: Software issues.....



warnercc
06-12-13, 09:04 AM
If anyone remembers, I posted about my first experience with the service department at our local dealership a couple of months ago when I took our SRX in for the software update on the transmission (safety recall), the Cue update and the software update on the memory seats. When I went to pickup the car the day of the work, the seats didn't work at all. I had driven the car home and promptly turned around and took the car back and they had it overnight and the next day and assured me that everything was correct. Being this is my wife's car and I don't drive the car that often, I thought everything was working properly. I had the occasion to drive the car again this past weekend and was astounded that nothing appears to be working properly after the updates. The transmission shifts horribly. When under heavy acceleration, during an up-shift the engine will race while looking for the next gear, the seats still do not work properly in that they will not store any settings and the Cue system is totally screwed up. The menu system that will appear after making an adjustment to the system will sometimes disappear after a few seconds like it normally should, but most of the time will stay on the screen until the next time the car is shut off. When playing XM Radio, sometimes the song information will be displayed correctly, sometimes not at all and sometimes it will not update for 3-4 songs. The climate control is also totally lacking. First, it will freeze you out and then a few minutes later you are reaching for the window controls because it will be so hot in the car that you can't hardly breathe. It seems that everything they touched now doesn't work properly so that basically they took a car that had nothing wrong with it and turned it into a car that pisses me off when I see it in the garage. Is this really the best that GM has to offer? I complained about our previous car (a Lincoln) and the fact that I could never get the latest updates on the Sync system that was in that car, but I would rather they not touch anything then to update something and have it not work properly. I didn't even want the software update on the seats, they just did it when it was in for the transmission update. Same with the Cue System. Why fix something that isn't broke?

Cadillac Cust Svc
06-12-13, 06:47 PM
Hello warnercc,

I apologize that you are still experiencing issue with your SRX after you have had these updates done. Have you reached back out to the dealership after you noticed these issues? I would like to assist you in working with the dealership so we can attempt to get this situation resolved. Could you private message me your name, contact info, VIN, mileage, and dealership you are working with? I would like to call them on your behalf and discuss these concerns you are having with the vehicle. Thank you very much for your time and I look forward to assisting you with this concern.

Gregory W.
Cadillac Customer Care

GMJim
06-15-13, 07:29 AM
There is a software engineer on this forum. surprised he hasn't offered to help you.

eaglesgators
06-17-13, 02:56 AM
We have a 2010 SRX and have recently had terrible static issues when first starting entering the vehicle. There is a popping noise coming from the speakers and the radio works intermittently. Is this an issue with the radio and will GM replace it? Would appreciate any feedback.

warnercc
06-17-13, 10:54 AM
We finally got the car in on Saturday and they reflashed the seats and they are now at least working. Still prefer them as they were originally, but at least they work. They seemed to think the shifting issue was because of the ECO mode, but funny thing is it never did it before they did the recall. We turned ECO mode off and it hasn't done it but we will give it time. Not totally convinced that turning off a feature is really a solution. As for the Cue system, they did reflash something but not really sure what. I know we lost some of the setting but not all so not really sure exactly what they did. It still does not work properly 100% of the time so they think the solution on that is to replace the Cue module. Something new that has appeared is that sometimes when entering the car and you get the graphics on the center screen and on the dash, instead a number that appears to be a code will flash on the screen. They seem to think this is some kind of error code but since my wife is the only to have seen it, they can't be for sure what exactly it is. She is going to make a note the next time it appears. Also, now she is saying that sometimes when she approaches the locked car, it will buzz/vibrate at her. The best she can describe it is a vibrating cell phone is lying on a table. They didn't have a clue what that was. she's going to drive it for a week to see what else pops up.

Cadillac Cust Svc
06-17-13, 11:59 AM
We have a 2010 SRX and have recently had terrible static issues when first starting entering the vehicle. There is a popping noise coming from the speakers and the radio works intermittently. Is this an issue with the radio and will GM replace it? Would appreciate any feedback.

Hello eaglesgators,

I am sorry you are experiencing static issues with your speaker. If you would like to discuss this concern, please private message me. Be sure to include your VIN and current mileage so I can research this issue on your behalf.

