: Sharpshooter asap to help me with leak in jack compartment on back of suv



PINOYTICO9
06-13-13, 02:04 PM
2005 Cadillac SRX with only 32K (had 23K when we got it on 10/'12)extrem hard find from snow bird in Tampa way above and beyond care,condition, and mileage in and out(I do in/out real detail -tired of paying for "professional detailing" mine is the real thing...but just for me, I take the time, Saturday total inside detail, Sunday total outside detail)

1) jack compartment in rear floods after rain or wash, tried to find leak but no luck; am I missing something? Anyone with a trick up their sleeve to find/stop leak without emptying wallet at dealer or body shop?????? Is it common occurrance on '05's?? Took spare out...nothing, moved as much and many side plastic panels...nothing. Any help, idea, lead, and solution highly appreciated.

2) I know where engine oil flush is but which way to open bolt... push back towards rear end (counterclock)or forward (clockwise)towards front???
Thank you so very much.


PS SORRY AT FIRST POSTED IN WRONG FORUM

Whiplash_89
06-13-13, 02:35 PM
Search "Lake cadillac".

glake89
06-13-13, 02:53 PM
2) I know where engine oil flush is but which way to open bolt... push back towards rear end (counterclock)or forward (clockwise)towards front???
Thank you so very much.

???????????????

conedoctor
06-13-13, 06:35 PM
???????????????

I was kind of thinking if you have not mastered left and right hand threads maybe changing your own oil may not be a good idea.

The pan plug is right hand thread so you need to turn it counter clockwise to loosen it.

Whiplash_89
06-13-13, 07:18 PM
Lefty-loosey, righty-tighty.

PINOYTICO9
06-13-13, 09:22 PM
thank you master condoctor, good to know there are privilege ones born with extensive knowledge to help all of us little brains...

nstar
06-13-13, 10:13 PM
On rear hatch leak. if you take rear panels off and rear plate and carpet out which needs done to dry everything out you can get in vehicle and run water on rear hatch with it closed and see where water is coming in at. On my 04 it was pinch weld on bottom of opening. it was wicking in past the seal. There is product called drip check(sealer 3M product) I pulled rubber hatch seal off put drip check on pinch weld panels at leak and let it dry over night. The service manual says to put new seal on and discard old . New seal will have sealer on it so you have to clean area where seal goes real good. The interior panel are no fun to get off and not break tabs good luck and have a lot of patience!:welcome5:

DougC..
06-14-13, 12:31 AM
I can almost guarantee you that the leak is coming from the drain tube that came apart. (this tube collects roof water and sends it down the back hatch keeping it outside of the car. The connection severs and causes leak)
If you remove the retaining screws that hold the rear trim against the headliner (shirt hook) then pull the headliner down just a bit, you'll see the tube in question. I used a zip tie to secure the connection, (not too tight) and have not seen a drop since. Ill bet its the driver side, but could be passenger.

it will take you all but 20 minutes and should cost you a zip tie.

Good luck

-Doug

conedoctor
06-14-13, 11:22 AM
I was not rude at all, you asked a question that would worry many people, I hardly call understanding how to take out a plug extensive knowledge, my 5 year old can unscrew a lid.

I just want to prevent your next post to be I stripped the plug on my pan or something like that, if you don't have the ability to do the work no harm in getting it done. I have known people who have done this or broken bolts because they are under the car and got confused.

The tip I can offer is set your ratchet for loosen while not under the car then get under and that way you can only push or pull the correct way.

PJ1520
06-14-13, 10:24 PM
While DaveC may be right about a roof drain being the source of the leak, my reading on this forum the past four years would support NSTAR. Faulty pinch welds around the rear hatch. And his recommended fix is correct. The second most common source has been the rear hatch weatherstripping which might be cracked, misaligned, split, loose, or stiff. Read up on LAKE CADILLAC and WATER IN REAR JACK COMPARTMENT threads as suggested. Other sources I have read about: a loose washer fluid line, tail light assembly, and the high mount brake light bar. Good luck, and let us know what you find. PJ

