: Cadillac Transmissions Suck



tinman
06-27-13, 02:51 PM
And so does Claude Nolan Cadillac in Jacksonville, Florida. They do not know how to fix a transmission - not once, not twice. Strike three, you're out. :banghead:

And to GM Customer No-Service, for crying out loud, what does it take to get a NEW transmission? You can't repair this one once OR twice. Why do I have to put up with this gross incompetence?

And I should call the tow truck? And I should get my own ride to the dealer? And I am the one who should be totally inconvenienced because of your poor repair work? Impressive responses from the Service Manager at Claude Nolan Cadillac in Jacksonville.

MoFex
06-27-13, 03:01 PM
tinman,
did the transmission failed 3rd time? Really? If this is the case you really deserve a new one. And of course a better Cadillac dealer, that's for sure.....

tinman
06-27-13, 03:15 PM
Unbelievable.

My daughter was with her 2 year old and was driving her mom-in-law to the airport an hour ago. She called me as she was worried. She told me the engine was at 6000 rpm and it "sounded like it needed to shift". Well, yeah. She made it to my office thankfully. It has no reverse.

RAB
06-27-13, 04:37 PM
Absolutely unbelievable and completely unacceptable. Shame on the dealership as well as GM/Cadillac customer service.
Tinman, do these 3 strikes now allow for the lemon law to intervene in your situation? IMO at this stage the dealership and/or GM needs to buy your car back.

tinman
06-27-13, 04:56 PM
Florida lemon law has expired for my car.

Tbbt
06-27-13, 05:02 PM
tinman,

I'm really sorry to hear this! No one, especially a dedicated CTS spokesperson should be put through this!

Laura, where are you? This transmission needed to be replaced with a new one! Not a poorly rebuilt one by a tech who doesn't know what they are doing!!!!!!!!!!!!!!

Will your CTS make it through the front windows? LOL

Seriously, I would be looking for a new dealer for future service. What a bunch of Bozo's!

Marv

The_Judge
06-27-13, 05:46 PM
Incredible! I think they should give you a whole new car.

BreakingThrough
06-27-13, 07:16 PM
Incredible! I think they should give you a whole new car.

Seriously, at this point it's beyond belief! Back in high school I blew out the tranny on my mom's '94 Deville, and the Caddy dealership flew in a brand new tranny from Detroit and replaced it, no questions asked, under our extended CPO warranty. Gave us a brand-new '00 Deville as a loaner for two weeks. THAT'S Cadillac Style.

gohawks63
06-27-13, 07:23 PM
Unbelievable.

My daughter was with her 2 year old and was driving her mom-in-law to the airport an hour ago. She called me as she was worried. She told me the engine was at 6000 rpm and it "sounded like it needed to shift". Well, yeah. She made it to my office thankfully. It has no reverse.

Unbelievable and unacceptable!

Cadillac Cust Svc
06-27-13, 08:30 PM
tinman,

I located the Service Request that was sent to your District Specialist and can understand why you're upset. Do I understand correctly that the third repair attempt resulted in a failed transmission?

Sarah (Assisting Laura)
Cadillac Customer Care

Leaf 68
06-27-13, 08:58 PM
tinman,

I located the Service Request that was sent to your District Specialist and can understand why you're upset. Do I understand correctly that the third repair attempt resulted in a failed transmission?

Sarah (Assisting Laura)
Cadillac Customer Care

Cadillac needs to get their act together here..before they start losing repeat customers on this site!

tinman
06-27-13, 09:08 PM
tinman,

I located the Service Request that was sent to your District Specialist and can understand why you're upset. Do I understand correctly that the third repair attempt resulted in a failed transmission?

Sarah (Assisting Laura)
Cadillac Customer Care

Yes, Sarah, this is the third time this transmission has died. And, let me add, this is the third time this transmission has died within two months! I will understate with this comment: I am extremely disappointed.

MoFex
06-27-13, 09:12 PM
Cadillac needs to get their act together here..before they start losing repeat customers on this site!

I second that. I'm the first time Cadillac/GM customer and based on my experience and others on this site I think I will look somewhere else.

Where is this famous Cadillac service? I guess it is just a myth....designed by GM corporate PR to look good on Internet....

tinman
06-27-13, 09:16 PM
Marv, your comment was dead on. My trans had no reverse, but it would go forward. It would go 50 @ 6000 rpm, but it would go forward. Talking with the guys at work the front windows of my dealership, Claude Nolan Cadillac, those same front windows DID come into the conversation.

MoFex
06-27-13, 09:17 PM
Yes, Sarah, this is the third time this transmission has died. And, let me add, this is the third time this transmission has died within two months! I will understate with this comment: I am extremely disappointed.