Regards,

Laura M.
Cadillac Customer Service

----------


We finally got the car in on Saturday and they reflashed the seats and they are now at least working. Still prefer them as they were originally, but at least they work. They seemed to think the shifting issue was because of the ECO mode, but funny thing is it never did it before they did the recall. We turned ECO mode off and it hasn't done it but we will give it time. Not totally convinced that turning off a feature is really a solution. As for the Cue system, they did reflash something but not really sure what. I know we lost some of the setting but not all so not really sure exactly what they did. It still does not work properly 100% of the time so they think the solution on that is to replace the Cue module. Something new that has appeared is that sometimes when entering the car and you get the graphics on the center screen and on the dash, instead a number that appears to be a code will flash on the screen. They seem to think this is some kind of error code but since my wife is the only to have seen it, they can't be for sure what exactly it is. She is going to make a note the next time it appears. Also, now she is saying that sometimes when she approaches the locked car, it will buzz/vibrate at her. The best she can describe it is a vibrating cell phone is lying on a table. They didn't have a clue what that was. she's going to drive it for a week to see what else pops up.

Hello warnercc,

Thank you for the update. Glad to hear the seats are working now. Sorry other issues are still occurring. That is a good thing your wife will make note of the conditions the vehicle is under next time the concerns arise. If there are ever any questions or you would like to further discuss anything, don't hesitate to reach out to us.

Regards,

Laura M.
Cadillac Customer Service

warnercc
06-23-13, 03:06 PM
Further updates. We got in the car this morning and there was no audio from the radio. Tried adjusting the volume but nothing changed. Changed stations and then returned to the original station and then the sound came back. Also, menu not going away as it should be, again as well as song information not correct again. Still not convinced that the transmission is shifting properly. Even with ECO mode turned off, the transmission is now shifting hard....not smooth at all as it was when it was new.

Cadillac Cust Svc
06-24-13, 11:59 AM
Further updates. We got in the car this morning and there was no audio from the radio. Tried adjusting the volume but nothing changed. Changed stations and then returned to the original station and then the sound came back. Also, menu not going away as it should be, again as well as song information not correct again. Still not convinced that the transmission is shifting properly. Even with ECO mode turned off, the transmission is now shifting hard....not smooth at all as it was when it was new.

Hello warnercc,

Sorry there are issues with your vehicle still. If you would like to further discuss your concerns, please private message me.

Laura M.
Cadillac Customer Service

GMJim
06-24-13, 09:02 PM
I am a bad boy, and have considered myself spanked.

TheCaptain
06-25-13, 07:22 AM
Jim, don't be prodding... :skeptical:

warnercc
06-25-13, 12:03 PM
Well, the car is going in tomorrow afternoon for work to be done on Thursday. It sounds like they will be replacing the Cue module. I just hope they the computer they use to flash the new module works a little better then the last one they used. From their own mouths, "Usually, when these fail it's because of our computer not the module itself." Maybe it time to get a new computer or someone in to work on the one you have before you screw someone else's car up. Not sure what they are going to do about the transmission yet but I haven't had a car shift that bad since an '80 Monti Carlo I had and that had the transmission from hell in it. And for the record, leaving the car out of ECO mode shouldn't be necessary for the transmission to shift properly since it worked perfectly fine when it was new. The car has less than 4000 mile on it.

warnercc
06-28-13, 08:33 PM
Well, that was a total waste of two days. They had the car for two days and did absolutely nothing. All they did was open an engineering ticket with GM. In other words, nothing will ever get done. I take that back, they did get one thing done. They managed to get grease all of the drivers door door jam and the drivers floor mat. I would expect something like that from the mechanic down the street but not from a Cadillac service department.

stevec5375
06-29-13, 08:27 AM
Well, that was a total waste of two days. They had the car for two days and did absolutely nothing. All they did was open an engineering ticket with GM. In other words, nothing will ever get done. I take that back, they did get one thing done. They managed to get grease all of the drivers door door jam and the drivers floor mat. I would expect something like that from the mechanic down the street but not from a Cadillac service department.