PINOYTICO9
06-17-13, 10:39 PM
Sure I will tnx, called Cadillac and they direct me to go to dealer for diagnostic (which I have to pay) and then asked me to call them back to "see" what they can do. Check a few web sites for "TSB" did not found one!!! They are extremely important and helpful but all bunch of guys that answer on this forum, although not an easy task, got good feedback and will try to do it myself, checked common srx issues forum and jaw dropped way down to see how common this problem is and as one member said it is surprising and dissapointing from GM not to do a recall just out of not being a life treat issue... still like it a lot and hope to get over bump and enjoy itin past had Fords, Hondas, a Mazda, Volvo, a truly record setter (39 videos showing fault and Chrysler turning heads not to solve and rude west Orlando FL service dealer people) piece of junk dodge grand "carnival" what a circus; and this first GM product fingers cross

----------


On rear hatch leak. if you take rear panels off and rear plate and carpet out which needs done to dry everything out you can get in vehicle and run water on rear hatch with it closed and see where water is coming in at. On my 04 it was pinch weld on bottom of opening. it was wicking in past the seal. There is product called drip check(sealer 3M product) I pulled rubber hatch seal off put drip check on pinch weld panels at leak and let it dry over night. The service manual says to put new seal on and discard old . New seal will have sealer on it so you have to clean area where seal goes real good. The interior panel are no fun to get off and not break tabs good luck and have a lot of patience!:welcome5:

thnx, printing all good nature people suggestions to get hands dirty, fix it and keep loading it with family and stuff for long trips... thanks to all again

----------


I was not rude at all, you asked a question that would worry many people, I hardly call understanding how to take out a plug extensive knowledge, my 5 year old can unscrew a lid.

I just want to prevent your next post to be I stripped the plug on my pan or something like that, if you don't have the ability to do the work no harm in getting it done. I have known people who have done this or broken bolts because they are under the car and got confused.

The tip I can offer is set your ratchet for loosen while not under the car then get under and that way you can only push or pull the correct way.


I will loose these guys help and support if I disrespect you or throw on you my current situation, didn't meant to...in all honest got a thousand thigns going on right now and not one is good, still wife and kids good and healthy but reasons abound why I started changing oil on our Ford, then Volvo and now Cadi; maybe just plain and simple got mentally tired and didn't want to take time to solve something so simple; really don't know why most guys and why not maybe gals too get their hands dirty, and this forum is not about counseling for s....y rough times and how to survive but in my case even if I'm a race fanatic from rally to moto to nascar to F1 etc, I knew little about cars engines and trew myself to the lyons to save $45 on oil change wich means almost a full tank to take wife (and only bread winner) to and back from work for a week, my apologies and thanks for your support, Ed.

----------


I was not rude at all, you asked a question that would worry many people, I hardly call understanding how to take out a plug extensive knowledge, my 5 year old can unscrew a lid.

I just want to prevent your next post to be I stripped the plug on my pan or something like that, if you don't have the ability to do the work no harm in getting it done. I have known people who have done this or broken bolts because they are under the car and got confused.

The tip I can offer is set your ratchet for loosen while not under the car then get under and that way you can only push or pull the correct way.


I will loose these guys help and support if I disrespect you or throw on you my current situation, didn't meant to...in all honest got a thousand thigns going on right now and not one is good, still wife and kids good and healthy but reasons abound why I started changing oil on our Ford, then Volvo and now Cadi; maybe just plain and simple got mentally tired and didn't want to take time to solve something so simple; really don't know why most guys and why not maybe gals too get their hands dirty, and this forum is not about counseling for s....y rough times and how to survive but in my case even if I'm a race fanatic from rally to moto to nascar to F1 etc, I knew little about cars engines and trew myself to the lyons to save $45 on oil change wich means almost a full tank to take wife (and only bread winner) to and back from work for a week, my apologies and thanks for your support, Ed.

----------

Thanx to all helping on this very old issue, my wife and I are planning getting to the bottom of this starting this weekend and for obvious reasons(avoid damaging panels locks, carpet, etc.)will take my time so please be patient and will reply as soon as I get an answer and fix and will as well keep an eye on this post for new ideas and help, printed out not only your suggestions but the ones on the common srx issues forum as well. Don't know if will be succesful but will try a shot at Cadillac before the end of the week in hopes they will not act as Chrysler did even with the 39 videos on hand and will settle at least with maybe a 50/50 money sahre??? far fetch? don't know if don't try.

To clarify about TSB, found quite a few but none related to leak, that's what I meant. Thanks again to you all and hope to come back with good news in a near future, Ed.

