: Cadillac Dealership experience: McCarthy Roseville, MN



Scott2012
07-21-13, 12:08 PM
I decided to give my local Cadillac dealership a try last week. Since its 1 mile from my office, I thought it would be great for service despite significantly higher prices.

I called to have them install my Corsa cat-back exhaust, do a Mobile1 oil change, tire rotation, wiper blades and a full safety inspection.

Dropped it off in the am on the date/time i "made an appointment." They said it would take a few hours.

While in meetings all day, I returned to pick it up around 3pm. Here's what I got:

"We were only able to do be wipers and oil change. We didn't have any techs available to do the rest of the work Why don't you pay for the oil change and wipers, take the car and bring it back tomorrow."

I informed them that getting a ride the next day would not be an option. So, here's what happened next:

"We can give you vallet service, come get your car and drop it off when completed tomorrow for your inconvenience."

I thought this was great. The service guy picks up phone to schedule, then says, "well, it looks like I can do vallet service next week for you."

At this point I tell him I'll have to check my schedule. I then pay $125 for this crappy service and over priced oil change, with no printed or verbal results of the "safety inspection" and go home.

It's been almost a week and no followup calls from the dealer.

I ended up installing the exhaust myself this weekend.

I have other Chevrolet vehicles I planned to take there, plus willing to pay top dollar for my V.

McCarthy Cadillac in Roseville, MN absolutely sucks!!

philistine
07-21-13, 01:10 PM
I then pay $125 for this crappy service and over priced oil change, with no printed or verbal results of the "safety inspection" and go home.

Which is why I don't take mine to a dealership. The caddy dealership here won't even touch my alignment because of aftermarket suspension. They like the fleet easy OEM stuff with labor hours printed in every procedure.

PISNUOFF
07-21-13, 04:42 PM
Insert "Cadillac Customer Service" apology and request to PM or email them.


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It's really sad that dealerships still don't get it. I use to have a BMW that was 12 years old and every time I took it to the dealer for even a simple oil change I got a loaner and was treated with tons of respect.

Scott2012
07-21-13, 05:36 PM
Yeah, its too bad...

carlson_mn
07-21-13, 10:05 PM
That dealer is right by my work as well. I have a similar horrible story about Key Cadillac when I was forced to get my car towed there.... they replaced my PCM when all it needed was a theft system restart... claimed it "didn't output a ground to the starter". I absolutely needed my car the next day for work and was screwed into paying it. Sent the "bad" computer back to Jesse @ W4M and he reset it and performed the procedure at home as well. $140/hr too... I'll never be back there for service.

Oh and hire me to do your oil change and wiper changes next time (jk)! You got that Corsa from the CL ad?

carterjackson2
07-22-13, 09:56 AM
I decided to give my local Cadillac dealership a try last week. Since its 1 mile from my office, I thought it would be great for service despite significantly higher prices.

I called to have them install my Corsa cat-back exhaust, do a Mobile1 oil change, tire rotation, wiper blades and a full safety inspection.

Dropped it off in the am on the date/time i "made an appointment." They said it would take a few hours.

While in meetings all day, I returned to pick it up around 3pm. Here's what I got:

"We were only able to do be wipers and oil change. We didn't have any techs available to do the rest of the work Why don't you pay for the oil change and wipers, take the car and bring it back tomorrow."

I informed them that getting a ride the next day would not be an option. So, here's what happened next:

"We can give you vallet service, come get your car and drop it off when completed tomorrow for your inconvenience."

I thought this was great. The service guy picks up phone to schedule, then says, "well, it looks like I can do vallet service next week for you."

At this point I tell him I'll have to check my schedule. I then pay $125 for this crappy service and over priced oil change, with no printed or verbal results of the "safety inspection" and go home.

It's been almost a week and no followup calls from the dealer.

I ended up installing the exhaust myself this weekend.

I have other Chevrolet vehicles I planned to take there, plus willing to pay top dollar for my V.

McCarthy Cadillac in Roseville, MN absolutely sucks!!

Bought my used V from the dealership in Golden Valley (MN). I drove in from a couple hours away to look at the car, which had come in as a trade-in. It was obviously very well kept and I decided I wanted it. I asked if I could put a couple thousand down to hold it for a couple days until I got a check from my credit union at home. "Nope, this car will sell in a day or two so you have to buy it right now if you want it. We cannot accept any money down." That meant I had to go through their financing and then transfer over to my credit union, which was a huge pain. Also, I called to see if I could get a copy of the service records (after I bought the car) and never even got a call back. I love the V for a cruise now and then, but the Tesla Model S is starting to look pretty good, especially if I can avoid going to a dealership.

HAMSTAR
07-22-13, 10:40 AM
There are good GM dealerships, but every ridiculously terrible experience I've ever had at a dealership has been at a GM one. Including one where the salesman refused to let me test drive a car because I didn't look "serious enough".

tophat
07-23-13, 08:11 AM
I live across the street from Morries in Golden Valley, cant say much for their sales dept but when I had issues last month their service guys helped me out and the parts guy were awesome. If I am forced to go to a dealer I think I can trust them right now, got the car from Key and was not impressed with their service, plus their hours suck.