I hope you refused to take delivery of it until they cleaned up the mess.

warnercc
06-29-13, 08:02 PM
To be truthful about it, at this point I don't have enough confidence in them to let them clean it up properly. Generally speaking, I don't trust anyone to clean my cars to my satisfaction. However, I do have pictures that will go to the proper people.

Cadillac Cust Svc
07-01-13, 09:52 AM
Well, that was a total waste of two days. They had the car for two days and did absolutely nothing. All they did was open an engineering ticket with GM. In other words, nothing will ever get done. I take that back, they did get one thing done. They managed to get grease all of the drivers door door jam and the drivers floor mat. I would expect something like that from the mechanic down the street but not from a Cadillac service department.

Hello warnercc,

I apologize that your service visit did not meet your expectations. I see Sarah has interacted with you via private message with your issue. If you respond back to the message with your information, I am more than happy to continue our interaction.

Laura M.
Cadillac Customer Service

eaglesgators
07-02-13, 12:56 AM
[QUOTE="Cadillac Cust Svc"]

Hello eaglesgators,

I am sorry you are experiencing static issues with your speaker. If you would like to discuss this concern, please private message me. Be sure to include your VIN and current mileage so I can research this issue on your behalf.

Regards,

Laura M.
Cadillac Customer Service

----------



Hello Laura M.

Thanks for your reply. I can be reached at eaglesgators@aol.com or by phone or text at 386-283-0086. We would appreciate any insight you may have on this issue.

The VIN number is 3GYFNBEY8AS559306 and we just went over 40,000 miles this afternoon 7/1/2013.

Ron Marcy

Cadillac Cust Svc
07-02-13, 02:45 PM
[QUOTE="Cadillac Cust Svc"]

Hello eaglesgators,

I am sorry you are experiencing static issues with your speaker. If you would like to discuss this concern, please private message me. Be sure to include your VIN and current mileage so I can research this issue on your behalf.

Regards,

Laura M.
Cadillac Customer Service

----------



Hello Laura M.

Thanks for your reply. I can be reached at eaglesgators@aol.com or by phone or text at 386-283-0086. We would appreciate any insight you may have on this issue.

The VIN number is 3GYFNBEY8AS559306 and we just went over 40,000 miles this afternoon 7/1/2013.

Ron Marcy

Hello Ron,

You are welcome. I wanted to let you know I responded to you via Email, so we can continue our interaction that way.

Laura M.
Cadillac Customer Care

warnercc
07-16-13, 08:09 PM
Well, I talked to a Cadillac Customer Service Rep last week and to be quite frank, it was a total waste of time to even answer the phone. Do they program all of these clowns with the same song and dance lines? I am taking the car in tomorrow for an oil change and I am going to insist that I stand and watch them do the work because I just don't trust them. My wife also has a Word document with embedded photos that is several pages long illustrating the continued problems she is having with the Cue system. Probably won't do any good because they will insist that they can't "duplicate the problems" but if they won't fix anything at least I will start to flood them with paperwork.

warnercc
07-19-13, 10:33 AM
Well, took the car in for the oil change and was greeted with the standard, "So how is the car doing?" line. When I proceeded to tell them I got absolutely no response. When I got home, I also realized that I haven't received any customer satisfaction surveys for the last couple for service department visits. That's one way to keep your ratings up by not sending the surveys to customers who are obviously dissatisfied.

RippyPartsDept
07-19-13, 11:27 AM
the dealers don't decide who to send the surveys to... the surveys are done by a third party to maintain integrity in the survey system

warnercc
07-20-13, 10:10 PM
the dealers don't decide who to send the surveys to... the surveys are done by a third party to maintain integrity in the survey system

That may be true but I think it's a very interesting coincidence.....especially when I have had contract with at least two different customer reps. If the third party isn't privy to your visit then they can't send you a survey, now can they. GM is in charge of the data that is sent to the third party.

RippyPartsDept
07-21-13, 03:21 PM
It would be a pretty big scandal if the manufacturers could (and did) mess with the survey system.

