: 2013 Escalade - Experiencing poor build quality



Singh G
07-07-13, 10:23 AM
I love my escalade, but should I keep ignoring the poor build quality?!

I ordered my Escalade in December 2012 and I picked it up toward end of Feb 2013. It had 2 miles on the clock when it arrived to the dealer for delivery.

The first thing that caught my eye was peeling chrome trim on the passenger side. I pointed it out and dealer was nice about it as expected. The service rep jotted it down and ordered me a new piece. I took delivery of the vehicle and we get ready to drive off. As my wife closes her door, the triangle pastic trim on the inside of the mirror falls off on the dashboard. :bomb: I step back out and get the service rep again. He tells me that probably the mirror was loose during assembly at the plant and they had to hand tighten it. The plastic trim was probably loose from that. Well, he gets one of the techs to put it back in place. The tech tried it a couple of times and said the clip was bent and he needed to order a new one. So they order the chrome trim and plastic trim at the same time. Wife and I finally get home.

The Escalade is our third vehicle and sees driving time usually on weekends when wife and I are both off. Two days later, we get ready to drive the escalade to dinner, and she spots a scratch on the chrome trim piece on the gate. I swear I must be blind to the blemishes because I was so excited about the actual truck. Well, I call my sales guy and he tells me that they cannot do anything about that because it is not a manufacturer defect. I expected that answer, but I thought Id give it shot. I have no idea when it happened and I seriously doubt someone maliciously scratched just the chrome piece and nothing else. A few days later, all the trim arrived, and they replaced it.

About a month ago, I noted gaps in the rear bumper as it attaches to the body. The bumper was lined up on the outside, I just figured maybe thats how it mounts. You cannot see it when the gate is closed, but when the gate is open, it is still unappealing for a 70k vehicle.

Yesterday, again my wife, noted a big gap on the interior trim. :banghead: Should I just have my wife close her eyes when driving in the escalade?

I will be contacting my dealer about this tomorrow, because today is a Sunday. Sorry for the long rant, anyway no thread is complete without pics.

problem with the rear bumper
https://lh4.googleusercontent.com/-iVmzoD2zRw8/Udlxk8XET7I/AAAAAAAADec/txd74Rb824A/w881-h496-no/20130707_084203.jpg

https://lh5.googleusercontent.com/--ERbEyH4eIE/UdlxfqwOCiI/AAAAAAAADeM/fuW8CLx4d1w/w881-h496-no/20130707_084247.jpg

problem with the interior trim
https://lh3.googleusercontent.com/-5pwUslAwr4Q/UdlxZJpeNdI/AAAAAAAADd8/BI-WJo3ys2k/w881-h496-no/20130707_084318.jpg

mirror trim that fell off
https://lh3.googleusercontent.com/-dsUOk0zpU88/UdlxUIDM_XI/AAAAAAAADds/yfUZC5Io8a4/w881-h496-no/20130707_084338.jpg

Rich08
07-07-13, 12:02 PM
That sucks. A 70k plus truck shouldn't have those problems fresh out the lot especially new.

MrHolland
07-07-13, 12:09 PM
All brands have have issues with fit and finish. Just because you spend a little more money doesnt mean you'll have any fewer issues, but rather more expensive issues. We are all human and prone to mistakes. Not to be insensitive to your plight, but just as there may have been some mistakes made during the assembly process, there may have been some mistakes made during the process of taking possession of your new car. My brand new Escalade arrived with peeling chrome and window molding issues but my dealer made it right. Good customer service is all you can hope for. Congrats on your new car and good luck. I hope everyone can enjoy their Escalade at least half as much as I have enjoyed mine.

----To those that will say "this is unacceptable for a car that costs this much" at what price are these issues acceptable?? Those who are able to only afford a car in the that price range would probably disagree.

Mr.SWAG
07-07-13, 12:19 PM
I have the exact same problem with my interior trim like in the second picture, anyone know how to fix it?

Singh G
07-07-13, 12:21 PM
People make mistakes, that's fine, they should also correct mistakes. That is what truly makes people human. I do expect my dealer to make it right.

So, does your rear bumper look like that as I posted above?

MrHolland
07-07-13, 12:27 PM
If mine does look like that I have not noticed it. And, I wouldn't be happy either.

gdirty5
07-07-13, 12:29 PM
For those saying that people make mistakes etc and there's always trim issues etc, I drive a 2010 and my sister drives a 2009 gl550 Mercedes and many family members with Porsches, Mercedes and Lexus' and they are all better put together, with higher quality materials and smaller panel gaps than my escalade. The gl550 is an all around better car, and if I would have known that when I was shopping for a new car, I would have came home with that.

Singh G
07-07-13, 12:31 PM
All brands have have issues with fit and finish.

----To those that will say "this is unacceptable for a car that costs this much" at what price are you these issues acceptable?? Those who are able to only afford a car in the that price range would probably disagree.

I would be ok with all of these issues had they occurred in my '12 Nissan Altima. It will be 2 years in September. Have not had any problem with fit and finish. I almost want to keep it after the lease is up because it has held up so well.

I'm curious to see if others are having similar build quality issues. I have higher standard for Cadillac because Cadillac is a premier brand.

rjm
07-07-13, 04:12 PM
My rear bumper looks exactly the same.

The rubber around my left rear door wasn't quite as bad as yours, but similar.

Just checked and the same front door trim piece is loose on mine, doesn't feel like it is loose enough to fall off anytime soon.