PJ1520
06-17-13, 11:44 PM
ED.......I just had my SRX in for Lake Cadillc again. Just damp this time, and the issue was the rear weather stripping. It was cracked. Replaced. I will be checking it out again as we just got some heavy rains. Will report back. PJ

Cadillac Cust Svc
06-18-13, 11:07 AM
ED.......I just had my SRX in for Lake Cadillc again. Just damp this time, and the issue was the rear weather stripping. It was cracked. Replaced. I will be checking it out again as we just got some heavy rains. Will report back. PJ

Hello PJ,

Thanks for posting your knowledge on the situation earlier in this thread. I see you had an issue that got replaced. I hope it is fixed this time, and you will be satisfied with the outcome after some heavy rains. Don't hesitate to reach out to us with other questions or concerns.

Regards,

Laura M.
Cadillac Customer Service

----------


2005 Cadillac SRX with only 32K (had 23K when we got it on 10/'12)extrem hard find from snow bird in Tampa way above and beyond care,condition, and mileage in and out(I do in/out real detail -tired of paying for "professional detailing" mine is the real thing...but just for me, I take the time, Saturday total inside detail, Sunday total outside detail)

1) jack compartment in rear floods after rain or wash, tried to find leak but no luck; am I missing something? Anyone with a trick up their sleeve to find/stop leak without emptying wallet at dealer or body shop?????? Is it common occurrance on '05's?? Took spare out...nothing, moved as much and many side plastic panels...nothing. Any help, idea, lead, and solution highly appreciated.

2) I know where engine oil flush is but which way to open bolt... push back towards rear end (counterclock)or forward (clockwise)towards front???
Thank you so very much.


PS SORRY AT FIRST POSTED IN WRONG FORUM

Hello Ed,

I am sorry you are experiencing issues with your vehicle. I read through the interactions you had in this post. If you private message me, we can continue to interact and further discuss your issues and see what dealership you are willing to work with towards a possible resolution. Be sure to include your contact information, VIN and current mileage in the message.

Sincerely,

Laura M.
Cadillac Customer Service

PJ1520
06-18-13, 12:17 PM
Thank you for asking, Laura. The water leak into the jack compartment (Lake Cadillac) was fixed the first time promptly and properly by my Cadillac dealership well over three years ago.......the source(s) was/were faulty pinch welds in the rear hatch drain trough.

But the years (since 2007) and recent work on and around the rear hatch finally took its toll on the weather stripping as might be expected. It cracked and was replaced, hopefully eliminating the leak.

All automobile dealerships are not created equal. The folks at RC Olsen Cadillac in Woburn Masachusetts know what they are doing and get it done. I feel fortunate that Olsen is the dealership I have chosen for my purchase (Vito Fulciniti) and for my service (Peter and Ray Cascio).

Ironically, there are three Cadillac dealerships closer to my home which would be far more convenient for service. I chose Olsen at the recommendation of a friend who works at a competitor Cadillac dealership. My friend could not secure exactly what I was looking for in a (CPO) first generation SRX. His alternative recommendation was spot on. So my suggestion for anyone considering a Cadillac purchase in the Boston metro area is to take the sales and service guesswork out of the process and give Olsen a shot. You won't be disappointed.

PJ

Cadillac Cust Svc
06-18-13, 04:25 PM
Thank you for asking, Laura. The water leak into the jack compartment (Lake Cadillac) was fixed the first time promptly and properly by my Cadillac dealership well over three years ago.......the source(s) was/were faulty pinch welds in the rear hatch drain trough.

But the years (since 2007) and recent work on and around the rear hatch finally took its toll on the weather stripping as might be expected. It cracked and was replaced, hopefully eliminating the leak.

All automobile dealerships are not created equal. The folks at RC Olsen Cadillac in Woburn Masachusetts know what they are doing and get it done. I feel fortunate that Olsen is the dealership I have chosen for my purchase (Vito Fulciniti) and for my service (Peter and Ray Cascio).

Ironically, there are three Cadillac dealerships closer to my home which would be far more convenient for service. I chose Olsen at the recommendation of a friend who works at a competitor Cadillac dealership. My friend could not secure exactly what I was looking for in a (CPO) first generation SRX. His alternative recommendation was spot on. So my suggestion for anyone considering a Cadillac purchase in the Boston metro area is to take the sales and service guesswork out of the process and give Olsen a shot. You won't be disappointed.

PJ

You are welcome PJ. I am happy to hear of the great service you receive from RC Olsen Cadillac dealership. Thanks for sharing this information with other members to inform them of a great dealer to go to!