And I'm not sure that the manufacturers do have control over what gets sent to the survey companies. I think the dealers are signed up independent from their mfg

warnercc
08-18-13, 02:20 PM
We have another appointment on Monday morning because Friday night on the way home the radio audio went out. The only thing the screen displayed was the station number and nothing else. No audio at all. It would let us change the station in XM and also change to the regular FM radio but would not let us play any media from the connected phone, which my wife does a lot of. We even pulled over to the side of the road and shut the car off, also opened the door to be sure everything was dead but the interesting thing is the radio never shut off. When we got home, we put it in the garage and the radio still would not shut off by the power but or when we shut off the car. I checked about every 15 minutes and was sure that I would have to have it towed to the dealer because of a dead battery in the morning but sometime between 45-60 minutes, the radio finally shut off. The memory seats still don't work properly nor does it shift properly since the update. Now, the back of the thing rattles like a Yugo. A fine example of American craftsmanship.

Cadillac Cust Svc
08-18-13, 04:31 PM
We have another appointment on Monday morning because Friday night on the way home the radio audio went out. The only thing the screen displayed was the station number and nothing else. No audio at all. It would let us change the station in XM and also change to the regular FM radio but would not let us play any media from the connected phone, which my wife does a lot of. We even pulled over to the side of the road and shut the car off, also opened the door to be sure everything was dead but the interesting thing is the radio never shut off. When we got home, we put it in the garage and the radio still would not shut off by the power but or when we shut off the car. I checked about every 15 minutes and was sure that I would have to have it towed to the dealer because of a dead battery in the morning but sometime between 45-60 minutes, the radio finally shut off. The memory seats still don't work properly nor does it shift properly since the update. Now, the back of the thing rattles like a Yugo. A fine example of American craftsmanship.
Hello warnercc,

I apologize that your SRX has experienced this issue and was not able to produce any audio or play any media from your phone. Please keep us updated regarding your appointment on Monday morning. Would you like me to contact your District specialist regarding this concern and let them know that you will be taking your vehicle to the dealership tomorrow? Thank you very much for taking the time to keep us updated.

Gregory W.
Cadillac Customer Care

warnercc
08-19-13, 01:15 PM
Hello warnercc,

I apologize that your SRX has experienced this issue and was not able to produce any audio or play any media from your phone. Please keep us updated regarding your appointment on Monday morning. Would you like me to contact your District specialist regarding this concern and let them know that you will be taking your vehicle to the dealership tomorrow? Thank you very much for taking the time to keep us updated.

Gregory W.
Cadillac Customer Care

Actually, it does no good to contact the "District Specialist" because that's all I need is another person telling me that they can't duplicate the problem so they can't fix it because that is what I have basically gotten so far. Been there, done that.

Cadillac Cust Svc
08-19-13, 02:30 PM
Actually, it does no good to contact the "District Specialist" because that's all I need is another person telling me that they can't duplicate the problem so they can't fix it because that is what I have basically gotten so far. Been there, done that.

Hi warnercc,

I am sorry for this ongoing issue you are experiencing with your vehicle. I understand your frustration with being told it is not able to be duplicated. If you do want Gregory's or my help, don't hesitate to contact us.

Sincerely,

Laura M.
Cadillac Customer Care

algiorda
08-19-13, 07:52 PM
Warnercc, sounds like it's time to take the car to a different dealer. I definitely think you need a 3rd party objective analysis of your issues. You might want to check with your state Lemon laws. In some states if you have to take your car in 3 or more times for the same issue without satisfaction, you can return the car to the dealer for a new car. YMMV

warnercc
08-20-13, 11:22 AM
Interestingly, when my wife dropped of the car yesterday morning, there was another gentleman there dropping of his '12 SRX and he happened to ask her how she liked the car. She then proceeded to tell him about all the problems we have been having while numerous other customers standing there listening. She actually told the guy she wished she had her Lincoln back. The service writer called me before lunch and said that they thought they had the rattles fixed (we will see) and were going to order a new "radio" and should have it tomorrow (today) and they would keep the car until it was fixed. I called my wife and told her all of this. The service writer then called me back at 4:00 and said that Cadillac would not authorize the replacement of the radio because the service tech had not "witnessed" the issues we have been conveying to them. I was pissed. Don't tell me you are going to do something and then call me back 4 hours later and tell me that you're not going to do that. I told my wife all of this and she was really pissed. She has been talking pictures of all of these things for the last 3-4 months. She sat down and made a document with the embedded pictures illustrating the problems she has been having and dropped it off at the dealership this morning. They only thought they had problems when I was pissed off. Her being pissed off will make the OK tornadoes look like a summer breeze. This ought to be interesting. If they don't do anything now, I guess the next step will be a lawyer. Never, Never again will a GM product darken my garage.

