: Any reason why voice prompt keeps switching back to LONG?



NJRonbo
06-10-13, 12:50 PM
Every time I go into settings and specify that I want the voice prompt
to use the SHORT command instead of the LONG, it seems to switch back
to the LONG within a couple days.

pissedoffwookiee
06-10-13, 03:14 PM
mine does this too, it's infuriating, especially if you suffer through the long indexing times

cdp
07-16-13, 11:34 PM
Mine does this too. It's beyond annoying at this point. I started out kind of liking it but the more I've used it use it the more I dislike it. I should have known better with new tech, but didn't dream it would be this half baked and really thought they would have frequent updates to fix problems. Was I ever wrong. Not sure the one update I got really fixed anything. Very disappointing.

On the bright side, Pandora actually works well for me.

inspectorudy
07-17-13, 10:11 AM
I have the same problem but if I use the left hand voice button to silence her then it stops that long insult to our intelligence. I wonder when they tech guys wrote that lecture did they not consider what it sounded like for one hundredth time? How about a no prompt option with only "Input not understood"?

kiboater
07-23-13, 10:54 PM
I have the same issue with my updated SRX

cadillacricket
07-23-13, 11:28 PM
Hmmm, sounds like another software glitch...

How many of you have reported this to your dealer?

pissedoffwookiee
07-24-13, 04:23 AM
Hmmm, sounds like another software glitch...

How many of you have reported this to your dealer?

the dealers can't help, they're waiting for the update too, anyone notice how slow the cue segment of the forum is , it's because this situation sucks so bad, and we've been worn down. I want to applaud Cadillacs presence here and it's not their fault, but I don't see how they even help. the cue helpline can't help either all they say is go to the dealer, which takes us back full circle. voice doesn't work, stopped using it, iPod doesn't work stopped using that, AM/FM can't handle HD stopped using that, Bluetooth works great only real way to get at your music effectively, problem is Bluetooth dies when you plug your phone in so despite having 3 USB ports I have to use a cigarette lighter charger in order to listen to stuff the only way that works well. and through all this we get to watch commercials showing us how the Chevy sonic does it better, and we still have to grab our phone risking a ticket to avoid the radio being locked up for an hour indexing. This is the CADILLAC USER EXPERIENCE, so far the experience part has been bad

NJRonbo
07-24-13, 04:39 AM
I am attempting to personally contact the engineering team to make certain that this problem is addressed in the next update.

I will let you know if I hear anything.

inspectorudy
07-24-13, 09:47 AM
My wife and I are narrowing down the items that we routinely use in CUE and eventually we will be down to Nav and radio/music/phones. The rest of CUE is so tedious and requires so much effort to use that it is dangerous. I thought that using the menu in the DIC would be safer and more efficient but the EYE time required is the same just not the head turning to use the screen. I cannot foresee a "Fix" that will correct this mess because it looks like the initial architecture is poorly designed and small incremental changes will not help. I can dream of a "Box" swap where the entire CUE system is replaced with a new unit that has major changes in design but I think that will be in the 2015 new model cars and not an update to ours.

NJRonbo
07-24-13, 10:15 AM
Okay...

Have received a response from the engineering team and this is a problem that they have identified and finding a fix for.

pissedoffwookiee
08-23-13, 04:00 PM
Okay...

Have received a response from the engineering team and this is a problem that they have identified and finding a fix for.

Just an FYI, my dealer found a new update for CUE, uploaded it to mine and fixed this, so happy now, i brought it to their attention when a loaner XTS they gave me didn't have this problem, my version number stayed the same though

NJRonbo
08-23-13, 04:02 PM
Wow...wonder why no announcement was made about this update to everyone else?

Guess I have to call my dealer now to find out if a CUE update is available.

pissedoffwookiee
08-23-13, 06:50 PM
Wow...wonder why no announcement was made about this update to everyone else?