Otherwise, everything is put together very well. Compared to competitors, I find the build quality is fine its just the cheapness of the materials used that irks me. But then I remind myself that this is a Chevy truck with Cadillac badges. Does that excuse any of these away? ABSOLUTELY NOT.

These few complaints aside, mechanically the truck has been bulletproof. In 2 years I've had the usual oil changes and tire rotations. (But then I only have a 3 year lease.)

Having experienced the new ATS, XTS, and CTS, I have every expectation Cadillac has rectified these in the new Escalade.

777flyer
07-07-13, 04:43 PM
I ordered my 2013 ESV Platinum in Nov, 2012

Took delivery on March 8, 2013.

Absolutely love the truck, but issues (all fixed by the dealer )

1. The drivers seat cover was COMPLETELY replaced, due to it coming apart at the stitches.
2. Console cover would not close, defective locking mechanism replaced.
3. Annoying, and I mean annoying squeak in instrument cluster....fixed by adding padding and reseating.

As I said, all items quickly repaired/replaced, but I am somewhat disappointed that these types of things happen on a luxury SUV.

S

sdgc
07-07-13, 08:35 PM
All I have really had (and still) is the glove box looks crooked, and i adjusted to the max to fix, but it looks like thats how it fits. Secondly, the gaps around the front hood were adjusted and fixed. and 3, the lights at the back dont have the same gap spacing around them (I have super duper OCD and notice these small things).. otherwise, best driving vehicle I have EVER had. Hands down. But i do agree that it comes down to the dealer to provide the help. I just took apart and re-adjusted myself (except that freakin glove box...!!!)

soulsea
07-07-13, 09:43 PM
SG everything you mention is pretty standard stuff on these trucks, and most of it is easily rectified. Some other minor stuff will manifest soon, but I don't want to spoil the surprise. I'll give you a hint ... the chrome trim on the outside door sills won't line up tween the front and back doors forever. And if your steering wheel points to 12 0'clock and your center console doesn't creak when you put weight on it, you sir are blessed by the gods. Every vehicle out there has these little issues, and on the whole, these are solid vehicles, especially in the engine and drivetrain where it really counts ... plus you own a beast of a vehicle that can easily take on the Zombie apocalypse in style.

Except for that bumper, that'd really piss me off if it were like this on a new vehicle I purchased, be it an Esky or a Chevy Spark. If it wasn't a new vehicle I'd tell you to check the rear end of the truck for hidden collision damage. I've owned two Eskys, a Denali, and a Tahoe, two of which had that bumper from factory and the Tahoe on which I installed one myself, and none of them had this issue. Make them make it right with a new bumper.

evois
07-07-13, 10:07 PM
there are gaps and the fix can just be a double sided moulding tape.

MoistCabbage
07-07-13, 10:47 PM
Cost has nothing to do with it, it's design and materials.

As far as fit, finish, and durability goes, the interior of both my '91 Accord, and '94 Vigor (~$18K and $30K new, respectively), as well as 5 or 6 other fairly old imports that have been in my family over the past couple of decades (other than a crappy 626), have not had any of the trim problems that I read about on here, or have experienced on my own Cadillacs.

Nothing has ever fallen off, sagged, shrunk, peeled, lifted, or delaminated. Nor has anything ever broken while removing/disassembling it. I have never removed a part, looked at it, and thought to myself that it looked easily broken, or that it could have been slightly better with minimal effort.

Never had one rattle in the Accord (150K+ miles), to this day have no rattles in the Vigor (82K miles). Just as an example, the '01 Seville has front headrests and seatbelt covers that click and creak when touched. Nothing wrong with them, that's just how they are, the same in every one I've been in. With inflation, the selling price of this car today would be just over $80K!!!

It doesn't bother me too much with my car, but I bought it used. If I had paid for it new, I'd be pretty ticked off.

Ghost Deany
07-08-13, 01:02 AM
https://lh3.googleusercontent.com/-5pwUslAwr4Q/UdlxZJpeNdI/AAAAAAAADd8/BI-WJo3ys2k/w881-h496-no/20130707_084318.jpg

I have this same thing in my 07, i pull the panel in to get rid of the gap and then a few months later it comes back out.

Cadillac Cust Svc
07-08-13, 08:58 AM
I love my escalade, but should I keep ignoring the poor build quality?!

I ordered my Escalade in December 2012 and I picked it up toward end of Feb 2013. It had 2 miles on the clock when it arrived to the dealer for delivery.

The first thing that caught my eye was peeling chrome trim on the passenger side. I pointed it out and dealer was nice about it as expected. The service rep jotted it down and ordered me a new piece. I took delivery of the vehicle and we get ready to drive off. As my wife closes her door, the triangle pastic trim on the inside of the mirror falls off on the dashboard. :bomb: I step back out and get the service rep again. He tells me that probably the mirror was loose during assembly at the plant and they had to hand tighten it. The plastic trim was probably loose from that. Well, he gets one of the techs to put it back in place. The tech tried it a couple of times and said the clip was bent and he needed to order a new one. So they order the chrome trim and plastic trim at the same time. Wife and I finally get home.