Tinman
I really feel for you. What a crapy Cadillac customer service. And the dealer needs to be named and "advertised" on
Internet. They really deserve it! Everybody needs to avoid their service department!

Cadillac Cust Svc
06-27-13, 09:56 PM
Thank you for clarifying for me, tinman. I appreciate it as I have not been involved in this process and am just coming into it now.

I am going to be notifying my department head of this situation so that we can get you to the proper channel for assistance. Again, our deepest apologies that this has been such an ordeal.

Regards,
Sarah
Cadillac Customer Care

jeffc83
06-28-13, 07:55 AM
I can't believe this. I certainly wasn't expecting your transmission to fail yet again. That dealer should be banned from repairing cars. You do deserve better and am hoping they do the right thing and take the damn car back for analysis or whatever they want to do with it. (except for reselling it of course) This may help make my decision for my next car too...if they can't back their product, why take the chance of buying another one as it could be a lemon.

A sincere good luck to you sir!

blankster
06-28-13, 09:06 AM
Cadillac needs to clean up stuff like this if they expect to sell the next generation of CTS at the prices they are asking for.

C "T" ess
06-28-13, 11:43 AM
I think it's the dealer's fault for not properly repairing the trans the first time. While I wouldn't expect a trans failure, it does happen but a dealer should have fixed it right the first time. I'm pretty sure there are no longer any field reps to intervene in these problems. I had a neighbor who was the factory rep for the Corvette platform for Florida. There is no longer such a position and he has since transferred back to Michigan.
I'm curious; has anyone, anyone at all ever receive any help from Cadillac Customer service other than lip service. I called the Cadillac number and they answered Chevrolet Customer service, so you are obviously calling a Call Service in who knows where. Tinman didn't you say this was elevated to someone who was going to assist you furthere and now all of a sudden they want to elevate this to someone who can hlp you.
As several others have said, I would try another dealer. Jax has to have more than one. Like I said at this point it's a lack of service knowledge than the trans. Come on down here we have two great dealers with in 15 minutes of each other.

TrimThis
06-28-13, 12:25 PM
tinman...I know from a previous post that you and I have been using the "paddles" more often. Cadillac put them there for a reason, but I wonder if the V6 trannie isn't strong enough for manual shifting. I've been here for 2.5yrs and haven't seen a post yet bout trans problems as bad as yours. Matter of fact, this is the first one that I can remember on the non V board for the '08-'13 cars. Sounds like 2 of the 3 repairs are dealer issues to me. Good luck tinman...you'll get it right.

tinman
06-28-13, 01:12 PM
I was just told that they are going to give me a "new" transmission. It is obvious that they cannot properly repair a trans, and by now they should be pretty good at pulling it out and putting it back in, so there is hope there.

C"T"ess, Laura "escalated my problem up a level to a "Lauren". The rest is lip service. I have not received any further help from the Customer Service on this Forum. As nice as they are, nothing was accomplished. Nothing.

I even had problems with the Cadillac Concierge as well. That, truly, was a major joke. No Mobile Service Technicians to check me out and help me? In Jacksonville? I know we are in the top 50 in population, so we aren't some backwater 'burg, but on one can help me? Cadillac is a shield and a logo, and I hope it is not the standard of the world. If it is then this world is in trouble.

We have a new player in town for service, a large dealer who I will try next time. Claude Nolan Cadillac is not the answer. Fields Cadillac will be out of my way, but I will try them next time. I took it back to Claude Nolan Cadillac because I love getting abused and mistreated. :thepan: But since they were the ones who screwed me the first time AND the second time, well, you don't change (penis's) in the middle of a (fornication).

C "T" ess
06-28-13, 03:19 PM
It is my opinion and only mine; I wouldn't go back to the same dealer. If they screwed it up three times what makes you so sure they won't mess up a new one. To be certain it just your car with these problems, i let another dealer take a crack at it.

tinman
06-28-13, 03:24 PM
I had the damn car towed into my loser Cadillac dealer, Claude Nolan Cadillac.

The_Judge
06-28-13, 03:47 PM
Is it possible that the problem isn't the transmission itself but some other component that's putting undue strain on the transmission?

tinman
06-28-13, 03:57 PM
The only thing I can think of is my right foot, my right hand and what's in between.

----------

Seriously, what could it be? Guys and gals track their cars with no issues. I don't rag my car or "drive it like I stole it". I do row thru the gears, but that's in traffic so I don't go nuts. Engine limiter cuts out at max rpm. Why me, Lord? :worship:

blunted
06-30-13, 12:10 AM
cadillac needs to clean up stuff like this if they expect to sell the next generation of cts at the prices they are asking for.
x1000000000000

tinman
07-02-13, 03:06 PM
Update:

Received a call from my stealership. Three working days later my car is ready with a new transmission. Each time the morons had my car in before for the two transmission rebuilds they had it for over two weeks. Now, was it really more economical to rebuild the transmission each of those two times?