Regards,

Laura M.
Cadillac Customer Service

PINOYTICO9
06-22-13, 02:40 PM
Thank you for asking, Laura. The water leak into the jack compartment (Lake Cadillac) was fixed the first time promptly and properly by my Cadillac dealership well over three years ago.......the source(s) was/were faulty pinch welds in the rear hatch drain trough.

But the years (since 2007) and recent work on and around the rear hatch finally took its toll on the weather stripping as might be expected. It cracked and was replaced, hopefully eliminating the leak.

All automobile dealerships are not created equal. The folks at RC Olsen Cadillac in Woburn Masachusetts know what they are doing and get it done. I feel fortunate that Olsen is the dealership I have chosen for my purchase (Vito Fulciniti) and for my service (Peter and Ray Cascio).

Ironically, there are three Cadillac dealerships closer to my home which would be far more convenient for service. I chose Olsen at the recommendation of a friend who works at a competitor Cadillac dealership. My friend could not secure exactly what I was looking for in a (CPO) first generation SRX. His alternative recommendation was spot on. So my suggestion for anyone considering a Cadillac purchase in the Boston metro area is to take the sales and service guesswork out of the process and give Olsen a shot. You won't be disappointed.

PJ

Hey PJ you lucky dog, unfortunatelly I live close...close to 2K miles away in beautiful Orlando, FL; got a couple of (very rude) dealers nearby and one I haven't try yet about 25 miles away, past couple of days had torrencial rain and notice wet area coming out of an opening right below hatch in jack compartment, any ideas???119258

glake89
06-22-13, 04:22 PM
Try sticking a Q-tip or such through the trim attachment slots to determine which side the water is coming from, then work your way up the D pillar until you find dry. That may give you an idea where to look next.

PJ1520
06-22-13, 09:51 PM
Although the picture is great, I could not orient myself. So I went out to look at mine. Wife has the rear loaded up with dog crates. Tomorrow I will unload her stuff. I like Glake's idea because it does not require disassembly.....yet. PJ

glake89
06-23-13, 10:06 AM
PJ, the pic is from inside looking rearward with the sill trim and jack compartment bin removed.

PINOYTICO9
06-23-13, 01:55 PM
We did the water test and this is what came out of it: tried the rear windshield pump ok / drain hoses ok / all marks are on passenger side: On circle mark 1 wet + on the outside wall of the lift gate there is what I will call an aluminum-tar square patch with water drip marks / mark 2 wet, on mark 3 ?...wet but don't know if it was due to water running back when I opened the lift gate? I have my fingers crossed119546

PINOYTICO9
06-23-13, 02:04 PM
First thanks for your postings and suggestions, I did check on the rear at the bottom of each pillar and side walls as well and it was dry; then I'm wondering how is the water being transfer from the lift gate into the jack compartment. I saw water coming thru from that hole as shown in previous pic. Does it mean that there are two leaks???

glake89
06-23-13, 04:59 PM
If there is water in the liftgate it can get to post 16 location by running through the gate/body connectors. You can stop this by removing the little plastic plugs on the lower edge of the gate. With water at position3 I suspect the center brake light seal. The alum./tar thing is a sound deadener.

PINOYTICO9
06-26-13, 11:14 AM
I went to dealer today and they found two leaks: Weather strip and 2 weld pinch. ?????

nstar
06-26-13, 11:24 AM
If it were me I wouldn't put back together until you drove it for awhile after repair just to make sure problem solved.Its hard to pin point leak with interior in vehicle. Good luck with repair.

PINOYTICO9
06-26-13, 08:24 PM
If it were me I wouldn't put back together until you drove it for awhile after repair just to make sure problem solved.Its hard to pin point leak with interior in vehicle. Good luck with repair.

THANKS NSTAR, looks like Cadi/GM are leaving me high and dry; on last private message they just want to know about interaction with dealer, I'll repair it, get the best of it(only 33K) and then get my PILOT and the ODDYSSEY for my wife. Born and rised in C.R. but with a deep sense of respect and gratitud for USA getting Fords('85 escort, 87 t-bird, '90 mercury cougar, '10 focus) Chrysler '11 grand caravan no problem with ford but first Crysler and now GM...twice ok but not a 3rd. When are we going to learn to give the "complete service" and understand that equals customer retention...

nstar
06-26-13, 08:55 PM
YA the 800 number in owners manual isn't all it cracked up to be. When I have called after no response from service manager on problem with vehicle they usually put you on hold after they find what dealer and contact persons name call them come back on phone with what the contact persons view or response which is what they told you at dealership (which is like a merry go round) it never goes any further.Its almost like getting stonewalled, customer never gets to deal will person that can help out with problem . Years back they tried to make thinks right new world I guess.