The Escalade is our third vehicle and sees driving time usually on weekends when wife and I are both off. Two days later, we get ready to drive the escalade to dinner, and she spots a scratch on the chrome trim piece on the gate. I swear I must be blind to the blemishes because I was so excited about the actual truck. Well, I call my sales guy and he tells me that they cannot do anything about that because it is not a manufacturer defect. I expected that answer, but I thought Id give it shot. I have no idea when it happened and I seriously doubt someone maliciously scratched just the chrome piece and nothing else. A few days later, all the trim arrived, and they replaced it.

About a month ago, I noted gaps in the rear bumper as it attaches to the body. The bumper was lined up on the outside, I just figured maybe thats how it mounts. You cannot see it when the gate is closed, but when the gate is open, it is still unappealing for a 70k vehicle.

Yesterday, again my wife, noted a big gap on the interior trim. :banghead: Should I just have my wife close her eyes when driving in the escalade?

I will be contacting my dealer about this tomorrow, because today is a Sunday. Sorry for the long rant, anyway no thread is complete without pics.

problem with the rear bumper
https://lh4.googleusercontent.com/-iVmzoD2zRw8/Udlxk8XET7I/AAAAAAAADec/txd74Rb824A/w881-h496-no/20130707_084203.jpg

https://lh5.googleusercontent.com/--ERbEyH4eIE/UdlxfqwOCiI/AAAAAAAADeM/fuW8CLx4d1w/w881-h496-no/20130707_084247.jpg

problem with the interior trim
https://lh3.googleusercontent.com/-5pwUslAwr4Q/UdlxZJpeNdI/AAAAAAAADd8/BI-WJo3ys2k/w881-h496-no/20130707_084318.jpg

mirror trim that fell off
https://lh3.googleusercontent.com/-dsUOk0zpU88/UdlxUIDM_XI/AAAAAAAADds/yfUZC5Io8a4/w881-h496-no/20130707_084338.jpg

Hello Singh G,

I am sorry for these concerns you have had and are currently experiencing with your Escalade. I see you are contacting your dealership to discuss your current issues. Please keep me informed of the progress and dealership visit. I can be reached via private message.

Regards,

Laura M.
Cadillac Customer Service

Cadillac Cust Svc
07-08-13, 11:05 AM
I ordered my 2013 ESV Platinum in Nov, 2012

Took delivery on March 8, 2013.

Absolutely love the truck, but issues (all fixed by the dealer )

1. The drivers seat cover was COMPLETELY replaced, due to it coming apart at the stitches.
2. Console cover would not close, defective locking mechanism replaced.
3. Annoying, and I mean annoying squeak in instrument cluster....fixed by adding padding and reseating.

As I said, all items quickly repaired/replaced, but I am somewhat disappointed that these types of things happen on a luxury SUV.

S

Hello 777flyer,

I apologize for these issues your Escalade had. I understand how it must have been annoying and frustrating. I would feel the same way as you if I were in your shoes. Glad you love the truck and the issues were fixed. I hope you continue to enjoy your Escalade. If there are ever any questions or concerns you would like to discuss, we can be reached via private message.

Regards,

Laura M.
Cadillac Customer Care

Cadillac Cust Svc
07-08-13, 03:37 PM
All I have really had (and still) is the glove box looks crooked, and i adjusted to the max to fix, but it looks like thats how it fits. Secondly, the gaps around the front hood were adjusted and fixed. and 3, the lights at the back dont have the same gap spacing around them (I have super duper OCD and notice these small things).. otherwise, best driving vehicle I have EVER had. Hands down. But i do agree that it comes down to the dealer to provide the help. I just took apart and re-adjusted myself (except that freakin glove box...!!!)

Hello sdgc,

I am happy to hear that your Escalade is the best driving vehicle you ever had. I am sorry for the troubles of the glove box in your vehicle. I hope you still enjoy your Cadillac Escalade! If any concerns or questions arise, don't hesitate to reach out to us via private message.

Regards,

Laura M.
Cadillac Customer Care

Punmax
07-10-13, 02:58 AM
None of those problems on my '07, except for the door sill. You bought a brand new truck, so take it into the dealership.

hcvone
07-10-13, 07:24 AM
Wow, I have had (12) of these trucks since 2003, and I have only had (4) of them that every went back for any warranty repair, of course one of my 2007 that exploded in my garage, it was 27 days old with 900 miles on it, beside that really minor things like my 2003 blew an HID bulb in the first week of delivery, one 2008 bad gas cap, and 2010 that needed a fuel tank wire harness replaced in the first week of ownership. Now I will say this, THERE CAN NOT BE ANYONE AT THE CADDY PLANT IN TEXAS THAT LOOKS AT TRUCKS BEFORE THEY LOAD THEM ON CAR CARRIERS FOR DELIVERY, because if there was I would not see chrome peeling off my platinum wheels as the brand new truck is being backed off the car carrier, that happened on (2) of my 2012 platinum trucks, one truck had (2) bad wheels, and the other truck had (1), which of course was replaced very quickly. Your molding issue on the rear doors is very common, I fixed several of mine with a heat gun and glue. Don't think these are just Caddy problems, my wifes 2013 grand Cherokee hemi had issues because the one cylinder head looking like it was machined with a chain saw, this was causing coolant to pour out, this happened the second day after delivery, of course because of that issue she is driving an srt8 grand Cherokee. Went to pickup my new jag last week, now understand I do not let the dealerships prep my cars, EVER, so I looked at the car, brand new I ordered it, and I find (2) door dings on the drivers door, now understand the car has 2 MILES on it, and if you can believe this, the sales manger told me "I was being to critical" and said I should just take the car "because you can not see the dings when you are driving" it was hard to walk away from a car you ordered in NOV, but walk is what I did. Any car manufacturer can disappoint you in a second by poor quality, and it seems there is less control as the price of these cars and trucks gets out of control. Now understand I am old, but does anyone think paying 80k plus for a truck is a good thing? I remember saying "I will never pay over 50k for a truck" , yea well just spent 118k of the last one so you can see how that goes. :)

adamjeeps
07-10-13, 09:06 AM
The door molding can be replaced with a new part that has a better designed tab system to keep the molding tighter to the metal. I had to buy the part for my 07 Avalanche. You would think a new truck would be using the new part but the point is it can be fixed. I replaced mine a couple years ago and it is still fine.

