: Voice recognition has stopped working for second time in first week of owning XTS

06-23-13, 12:57 AM
Voice recognition stopped working on the first day I got the car. onStar could not hear me, callers could not hear me with the hands-free feature active, and could not issue any commands by voice. "Voice not detected", and then the process would close out. The voice recognition came back on after I restarted the car after stopping for an errand.

A week later voice recognition has stopped again, and I have not been able to get it to work after shutting off the car and then re-starting. Has anyone experienced this?

Heading back to the dealer on Monday.

Cadillac Cust Svc
06-23-13, 08:16 PM

I can understand how issues with your voice recognition would be frustrating. Please keep me updated on what you hear from your dealership tomorrow. If you need me feel free to private message me.

Evan A. (assisting Laura)
Cadillac Customer Care