Guess I have to call my dealer now to find out if a CUE update is available.

when i brought this to my dealers attention they found a TSB for it, and uploaded something, my 60 presets were blown out which SUUUUCCCKKKSSS!!!! but its a small price to pay to keep from getting lectured by my car just because i have nice music collection. now all she says when i try to make a phone call is "media device initializing", beep....so nice, and like i said software version stayed the same so this was probably some patch or my initial update went wrong somehow and re-doing it fixed it, i don't know yet because i havent gotten my paperwork, theyre still working on my parcel shelf rattle.

matthayes3741
08-31-13, 09:03 PM
Can you get the TSB number so we can provide it to our dealerships?

pissedoffwookiee
09-01-13, 04:24 AM
whatever they uploaded didn't fix it it's back it just takes a day or two to revert to long at first I thought it was my wife's key that was doing it after the update, but it's not

GJB
09-04-13, 12:31 PM
Wookiee, I changed the voice prompt setting on my BB from normal to off. I've been wondering if our phone settings are overiding CUE. I'll let you know if mine returns but is held since Saturday so 3 days but not much driving during that time.

pissedoffwookiee
09-04-13, 02:07 PM
Wookiee, I changed the voice prompt setting on my BB from normal to off. I've been wondering if our phone settings are overiding CUE. I'll let you know if mine returns but is held since Saturday so 3 days but not much driving during that time.

that sounds, like a good avenue to look into, unfortunately SIRI has no such option Shes either on or off, the only thing you can change in her behavior is voice prompt always on or paired device only which wont help...i may have to go android, .... how does pandora work with your BB?

GJB
09-05-13, 11:04 AM
Wook I do not use pandora with my BB because its provided by my work. Oh and my theory....bust it went back to long on me yesterday.

flycaster
09-05-13, 11:50 AM
Brought the car in today for some updates and pointed out the long reply issue to my SA. He asked me under which setting did this occur...appeared he didn't know about it. I pointed out (by actual demonstration) that my biggest problem was with Navigation. When I get the car back, I'll report on the "fix."

pissedoffwookiee
09-05-13, 03:04 PM
started using a cig lighter USB charger to avoid contact with my phone and car and so far from last night to this morning it's stayed put, what bugs me is the same radio in an XTS loaner i had when my turbo was being replaced didnt have this problem.

flycaster
09-06-13, 03:27 PM
OK, I may have goofed and I'm quit embarrassed that when the SA checked out my Long/Short setting, it was on Long. But all is not lost as he reset it to Short (which it may have been on and then reverted to Long), and now if it reverts to Long I will have proof of this glitch. But then again, the dealer probably wouldn't be able to do a fix as he needs Caddy to send a software fix, which apparently isn't yet available. Nonetheless, stay tuned...

Back to Long...as expected. Caddy. how about the fix? Should be easy enough to do.

NJRonbo
09-11-13, 07:07 AM
So, the latest is that there is no new software update to fix this glitch?

carpenter
02-19-14, 10:18 PM
Ggoing to bump this to see if anyone has had luck with a fix. I am having the same issue with reverting back to long.

carpenter
02-23-14, 03:12 PM
CUE info line techs are of no use at all. They have apparently never heard of this problem and there is nothing in their dealership database that shows anyone reporting this issue. What good does it do to have this team together when they can't even find info on a pretty widespread problem? I find it pretty hard to believe they don't have anything documented on this.

"system error" on startup is not an issue they say unless it won't go away. "Just live with it" is the answer they say (not the exact words)

We have several Cadillac reps on this forum. why wouldn't they put one of their "CUE" techs on here as well to start proactively looking at some of the issues people are having and possibly answer some threads and questions or offer possible solutions?

So my question to the Cadillac reps that are here. What would it take to get something like that done? Kind of ridiculous to call in for a pretty common CUE issue and be told "never heard of it"

nightracerx
02-24-14, 03:15 AM
I have the same problem with my 2013 Cadillac SRX. It's very frustrating, I have oil change scheduled in the next two weeks and I will bring it up at the dealership.

Cadillac Cust Svc
02-24-14, 04:21 PM
CUE info line techs are of no use at all. They have apparently never heard of this problem and there is nothing in their dealership database that shows anyone reporting this issue. What good does it do to have this team together when they can't even find info on a pretty widespread problem? I find it pretty hard to believe they don't have anything documented on this.