PINOYTICO9
06-27-13, 02:54 PM
We were lucky to get an upscale vehicle and it was due to dealer's fault; in Ta_pa FL at the to__ta cour__sy dealer internet mgr gave us a touareg suv with all seat belts busted ($1,500.00 just in parts to fix - no tax - no labor)2 days after went to return it and internet mgr didn't want to negotiate until I said will call sis to pick us up, then he asked us to return on weekend with a list of things to fix/replace to decide if will fix or repld suv, will never forget my wife's sadness while this guy was jerking us ...ha! but there is more; in the meantime loan went thru and had to use faulty unwanted suv as a trade for another faulty piece of junk grand caravan from which i got 35 videos of faulty happening...neither their asbury automotiv corporate nor chrysler wanted to help and local dealer mgr never contacted me personally!!! I filed full complaints at BBB and local consumer protection agency to no positive result until months after finally ok'd to xchange...basically use another faulty unwanted vehicle as trade in; just that this time they lost money on both trade and cadi and gave us the SRX from "back lot"(just for friends,family,and good clients) When I read about a long list of different faulty chrysler models on internet I posted what happened to me and that now I was enjoying my cadi... !!!??? go figure

----------

now all GM wants to know is how is my interaction with dealer and if they can do something about it!!! REALLY I think I can see my Pilot coming from prep dept at Honda dealer aftr my wife droped me off on her new Oddesey...

----------

when I said if they can do something about I'm talking about dealer...

PJ1520
06-29-13, 11:56 AM
I went to dealer today and they found two leaks: Weather strip and 2 weld pinch. ?????

Before you go bonkers, this repair of the leak(s) may not cost you too much at your dealer.

The weatherstripping around the hatch costs $110 (part) and the service tech may just put a dab of silicone sealant on the faulty/offending pinch welds while he is at it, while the welds are exposed (they are under the weatherstripping). My dealer also blew out the four (4) drains around the UltraView roof as well (at the corners), think they just use about 35psi of air pressure.

PJ

PINOYTICO9
06-29-13, 01:35 PM
PJ quick ? what do they call pinch welds? are those welds to stick the (inside/outside) panels in a sandwich way? I'm still concern about the leak on the lift gate which is coming somwhere from around the top passenger side. I can't believe it could come from so many different places i.e. stoplight assembly, latch, hinge, plate assembly, weather strip...are you aware of anyone with a compplete list of possible reasons for these leaks or where to find it? thanx a lot. Ed.

PJ1520
06-29-13, 08:16 PM
PJ quick ? what do they call pinch welds? are those welds to stick the (inside/outside) panels in a sandwich way? I'm still concern about the leak on the lift gate which is coming somwhere from around the top passenger side. I can't believe it could come from so many different places i.e. stoplight assembly, latch, hinge, plate assembly, weather strip...are you aware of anyone with a compplete list of possible reasons for these leaks or where to find it? thanx a lot. Ed.

I am not sure what these pinch welds attach, but I assumed they attached the drain trough and rear hatch surround to the structure underneath.....which I believe is at least partially open to the jack well.

Glake is right about his observation that if water is getting inside the hatch you need to get it out, and he suggested taking out the plugs in the bottom of the hatch. But if the defective pinch welds are in the bottom areas of the drain trough, and the weather stripping is not sealing correctly, you will still get water leaking into the jack well. If you get the pinch welds sealed and fresh, correctly installed weatherstripping, at least whatever water gets into the hatch will quickly drain out to the ground.

NO, I don't have a list of all of the places where water could be leaking into the vehicle in the first place. But earlier in this thread and in the longer thread, I shared what I could recall from all of my reading the past few years. There were over a half dozen sources of water leaking in that found its way to the rear of the SRX!!!!

Re water in the hatch, Glake mentioned the high mount brake light light bar and the license plate light. Some posters mentioned the tail lights, also a leaky washer fluid tube to the rear washer (carpeting was blue), a leaky roof drain from the UltraView, and missing seals in the rear fender wells (both right and left). The latter was a common "hot spot" in the earlier FirstGen SRXs.