hannity
07-10-13, 12:39 PM
I see nothing has changed since 2010 with my Platinum Nightmarelade. I am sorry for your issues, I had cosmetic and mechanical problems with mine. Although for the cost of these trucks we should not be experiencing such issues be glad yours are somewhat correctable. I hope for the sake of gm that they at least try to upgrade their quality standards. I was listening to NPR this morning and they were talking about the city of Detroit and how they may file bankruptcy and what this means for the big 3 ( Although they only really talked about gm). Good luck getting your issues corrected.

evois
07-10-13, 09:38 PM
........yea well just spent 118k of the last one so you can see how that goes. :)

2013 range rover S/C?

hcvone
07-11-13, 06:33 AM
2013 range rover S/C?

2014 GL63, 571 hp :)

evois
07-11-13, 12:53 PM
2014 GL63, 571 hp :) how is it compared with the platinum? drive and size wise? not build because I can live with it.

zam2000
07-11-13, 01:58 PM
I have an S550, a GL450, and Escalade ESV.

In term of build quality, the S is about 1000 times better than the GL, and the GL is about 500 times better than the Escalade. I have replaced pretty much all the trims, door handles, dash board within the big Caddy truck. Most due to crack or chrome peel off. The alignment & material & fitment of the Caddy fit right into stuff for rental fleet.

That said, it's still the favorite car within our family: roomy, lot of power, and such a cool look. Haven't encountered any problem with the drive trans nor electronic.

As for the Benz, no problem with trims whatsoever, but couple problems problem with all of the computer or air-matic (lucky are all covered under warranty) somehow make us "prefer" the problems with the Caddy.

We see the Caddy as a big truck that can also carry our family comfortably & go anywhere, and that's how we love it.

http://i34.photobucket.com/albums/d104/zam2000/S550.jpg (http://s34.photobucket.com/user/zam2000/media/S550.jpg.html)

hcvone
07-11-13, 02:19 PM
I have an S550, a GL450, and Escalade ESV.

In term of build quality, the S is about 1000 times better than the GL, and the GL is about 500 times better than the Escalade. I have replaced pretty much all the trims, door handles, dash board within the big Caddy truck. Most due to crack or chrome peel off. The alignment & material & fitment of the Caddy fit right into stuff for rental fleet.

That said, it's still the favorite car within our family: roomy, lot of power, and such a cool look. Haven't encountered any problem with the drive trans nor electronic.

As for the Benz, no problem with trims whatsoever, but couple problems problem with all of the computer or air-matic (lucky are all covered under warranty) somehow make us "prefer" the problems with the Caddy.

We see the Caddy as a big truck that can also carry our family comfortably & go anywhere, and that's how we love it.

http://i34.photobucket.com/albums/d104/zam2000/S550.jpg (http://s34.photobucket.com/user/zam2000/media/S550.jpg.html)


----------

[/COLOR]
I have an S550, a GL450, and Escalade ESV.

In term of build quality, the S is about 1000 times better than the GL, and the GL is about 500 times better than the Escalade. I have replaced pretty much all the trims, door handles, dash board within the big Caddy truck. Most due to crack or chrome peel off. The alignment & material & fitment of the Caddy fit right into stuff for rental fleet.

That said, it's still the favorite car within our family: roomy, lot of power, and such a cool look. Haven't encountered any problem with the drive trans nor electronic.

As for the Benz, no problem with trims whatsoever, but couple problems problem with all of the computer or air-matic (lucky are all covered under warranty) somehow make us "prefer" the problems with the Caddy.

We see the Caddy as a big truck that can also carry our family comfortably & go anywhere, and that's how we love it.

http://i34.photobucket.com/albums/d104/zam2000/S550.jpg (http://s34.photobucket.com/user/zam2000/media/S550.jpg.html)

I just traded a 13' GL550 for the GL63, there is a huge difference between these two trucks. I got tired of the standard seats and after 7 Escalade the last 3 have/were platinum models, more comfort in the seats and the dash and door panels look nicer, but as you said FAR from the MB. :)

Singh G
07-11-13, 08:31 PM
thanks everyone for the replies. I have not posted in this thread because I was waiting for my day off to go to my dealer. I called on Monday and made an appointment for yesterday. I met with my sales person and we took a look at my escalade. He proceeded to tell me that this was a common problem and the plastic trim just needed to be pushed back in place "because there is a joint there." He also said that someone must have kicked it out of place. I had to bite my tongue because my daughter's seat is placed there, and all we do is put her in her seat from that side. Next, as promised, we took a look at one of the new trucks on their lot. I guess it was a premium, because it did not have the platinum badge, but had the dual exhaust and clear lights. Low and behold, it had the same bumper problem. There was also wiggle room with the trim on the same side as mine. So, I walked away from my dealership disappointed, but content, in that my escalade is not the only one with these problems.