I am not angry anymore. It is more of a feeling of, sigh, whatever. Disappointment in Cadillac, the marque and its Customer Service is what I guess it is.

Citabria
07-02-13, 03:13 PM
I hate to say it but it sounds like the dealer was screwing GM out if billable labor hours. The dealers are suckling off the old corporate tit to put it bluntly, and screwing them at the same time! Oh, and screwing their customers too!

RAB
07-02-13, 04:56 PM
:yeah:
This entire screw up /storyline here is a sad reflection on the dealership, Cadillac customer service and "the new" General Motors.
GM is pricing the upcoming 2014 CTS to mimic the prices of the big boys (BMW, M-B, Audi, etc.), but the joke of it is GM/Cadillac is not even in the same league. Cadillac still has a long way to go when it comes to providing proper customer service.

CTSCHICK
07-02-13, 05:49 PM
:yeah:
This entire screw up /storyline here is a sad reflection on the dealership, Cadillac customer service and "the new" General Motors.
GM is pricing the upcoming 2014 CTS to mimic the prices of the big boys (BMW, M-B, Audi, etc.), but the joke of it is GM/Cadillac is not even in the same league. Cadillac still has a long way to go when it comes to providing proper customer service.

With my past bad dealings with GM dealers, after my car was off B2B I tried to keep my self up to date on what was going on with GM
I remember reading about GM bragging in the media about hiring a Consulting Firm to look into customer service and dealership experiences.
I remember them bragging about doing 1000's of mystery shopping and ect..
Even though I honestly thought it was sad that Gm had to hire a firm to look into something they should have obviously already known.
It lead me to believe and hope that things would be different now but they are the exact same

jeffc83
07-02-13, 06:42 PM
:yeah:
This entire screw up /storyline here is a sad reflection on the dealership, Cadillac customer service and "the new" General Motors.
GM is pricing the upcoming 2014 CTS to mimic the prices of the big boys (BMW, M-B, Audi, etc.), but the joke of it is GM/Cadillac is not even in the same league. Cadillac still has a long way to go when it comes to providing proper customer service.

I guess you CAN'T teach an old dog new tricks when it comes to customer service.

I'm glad you got your car back tinman.

tinman
07-03-13, 09:24 AM
I pick it up today. I am quite annoyed as I said before. I don't think I will invest in mods to this car, or even new wheels. When the opportunity arises I'm gone, but that could be a while. Extremely disappointed.

I have received a couple of calls from Cadillac service followup. When I returned the calls after they left an initial message I never received a return call from them That tells me a lot about Cadillac.

C "T" ess
07-03-13, 10:11 AM
I sure hope they get it right this time. I know it will take awhile to place your trust in the car again, but let's hope it's sooner than later.

tinman
07-03-13, 10:26 AM
Thanks, C"T"ess. One would be led to believe that with the installation of a new transmission and not a nasty old rebuild that failed twice then they should get it right.

Cadillac Cust Svc
07-03-13, 10:29 AM
Update:

Received a call from my stealership. Three working days later my car is ready with a new transmission. Each time the morons had my car in before for the two transmission rebuilds they had it for over two weeks. Now, was it really more economical to rebuild the transmission each of those two times?

I am not angry anymore. It is more of a feeling of, sigh, whatever. Disappointment in Cadillac, the marque and its Customer Service is what I guess it is.

Hello tinman,

I apologize for the transmission issues with your vehicle you had to deal with. I am sorry if customer service is not meeting your expectations both at the dealership and with Cadillac. If there is ever anything you would like to further discuss, don't hesitate to reach out to us.

Regards,

Laura M.
Cadillac Customer Care

tinman
07-03-13, 11:21 AM
Hello tinman,

I apologize for the transmission issues with your vehicle you had to deal with. I am sorry if customer service is not meeting your expectations both at the dealership and with Cadillac. If there is ever anything you would like to further discuss, don't hesitate to reach out to us.

Regards,

Laura M.
Cadillac Customer Care

Two weeks ago on Thursday, June 20, I received a call from Customer Service for a follow up call on Cadillac Concierge Service. I was in the middle of a meeting, so I asked him to call back the following Monday, June 24. He agreed to call around 10:30 AM. Never heard back.

Monday at 5:48, Martin Gayton (sp) called from the GM Executive Offices, telephone number 855-880-1400 ext. 31095 called. I returned the call Tuesday morning around 9 AM. He was not available so I left a message pertaining to case 71-1198397689. He never called back.

Why even try, Laura? You don't get any brownie points by not following through. Just the opposite, it show a lack of respect and concern.

