: 2010 SRX Frame Flex Noise



pa28guy
06-03-13, 10:28 PM
Hi everyone.....I need some help identifying the possible source of a "pop" noise which sounds like it's coming from the frame when flexed going over bumps or backing out of our sloped lane way. I've had it back to the dealer a number of times for other warranty correction issues but they can't duplicate the sound even when I leave the vehicle for a few days. It almost sounds like a loose knuckle bushing or loose connection on an undercarriage heat shield. The dealership says everything is tight. Any suggestions about other possible sources of this noise ? Thanks for your help.

Submariner409
06-04-13, 09:02 AM
Hook up with GizmoQ in here or in XLR - he speaks XLR top, bottom, sideways.

Cadillac Cust Svc
06-04-13, 01:26 PM
Hi everyone.....I need some help identifying the possible source of a "pop" noise which sounds like it's coming from the frame when flexed going over bumps or backing out of our sloped lane way. I've had it back to the dealer a number of times for other warranty correction issues but they can't duplicate the sound even when I leave the vehicle for a few days. It almost sounds like a loose knuckle bushing or loose connection on an undercarriage heat shield. The dealership says everything is tight. Any suggestions about other possible sources of this noise ? Thanks for your help.

Hi pa28guy,

I am sorry the dealership is unable to duplicate your noise issue. I do understand how this can be frustrating, and something that you want resolved. Please keep us informed on the situation. If you have additional questions or concerns, don't hesitate to reach out to us.

Sincerely,

Laura M.
Cadillac Customer Service

pa28guy
06-05-13, 10:07 AM
Hi pa28guy,

I am sorry the dealership is unable to duplicate your noise issue. I do understand how this can be frustrating, and something that you want resolved. Please keep us informed on the situation. If you have additional questions or concerns, don't hesitate to reach out to us.

Sincerely,

Laura M.
Cadillac Customer Service

Thanks for your reply Laura. I will reach out to my Cadillac dealership one final time to see if this problem can be identified and resolved given that the noise has become more consistent recently. I know their Service Manager has consulted with a Cadillac Field Engineer to correct previous warranty issues. This isn't the type of mechanical reliability experience I was expecting when I made the decision to buy a Cadillac SRX. By joining the Cadillac Owners Forum and posting my problem, I was hoping for some feedback from others who may have experienced the same noise. Thanks again .
pa28guy

Cadillac Cust Svc
06-05-13, 04:40 PM
Thanks for your reply Laura. I will reach out to my Cadillac dealership one final time to see if this problem can be identified and resolved given that the noise has become more consistent recently. I know their Service Manager has consulted with a Cadillac Field Engineer to correct previous warranty issues. This isn't the type of mechanical reliability experience I was expecting when I made the decision to buy a Cadillac SRX. By joining the Cadillac Owners Forum and posting my problem, I was hoping for some feedback from others who may have experienced the same noise. Thanks again .
pa28guy

You are welcome pa28guy! I am here to provide assistance for anyone who needs it. I do understand the forum is used to interact with other Cadillac owners and lovers, who do provide awesome information and insight. I am here to help monitor and act as a liaison between the customer and dealership and answer any general questions I can.

Regards,

Laura M.
Cadillac Customer Service