----------


Warnercc, sounds like it's time to take the car to a different dealer. I definitely think you need a 3rd party objective analysis of your issues. You might want to check with your state Lemon laws. In some states if you have to take your car in 3 or more times for the same issue without satisfaction, you can return the car to the dealer for a new car. YMMV

Easier said than done. This is the only Cadillac dealership in the immediate area.

warnercc
08-24-13, 02:59 PM
Day six with no return date in sight. When I talked to them yesterday, their attitudes seemed to change when I pointed out that the car now qualifies under the Illinois lemon law. I actually got a call from the guy that sold me the car when I got home. They don't like the word "lawyer".

Our loaner is now another SRX. In my opinion, not to bright of move on their part. My wife just commented that the loaner doesn't shift anything like her car and the radio actually works properly.

warnercc
08-27-13, 11:28 AM
Day nine? Really? And now they are saying the car may have wiring issues? It's time for someone to step up and stop jerking us around.

RippyPartsDept
08-27-13, 01:21 PM
have you been in contact with Cadillac Customer Care?

warnercc
08-27-13, 01:53 PM
have you been in contact with Cadillac Customer Care?

Funny you should ask that question. I just spent over an hour on the phone with CCC. Why do I feel like I've been talking to one of those old dolls with the little plastic ring in the back of their neck? Pull the cord and get a preprogrammed response. Anyway, they are supposed to call me back tomorrow. Started looking for a lemon law lawyer today, also.

RippyPartsDept
08-27-13, 03:11 PM
Why didn't you take Laura up on her offer to help?
Much easier to deal with her electronically (via email) than to wait on hold and waste "over an hour" of your time feeling like you're talking to a preprogrammed doll.

'12CTSman
08-27-13, 08:18 PM
Why didn't you take Laura up on her offer to help?
Much easier to deal with her electronically (via email) than to wait on hold and waste "over an hour" of your time feeling like you're talking to a preprogrammed doll.

Agreed, but I've had the feeling for awhile there is more to this saga we will never know about akin to who is Red John. Unfortunately, we only have anecdotal information from one party, whom like yours truly, spends entirely too much time on forums palavering with faceless entities, who are known to exaggerate life's little annoyances and/or fabricate tales of woe. I was wondering how long it would be until Citrus x limon would be mentioned. My money is on Cadillac in this polemic and I'll buy the popcorn.

warnercc
08-28-13, 09:41 AM
Why didn't you take Laura up on her offer to help?
Much easier to deal with her electronically (via email) than to wait on hold and waste "over an hour" of your time feeling like you're talking to a preprogrammed doll.

And how do you know I didn't? Did you ever think that I got the same response from her that I have gotten from everyone else I have talked to at GM? We are now on day 10 of it being in the service department. I haven't so much as even seen the car since last Monday morning when I left for work and it was still parked in my garage. My wife dropped it off on her way to work and that is the last we have even seen it. The only thing I know for sure is that they have burned a whole tank of gas since it has been dropped off, at least that is what the OnStar app on my phone is telling me. For all I know, they could be using it as a loaner for someone else.

----------


Agreed, but I've had the feeling for awhile there is more to this saga we will never know about akin to who is Red John. Unfortunately, we only have anecdotal information from one party, whom like yours truly, spends entirely too much time on forums palavering with faceless entities, who are known to exaggerate life's little annoyances and/or fabricate tales of woe. I was wondering how long it would be until Citrus x limon would be mentioned. My money is on Cadillac in this polemic and I'll buy the popcorn.

So your saying that you wouldn't care if you got out of your car with it parked in the garage after having just screwed up royally and you kept checking it every 15 minutes to see if all the electronics have shut down and it had not? I don't know about you, but I began to worry just what the heck was going on to the point was the thing going to catch on fire and burn my house down. I have heard of far stranger things happen with cars than that. Maybe that's why these cars have the problems that they do because of mushrooms like you and all the rest of the people on these forums. If your content in being kept in the dark and being fed S@#t all day then have at it but for what I spent on this car I expect more.

adamjeeps
08-28-13, 11:54 AM
I would call the dealer for an update and an explanation for the miles they are putting on it. I would bet the service department is driving it home. I didn't have a problem with them doing that for my tires issue but I would hope they would ask you if that was ok before they did it.