Cadillac Cust Svc
07-03-13, 11:58 AM
Two weeks ago on Thursday, June 20, I received a call from Customer Service for a follow up call on Cadillac Concierge Service. I was in the middle of a meeting, so I asked him to call back the following Monday, June 24. He agreed to call around 10:30 AM. Never heard back.

Monday at 5:48, Martin Gayton (sp) called from the GM Executive Offices, telephone number 855-880-1400 ext. 31095 called. I returned the call Tuesday morning around 9 AM. He was not available so I left a message pertaining to case 71-1198397689. He never called back.

Why even try, Laura? You don't get any brownie points by not following through. Just the opposite, it show a lack of respect and concern.

Hi tinman,

I am sorry you have not made contact with your specialist on your case recently. I see they reached out to you on 07/01/13 and left a message. I was also able to find out they are scheduled to contact you later this evening, so please address any concerns when you make contact with your specialist. Keep me updated on this process and let me know that you have made contact.

Regards,

Laura M.
Cadillac Customer Care

tinman
07-03-13, 12:00 PM
Later this evening? About 60 hours later from my phone call. This is what I call poor customer service, Laura. I would never return a phone call that late to any of my customers, even ones that I don't like.

They have my work phone first and this is the 4th of July holiday.

Cadillac Cust Svc
07-03-13, 01:06 PM
Later this evening? About 60 hours later from my phone call. This is what I call poor customer service, Laura. I would never return a phone call that late to any of my customers, even ones that I don't like.

They have my work phone first and this is the 4th of July holiday.

Hello tinman,

I understand your frustration with the situation and apologize you were not able to be in contact with anyone yet. When I said later this evening, I was meaning mid-afternoon, towards the end of the afternoon.

Laura M.
Cadillac Customer Care

RAB
07-03-13, 04:57 PM
Definitions anyone? Here's one:

eve·ning
/ˈēvniNG/

Noun
The period of time at the end of the day, usually from about 6 p.m. to bedtime.

Adverb
In the evening; every evening.

Synonyms
night - eve - eventide - even - vesper - nightfall


Here's another one:

lip service
n.
Verbal expression of agreement or allegiance, unsupported by real conviction or action; hypocritical respect: "Lip service continues to be paid to resolving regional conflicts, but there is no sense of urgency" (Henry A. Kissinger).

n
insincere support or respect expressed but not put into practice

n.
insincere profession of friendship, admiration, support, etc.; service by words only.

n.
an expression of agreement that is not supported by real conviction.

tinman
07-03-13, 05:29 PM
Hmmmm. How about that last definition? Spot on, but I know Cadillac won't be asking me.

Thanks for schooling us RAB. Your definitions are right on and they are appreciated. Too bad Cadillac doesn't read Webster! Thanks for pointing those out.

Doublems
07-06-13, 07:50 AM
I own a 2013 CTS 4 3.0. When I back up and then shift into drive the car gives a little shimmy. No noticeable noise but it is disturbing. The car only has 22,000 kms on it so I heading to my dealer to have it investigated.
Has anyone else experienced this anomaly?

tinman
07-06-13, 07:57 AM
Try your dealer. Hopefully they have good employees and the dealership gives a damn. GM doesn't seem to truly care. They will give the impression they care , but in the end it's about the bottom line and not their customers. For a second opinion ask CTSCHICK.

Doublems
07-06-13, 09:06 AM
Thanks for your input tinman. My local GM dealer where I bought it is not a Cadillac dealer but in the past with my other GM vehicles they have been great. Hopefully the Caddy dealer I go to will actually care and do the right thing.
I am a retired GM worker and I know how their system works. I have extended warranty and I will push it to the limit.

Mark

tinman
07-06-13, 09:16 AM
Mark

I'm not sure what other GM models may have the same drive train/engine/ transmission/ awd setup as our Cadillac's do. If you go to a non Cadillac dealer I would make sure your dealer is familiar with it. Good luck. Let us know.

Paul

99flhr
07-06-13, 07:08 PM
Mark

I'm not sure what other GM models may have the same drive train/engine/ transmission/ awd setup as our Cadillac's do. If you go to a non Cadillac dealer I would make sure your dealer is familiar with it. Good luck. Let us know.

Paul


BMW uses this same GM French built tranny, call them perhaps they`ll fix it.

RAB
07-06-13, 08:11 PM
Hmmmm. How about that last definition? Spot on, but I know Cadillac won't be asking me.

Thanks for schooling us RAB.

Tinman, just tried to send you a PM, but unable to because your message bank is full. Can you clear some space.

tinman
07-06-13, 08:25 PM
All clear.

Doublems
07-07-13, 06:36 AM
All Clear

CTSCHICK
07-07-13, 11:10 AM
Try your dealer. Hopefully they have good employees and the dealership gives a damn. GM doesn't seem to truly care. They will give the impression they care , but in the end it's about the bottom line and not their customers. For a second opinion ask CTSCHICK.