It has been raining daily here and I have not had a chance to see if my most recent leak into the jack well (damp carpeting) was rectified by my trip to the dealer (weather stripping replaced).

PJ

PINOYTICO9
06-30-13, 11:43 AM
Thanks again PJ, actually what I'm doing is taking important info out of postings, copy and paste postings into Word and sav
ing them on the computer, so if I need information for extra suggestions to give to the dealer I'll just e-mail postings, besides I think for them to read the feel of customer's comments might spread the word around on Cad/GM's inner circle. If we as customers don't find the way not only to voice our frustration and dissapointment but to widespread it as much as possible we'll get nowhere! Just like watching TV, now a days viewer is NOT being selective thus getting garbage programing all around; we have the tools and brains, lets use them, voice our concerns, and demand results...!!!!!!!!!!!!!!!!!! In the meantime I'll try to get it fixed and come back with results later on in time, until then signing off and thanks to you all!!! Ed.

P.S. Anyway need to get more time in trying to find a job...any where, now it just doesn't matter it's being way too long at home and I'm sick and tired having to depend on system assistance just to get by with wife's only salrary and 2 kids.

PINOYTICO9
07-04-13, 04:35 PM
Got call from GM and will be left out high and dry; now that I was forced to change dealer too, will have to drive 25 one way to get it done since service advisor went on vacation and GM couldn't make contact with them, for the time being and until srx get high on miles gm will get our money but then will cross pacific for a couple of Honda's (Pilot and Odessey)... for me the middle point out of US are Honda and Mazda; never a toyota after those folks hide behind mommy's skirts for the loss of life of some of their customers due to brakes malfunction and NOT taking prompt action, if just in case come back to U.S. make Ford will be the one 'til now no issue and when it was (15 years ago) whole a/c system was replaced 5 days after I got a Mercury Cougar back then for about $2K.

so long GM...

nstar
07-04-13, 05:18 PM
Got call from GM and will be left out high and dry; now that I was forced to change dealer too, will have to drive 25 one way to get it done since service advisor went on vacation and GM couldn't make contact with them, for the time being and until srx get high on miles gm will get our money but then will cross pacific for a couple of Honda's (Pilot and Odessey)... for me the middle point out of US are Honda and Mazda; never a toyota after those folks hide behind mommy's skirts for the loss of life of some of their customers due to brakes malfunction and NOT taking prompt action, if just in case come back to U.S. make Ford will be the one 'til now no issue and when it was (15 years ago) whole a/c system was replaced 5 days after I got a Mercury Cougar back then for about $2K.

so long GM... Ha! like I said earlier in post the GM customer service route is got a long way to go. Just look at post for lake cadillac they know there is problem with the pinch panels at bottom of hatch. This problem should have been taken care of from get go. ( Brought vehicles in and fixed because of assembly line problem)This should of been good willed . All it takes is alittle bit of drip seal (21.00 dollars) hatch seal (123.00 dollars) and in your case you have already pulled panels and diagnosed problem but they have got several pages of lake cadilliac for observation. All these people telling them whats wrong and no customer satisfaction.

PJ1520
07-06-13, 09:25 AM
NSTAR.....this kind of stuff after a vehicle was in production for 6 years, and then the additional 4+ years of continued service? That's now 10+ years of repair data that the OEM captured on Lake Cadillac for the first generation SRX. If I were an executive at GM, in quality or manufacturing, I would be asking some very pointed ex-post-facto questions why the folks working for me have been unable (or unwilling) to stop the bleeding. The water leak is just an example of a much larger problem.

My guess is that (warranty and off-warranty) service data and statistics (issue/resolution) are not captured and/or reported properly......or the service techs don't use the captured data properly. Or ON THE FRONT END the quality control folks at GM are asleep at the wheel......over six years of production, that is quite a long nap.

Now I know what a upper level GM executive might observe: "PJ.....you have no idea of the bigger fish we have had to fry with the GenI SRX. Much bigger than a water leak." And that would be the point where a Jack Welch (GE) would have fired that executive. Zero defects. Find it, fix it, eliminate it, and move on.

