: Key fobs locked in srx again



C5msg
06-18-13, 09:31 PM
We purchased our 2011 SRX 6 months ago and just love the vehicle. The only problem we have had is my wife has locked both key fobs in the vehicle twice. On-Star has unlocked the vehicle both times. Is there a way to keep this from happening? What am I missing? It is a fwd luxury model.

GMJim
06-19-13, 06:28 AM
Get a new wife? lol.

Congrats on your purchase, and welcome to the forum.

algiorda
06-19-13, 06:34 AM
The SRX should give you 3 unique horn toots when you exit the vehicle (before locking) when the FOB's are left in the car. Can you train your wife to be aware of this alert?

Also, why would you (she) leave BOTH FOB's in the vehicle? Why don't you leave ONE at home in a safe place?

Huey Driver
06-19-13, 09:02 AM
There are places in the car where the keys can hide and the sensor wont find them 'inside' (and do the beeps, etc). I locked mine in once, when I tossed a jacket with my keys in the pocket over the back seat. Never got any warning. Onstar opened. I have left my keys in my golf bag several times, but realize it just as the hatch closed. There's a few seconds before the locks engage that I've been able to get it open.
I dont think its hard at all to lock keys in the rear cargo area.

Cadillac Cust Svc
06-19-13, 09:25 AM
We purchased our 2011 SRX 6 months ago and just love the vehicle. The only problem we have had is my wife has locked both key fobs in the vehicle twice. On-Star has unlocked the vehicle both times. Is there a way to keep this from happening? What am I missing? It is a fwd luxury model.

Hi C5msg,

Glad to hear you and your wife are loving your SRX! I see others on the forum offered some advice on the locking of key fobs in the vehicle situation. If there are other questions or concerns you have in the future, don't hesitate to reach out to us.

Laura M.
Cadillac Customer Service

davedogcaddy
06-19-13, 09:38 AM
There are places in the car where the keys can hide and the sensor wont find them 'inside' (and do the beeps, etc). I locked mine in once, when I tossed a jacket with my keys in the pocket over the back seat. Never got any warning. Onstar opened. I have left my keys in my golf bag several times, but realize it just as the hatch closed. There's a few seconds before the locks engage that I've been able to get it open.
I dont think its hard at all to lock keys in the rear cargo area.

I can confirm this. If you leave the keys in the cargo area you will be locked out. Voice of experience here....

Huey Driver
06-19-13, 10:04 AM
And, I think, places in the back seat. I have been driving with my keys in a gym bag in the back seat and suddenly had the DIC report 'No Key Found'....

C5msg
06-20-13, 09:37 PM
Laura,
Why can the vehicle lock when the key fob is in the vehicle and the vehicle is not running? There should be a way to keep this from happening. Can my local Cadillac dealer help?
Thank you,
c5msg

Carry
06-20-13, 11:34 PM
I purchased a 2013 srx two weeks ago. Every day I put my purse with the key faub and diaper bag in the back seat and secure my child in his car seat, close the door, open the front door and drive away. Yesterday when I shut the rear door all doors locked. My key, cell phone and 1 year old were locked inside. I hadn't learned the benefits of Onstar so I call the police department because it was 95 degrees outside. Now I will always keep the key faub on me. I didn't think the doors were supposed to lock with the key faub inside. Is there something wrong with my vehicle?

Cadillac Cust Svc
06-21-13, 05:51 PM
Laura,
Why can the vehicle lock when the key fob is in the vehicle and the vehicle is not running? There should be a way to keep this from happening. Can my local Cadillac dealer help?
Thank you,
c5msg
Hello C5msg,

I did some research on your behalf and see that in your owner’s manual on chapter 2 page 5 it says:

“Some vehicles have the keyless access system that lets you lock and unlock the doors and access the liftgate without removing the remote transmitter from your pocket, purse, briefcase, etc. The keyless entry transmitter must be within 1m (3 ft) of the door being opened. If the vehicle has this feature, there will be a body colored touch pad on the outside front door handles.

Keyless Unlocking: With the transmitter within 1m (3 ft), approach the front door and pull the handle. If the transmitter is recognized, the door will unlock and open. Entering any door other than the driver door will always cause all of the doors to unlock. This is not customizable. To customize which doors unlock when the driver’s door is opened, see “Passive Unlock” under Vehicle Personalization on page 5‑42”

I also see that the process for setting up a remote left in vehicle reminder on chapter 5, page 48.I hope this information helps. Please reach out to us via private message if you have any further questions. Thank you very much for your time.