Hahaha

BlueAngel#07
07-07-13, 11:34 AM
Truthfully it really is beginning to sound and look like the messages from customer service are generated by a machine, or a banana trained chimp, my apologies if I'm wrong, I have had good luck ( knock on wood) with GM service however, and know that there is more than likely corporate and legal limits to what GM is allowing them to say and do, .... Do remember what happened to the last customer service rep.

Maybe she got to envolved?????

Also you have to remember that the dealerships are in all reality franchises of GM. They spend a lot of money with GM , however NOTHING gets paid WITHOUT THE CUSTOMER. GM seriously needs to set some ground rules for there outlets. Featuring dealers who CAN afford to extend proper courtesy and service.

Doublems
07-07-13, 11:35 AM
Hahaha? My experiences with GM dealers in Ontario has always been positive. Having no experience with dealers in the U.S. you may be right to chuckle, snicker or even lol.

CTSCHICK
07-07-13, 12:52 PM
Truthfully it really is beginning to sound and look like the messages from customer service are generated by a machine, or a banana trained chimp, my apologies if I'm wrong, I have had good luck ( knock on wood) with GM service however, and know that there is more than likely corporate and legal limits to what GM is allowing them to say and do, .... Do remember what happened to the last customer service rep.

Maybe she got to envolved?????

Also you have to remember that the dealerships are in all reality franchises of GM. They spend a lot of money with GM , however NOTHING gets paid WITHOUT THE CUSTOMER. GM seriously needs to set some ground rules for there outlets. Featuring dealers who CAN afford to extend proper courtesy and service.

Laura from Customer Service here is an actual person she called me last Wed within minutes of starting her work day to help resolve my problem along with calling the dealership I was having a problem with.
While also forwarding my case to a regional rep and ect.
The rep contacted me Friday when Laura said she would even though it was a 4 day holiday weekend for most or some people and I wasn't honestly expecting it until Monday.

BlueAngel#07
07-07-13, 03:16 PM
Laura from Customer Service here is an actual person she called me last Wed within minutes of starting her work day to help resolve my problem along with calling the dealership I was having a problem with.
While also forwarding my case to a regional rep and ect.
The rep contacted me Friday when Laura said she would even though it was a 4 day holiday weekend for most or some people and I wasn't honestly expecting it until Monday.

That's actually cool....not trying to offend.

CTSCHICK
07-07-13, 06:30 PM
That's actually cool....not trying to offend.

No offence taken I just thought I would mention it.

Now whether the dealership actually does what they say they are going to do is a different story :thepan:

Cadillac Cust Svc
07-08-13, 08:36 AM
Laura from Customer Service here is an actual person she called me last Wed within minutes of starting her work day to help resolve my problem along with calling the dealership I was having a problem with.
While also forwarding my case to a regional rep and ect.
The rep contacted me Friday when Laura said she would even though it was a 4 day holiday weekend for most or some people and I wasn't honestly expecting it until Monday.

Hi CTSCHICK,

I am glad to hear the rep contacted you on Friday. I always try to help where I can. You know how to reach us in the near future if any other questions or concerns arise.

Sincerely,

Laura M.
Cadillac Customer Care

tinman
07-08-13, 01:45 PM
I have picked up my car late last week before our holiday. They put in a remanufactured transmission. So far I have made it through the weekend...but I never drove my car after I got it home and I still have not driven it today.

OMG
07-08-13, 07:04 PM
I have picked up my car late last week before our holiday. They put in a remanufactured transmission. So far I have made it through the weekend...but I never drove my car after I got it home and I still have not driven it today.

Wow, although I think you should get a whole new one a rebuilt one from a plant is leagues better then one rebuilt by th monkey at your dealership who've probably rebuilt 3 the whole year (yours).

tinman
07-08-13, 07:27 PM
My rationale on the reman tran is that those who rebuild transmissions do it every day all day. Like you said, OMG, it wasn't rebuilt by a monkey who did it for 2 or 3 times in his lifetime

Tbbt
07-08-13, 08:47 PM
My rationale on the reman tran is that those who rebuild transmissions do it every day all day. Like you said, OMG, it wasn't rebuilt by a monkey who did it for 2 or 3 times in his lifetime

Factory reman Transmissions are as good as new ones. They replace all wear parts and bearings, etc. They also have the equipment to fully test is before it's shipped to a dealer. As stated above, dealer techs are not rebuilding trans on a daily basis and do not have the equipment to fully test it prior to re-installing it in your car!