I knew about Lake Cadillac before I bought my SRX because of this forum and another. So when it was "my turn" to go into the jack well and find to my dismay find a lot of water, I had a couple of ideas of where or how the water was getting in there. That being said, my dealer did not need my advice. The service tech pretty much knew where to look and what to do on the first pass. Why was my dealership so capable and others were not? People, trained and supported. Pure and simple.

The dealers are stuck fixing stuff they did not design, did not engineer, did not source for parts, nor assemble. But the dealers are the ones that have to, for lack of a better phrase, fix someone elses' oversight, honest mistake, or outright blunder.....AND also dance with the disgruntled customer.

There seems to me to be a cross-funtional disconnct. If the folks on the front end were required to spend a week each year in the dealership service areas......oh, never mind. I am preaching to the choir here on this forum.

As a process consultant, all I see and hear from my clients is internal finger pointing and a litany of "why we can't" garbage instead of "how we can" and "why we should." Or, "It costs more to do it right the first time than it does to do it twice on (a percentage of) production." Nonsense. We have a corporate culture issue, a leadership issue, and a strategic vision issue.

Granted, motor vehicles are highly complex with a zillion parts. But broken down to its simplest form, a water leak should not carry on as a manufacturing issue for six model years (2004-2009) or a quality and service issue for ten years (2004-2013).

Don't get me started on what this leak has cost GM in customer satisfaction, warranty expense, image, future sales, brand loyalty, and the list goes on. Over some stupid pinch welds and/or weather stripping.

As the established automobile manufacturers have found out and are still witnessing, quality and service sells. It will always be so. A motor vehicle was and is one of the most expensive things we will buy in our lifetime.

If corporate size, brand recognition, and a century of experience is an advantage, then how do the Kia, Scion, Hyundai marques (for example) jump in out of nowhere the past decade and strip market share away from General Motors, Ford, and Chrysler? Bigger can be better, but sadly it is not.

PJ

PINOYTICO9
07-09-13, 03:00 PM
Hi again guys, I got assigned a "district supervisor" from gm/cadi because gm/cadi csr had no other way to go for lack of return call from dealer as she said,(since no one called from dealer I called and found out serv adv was on vacation week after leak test @ dealer, left message with the one taking care of her list did not called back as well)well this guy just came from outer space because he said first, internet is NOT a reliable source of information and please now be seated...GM has no data activity on this problem hence it is NOT widesrpead but extremely minimal !!!!!!!!! I even told weirddo I was contacted by gm/cadi from this forum, that he was doing a follow up out of it and still he wanted to fly so high so he will keep saying he couldn't see from where this was coming from. So on top of being on denial they give themselves the authority to jerk you off as they please...so frustrating because it seemed as if I was talking to a recording, he was unbereable, just good to show him the door to go and work on the fields picking up lettuce somewhere in the middle of nowhere where he belongs, so hard to believe that regardless of job(professional - technical - or whatever for that matter) I had the survival nature and honesty to always give more and more and more of me and to be on the move looking for more things to do, learn, improve in whatever post/duty I was assigned especially if I knew I had more to give so I will be completely satisfied with myself knowing that on pay day that money was honestly earned and it was rightfully mine and I will be a positive asset to the company, then two years unemployed by circumstances not choice I come across people like this who don't appreciate even a $12.00/hr salary just boils my blood, worst they think it just is this guy...well as I told the good for nothing internet sales mgr at the to--ta dealer in ta-pa there are four people riding on that vehicle and they happened to be the most important people in my life so they will have to look elsewhere to fool around. I went to college in Taiwan and saw first hand how they take over our business on this side of the pond, more than smart, opportunistic; and lack of satisfaction from consumers feeds them. PJ and nstar you guys are right on the money with your comments and we will continue to relinquish our advantage, superiority, and professionalism to companies overseas as long as we drop the load of bombs on a very few heads who want to do the right thing but can't keep up with sheer stupidity, incompetence, apathy, lack of ethics and principles co-workers(if they deserve to be call that) It seems that gm/cadi are beting on our apathy as well or in consumer ignorance, look how many ads are placed on all media from magazines (about to become history...aks time magazine) to internet, now my question is this: Do you think that in there you will find at least one with the b-lls to bring these kind of issues to light without big financial repercussions and loosing his/her job+career???? When I tried to find a "tsb" about this honestly I got tired and quit because there were so many I kept opening and they were for anything but lake cadillac leaks!!! did this in 2 or 3 different websitesthat at least to me looked reliable.