I enjoy the ride of my escalade very much. I plan to keep this rig until I drive it to the ground, and I hardly ever say that about my vehicles. I have purchased/leased 5 since 2008. My wife is in the market for a new car, and I was pushing her towards an ATS. I have reconsidered cadillac as a brand, and I think she is more more set on the CLA 4matic.

----------


https://lh3.googleusercontent.com/-5pwUslAwr4Q/UdlxZJpeNdI/AAAAAAAADd8/BI-WJo3ys2k/w881-h496-no/20130707_084318.jpg

I have this same thing in my 07, i pull the panel in to get rid of the gap and then a few months later it comes back out.

thats the response I got from my salesperson.

sdgc
07-11-13, 09:05 PM
I have an S550, a GL450, and Escalade ESV.

In term of build quality, the S is about 1000 times better than the GL, and the GL is about 500 times better than the Escalade. I have replaced pretty much all the trims, door handles, dash board within the big Caddy truck. Most due to crack or chrome peel off. The alignment & material & fitment of the Caddy fit right into stuff for rental fleet.

That said, it's still the favorite car within our family: roomy, lot of power, and such a cool look. Haven't encountered any problem with the drive trans nor electronic.

As for the Benz, no problem with trims whatsoever, but couple problems problem with all of the computer or air-matic (lucky are all covered under warranty) somehow make us "prefer" the problems with the Caddy.

We see the Caddy as a big truck that can also carry our family comfortably & go anywhere, and that's how we love it.

http://i34.photobucket.com/albums/d104/zam2000/S550.jpg (http://s34.photobucket.com/user/zam2000/media/S550.jpg.html)

I agree 100percent.. I dont own the other 2 cars, but we bought the caddy for size and power, and beleive it or not preferred the look over many others. Test drove a few tohers out there (not the GL63) and the Caddy won hands down for ride and smoothness/comfort. But it IS ridiculous... the shit box kia we have has a better/fit finish than the cadillac.

hcvone
07-12-13, 06:32 AM
I agree 100percent.. I dont own the other 2 cars, but we bought the caddy for size and power, and beleive it or not preferred the look over many others. Test drove a few tohers out there (not the GL63) and the Caddy won hands down for ride and smoothness/comfort. But it IS ridiculous... the shit box kia we have has a better/fit finish than the cadillac.

I have only have two MB suv's and I got to say they ride 1000000000 times smoother than my Escalade's, the seats are 10000000 times more comfortable than the platinum seats, but I will put my Escalade against anything in 3 ft deep snow that's why I still have one. :)

MoistCabbage
07-12-13, 07:59 AM
thanks everyone for the replies. I have not posted in this thread because I was waiting for my day off to go to my dealer. I called on Monday and made an appointment for yesterday. I met with my sales person and we took a look at my escalade. He proceeded to tell me that this was a common problem and the plastic trim just needed to be pushed back in place "because there is a joint there." He also said that someone must have kicked it out of place. I had to bite my tongue because my daughter's seat is placed there, and all we do is put her in her seat from that side. Next, as promised, we took a look at one of the new trucks on their lot. I guess it was a premium, because it did not have the platinum badge, but had the dual exhaust and clear lights. Low and behold, it had the same bumper problem. There was also wiggle room with the trim on the same side as mine. So, I walked away from my dealership disappointed, but content, in that my escalade is not the only one with these problems.

I enjoy the ride of my escalade very much. I plan to keep this rig until I drive it to the ground, and I hardly ever say that about my vehicles. I have purchased/leased 5 since 2008. My wife is in the market for a new car, and I was pushing her towards an ATS. I have reconsidered cadillac as a brand, and I think she is more more set on the CLA 4matic.

----------



thats the response I got from my salesperson.

So their excuse was that they're all poorly made. .....Nice :nono: .

sdgc
07-12-13, 12:16 PM
I dont want to be a douche, but for cars... I will take anything built out side the US vs domestic built... Sorry guys, the workforce here just doesnt give a hoot. Tha japanese cars I have had in the past blow the US apart... and European.. forget about it.........

hcvone
07-12-13, 03:45 PM
I dont want to be a douche, but for cars... I will take anything built out side the US vs domestic built... Sorry guys, the workforce here just doesnt give a hoot. Tha japanese cars I have had in the past blow the US apart... and European.. forget about it.........

OK, but here is the problem, euro cars are VERY expensive to get the same performance vs USA, yes they are built better for sure, but take my ZR1, to handle and perform like this car you will spend 3 times as much in euro ville, or you could just be stupid and take a 458 and twin turbo it and really waste some money, don't know someone that dumb :crybaby:, but you are correct, THEY JUST DON'T CARE ANYMORE, they keep charging more and giving you less. :(

surburban99
07-12-13, 07:11 PM
I dont want to be a douche, but for cars... I will take anything built out side the US vs domestic built... Sorry guys, the workforce here just doesnt give a hoot. Tha japanese cars I have had in the past blow the US apart... and European.. forget about it.........

Sorry to disagree, but I do. I bought a new 2012 Lexus LS 460 L AWD, sticker was over $80,000. The car had a terrible vibration between 35 to 40 MPH. Took it back to the dealership over four times within two months and they could not fix the vibration. They even replaced all of the tires, and it still did not eliminate the problem. After researching this problem online, it was discovered this was a common problem with the AWD LS460 Lexus. So common a problem the Lexus engineers had no way to fix it.