Gregory W.
Cadillac Customer Care

----------


I purchased a 2013 srx two weeks ago. Every day I put my purse with the key faub and diaper bag in the back seat and secure my child in his car seat, close the door, open the front door and drive away. Yesterday when I shut the rear door all doors locked. My key, cell phone and 1 year old were locked inside. I hadn't learned the benefits of Onstar so I call the police department because it was 95 degrees outside. Now I will always keep the key faub on me. I didn't think the doors were supposed to lock with the key faub inside. Is there something wrong with my vehicle?

Hello Carry,

I apologize that when you shut the rear door all the doors locked. Starting on chapter 5 page 40, there are instructions on how to personalize your vehicle’s power door locks and then on chapter 5 page 43 it explains your options. It also explains the remote left in vehicle reminder that I mentioned to C5msg. I hope this information helps. Please let me know if there is anything else I am able to assist you with. Thank you for taking the time to read my post.

Gregory W.
Cadillac Customer Care

shelteredraptor
08-24-13, 09:45 PM
I just had a brand new (31 miles) SRX lock my wife out today with the fob on the center console. OnStar opened it, but the V has never locked me out. It should NOT lock the doors with the fob inside the car period.

MJDART
08-24-13, 11:01 PM
I know this may not help the ladies with cell phones left in purses, but I got the My Cadillac app for my iPhone with the OnStar Remote Link which allows you to start, lock, unlock, blow horns & lights using your cell phone from anywhere on earth! This could get you out of many situations as long as you've got your cell phone.

TheCaptain
08-25-13, 10:37 AM
Please read and review.

http://i117.photobucket.com/albums/o51/TheCaptain07/13%20SRX/RemoteLockout_zps5322eb72.jpg (http://s117.photobucket.com/user/TheCaptain07/media/13%20SRX/RemoteLockout_zps5322eb72.jpg.html)

warnercc
08-25-13, 10:49 AM
If all this is true (and just for S's & G's I'm not going to do any testing), then it's not a very well engineered system. My other car also has the prox keys and there is no way you can lock the fobs in the car or in the trunk....it just isn't going to happen....but then again, everything else on the car works properly also. I guess for the extra $20,000 I paid for the Cadillac over my other car I must have signed up for beta testing, also.

Cadillac Cust Svc
08-25-13, 01:58 PM
I just had a brand new (31 miles) SRX lock my wife out today with the fob on the center console. OnStar opened it, but the V has never locked me out. It should NOT lock the doors with the fob inside the car period.

Hello shelteredraptor,

I agree and am sorry for this inconvenience of your vehicle locking your wife out. If you would like to further discuss any concerns or have questions, please reach out to us via private message.

Sincerely,

Laura M.
Cadillac Customer Care

'12CTSman
08-25-13, 10:34 PM
Cadillac's system is the best bar none. Sure, Acuras will prevent you from locking your key fob in the car, but Cadillac also locks your vehicle automatically depending on your model when you walk away with the fob on your person. As The Captain posted the system can be programmed to prevent lockout.

njacobsen
08-25-13, 10:51 PM
Try to set the "Remote Left In Vehicle Reminder" found on page 5-45 of the owners manual.

I have that set to "On". When exiting and the drivers RKE is still in the vehicle, the horn chirps 3 times and the doors will not lock.

It is possible to lock an RKE in the car if one RKE was removed. I left my wife's RKE in the car while leaving the vehicle with my RKE. The horn did not chirp and I was able to lock the doors. The doors could not be unlocked without returning with the RKE that had left. My wife's purse was on the passenger seat, but the doors would not unlock until I had my RKE next to the door. It seems to me the locking is well thought out and an RKE that is the only one around cannot be locked in the vehicle if the Remote Left In Vehicle Reminder is On.