Marv

OMG
07-09-13, 01:36 AM
My rationale on the reman tran is that those who rebuild transmissions do it every day all day. Like you said, OMG, it wasn't rebuilt by a monkey who did it for 2 or 3 times in his lifetime Now let's just hope he bolted it back together correctly along with the trans lines and all that. :willy:

KeYz
07-09-13, 04:18 AM
wow, hope everything works out for you man. customer service is so bad these days and seems to go downhill at every turn. i had a good trust worthy mechanic but sadly he passed away years ago. i'm still looking to find one who won't screw me sideways.

MoFex
07-09-13, 09:49 AM
Factory reman Transmissions are as good as new ones. They replace all wear parts and bearings, etc. They also have the equipment to fully test is before it's shipped to a dealer. As stated above, dealer techs are not rebuilding trans on a daily basis and do not have the equipment to fully test it prior to re-installing it in your car!

Marv

If they do not have the expertise and test equipment why do they do it?

Tbbt
07-09-13, 12:03 PM
If they do not have the expertise and test equipment why do they do it?

Auto manufacturers have to approve warranty repairs over XXX dollars (I don't know the amount for Cadillac). Because it costs less to repair a transmission than furnish a factory re-manufactured one, guess what happens? If the dealer doesn't get approval for a repair and does the work, the dealer eats the cost of the repairs.

In the old days, manufacturers had field reps that would visit dealerships to approve these high dollar repairs. Today they've mostly been eliminated due to the costs. I used to be one many years ago.

Marv

Pelican Pete
07-09-13, 12:11 PM
And so does Claude Nolan Cadillac in Jacksonville, Florida. They do not know how to fix a transmission - not once, not twice. Strike three, you're out. :banghead:

And to GM Customer No-Service, for crying out loud, what does it take to get a NEW transmission? You can't repair this one once OR twice. Why do I have to put up with this gross incompetence?

And I should call the tow truck? And I should get my own ride to the dealer? And I am the one who should be totally inconvenienced because of your poor repair work? Impressive responses from the Service Manager at Claude Nolan Cadillac in Jacksonville.


Hi tinman,

I've got a 2011 CTS and live on Amelia Island. This may not help you because of your location, but I took my CTS to Ron Anderson Buick on A1A between Yulee and Fernandina for warranty work on the climate control system. They did a good job...fixed the problem and kept me informed.

tinman
07-09-13, 12:17 PM
Hi tinman,

I've got a 2011 CTS and live on Amelia Island. This may not help you because of your location, but I took my CTS to Ron Anderson Buick on A1A between Yulee and Fernandina for warranty work on the climate control system. They did a good job...fixed the problem and kept me informed.

I appreciate your input, PelicanPete. I am going to try the new Fields Cadillac off I-95 and SR 16 by the Outlet Mall in St. Augustine. I live in the Beaches area and that would be the most convenient dealer after Claude NOlan Cadillac. I will keep Ron Anderson in mind, however. Thank you.

----------


Auto manufacturers have to approve warranty repairs over XXX dollars (I don't know the amount for Cadillac). Because it costs less to repair a transmission than furnish a factory re-manufactured one, guess what happens? If the dealer doesn't get approval for a repair and does the work, the dealer eats the cost of the repairs.

Marv

Exactly what I was told, Marv. Exactly.

MoFex
07-09-13, 12:39 PM
Auto manufacturers have to approve warranty repairs over XXX dollars (I don't know the amount for Cadillac). Because it costs less to repair a transmission than furnish a factory re-manufactured one, guess what happens? If the dealer doesn't get approval for a repair and does the work, the dealer eats the cost of the repairs.

In the old days, manufacturers had field reps that would visit dealerships to approve these high dollar repairs. Today they've mostly been eliminated due to the costs. I used to be one many years ago.

Marv

I understand what you are saying, still what I do not get is why they attempt repairs if they do not have the skills nor test equipment required?

Tbbt
07-09-13, 12:44 PM
I understand what you are saying, still what I do not get is why they attempt repairs if they do not have the skills nor test equipment required?

Obviously, they thought the tech could do the job. Unfortunately for tinman, they were wrong (twice)!

tinman
07-09-13, 12:46 PM
For an uneducated guess, since Cadillac will not allow a "newly remanufactured" transmission to be installed on the first or second try because the cost of the transmission (or insert your part/repair name here), then the dealer has no choice but to throw labor at it. Maybe if you throw enough dog poop on the wall it will stick. Translated, maybe if you throw enough time at it, according to the manual, you might get it repaired correctly.correctly.correctly.

Put your best mechanic on it who has some cognitive skills and hope the poor bastard who owns the car doesn't have it towed back in. Meanwhile, if you beat the hours in the manual so you actually make a profit on it, whether or not you know wtf you are doing, then hooray! The dealer makes money.

One man's opinion.