I dumped the car after four months and four thousand miles. Bought a new 2013 Escalade ESV Platinum and I could not be happier. This is my fifth ESV, and I will never ever buy another Japanese or foreign vehicle.

I am and always will be a Cadillac guy....

evois
07-13-13, 01:33 AM
gotta a chance to keep my 2011 range rover sport(bought new) when I bought another 2013 range rover sport(new) before it becomes a 3.0L V6 S/C for the MY2014 if I trade my 2009 escalade hybrid. But the reliability, topnotch gadgetry and almost invincible LF-A hybrid engine sets it apart from all the luxury SUV's, made me decide to just trade my 2011 RRS for the 2013 RRS and never looked back. I will wait for the 2015 escalade hybrid to trade my current one.

tug130
07-13-13, 07:35 AM
Same issue on my 08. Anyone know how to fix that?

sdgc
07-13-13, 09:08 AM
Sorry to disagree, but I do. I bought a new 2012 Lexus LS 460 L AWD, sticker was over $80,000. The car had a terrible vibration between 35 to 40 MPH. Took it back to the dealership over four times within two months and they could not fix the vibration. They even replaced all of the tires, and it still did not eliminate the problem. After researching this problem online, it was discovered this was a common problem with the AWD LS460 Lexus. So common a problem the Lexus engineers had no way to fix it.

I dumped the car after four months and four thousand miles. Bought a new 2013 Escalade ESV Platinum and I could not be happier. This is my fifth ESV, and I will never ever buy another Japanese or foreign vehicle.

I am and always will be a Cadillac guy....

When it comes to performance and ride yes the US has some contenders.... Hence i said in another thread how this is the best driving vehicle i have ever had. But what I mainly meant was for the fit and finish of the vehicle.

Singh G
07-13-13, 09:45 AM
Same issue on my 08. Anyone know how to fix that?

which issue is that? the bumper or the interior trim? The interior trim just needs to be pushed back in its place each time it gets out of line. I would assume a new bumper in the back may fix the back end.

evois
07-13-13, 10:47 AM
the bumper is a non-issue. I have the same pic of my rear bumper as well. to have a smooth finish of the bumper when you open the back is apply some washers at the back.

BEarle
07-13-13, 09:12 PM
Sorry to disagree, but I do. I bought a new 2012 Lexus LS 460 L AWD, sticker was over $80,000. The car had a terrible vibration between 35 to 40 MPH. Took it back to the dealership over four times within two months and they could not fix the vibration. They even replaced all of the tires, and it still did not eliminate the problem. After researching this problem online, it was discovered this was a common problem with the AWD LS460 Lexus. So common a problem the Lexus engineers had no way to fix it.

I dumped the car after four months and four thousand miles. Bought a new 2013 Escalade ESV Platinum and I could not be happier. This is my fifth ESV, and I will never ever buy another Japanese or foreign vehicle.

I am and always will be a Cadillac guy....

I highly agree, I always bought foreign until I bought the escalade and have had good luck so far. The foreign cars gave me all kids of problems.

MrHolland
07-14-13, 01:21 AM
Every brand has the same problems, they're just hit or miss. So far I've had great luck out of both foreign and domestic. If you don't believe it, just visit other forums. They all have problems. If there was one perfect brand, we'd all be driving it.

Caddyranch
07-19-13, 12:25 AM
Sorry to say, I wish I read this tread before I bought the Truck. I have the same exact issues, actually after I got the truck home I looked at the bumper with the door opened and I thought they forgot to install the trim, when I got back to the dealer I was sadly informed that "functions as intended." and how random, two screw and some push ins, in no particular order or logic. Same with the trim around the rear door.
Things really wrong with my truck;
1. Lift gate does not have a programmable stop, or any stop (full open or full close) - no garage for the baby (cause I know my wife will forget not to open the gate in the garage).
2. Crazy telephone interface - calling "home" using "iphone", my kids laugh every time the hear that. No recognition of any content on you Iphone or any other smart phone.
3. No saved phone numbers can be scrolled while vehicle is over 5 mile per hour. Can not call anyone if driving unless using a voice tag which needs to be programed in.
4. No accent lighting in interior as in other "luxury brand vehicle". You get three dim dome and two obscure door light in red. No accent in door handle or floor boards.
5. At night when the third row is up it blocks any light from the dome to illuminate items in the cargo area. The lights are located closer to the center of the vehicle (annoying when looking for an item at night).
6. No hidden storage or compartments at all in the rear or center of this vehicle , only some simulated cut outs that are not functional. Why ?
7. The side mirror tilt down feature can only be accessed and set through the vehicle menu. That's crazy, some times I need to see the curb and sometime the rear side, try parallel parking and scrolling to engage the tilt down mirror, it is nearly an impossible process., should have a switch for instant mode change.

So far I,ve had the truck three months and these are my complaints on quality, I don't feel I need to mention the obvious of how nice this truck rides, it is what lead me to this vehicle after reading all the reviews, but could all this stuff be overlooked.