"system error" on startup is not an issue they say unless it won't go away. "Just live with it" is the answer they say (not the exact words)

We have several Cadillac reps on this forum. why wouldn't they put one of their "CUE" techs on here as well to start proactively looking at some of the issues people are having and possibly answer some threads and questions or offer possible solutions?

So my question to the Cadillac reps that are here. What would it take to get something like that done? Kind of ridiculous to call in for a pretty common CUE issue and be told "never heard of it"

Hello carpenter,

I apologize you are frustrated due to your current situation. Have you tried contacting the CUE support team recently? Unfortunately, we do not have information pertaining to CUE technicians. If you would like to further discuss your concerns, please feel free to send us a private message.

Sincerely,

Laura M.
Cadillac Customer Care

----------


I have the same problem with my 2013 Cadillac SRX. It's very frustrating, I have oil change scheduled in the next two weeks and I will bring it up at the dealership.

Hi nightracerx,

If you would like to further discuss this and have my involvement while working with your dealer, please let me know. I can be reached via private message and I am more than happy to assist the best I can.

Regards,

Laura M.
Cadillac Customer Care

nightracerx
03-14-14, 05:20 PM
Just got back from the dealer on the oil change. Dealer inspected the unit and found it to be odd that it is doing that jumping back to "long" prompt after restart, I'm also running the latest version of software, so it could be a hardware problem or unresolved software problem. They ordered a new unit for me that will arrive next week and install it, it should solve the problem. My CUE LCD screen also rattles like crazy when I go over bumps on the road so replacing the unit will most likely solve that problem as well. :)

skyy
03-19-14, 02:01 AM
I'm having the same problem. Have isolated that it seems to occur if you start from the key.

JoeGrapes
03-19-14, 12:14 PM
Yes my XTS does the same. I don't use the voice much but I have set it to short and the next time I use it it's back to long. I'm sure it's a software glitch. I just shrug my shoulders and say the hell with it.

torkibe
03-19-14, 06:19 PM
I'm having the same problem. Have isolated that it seems to occur if you start from the key.

This is an interesting theory. I am going to test this.

nightracerx
03-22-14, 04:33 AM
Just got back from the dealer on the oil change. Dealer inspected the unit and found it to be odd that it is doing that jumping back to "long" prompt after restart, I'm also running the latest version of software, so it could be a hardware problem or unresolved software problem. They ordered a new unit for me that will arrive next week and install it, it should solve the problem. My CUE LCD screen also rattles like crazy when I go over bumps on the road so replacing the unit will most likely solve that problem as well. :)

Had the unit replaced today, thankfully the annoying rattle is gone. Apparently the haptic feedback motor or whatever in there was causing the rattle, and the LCD cover was poorly aligned previously. So far the voice prompt jumping back to long haven't appeared yet, they did a reflash of the software so that might have helped.


I'm having the same problem. Have isolated that it seems to occur if you start from the key.

Mine was jumping back to long regardless of starting method, remote start or push button start, it doesn't happen all the time but at least 25% of the time.

carpenter
03-26-14, 10:50 AM
Well mine is going back in today for the voice prompt issue and the up/down favorites issue. I am going to stick on them to have it resolved even if it means replacing the CUE. I'll keep this posted with the process and what is being done. That way if indeed it does get fixed somehow they others can see what was done.

EDIT 1: Car was dropped off Wednesday. Picked up a white 2014 CTS 2.0T Lux as a loaner.
I called the dealership yesterday to see what was going on. The techs were able to replicate the problem of switching back to long prompts. They talked to the tac team who asked them to see if a 2013 on the lot did the same thing. I asked if it did what does that mean? They said if one on the lot did the same it means they would look into getting a TSB. If not they would look at replacing the radio. Today is Friday and I haven't heard anything back from the dealership as to what the plan is. Guess I get the CTS for the weekend. Sidenote.... The CTS rides like a dream. Feels VERY well built and solid. Quiet as can be on the road. Not enough power in the 2.0T for this car though.

