: Excessive headlight condensation



rnkath08
06-04-13, 11:54 AM
My 06 STS just hit 48k miles, passenger side headlight is full of large bead condensation the bulk of the time. Called the dealer who tried the labor code in the system with my mighty expensive GMMP Major Guard policy and was told they won't cover it. Granted could be worse things, but I paid thousands for the coverage and don't understand why this isn't considered a warranty part failure?
Anyone know who to call to speak to? I feel like Cadillac directly would help, judging by the previous posts by others, but no luck here in Rome or Utica, NY....very frustrated!

1BadCadSTS
06-04-13, 01:10 PM
It specifically states on your contract that sealed beams are NOT covered. It also states that water intrusion (ie non coolant leaks) are not covered either. So I ask you what makes you think it would?!

It's a common problem easily fixed removed the lamp inspect the access door seals and reseal the entire assembly with your choice of sealer.

Cadillac Cust Svc
06-04-13, 01:40 PM
My 06 STS just hit 48k miles, passenger side headlight is full of large bead condensation the bulk of the time. Called the dealer who tried the labor code in the system with my mighty expensive GMMP Major Guard policy and was told they won't cover it. Granted could be worse things, but I paid thousands for the coverage and don't understand why this isn't considered a warranty part failure?
Anyone know who to call to speak to? I feel like Cadillac directly would help, judging by the previous posts by others, but no luck here in Rome or Utica, NY....very frustrated!

Hello rnkath08,

I understand how you would be frustrated that your headlight issue is not covered under your GMPP Major Guard. Here is a link, http://www.gmprotectionplan.com/majorguard.html that goes more into detail on what is and is not covered with your Major Guard. 1BadCadSTS did offer a possible fix for your issue. Let me know how things go and if you would like to discuss anything further. I can be reached via private message.

Sincerely,

Laura M.
Cadillac Customer Service

EChas3
06-04-13, 08:23 PM
There is a thread around here on doing it yourself. A local garage might be willing to do so with that as an aid.

You could also approach the dealer and see if you could convince them is is really 'excessive'. Maybe they would be willing to work with you on a split labor/parts? Are you a repeat customer?

You could also try to convince a Cadillac regional manager or service hotline rep. You never know how far 'nice but persistent' will get you.

Ludacrisvp
06-04-13, 08:44 PM
You could throw in a few large packets of desiccant into the housing to absorb the excess moisture.

orange57
06-04-13, 08:50 PM
You could throw in a few large packets of desiccant into the housing to absorb the excess moisture.

But once that desiccant pack absorbs all the moisture it can you will be back to condensation in the headlight.

rnkath08
06-05-13, 09:43 AM
will search up the DIY fix with sealants and see what I can do.
Why was I frustrated? "when the contract clearly states"....because I don't like when things aren't right, I wasn't thinking of the headlight as a lamp with a body surrounding it I was thinking as a headlight unit not performing as it ought to....and thinking that when I bought a brand specific warranty that the dealership said was bumper to bumper I kind of figured really all the stuff from bumper to bumper. I got a card in the mail, no brochure detailing all the specifics, figured I'd be covered if I ever needed something and hoped never to need anything, probably should've printed it then and set it in the file to refer to, just didn't do it, so thought I'd ask here as some folks had posted that they did get their headlights replaced previously and under original warranty.

1BadCadSTS
06-05-13, 10:11 AM
All lights, seals, trim, paint, wear items are not covered. GMPP is similar to the certification not the original bumper to bumper.

The light still functions fine your dissatisfied due to the condensation in it. Nothing you can do other than DIY and reseal it.

EChas3
06-05-13, 08:18 PM
Certified Pre-Owned before April '09 covered everything, just like the OEM warranty; bulbs, battery, etc. About the only non-covered items members ever reported were tires & brake pads. Even those were covered if a covered issue was the root cause.

GMPP used to be the best short of CPO.

No more.

Guy.Seminerio
06-06-13, 12:31 AM
I see why. Up until 2009 everytime someone got condensation in their sts headlamp, which is way too common, there goes $1300. Actually $1346.15 for one HID headlight and installation is what the dealer quoted me today. I'm paying a $500 deductible, so I'll let them install it. Idiot in a Hyundai in the next lane runs over a hubcap, pops up and into my passenger headlight. Outside lens is fine, inside the mirror finish plastic crap broke. Happened yesterday.

Cadillac Cust Svc
06-06-13, 05:57 PM
I see why. Up until 2009 everytime someone got condensation in their sts headlamp, which is way too common, there goes $1300. Actually $1346.15 for one HID headlight and installation is what the dealer quoted me today. I'm paying a $500 deductible, so I'll let them install it. Idiot in a Hyundai in the next lane runs over a hubcap, pops up and into my passenger headlight. Outside lens is fine, inside the mirror finish plastic crap broke. Happened yesterday.

Hi Guy.Seminerio,

I am sorry this happened to you, but glad the dealership is able to fix and install the part for you. I hope your STS-V is back in your hands in no time!

Regards,

Laura M.
Cadillac Customer Service

Guy.Seminerio
06-07-13, 12:42 AM
Got it back today. Good turnaround thanks.