It sounds like they admit there is a problem so at least your half-way to the solution.

warnercc
08-28-13, 03:41 PM
Interestingly, I received a call from CCC about 11:00. It seems that they finally got the radio/Cue system to act up after 9 days and even more interestingly, about 2 hours after I talked to CCC yesterday and they are replacing things today. I find this very coincidental that all of this is taking place after mention of lawyers but whatever, as long as they are doing SOMETHING. To me, that is the point, DO SOMETHING....don't just drive my car around for 10 days and keep me in the dark.

stevec5375
08-28-13, 05:15 PM
The problems you described are all there for the 2010 owner to see. The question is why are they still around for the 2013 owner to see?

warnercc
08-28-13, 06:02 PM
Service department finally called at 4:00. The car is supposedly fixed. They have replaced the Cue module in the car. Time will tell if that is the fix.

----------


The problems you described are all there for the 2010 owner to see. The question is why are they still around for the 2013 owner to see?

It seems that they refuse to admit that they have some engineering deficiencies with the whole system that perhaps a mere software update won't fix? From what I have read, their software update that was suppose to "improve the overall Cue experience" has caused more problems than it was worth. If they were really taking these problems seriously, there would have been another update in 4 months to correct the problems with the system. That tells me that there are major design problems with the system that they aren't willing to correct for cost reasons.

'12CTSman
08-28-13, 08:20 PM
There is no need to cast aspersions on myself, or other members of the forum. Obviously, you feel for what you paid for your SRX it should be perfect. Well, I have news for you bucko--there is no perfect car produced yet. Unless someone on this forum is one of the four adults in the US with a mental problem, I would surmise they are just as concerned about any problems their SRXs might have as you are. As an IT manager, as you purport, you should realize more than anyone on this forum that electronics are only as good as the hardware and software. Any new system will have bugs considering the millions of lines of code that have to be written. I'm sorry you have been having problems with your SRX, but no one on this forum is responsible for any real or imagined problems you have had, or will have with your current SRX. Please, let's keep this civil and drop the name calling. BTW, I love mushrooms.

warnercc
08-28-13, 11:01 PM
There is no need to cast aspersions on myself, or other members of the forum. Obviously, you feel for what you paid for your SRX it should be perfect. Well, I have news for you bucko--there is no perfect car produced yet. Unless someone on this forum is one of the four adults in the US with a mental problem, I would surmise they are just as concerned about any problems their SRXs might have as you are. As an IT manager, as you purport, you should realize more than anyone on this forum that electronics are only as good as the hardware and software. Any new system will have bugs considering the millions of lines of code that have to be written. I'm sorry you have been having problems with your SRX, but no one on this forum is responsible for any real or imagined problems you have had, or will have with your current SRX. Please, let's keep this civil and drop the name calling. BTW, I love mushrooms.

And once again, you have no grasp of what all of this has been about. I realize that cars have problems, my point in all of this is the fact that they had done absolutely nothing to fix those problems up until yesterday afternoon. Any new system will have bugs, that is true. But so far, they have made no attempts in four months to correct any of those bugs with new updates. With a system that has as many problems as the Cue system has, that is unforgivable. As an IT department, if we took that approach to a system as bad as the Cue system is, we wouldn't have jobs very long.

RippyPartsDept
08-29-13, 10:43 AM
what are the many problems that the cue system has? can you list them all?

from what i can tell you have had some problems but they aren't "many"

95+% of the cue systems in the wild are operating flawlessly with happy owners

you act as if they all hare having the problems yours has had

'12CTSman
08-29-13, 12:58 PM
A fairy tale: What's it All About!