EDIT 2: Day 9 in the CTS now. I called Monday to check the status and it sounded like they really haven't even given it much of a look. I was told "the tech is looking at it in between other jobs" Which to me means, "we haven't done anything yet aside from verify it switches back to long" Service adviser said that he would call when he had an update. Well it's now 3 days later and still nothing. Left a message with the adviser to give me a call back. I love the new CTS, but getting to the point I'd just like to be back in my car now.

skyy
03-30-14, 03:56 PM
Yes this keeps happening. I haven't had a chance to take it to the dealer, but that will probably be a long process. Can someone from Cadillac, NOT THE OUTSOURCED call center look into this?

nightracerx
04-02-14, 07:02 PM
I just had my radio replaced and it still goes back to long. It's a software glitch for sure.

carpenter
04-09-14, 11:32 AM
Well mine is going back in today for the voice prompt issue and the up/down favorites issue. I am going to stick on them to have it resolved even if it means replacing the CUE. I'll keep this posted with the process and what is being done. That way if indeed it does get fixed somehow they others can see what was done.

EDIT 1: Car was dropped off Wednesday. Picked up a white 2014 CTS 2.0T Lux as a loaner.
I called the dealership yesterday to see what was going on. The techs were able to replicate the problem of switching back to long prompts. They talked to the tac team who asked them to see if a 2013 on the lot did the same thing. I asked if it did what does that mean? They said if one on the lot did the same it means they would look into getting a TSB. If not they would look at replacing the radio. Today is Friday and I haven't heard anything back from the dealership as to what the plan is. Guess I get the CTS for the weekend. Sidenote.... The CTS rides like a dream. Feels VERY well built and solid. Quiet as can be on the road. Not enough power in the 2.0T for this car though.

EDIT 2: Day 9 in the CTS now. I called Monday to check the status and it sounded like they really haven't even given it much of a look. I was told "the tech is looking at it in between other jobs" Which to me means, "we haven't done anything yet aside from verify it switches back to long" Service adviser said that he would call when he had an update. Well it's now 3 days later and still nothing. Left a message with the adviser to give me a call back. I love the new CTS, but getting to the point I'd just like to be back in my car now.

EDIT 3: Day 15 in the CTS. Service rep told me that they have been working with a guy named David from TAC. They have replaced the CUE with a new one that does the same thing. They are doing more testing and debugging with this David guy. My ATS is getting some paint work done this weekend so I told them I needed my car Thursday for the weekend, but told them I wanted to bring it right back on Monday and not just keep it and wait for them to find out more info. I wanted to make sure they have some incentive to stay on top of this and get it fixed. I would think that me driving around in their new CTS loaner forever would give them some incentive to work with GM to get it fixed. At least a little more than if I just took my car back and let had them work with GM/David on their own time.

I cannot update the thread anymore so I will just quote myself and include the update.

bmcleod
04-27-14, 11:39 AM
I cannot update the thread anymore so I will just quote myself and include the update.
Carpenter, any updates on the long prompt issue? With as many as have this problem it's hard to believe they have the dealer troubleshooting it. Pretty discouraging, I'm sure getting tired of the 'initializing' and 'indexing' messages.

rclong
04-27-14, 03:09 PM
I too am having problems with CUE. To the person who was thinking of going Android to avoid the Long Voice Prompt problem. My Android works OK (sort of), if I want to use Pandora I can not use an app called Robin (its Androids answer to SIRI) If I try to use any information from my phone contact list other than phone number, no luck. I contacted CUE help, and they had no answers to any of my questions. I made sure to advise them of the Robin problem several months ago and when I called in regard to Long Voice Prompt I asked about the Pandora and Robin problem. Had never herd of it and Pandora should work fine;)

Cadillac Cust Svc
04-27-14, 03:30 PM
Carpenter, any updates on the long prompt issue? With as many as have this problem it's hard to believe they have the dealer troubleshooting it. Pretty discouraging, I'm sure getting tired of the 'initializing' and 'indexing' messages.

Hi bmcleod,

I can understand how unexpected vehicle concerns can be discouraging. If you would like us to reach out to your dealership on your behalf please do not hesitate to send us a private message with your full contact information, VIN, current mileage, and involved dealership.