NYDockingPilot
07-09-13, 09:13 PM
This is why I lease.
The only marquee I'd consider actually buying, would probably be Lexus. I absolutely love my CTS and think it is the nicest car on the road by a long shot, but I'd still only lease it. Relieves a lot of worry and stress for me.

tinman
07-11-13, 08:56 AM
I received a follow up call from someone at "GM Executive Headquarters" (who I think is a third party service). Regardless, they asked me, "How was my dealer"? Since I had my car in there numerous times, what "extras" did they throw at me?

My answer was, "They went out of their way to do nothing".

He went, "Oh".

I added, "Remember we are here in Florida. Their customer lounge doesn't even offer a bottle of water. You have to find a small styrofoam cup and get a drink of tap water". I then hear him typing.

He offered this: GM will pay one car payment for me or they will offer some type of "Component Coverage Letter".

I own my car outright, so I took the Letter. I will see what that actually amounts to, if anything, but at least they tried to make amends. When I receive this Letter I will follow up.

OMG
07-12-13, 11:47 AM
Well I hope that is the end of your troubles if you decide to keep her!

tinman
07-12-13, 03:34 PM
Thank you, OMG. Me too. I do love my car, but if the right thing came along then I would sell her. Still thinking of my Dads Lexus 460 as a Daily Driver and getting a new Porsche Cayman S. All it takes is money, a capitalist tool that I don't have enough of. As we all know, we never have enough tools!

NYDockingPilot
07-13-13, 06:28 AM
Yea some Cadillac dealers like McGuires in Newton NJ is something you would expect to be selling used Yugos. A dump.
But Royal Cadillac not too far and where I bought is what a Cadillac dealership should be like.

tinman
07-15-13, 01:14 PM
This should be my final followup for this thread.

I received a letter from Cadillac today. It is a "Component Coverage Letter" where Cadillac has stepped up to the plate (it is All-Star time, isn't it?). They will cover my Transmission and associated items pertaining to the transmission itself up to 111,000 miles or 4 years. It is transferable to any other owner of this vehicle.

They have done the right thing (finally). I do appreciate that.

gohawks63
07-15-13, 01:23 PM
This should be my final followup for this thread.

I received a letter from Cadillac today. It is a "Component Coverage Letter" where Cadillac has stepped up to the plate (it is All-Star time, isn't it?). They will cover my Transmission and associated items pertaining to the transmission itself up to 111,000 miles or 4 years. It is transferable to any other owner of this vehicle.

They have done the right thing (finally). I do appreciate that.

That is good news.

RippyPartsDept
07-15-13, 01:55 PM
just fyi (and i hate to sound like i'm being a debbie downer here but...)

GM engines and transmissions and transfer cases have a 36 month, 100,000 mile warranty on them when installed by a dealer (parts and labor... parts only when not installed by a dealer)

just an fyi

...

i know that this applies to out-of-warranty purchases but it should also apply to in-warranty purchases also

tinman
07-15-13, 02:57 PM
Thanks, Debbie.

Then why wasn't GM magnanimous and give me the 100k? Ahh, the beauty of GM. wtf :cookoo:

RippyPartsDept
07-15-13, 03:34 PM
i think warranty repairs are only covered until the warranty is up but under certain circumstances (say you had a part installed a few months ago and now it's failed and your b2b just expired) there's a case to cover the part

in this case it seems like they are giving you the customer pay warranty for a part that GM paid for and normally would only be covered under the b2b

tinman
07-15-13, 03:41 PM
Whatever, at this point.

I have a Latin saying that is hanging in my office. It reads, "Illegitemar Non Carborundum".

Translated, the idiom means, "Don't let the bastards grind you down".

At this point, they have. I just want my car back, which I have, as I enjoy driving it.

Still, whatever the warranty, I do appreciate having a little extra time on it. I'm not going to stress out any more than I have already. Life's too short.

RippyPartsDept
07-15-13, 03:46 PM
good attitude to have
:thumbsup:
enjoy

C "T" ess
07-17-13, 12:40 PM
I bet it's more money for the dealer to rebuild rather than replace. At least until you screw it up and have to do it a second time on the house.

tinman
07-17-13, 12:58 PM
I completely agree. Based on the time that they had my car in the shop for the "rebuild" which was about 10 days each time vs. the installation of a "new" transmission which was 4 days you are absolutely correcto mundo, C"T"ess.

CTSCHICK
07-17-13, 01:50 PM
They probably spent less time actually working on your car than waiting for the parts and ect during those 10 days.
The thing is there is 2 separate guides for the work 1 for warranty and good will repairs and the other for out of warranty.
With the warranty repairs paying for less time and $

gohawks63
07-18-13, 12:52 AM
I bet it's more money for the dealer to rebuild rather than replace. At least until you screw it up and have to do it a second time on the house.

No doubt.

Tell you a story.