Once upon a time, a nice young guy wants to buy a 2013 Cadillac SRX. He bought the SRX for a lot of money he didn't really have and had to finance it for 6 years. He expected it to be perfect, but the SRX had a problem that he expected his Cadillac dealership to fix at his convenience in a timely fashion. Somewhere along the way, he, or someone else, complained, either about the cost of the SRX, or kept harping that he should not have purchased the SRX in the first place. He got really pissed and decided he hated the SRX and wanted his downpayment back, but that's not going to happen, so he decides to vent on this forum about the CUE system and anything else he could think of. Time passes and his SRX is still not up to his standards and he is afraid his castle is going to burn down when the SRX explodes in his carriage house. Several GM Customer Reps want to help him resolve his problems, but he is afraid his dealership will black ball him and put his name on some list that goes to all GM dealerships. Along the way members of this forum really piss him off with helpful or inane comments/suggestions. Meanwhile, his SRX continues to aggravate him. He wants to sue as the SRX is a lemon. Lo and behold, someone from GM hears the word lemon and his SRX is fixed, but he keeps thinking something else is going to break and he is afraid to drive the SRX ever again. Time passes. The next time he does drive the SRX it is totaled in a wreck (no one hurt) and his insurance company gives him/Ally a check for more than what he paid and financed for the SRX. He goes out and buys the Prius his significant other wanted in the first place and he lives happily ever after. The end.

Disclaimer: The preceding is total fiction from a warped mind. Any reference to any person, living or dead, is purely coincidental.

Ponyman
08-29-13, 05:42 PM
As Adamsjeep explained, a tiny fraction of the SRX buyers post here. Those that are satisfied mostly feel no reason to complain, so the few with problems override this forum . That is the way it is in all car forums. Our 10 was an excellent car, and our 13 is even better. I am one of those who have to have everything right, and would not hesitate to be one of the complainers if things were not so. I realize there are some with real problems. I had a new 08 CTS the motor went our on at 1300 miles, but Cadillac eventually stepped up and replaced the motor and the car was fine for the rest of the time we owned it. We are fast approaching retirement and the new cars will necessarily have to slow down, but depending on the looks I would not hesitate to buy another SRX based on our experiences with the two we have owned.

warnercc
09-06-13, 02:12 PM
A fairy tale: What's it All About!

Once upon a time, a nice young guy wants to buy a 2013 Cadillac SRX. He bought the SRX for a lot of money he didn't really have and had to finance it for 6 years. He expected it to be perfect, but the SRX had a problem that he expected his Cadillac dealership to fix at his convenience in a timely fashion. Somewhere along the way, he, or someone else, complained, either about the cost of the SRX, or kept harping that he should not have purchased the SRX in the first place. He got really pissed and decided he hated the SRX and wanted his downpayment back, but that's not going to happen, so he decides to vent on this forum about the CUE system and anything else he could think of. Time passes and his SRX is still not up to his standards and he is afraid his castle is going to burn down when the SRX explodes in his carriage house. Several GM Customer Reps want to help him resolve his problems, but he is afraid his dealership will black ball him and put his name on some list that goes to all GM dealerships. Along the way members of this forum really piss him off with helpful or inane comments/suggestions. Meanwhile, his SRX continues to aggravate him. He wants to sue as the SRX is a lemon. Lo and behold, someone from GM hears the word lemon and his SRX is fixed, but he keeps thinking something else is going to break and he is afraid to drive the SRX ever again. Time passes. The next time he does drive the SRX it is totaled in a wreck (no one hurt) and his insurance company gives him/Ally a check for more than what he paid and financed for the SRX. He goes out and buys the Prius his significant other wanted in the first place and he lives happily ever after. The end.

Disclaimer: The preceding is total fiction from a warped mind. Any reference to any person, living or dead, is purely coincidental.

Go tell your fairy tail to someone else. You don't know me and you don't know my financial situation. So I'm wrong to expect a manufacturer to live up to the warranty for their product? And by the way, they replaced the Cue module and more than a week later it is working perfectly. Now on to another story. Earlier in this thread, I mentioned the fact that I had not received a customer satisfaction survey since I started having these problems back in April. Not one time in countless visits to the service department. Low and behold, 10 days after they finally appear to have the problems fixed, I receive a customer satisfaction survey. Coincidence? I think not....but you mushrooms believe what you want to believe.
I'm done with this.....