GEORGEC
08-26-13, 08:23 AM
This is another reason that Cadillac (all marques for that matter) should still provide a valet key. I hide the valet key somewhere in the vehicle to protect me from losing my keys in some location that is inconvenient/dangerous. In my wallet I carry a key that will only open a door. This protects me from both the keys locked in the car and the lost key scenario.

westham
08-26-13, 10:26 AM
Lock outs. It's dumb stuff like this that puts off owners trading in their Cadullacs for a new one ........... many will be thinking never again!!!

300:29:1
08-26-13, 12:55 PM
Lock outs. It's dumb stuff like this that puts off owners trading in their Cadullacs for a new one ........... many will be thinking never again!!!

I'm thinking that the person who gets locked out is the problem.

'12CTSman
08-26-13, 01:10 PM
Yes, the SRX can be locked with another key fob in the car. That is called theft prevention. It is not surprising to me how many people leave their keys in the car, most of whom are either too lazy to take them with them and/or just like to get in and go. Talk to any police officer and s/he will tell you most cars are stolen and/or things stolen out of vehicles because the doors are not locked.

The last time I checked, no one is putting a banana to anyone's head to buy a Cadillac. Maybe Cadillac should have a message played thru the audio system at the highest volume to take your keys with yourself or face the consequences of your stupidity and/or laziness. However, someone would sue Cadillac for millions saying their hearing was damaged and their feelings were hurt. I was in a 720iL BMW a few years ago and the car talked to me for what seemed a minute or so telling me all the things I should be doing and aware of before driving away. It did say please and thank you though.

300:29:1
08-26-13, 03:10 PM
I remember seeing a case on The People's Court. A woman was accused of a hit and run accident and denied any involvement. It was clear that her vehicle was involved, but that she was definitely not the driver. It came out that she had a habit of leaving her keys in the car at work all the time, and that a similar incident had happened before. The case was decided against her. Afterwards during her comments, she said that she would likely continue to leave the keys in the car. No amount of technology can compensate for this type of irresponsible behavior. If you drive a car that you have programmed to automatically lock after you exit the vehicle, you'd better be sure to take your keys. The auto lock is completely controlled by the person and not the car.

adamjeeps
08-26-13, 04:52 PM
I remember seeing a case on The People's Court. A woman was accused of a hit and run accident and denied any involvement. It was clear that her vehicle was involved, but that she was definitely not the driver. It came out that she had a habit of leaving her keys in the car at work all the time, and that a similar incident had happened before. The case was decided against her. Afterwards during her comments, she said that she would likely continue to leave the keys in the car. No amount of technology can compensate for this type of irresponsible behavior. If you drive a car that you have programmed to automatically lock after you exit the vehicle, you'd better be sure to take your keys. The auto lock is completely controlled by the person and not the car.

http://www.revbase.com/BBBMotor/TSb/DownloadPdf?id=178026

Not entirely true. There is a TSB out to reprogram the computer to recognize the key as still being in the car. My wife had it in her purse. She left to go into the store and left her purse in the car. The car thought she had took the key with her and locked her out while she was walking away.

MJDART
08-26-13, 05:46 PM
I put my RKE fob in the indentation behind the shifter, the doors looked and wouldn't unlock. I purposely put the transmitter in the vehicle which was in the garage, so I could walk out and not need the transmitter to get in, wrong. I guess that position is just over the 3 ft. limit, I just don't understand the auto lock logic with the RKE in the vehicle, I was glad to have the OnStar Mobile Remote to unlock it.

Zachary
09-05-13, 02:47 PM
I have a '10 SRX Luxury with Nav . In mine if you leave the remote in the vehicle ( engine off ) , and close the door the horn honks at me 2 times to let me know fob is still in the vehicle !

MJDART
09-05-13, 04:33 PM
I would like an option in vehicle set-up that when you shut vehicle off and leave RKE in the vehicle the horn would sound like it does and the lights would flash, but not lock the vehicle. Next it would send an immediate text to your on-star registered phone that the RKE is in the vehicle in case you left it in there by mistake. I would like to leave the RKE in my vehicle at times while I'm working on it so the doors don't keep locking. I find it annoying as I frequently like to go in and out of my SRX while it's in the garage and it keeps locking the doors. I don't always want to keep the RKE in my pocket and need to press the door handle button to un-lock. I just want to pull the handle on an un-locked door.

Cadillac Cust Svc
09-05-13, 04:33 PM
I have a '10 SRX Luxury with Nav . In mine if you leave the remote in the vehicle ( engine off ) , and close the door the horn honks at me 2 times to let me know fob is still in the vehicle !