Several years ago my wife got into a small fender bender that crunched the right front fender. I took it to my insurance company's (who also happened to be my employer) preferred shop. When I talked to the body shop guy I asked if they were going to replace the fender since it was pretty banged up. The guy said, "no, we're going to try and repair it". I wasn't feeling real good about that since I had doubts that fender would ever look right. So I go back to work and talk to a co-worker who used to be an adjuster.

She tells me to call the adjuster who was handling my claim and get approval to get the fender replaced. She went on to say that it is a common scam by body shops. They'll bang on the fender for several hours charging the insurance company and then they'll call the adjuster and say the fender can't be saved and ultimately getting approval to replace it. Now they're getting paid for both, trying to repair the fender and then ultimately replacing it.

So if they would have replaced the fender they wouldn't have been able to charge to bang on the fender. So I go to the body shop and tell the manger that I got approval to replace the fender.

It was pretty obvious my co-worker was right because that manager was PI$$ED.

The_Judge
07-18-13, 11:24 AM
Maybe things are done differently here in California. The few times I've had minor damage to one of my cars -- a scraped side panel after an encounter with a parking lot pillar and a trunk that was gouged when the garage door came down on it -- the adjustor was very specific about what work was authorized and the amount the insurance company would pay to do it before I took the car to one of the shops that was under contract with the insurance company to do the work prescribed for the estimated amount. The shops were all top-notch and did excellent work. In both cases, the damaged body parts were replaced, and the paint was a perfect match to the rest of the car. It was my understanding that if the shop believed additional work was necessary, it was up to them to get the adjustor to agree to any changes in the work order. As a result, there was no f***ing around and the repairs were completed quickly and competently.

gohawks63
07-18-13, 12:31 PM
Maybe things are done differently here in California. The few times I've had minor damage to one of my cars -- a scraped side panel after an encounter with a parking lot pillar and a trunk that was gouged when the garage door came down on it -- the adjustor was very specific about what work was authorized and the amount the insurance company would pay to do it before I took the car to one of the shops that was under contract with the insurance company to do the work prescribed for the estimated amount. The shops were all top-notch and did excellent work. In both cases, the damaged body parts were replaced, and the paint was a perfect match to the rest of the car. It was my understanding that if the shop believed additional work was necessary, it was up to them to get the adjustor to agree to any changes in the work order. As a result, there was no f***ing around and the repairs were completed quickly and competently.

That's true when an adjuster has looked at the car first, but the whole purpose of insurance companies having preferred shops is that they don't have to send adjusters.

The preferred shop has a negotiated rate, should be accredited and they should offer a lifetime warranty. This creates a hassle free experience for the customer. Just take your car there, it's fixed, no paperwork and a lifetime warranty.

The benefit for the insurance company is that they don't need to send adjusters, they have negotiated agreements and contained costs and hopefully the customer is happy.

Now in my case the shop most likely said, we can try to repair it. Since no adjuster ever saw it, there is no oversight. After charging a few hours if labor they come back and say, "the fender just won't look right and we're going to have to replace it".

As a customer it is transparent to me. The car will look get repaired the way I wanted it, but the insurance company gets billed for a few extra hours of labor that they should have not had to pay for.

tinman
07-18-13, 12:39 PM
The car will look get repaired the way I wanted it, but the insurance company gets billed for a few extra hours of labor that they should have not had to pay for.

And we all end up paying for scammers.

The_Judge
07-18-13, 12:42 PM
I've been driving in California for over 50 years, have had policies with several major insurance companies (including Hartford, Allstate, 20th Century, and Safeco) and I have never heard of such an arrangement in this state. Either you take your car to the insurance company's offices and have the adjustor look at it, or you leave your car with the repair shop and the adjustor goes there. I'm unaware of any work ever having been done on any of my cars or the cars of any of my family or friends without the adjustor first looking at the damage and approving the work. IMHO, it would be insane for any insurance company to simply trust the repair shop to do only the work needed.

gohawks63
07-18-13, 12:45 PM
And we all end up paying for scammers.

That's my point. Most customers don't care, but I worked for the insurance company and I knew to ask around.

----------


I've been driving in California for over 50 years, have had policies with several major insurance companies (including Hartford, Allstate, 20th Century, and Safeco) and I have never heard of such an arrangement in this state. Either you take your car to the insurance company's offices and have the adjustor look at it, or you leave your car with the repair shop and the adjustor goes there. I'm unaware of any work ever having been done on any of my cars or the cars of any of my family or friends without the adjustor first looking at the damage and approving the work. IMHO, it would be insane for any insurance company to simply trust the repair shop to do only the work needed.

Sometimes they will go look at it, other times they just want the shop to FAX them the estimate to a "desk" adjuster who will look at it to see if it looks consistent with the facts of the claim.

I have also had situations where the adjuster goes to inspect it at the facility. It just depends.