you are satisfied with the repair. Thank you very much for taking the time to post your experience.

Gregory W.
Cadillac Customer Care

CDN XTS
08-12-13, 08:24 PM
As to tire noise, don't forget the road surface. In my last two days drive from the Toronto area to my one-night stay in North Platte, NB. I went over many different type of road surface. Some, mainly asphalt type, with no noise to speak of to some, while nice looking, created a very high pitch noise really hurting my ears, that I was considering leaving I-80 for some other roads. Stopping at one of the many IOWA rest places (most with free Wi-F) i one could hear the terrible high pitch noise from all the cars passing. Luckily after that stop some 5 more miles the surface changed again. But it was 30 miles of hell. Hope that type of surface will no longer be created in future. LOL.,

kipsts
08-12-13, 08:28 PM
As to tire noise, don't forget the road surface. In my last two days drive from the Toronto area to my one-night stay in North Platte, NB. I went over many different type of road surface. Some, mainly asphalt type, with no noise to speak of to some, while nice looking, created a very high pitch noise really hurting my ears, that I was considering leaving I-80 for some other roads. Stopping at one of the many IOWA rest places (most with free Wi-F) i one could hear the terrible high pitch noise from all the cars passing. Luckily after that stop some 5 more miles the surface changed again. But it was 30 miles of hell. Hope that type of surface will no longer be created in future. LOL., Which tires are on your XTS?

CDN XTS
08-13-13, 10:31 PM
The standard Bridgestone which come on the Platinum with the 20 inch rims. Wow, looks I was drunk when posting the above. Too many typos. And all I had was a milkshake at a Burger King which offered free WiFi. LOL.

kipsts
08-13-13, 10:41 PM
The standard Bridgestone which come on the Platinum with the 20 inch rims. Wow, looks I was drunk when posting the above. Too many typos. And all I had was a milkshake at a Burger King which offered free WiFi. LOL. What pressure do you typically run them at?

CDN XTS
08-17-13, 04:05 PM
What pressure do you typically run them at?Typically 35 psi and given the temp difference in our area between summer and winter have to re-set them from time to time as the air temp can quite easily make a difference of 4 psi while tires cold. I made sure that they were at 35 PSI (cold - i.e. after parking car all night in my garage) in the morning (air temp around 23 C) before leaving home per the instruction on the door. Off course they were sometimes up to 39 while driving and when arriving in Las Vegas after driving all day for 545.7 miles even up to 40/41 PSI in the 109 F heat upon my arrival. Have not checked them after parking the car in the hotel garage over night, but will do so. Given the heat difference between Oakville and Las Vegas I expect them to be above 35 psi and will need to make adjustments while in this area. Hope you have fun in California and see you next Monday.

joesboat
08-25-13, 06:33 AM
Just had my 2013 XTS Premium with 8400 miles at the dealer with the same problem. Both rear struts are leaking and will be replaced. Also at 5500 miles both rear brakes were replaced because of noise when backing up.

Could I visibly see a leak just so I can regularly check or is it enclosed in tons of plastic shrouding? I'm going to run outside now and check anyhow. Whatever. Haha

Johnfran
08-26-13, 10:07 PM
Just had my 2013 XTS Premium with 8400 miles at the dealer with the same problem. Both rear struts are leaking and will be replaced. Also at 5500 miles both rear brakes were replaced because of noise when backing up.

Rear struts were replaced on 8/26/13. Hope this improves the ride and noise problem. Going on a trip so let you know when I return.

nstar
08-26-13, 11:12 PM
Are they saying struts are causing the road noise on different road surfaces??:cookoo:

Cadillac Cust Svc
08-27-13, 09:32 AM
Rear struts were replaced on 8/26/13. Hope this improves the ride and noise problem. Going on a trip so let you know when I return.

Hi Johnfran,

I see your rear struts on your XTS were replaced and that you are going on a trip. Have a safe and fun trip and please keep us posted after you have driven your vehicle and were able to test out the replacement.

Sincerely,

Laura M.
Cadillac Customer Care

Sabelle
04-18-14, 03:15 PM
I have a 2103 XTS Platinum with 6800 miles on it. The suspension is very responsive, but extremely harsh when compared to my previous DTS. Road noise is very high by comparrison, and you not only hear road joints, but feel them. Potholes are very jaring. My car is in for recall service so I was provided a loner XTS, probably the base model. To my surprise, the ride is much more comfortable and quiet. Why, or what is making the difference and can the Platinum ride be computer adjusted to be less jaring?

Michael

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I took my 2013 XTS Platinum in for the brake recall and was given a loner XTS, probably a base model. My XTS, although handling very well has a very harsh ride and things like road seams are noisy and you feel them. The loner seems to have a much softer ride and is actually much more quiet on the road. What is making such a huge difference in the ride, and can my XTS be adjusted to the more civilized ride?

slightlyserious
04-19-14, 07:45 AM
It could be the size of the tires. You probably have 20" on your platinum. The base more likely has the 19". I think 19" tires are a better choice for drivers who want a more traditional Cadillac ride. Although even with the 19"
your not going to have a smooth ride like the DTS or an older de Ville.

JoeGrapes
04-19-14, 09:18 PM
I found the stock 19" tires to be loud when driving on most of the roads I regularly drive on. Depending on the type of road the noise volume changes but is never really as quiet as I think the car should be. When I change the tires I plan on going to a different tire. But I need a tire good in the winter so my options might be limited.

slightlyserious
04-20-14, 09:48 AM
I would stick with 19"'s but choosing a different tire should make a difference. The thing is finding someone who really knows tires.

Lizbill
04-20-14, 03:42 PM
I would stick with 19"'s but choosing a different tire should make a difference. The thing is finding someone who really knows tires.

Try Tire Rack. They test all tires on all kinds of vehicles and Customer Service is good. Give them a call.