Hi Zachary,

Pretty neat feature, huh? Has this helped you out a few times before? I hope you are enjoying your 2010 SRX! If there are ever concerns or questions, don't hesitate to contact us.

Sincerely,

Laura M.
Cadillac Customer Care

Cadillac Cust Svc
09-05-13, 06:18 PM
I would like an option in vehicle set-up that when you shut vehicle off and leave RKE in the vehicle the horn would sound like it does and the lights would flash, but not lock the vehicle. Next it would send an immediate text to your on-star registered phone that the RKE is in the vehicle in case you left it in there by mistake. I would like to leave the RKE in my vehicle at times while I'm working on it so the doors don't keep locking. I find it annoying as I frequently like to go in and out of my SRX while it's in the garage and it keeps locking the doors. I don't always want to keep the RKE in my pocket and need to press the door handle button to un-lock. I just want to pull the handle on an un-locked door.

Hello MJDART,

Thank you very much for the feedback in regards to the RKE feature and the locking mechanism of the SRX. I will be sure to pass along your feedback to the correct contact in our organization. Thank you very much for your time.

Gregory W.
Cadillac Customer Care

TheCaptain
09-05-13, 08:37 PM
I would like an option in vehicle set-up that when you shut vehicle off and leave RKE in the vehicle the horn would sound like it does and the lights would flash, but not lock the vehicle. Next it would send an immediate text to your on-star registered phone that the RKE is in the vehicle in case you left it in there by mistake. I would like to leave the RKE in my vehicle at times while I'm working on it so the doors don't keep locking. I find it annoying as I frequently like to go in and out of my SRX while it's in the garage and it keeps locking the doors. I don't always want to keep the RKE in my pocket and need to press the door handle button to un-lock. I just want to pull the handle on an un-locked door.

So leave the key in it and let it honk.

njacobsen
09-06-13, 11:22 PM
I would like an option in vehicle set-up that when you shut vehicle off and leave RKE in the vehicle the horn would sound like it does and the lights would flash, but not lock the vehicle. Next it would send an immediate text to your on-star registered phone that the RKE is in the vehicle in case you left it in there by mistake. I would like to leave the RKE in my vehicle at times while I'm working on it so the doors don't keep locking. I find it annoying as I frequently like to go in and out of my SRX while it's in the garage and it keeps locking the doors. I don't always want to keep the RKE in my pocket and need to press the door handle button to un-lock. I just want to pull the handle on an un-locked door.

I am trying to understand what you are asking for?

Try to set the "Remote Left In Vehicle Reminder" as found on page 5-45 of the owners manual.

I have that set to "On". When exiting and the drivers RKE is still in the vehicle, the horn chirps 3 times and the doors will not lock.

I do not have passive locking set. Perhaps that will allow the doors to lock with the RKE inside.

MJDART
09-08-13, 09:42 PM
Mine honks 3 times and locks the doors!
I am trying to understand what you are asking for?

woodytwo
09-24-13, 04:26 PM
What is the "power door switch"? I don't have any power doors unless you call the rear hatch a door.

I have had my 2012 srx awd for a year now. When it comes to the key fobs, auto lock and leaving fob in vehicle, Cadilac got it wrong. Very complex problem and rookie was assigned to program the solution.

There is no way that a child should be able to be locked in a car as the person with the carseat experienced. It needs a programming fix.

If your wife is sitting in the passenger seat and the driver gets out to pump gas, no way should the horn honk 3 times. Yes there a key fob in the car but the car recognizes that a person is also in the car due to the seat belt system. Yes it is a separate system but computer systems have been talking to each other for years. It needs a programming fix. (dealer response "Tell your wife to leave purse at home".)

I drive wife to train station. get out and run for the train. Wife leaves purse in car with fob and goes to driver side but door locks before she gets there. Now she's locked out. It needs a programming fix.
Cadillac continues to ignore their customers complaints/frustrations with these issues. If not why not a fix???

----------


http://www.revbase.com/BBBMotor/TSb/DownloadPdf?id=178026

Not entirely true. There is a TSB out to reprogram the computer to recognize the key as still being in the car. My wife had it in her purse. She left to go into the store and left her purse in the car. The car thought she had took the key with her and locked her out while she was walking away.