SpyShops NY
07-19-13, 03:32 AM
Still the sexiest truck out there, looks the best between all competitors, I do agree since GM doesn't make them since 09 they are worse. I also looked at the ATS and XTS build quality and they are poor.

evois
07-19-13, 05:13 AM
1. at least it has an off button unlike the range rover that doesn't have one.
2. you can actually say "dial" and it will dial a number that you want. the fastest interface there is! the rest is programmable-again compared to a range rover.
3. no saved phone number because it is the original developer of the Bluetooth technology by Delphi. it doesn't store phone numbers but can sync all 5 Bluetooth phones at the same time and answer any phone calls on any of the 5 synched phone. unlike the range rover where it will only sync one phone at any one time.
4. the accent lighting is on the buttons.
5. it actually lights up the whole are unlike the range rover where it is on the side.
6. this is actually true if you compare it to a Honda, kia or Hyundai. but the caddy storage is actually better than my range rover.
7. I only use the passenger outside rear mirror tilt feature. not really an issue.

as for reliability, nothing beats the Cadillac brand. for fuel economy, I get 25mpg highway and 20 city on my escalade hybrid. worth it? yes!
It is actually gets better gas mileage than my Honda pilot and range rover.
Sorry to say, I wish I read this tread before I bought the Truck. I have the same exact issues, actually after I got the truck home I looked at the bumper with the door opened and I thought they forgot to install the trim, when I got back to the dealer I was sadly informed that "functions as intended." and how random, two screw and some push ins, in no particular order or logic. Same with the trim around the rear door.
Things really wrong with my truck;
1. Lift gate does not have a programmable stop, or any stop (full open or full close) - no garage for the baby (cause I know my wife will forget not to open the gate in the garage).
2. Crazy telephone interface - calling "home" using "iphone", my kids laugh every time the hear that. No recognition of any content on you Iphone or any other smart phone.
3. No saved phone numbers can be scrolled while vehicle is over 5 mile per hour. Can not call anyone if driving unless using a voice tag which needs to be programed in.
4. No accent lighting in interior as in other "luxury brand vehicle". You get three dim dome and two obscure door light in red. No accent in door handle or floor boards.
5. At night when the third row is up it blocks any light from the dome to illuminate items in the cargo area. The lights are located closer to the center of the vehicle (annoying when looking for an item at night).
6. No hidden storage or compartments at all in the rear or center of this vehicle , only some simulated cut outs that are not functional. Why ?
7. The side mirror tilt down feature can only be accessed and set through the vehicle menu. That's crazy, some times I need to see the curb and sometime the rear side, try parallel parking and scrolling to engage the tilt down mirror, it is nearly an impossible process., should have a switch for instant mode change.

So far I,ve had the truck three months and these are my complaints on quality, I don't feel I need to mention the obvious of how nice this truck rides, it is what lead me to this vehicle after reading all the reviews, but could all this stuff be overlooked.

hcvone
07-19-13, 05:51 AM
Sorry to say, I wish I read this tread before I bought the Truck. I have the same exact issues, actually after I got the truck home I looked at the bumper with the door opened and I thought they forgot to install the trim, when I got back to the dealer I was sadly informed that "functions as intended." and how random, two screw and some push ins, in no particular order or logic. Same with the trim around the rear door.
Things really wrong with my truck;
1. Lift gate does not have a programmable stop, or any stop (full open or full close) - no garage for the baby (cause I know my wife will forget not to open the gate in the garage).
2. Crazy telephone interface - calling "home" using "iphone", my kids laugh every time the hear that. No recognition of any content on you Iphone or any other smart phone.
3. No saved phone numbers can be scrolled while vehicle is over 5 mile per hour. Can not call anyone if driving unless using a voice tag which needs to be programed in.
4. No accent lighting in interior as in other "luxury brand vehicle". You get three dim dome and two obscure door light in red. No accent in door handle or floor boards.
5. At night when the third row is up it blocks any light from the dome to illuminate items in the cargo area. The lights are located closer to the center of the vehicle (annoying when looking for an item at night).
6. No hidden storage or compartments at all in the rear or center of this vehicle , only some simulated cut outs that are not functional. Why ?
7. The side mirror tilt down feature can only be accessed and set through the vehicle menu. That's crazy, some times I need to see the curb and sometime the rear side, try parallel parking and scrolling to engage the tilt down mirror, it is nearly an impossible process., should have a switch for instant mode change.

So far I,ve had the truck three months and these are my complaints on quality, I don't feel I need to mention the obvious of how nice this truck rides, it is what lead me to this vehicle after reading all the reviews, but could all this stuff be overlooked.

Not trying to start anything but did you ever research the truck you purchased, many things that you are upset about can be seen if you would have looked and drove an Escalade before you purchased it.

adamjeeps
07-19-13, 07:26 AM
Sorry to say, I wish I read this tread before I bought the Truck. I have the same exact issues, actually after I got the truck home I looked at the bumper with the door opened and I thought they forgot to install the trim, when I got back to the dealer I was sadly informed that "functions as intended." and how random, two screw and some push ins, in no particular order or logic. Same with the trim around the rear door.
Things really wrong with my truck;
1. Lift gate does not have a programmable stop, or any stop (full open or full close) - no garage for the baby (cause I know my wife will forget not to open the gate in the garage).
2. Crazy telephone interface - calling "home" using "iphone", my kids laugh every time the hear that. No recognition of any content on you Iphone or any other smart phone.
3. No saved phone numbers can be scrolled while vehicle is over 5 mile per hour. Can not call anyone if driving unless using a voice tag which needs to be programed in.
4. No accent lighting in interior as in other "luxury brand vehicle". You get three dim dome and two obscure door light in red. No accent in door handle or floor boards.
5. At night when the third row is up it blocks any light from the dome to illuminate items in the cargo area. The lights are located closer to the center of the vehicle (annoying when looking for an item at night).
6. No hidden storage or compartments at all in the rear or center of this vehicle , only some simulated cut outs that are not functional. Why ?
7. The side mirror tilt down feature can only be accessed and set through the vehicle menu. That's crazy, some times I need to see the curb and sometime the rear side, try parallel parking and scrolling to engage the tilt down mirror, it is nearly an impossible process., should have a switch for instant mode change.