Sincerely,

Jonathan A. (Assisting)
Cadillac Customer Care


I too am having problems with CUE. To the person who was thinking of going Android to avoid the Long Voice Prompt problem. My Android works OK (sort of), if I want to use Pandora I can not use an app called Robin (its Androids answer to SIRI) If I try to use any information from my phone contact list other than phone number, no luck. I contacted CUE help, and they had no answers to any of my questions. I made sure to advise them of the Robin problem several months ago and when I called in regard to Long Voice Prompt I asked about the Pandora and Robin problem. Had never herd of it and Pandora should work fine;)

Hello rclong,

I apologize that for the difficulty you have experienced with your CUE. If there is anything that we can assist you with on our end please be sure to contact us via private message with your full contact information, VIN, current mileage, and involved dealership.

Sincerely,

Jonathan A. (Assisting)
Cadillac Customer Care

carpenter
04-28-14, 12:40 PM
Carpenter, any updates on the long prompt issue? With as many as have this problem it's hard to believe they have the dealer troubleshooting it. Pretty discouraging, I'm sure getting tired of the 'initializing' and 'indexing' messages.

I had the loaner for 18 days. I finally gave it back. I am still working with Katie from the infotainment line and she is keeping in regular contact (twice a week) with the dealership who is working with a CUE engineer. I just received a call from the dealership and the CUE engineer basically told them "That is how it is supposed to work" which I know isn't the case because I know many ATS owners prompts are working just fine. I just posted a thread in the ATS section to have as many ATS owners as I can just do a check and see what happens. This way I can go back to the dealership and say "no, it's not how it's supposed to work, here's a bunch that are working correctly" The dealer said they tried all the ATSs (just a few) on the lot and they all did the same thing. Those were 2014 models. I am going to contact KAtie again to give her an update and see what she has to say about them saying "it should work this way" as I know that is not that case, but I want to hear it right from her as well.

rustybear3
04-28-14, 04:38 PM
I wish I could find the post where someone said there was a CUE update which solved the prompt problem and specifically addressed it. They even posted the update number.....damn if I can find it again...

bmcleod
04-28-14, 06:19 PM
Hi bmcleod,

I can understand how unexpected vehicle concerns can be discouraging. If you would like us to reach out to your dealership on your behalf please do not hesitate to send us a private message with your full contact information, VIN, current mileage, and involved dealership.

Sincerely,

Jonathan A. (Assisting)
Cadillac Customer Care

Thank you for your participation here, but I question the effectiveness and efficiency of your suggestion. Carpenter has been working with a dealer for weeks without solution, now directly with the Infotainment group and still no help. What value is it for each of us to independently contact our dealer and you to try and solve a problem that Cadillac doesn't seem to know how (or can't) solve? I personally don't have the time (or patience) that Carpenter has shown, but I very much appreciate the effort he has put forth and for documenting it here.

If you were to lead an investigation into this problem for the group and allow the results to be posted here for the benefit of all, I'm sure many would be willing to send whatever information you need for it to be properly researched and solved. The board could then help others who read the solution (or lack of) in the future. To get things started I will PM the information requested but won't involve another dealer at this point. Thanks again for your offer to help.

Edit: Attempted to PM account 'Cadillac Cust Svc', it responds that it's not open to PMs.

carpenter
04-29-14, 11:45 AM
So Katie from the infotainment group basically said "the engineer has final decision" and they will go off whatever he says. I believe she closed the ticket. I sarcastically asked if the people's who's voice prompts don't reset back to long should take their cars in because obviously if the engineer is saying that mine is operating correctly then those vehicles aren't working correctly. When the engineer says "it's working the way it's supposed to" that's what the dealership will stick to unless someone provides further examples to contradict. So basically this is a lazy engineer that doesn't want to admit or work on the issue. There is no way an engineer could possibly say "yeah this is how we wanted it to work" While I agree this might accidentally be how it has been coded to work, but obviously that's a bug and not correct. That said it still doesn't explain why some people's work just fine. It's been 24 hours and so far only 3 responses in the thread in the ATS forums. A little disappointing as it has 200 views and I am certain most people have CUE. I want to get a relatively large data sample to take to the dealer.