Cadillac Cust Svc
07-23-13, 09:26 AM
I live across the street from Morries in Golden Valley, cant say much for their sales dept but when I had issues last month their service guys helped me out and the parts guy were awesome. If I am forced to go to a dealer I think I can trust them right now, got the car from Key and was not impressed with their service, plus their hours suck.

Hello tophat,

I am happy to hear the dealership was able to help you when you brought your vehicle into their service department and they were awesome to work with. I am glad you found a dealership you are comfortable to bring your vehicle in for any work needed. If any questions or concerns arise, don't hesitate to reach out to us.

Sincerely,

Laura M.
Cadillac Customer Care

Scott2012
07-23-13, 09:43 PM
Hello tophat,

I am happy to hear the dealership was able to help you when you brought your vehicle into their service department and they were awesome to work with. I am glad you found a dealership you are comfortable to bring your vehicle in for any work needed. If any questions or concerns arise, don't hesitate to reach out to us.

Sincerely,

Laura M.
Cadillac Customer Care

Yeah- seems to be a needle in a haystack to find good service.

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After posting a negative rating on yahoo the service manager did leave me a voicemail today to call back- a least they did reach out, but it took public posts to get their attention.
Not that I expect anything. I do want to say this forum and all the members have been awesome and just a great resource.

Carlson_mn- I may take you up on that oil change- LOL!

rand49er
07-24-13, 08:28 AM
Pretty shabby experience, for sure.

You wonder what's behind it. Dealer had techs not show up for work, had high number of other customers pop in without "appointments," or just poor planning on their part? Hard to believe there's a business anywhere that doesn't kiss the customer's butt and trip over themselves to service you. If I owned that dealership and heard of that experience, I'd ream someone.

Cadillac Cust Svc
07-24-13, 08:59 AM
Yeah- seems to be a needle in a haystack to find good service.

----------

After posting a negative rating on yahoo the service manager did leave me a voicemail today to call back- a least they did reach out, but it took public posts to get their attention.
Not that I expect anything. I do want to say this forum and all the members have been awesome and just a great resource.

Carlson_mn- I may take you up on that oil change- LOL!

Hi Scott2012,

I am sorry you had a poor experience at the dealership. It is good they reached out to you, no matter what circumstances you had to take to get their attention. I am happy you are pleased with this forum and the members you interact with on here; glad to know you think it's a great resource! If you ever have any other questions or concerns, don't hesitate to reach out to us via private message.

Sincerely,

Laura M.
Cadillac Customer Care

-ATS-
07-25-13, 01:57 AM
My local dealer was pretty good to me when I bought my current car, they gave me invoice pricing on the car and when I took the car in for the first free oil change they got it all done in an hour.

Scott2012
07-25-13, 11:37 PM
The Chevy dealer I bought the car from is awesome- but too far from me.
I have felt with many dealerships over the years. For the most part service when buying a car has been mostly great. In fact for a short period, the service centers have been good after purchase.
But just about every dealership service center I have encountered has been over priced and sub par service. That said, I'm still trying to get my arms around this past experience.
I continue to play phone tag with the service manager there, but I think it's time to hit Walmart for some oil, and I'll do it myself :)

tophat
07-26-13, 08:23 AM
Do it yourself, less of a hassle and cheaper. My last oil change I just rolled into my warehouse and did right at work...Boss kinda looked at me funny but was cool with it

carlson_mn
07-26-13, 08:33 AM
yea it's about a 15 minute job with some rhino ramps. By the time you are done on hold and make an appointment with the dealer you can have it done yourself.

Cadillac Cust Svc
07-26-13, 08:43 AM
My local dealer was pretty good to me when I bought my current car, they gave me invoice pricing on the car and when I took the car in for the first free oil change they got it all done in an hour.

Hi -ATS-,

I am glad to hear the dealer you went to was good to you when you purchased your current vehicle and had fast service when you went in during the oil change. If there are ever any concerns or questions you have, don't hesitate to reach out to us!

Laura M.
Cadillac Customer Care

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The Chevy dealer I bought the car from is awesome- but too far from me.
I have felt with many dealerships over the years. For the most part service when buying a car has been mostly great. In fact for a short period, the service centers have been good after purchase.
But just about every dealership service center I have encountered has been over priced and sub par service. That said, I'm still trying to get my arms around this past experience.
I continue to play phone tag with the service manager there, but I think it's time to hit Walmart for some oil, and I'll do it myself :)

Hi Scott2012,

I am sorry for any trouble you are going through with getting to the dealer for an oil change. I see other members said to do it yourself, which is what you have been thinking about too. Let me know how everything goes!

Laura M.
Cadillac Customer Care

Scott2012
07-27-13, 12:35 AM
yea it's about a 15 minute job with some rhino ramps. By the time you are done on hold and make an appointment with the dealer you can have it done yourself.

No doubt :) and instead of taking it to the dealer, I'll be changing my own plugs and wires too