gm/cadi arguement is that my cadi is from 2005 thus not investing a dime on it(really!!! not even a break on parts, at least let the dealer get their money in labor out of your incompetence and total apathy); did not matter it was only 23.3K when we got it in 10/'13(33.3K now 07/'13) so it doesn't matter to me I want to help our economy and the nice design of their vehicles I will not get any gm product ever will try Honda - Mazda - even KIA/Hundai

One day...just maybe one day we'll be treted with respect, consideration, and a decent sense of thankfulness knowing that we get up to our necks financially just to get their product...thanks gm/cadi

nstar
07-09-13, 04:03 PM
I hear ya I have fought with GM on 04 SRX since new with several problems since new. And it is GM because dealer has tried through the corporation to resolve problems but they drag things out until vehicles are out of warranty then you know what they say!!!!!!!! That's water over the bridge but seems like business as usual. I have been thinking about pulling trigger on new XTS but then I remember the adventure with this 04 Srx. I also wonder about customer care on this forum if they are not located in India or so where because of time of day they cover forum and week end days they are on here just weird. why all the private messaging?

repnatl
07-09-13, 05:34 PM
Automakers make more money on the initial sale and repetitive service needs. Vehicles these days are not designed to last. If they stay reliable like Hondas then gm can't make any money. Think of it as when you buy a new phone its great but by the time the next model comes out or time for an upgrade your forced to buy another new one due to it's issues. With today's economy its best to either by certified pre owned or buy the Chilton manual and a good set of tools and do the repairs yourself. I have yet to find a gm dealer where the techs and or service manager knows anything about these trucks. If I go in knowing more than the the mechanics working on my truck that's a major issue and they always replace the wrong parts.

PINOYTICO9
07-13-13, 09:45 PM
...and a week has gone by and no sign from dealer nor serv adv, heck maybe she's got two weeks vacation, silly me jumping into conclusions...


as per reliabilty...that's hard to tackle, does it means there is no more pride in the U.S. products or flat out there's never been, then how do we grow our economy? out of good advertising??? GM shame on you, sad sad sad sad sad sad; what's left for us as consumer is to rise our voices and TAKE real action don't vote on election day (any election) stop borrowing money and using plastic bills (aka credit cards), that means for non essential things/travel/electronics/lawnmowers/etc save and pay off what you get and maybe they will get the message, sell cheaper cars, lower interest rates and and, sad sad this is pure utopia... later

SFVetteman
07-14-13, 12:00 AM
Sometimes sniveling doesn't work. Not surprising when you consider the car is almost nine years old and no longer in production, you are not the original owner and most likely have no previous relationship with the dealership. Just fix the leak and get on with your life.

Bill

PJ1520
07-15-13, 06:03 PM
That is what I would do...... PJ

PINOYTICO9
07-17-13, 08:50 PM
SFV needs to read my past posts, not sniveling(like you never done it)aside to that just a bit of my prior esperience with a VOLVO 960 with issues and no prior relationship with dealer and second owner as well, they fixed 3 different problems out of their own TSB's for NOTHING, I already decided to fix it already but at the same time since they have no clue about customer retention my business are going elsewhere in due time, more specific OUR MONEY is going across the pond to Honda's bank for a Pilot and an Odessey...did the test with GM, didn't work, We're goooooone without any remorse not to keep $$$ here in the U.S. not only that, what we needed to know we know and I think it is totally useless spending time on something that will not be solve due to lack of professionalism and respect to those who feed their pockets, me loyal??? to whom or what and what for???? This, I'm way smarter than bein loyal to brands; I spend money and expect a lotin return, don't get it... D E L E T E D E L E T E D E L E T E. Thank you all for all your imput this few weeks and good luck on your choices, spend your earned money wisely... see you on Honda owner's forums

"Life is dangerous NOT for people who do wrong but for those who do NOTHING!!!

SFVetteman
07-17-13, 09:46 PM
When you want someone to do something when they are under no obligation to do so it is sniveling. That said there is nothing wrong with sniveling; you give it a shot and if it works fine and if it doesn't then you move on lest you turn into a whiner.

Bill

Linkinyeah
08-27-13, 10:18 AM
Does anyone know the part # for the rubber hatch seal on a 2005 SRX AWD V8? Where to get a good deal on purchasing it?

orandaberg
08-27-13, 01:58 PM
Write to rippy with your vin number an he will get you a member price if he can get it