Rippy or Lindsay... if either of you dealers, or if there are other dealers see this, is this something you could help me/us with by checking a couple ATSs on your lot? Just start the car, make sure the setting is set to short, and then check again in a couple hours to see if it has reverted to long.
HOME > SETTINGS > VOICE > PROMPT LENGTH [LONG/SHORT]

Cadillac Cust Svc
04-30-14, 03:16 PM
Hello bmcleod,

You are welcome. We understand this concern has been frustrating for many of you, and we apologize for the inconvenience. We are always more than happy to assist anyway that we can, but in most circumstances, that involves us getting you in contact with your GM dealership, as we rely heavily on our GM certified dealerships for their technical expertise and as our eyes and ears in the field. I would like to document your concerns and comments within our system which can be reached by multiple departments at General Motors. I am sorry you could not send us a PM when you tried. Our space must have been full, but it should work now.

Sincerely,

Laura M.
Cadillac Customer Care

carpenter
05-01-14, 12:39 PM
Well, my car went into yesterday to fix a seat squeak.. The service manager asked about the CUE issues and asked if he could try to take a look. He repeated the process of seeing if it reset. It didn't change after a couple of hours so he checked again this morning. When he went to check the actual "VOICE" setting it wasn't even an option on the CUE anymore. He scrolled up and down and it was gone. He started the car then shut it off and low and behold the setting was there and it was changed back to short. He is going to make a call and see what the next step is. So the issue is not yet dead.

carpenter
05-03-14, 11:40 AM
Well after a ton of back and forth and dealing with techs who don't want to bother to look for answers, and GM engineers that are too lazy to admit a problem, I am happy to announce that I believe the issue is fixed. I will of course have to make sure in time, but the long/short voice prompt setting has not reset itself in over 24 hours. Typically it would take only an hour or so, so I am pretty confident that it is fixed. As a side note (and I know at least one other person here had this issue) when I would use the steering wheel to select up or down on my favorites, which are all XM presets, on occasion it would seek the opposite way of the button I pressed. (IE if I was on channel 10 and I pressed "up", it would take me to XM 9 instead of 11) This issue also seems to be fixed. The CUE also seems a less laggy than it was, but nothing definitive.

The fix action was to install a new version of the HMI software. This version just came out last month or so I was told. On the top photo here you will see my old version and then the bottom shows the new version. The first line, BUILDVERSION_LABEL_NOR, is the one that you want to reference to see if you have the old one. To check your version press and hold the HOME button and then press and hold the VOL DOWN button at the same time. That will take you into a developer mode where you can select HMI and see what you have.

The new install is done via a fairly large file through the USB. I believe the dealer said there was something like 16 files they had to download in total and that the CUE actually crashed one time during the install. If everything goes smoothly about an hour for the job. Again, I will continue to monitor and see if it reverts back, but as of now, both my issues are resolved. I cannot say if this applies to other models aside from the ATS or if this is specific to the ATS. I'm not sure on that, but those with the SRX that have the same problem, could very well be the same solution.

http://i.imgur.com/Eef56EC.jpg

rustybear3
05-03-14, 01:15 PM
Have you notice any other additional setups on CUE since your download? For example, the Microphone ICON or additional animation on the 3D Navigation like the 2014?

carpenter
05-03-14, 05:09 PM
Have you notice any other additional setups on CUE since your download? For example, the Microphone ICON or additional animation on the 3D Navigation like the 2014?

I didn't see anything different. I rarely use navigation so I couldn't even tell you what it did look like before. I just gave it a quick check though and didn't see anything that caught my eye.

flycaster
05-05-14, 12:25 PM
Just checked and voice that was set on "short" a couple of months ago is still on "short." previously, it had been reverting back to "long." I don't recall what was done to make the setting hold true, though.

GJB
06-04-14, 09:19 PM
Just checked and voice that was set on "short" a couple of months ago is still on "short." previously, it had been reverting back to "long." I don't recall what was done to make the setting hold true, though.

Fly I think I recall you posting that you did get an update a while back. That must have fixed it.

nightracerx
07-09-14, 03:47 AM
Just had my CUE's HMI firmware updated along with the transmission recall. I am happy to report that the issue has now been fixed. The system also runs a bit faster, not up to what I like yet but it's improving.

Cuest
07-09-14, 02:07 PM
Check out this thread:

http://www.cadillacforums.com/forums/cadillac-user-experience-cue/459441-cue-update.html

It will answer all your questions and how the issue can be fixed.