My dealer says that there are no tsb's for this situation. Can you provide # please? Is there a place to access TSB's?

adamjeeps
09-24-13, 07:46 PM
[Quote

----------



My dealer says that there are no tsb's for this situation. Can you provide # please? Is there a place to access TSB's?[/QUOTE]

This link is the tsb:

http://www.revbase.com/BBBMotor/TSb/DownloadPdf?id=178026

Last time I checked there was 289 service bulletins listed for a 2012 SRX.

woodytwo
09-27-13, 03:22 PM
Thanks Adam for the info. Much appreciated.

ntoussaint
12-25-13, 11:53 AM
Laura

Why is it the Cadillac customer service does not get it? We need the option of preventing the drivers door from locking if even one faub is in the vehicle. The SRX is my wife's car and she will lock the doors before exiting and then when she closes the drivers door - a beep and then "locked". We need to be able to set an option to prevent locking if any faub is in the car (especially in the front seat area).

carbeck
12-25-13, 02:45 PM
Disable the auto-locking function until Cadillac finally implements such an option?

SRXpsych
12-25-13, 09:50 PM
Disable the auto-locking function until Cadillac finally implements such an option?

I am trying my hardest to understand this issue. If you disable the autolock feature problem solved, or if you are unwilling to do so, and refuse to adjust your locking the car before you exit preference, make sure you have onstar who can preform an unlock remotely. This is seems more of user error, rather than a flaw of the system. Perhaps I'm missing something, There is no way any car maker could account for all of the different options and preferences and ensure that no one would ever lock there keys in the car. ...in my own testing, with the autolock feature turned off I was unable to lock the car from the outside, if the fob was in the front seat, back seat, or cargo area. Perhaps my 2012 SRX, luxury was updated somehow.

'12CTSman
12-26-13, 02:13 PM
The system was designed to have the key fob in your pocket if I remember from the original Corvette application many years ago. I assume at the time they were thinking men only and no car seats and/or murses, etc. Time marches on, but the tech remained the same and was applied to other GM vehicles. Convenience comes at a price, but it also comes with the inevitable bugs. There is no perfect system as long as humans are involved.

Cadillac Cust Svc
12-26-13, 03:59 PM
Laura

Why is it the Cadillac customer service does not get it? We need the option of preventing the drivers door from locking if even one faub is in the vehicle. The SRX is my wife's car and she will lock the doors before exiting and then when she closes the drivers door - a beep and then "locked". We need to be able to set an option to prevent locking if any faub is in the car (especially in the front seat area).

Hello ntoussaint,

We appreciate your feedback and your concern has been documented in our system which can be accessed by multiple departments within General Motors. If you would like to further discuss anything or have additional questions, please send us a private message.

Sincerely,

Laura M.
Cadillac Customer Care

MJDART
12-27-13, 03:11 PM
I also don't like that If I unlock the door with key fob, in pocket and close door, it will auto lock the doors even though I am In very close proximity to the vehicle (less than 8 feet).

'12CTSman
12-27-13, 06:15 PM
I love that the SRX will lock itself when you are out of the vehicle, especially at gas stations where all kinds of degenerates eyeball your ride. I even had one come over from 3 pumps over this summer to "have a peek" inside. He told me he was a Christian and was not a thief. Right.

My SRX
12-28-13, 01:11 PM
There was a comment about cars having this feature having touch pads not so I have this feature & don't have touch pads. Also no horn beeps before lock out. I was at Caddillac & they were working on my vehicle & they spent 45 minutes getting access for me & they still don't know what is wrong. My solution I ordered another pass key, not the whole fob.

DougY
12-30-13, 07:39 PM
I don't want to disparage the Cadillac for another brand but i have to say that I have this feature on another vehicle and there is no question it was better executed.

I have been frustrated with the proximity required, the way that the handles operate to lock and unlock etc since I purchased my SRX.

There are better versions out there and when you've had one you can appreciate the difference.

ShinyAndBlack
01-05-14, 06:21 PM
I read through this thread and didn't notice anyone else mention the Onstar phone app (maybe I missed it). It lets you lock or unlock the car from anywhere. Even easier than having to call Onstar. That's my plan for when I lock my key inside.