So far I,ve had the truck three months and these are my complaints on quality, I don't feel I need to mention the obvious of how nice this truck rides, it is what lead me to this vehicle after reading all the reviews, but could all this stuff be overlooked.

The current Escalade began production in January 2006. There have been minor changes since then but for the most part it is the same. The next generation will have more up to date features.

Cadillac Cust Svc
07-19-13, 11:35 AM
Sorry to say, I wish I read this tread before I bought the Truck. I have the same exact issues, actually after I got the truck home I looked at the bumper with the door opened and I thought they forgot to install the trim, when I got back to the dealer I was sadly informed that "functions as intended." and how random, two screw and some push ins, in no particular order or logic. Same with the trim around the rear door.
Things really wrong with my truck;
1. Lift gate does not have a programmable stop, or any stop (full open or full close) - no garage for the baby (cause I know my wife will forget not to open the gate in the garage).
2. Crazy telephone interface - calling "home" using "iphone", my kids laugh every time the hear that. No recognition of any content on you Iphone or any other smart phone.
3. No saved phone numbers can be scrolled while vehicle is over 5 mile per hour. Can not call anyone if driving unless using a voice tag which needs to be programed in.
4. No accent lighting in interior as in other "luxury brand vehicle". You get three dim dome and two obscure door light in red. No accent in door handle or floor boards.
5. At night when the third row is up it blocks any light from the dome to illuminate items in the cargo area. The lights are located closer to the center of the vehicle (annoying when looking for an item at night).
6. No hidden storage or compartments at all in the rear or center of this vehicle , only some simulated cut outs that are not functional. Why ?
7. The side mirror tilt down feature can only be accessed and set through the vehicle menu. That's crazy, some times I need to see the curb and sometime the rear side, try parallel parking and scrolling to engage the tilt down mirror, it is nearly an impossible process., should have a switch for instant mode change.

So far I,ve had the truck three months and these are my complaints on quality, I don't feel I need to mention the obvious of how nice this truck rides, it is what lead me to this vehicle after reading all the reviews, but could all this stuff be overlooked.

Hello Caddyranch,

We appreciate your feedback. I see others have engaged in your post, especially evois helping to answer each question. I apologize if you are unsatisfied with the quality of your Escalade. If there are ever concerns or issues you would like to further discuss, please reach out to us via private message.

Regards,

Laura M.
Cadillac Customer Care

Caddyranch
07-19-13, 12:28 PM
Yes, I read a lot about the truck before I purchased it, most reviews stated the obvious aspects of the vehicle such as short falls in the rear seat and fuel economy, which I accepted. But it the detail you don't notice in a 20 minute test drive of the vehicle. So much to take in during that drive, the feel of the truck, the handling, sometimes the small details were missed. I don't know how I missed the exposed bolts under the lift gate and I didn't think to sync my phone when the salesman showed me USB connection, but he didn't say USB he said you can connect your Iphone in the center console, I assumed that it would download all my contacts. I really looked at a lot of vehicles including the Range Rover Sport, which is priced about 5,000.00 less. Having said all this I would still purchase the truck anyway, it really has very little true competitors. I tow a 5,000.00 boat to the jersey shore every weekend, nothing has that tow capacity and looks so good. I just think that a vehicle that carries that badge should be better, and just because this design was done 8 years ago they are still charging a steep price and improvements should of been made on the design to accommodate the customers and address the short coming.

hcvone
07-19-13, 02:21 PM
Yes, I read a lot about the truck before I purchased it, most reviews stated the obvious aspects of the vehicle such as short falls in the rear seat and fuel economy, which I accepted. But it the detail you don't notice in a 20 minute test drive of the vehicle. So much to take in during that drive, the feel of the truck, the handling, sometimes the small details were missed. I don't know how I missed the exposed bolts under the lift gate and I didn't think to sync my phone when the salesman showed me USB connection, but he didn't say USB he said you can connect your Iphone in the center console, I assumed that it would download all my contacts. I really looked at a lot of vehicles including the Range Rover Sport, which is priced about 5,000.00 less. Having said all this I would still purchase the truck anyway, it really has very little true competitors. I tow a 5,000.00 boat to the jersey shore every weekend, nothing has that tow capacity and looks so good. I just think that a vehicle that carries that badge should be better, and just because this design was done 8 years ago they are still charging a steep price and improvements should of been made on the design to accommodate the customers and address the short coming.


Unfortunately the years have caught up with the Escalade since coming out in Feb 2006, but as trucks go there is nothing that eats up deep snow like these trucks, I have a range rover HSE and GL63 benz, and they can't go where my Escalade's can, and my last platinum was 40k cheaper then my GL63, now my GL63 is much nicer, much faster, handles much better, but it's not 40k nicer. You would not be happy towing your boat with a rr, even though NJ is flat. :)