: CUE is clewless



flying fossil
05-26-13, 12:05 PM
I am very underwhelmed with the CUE feature in the new caddilacs.

My keeps loosing paired phones and favorites settings and I have to go back and start all over again. Regrouping my radio stations every other week is a pain in the rear.

The Nav system isn't nearly as sharp as my $200 Garmin.

Are there any up grades or fixes in store for this mess?

TimTown
05-27-13, 01:29 PM
What? You weren't notified of available software updates?

flying fossil
05-27-13, 04:02 PM
Yes, Update was done two months ago. These issues are still present.

inspectorudy
05-28-13, 10:03 AM
I believe that what is happening to the owners of the CUE system are what happens to any new system that is introduced in that after a brief period of time when it is totally new and unknown there are a lot of complaints and questions about it. We are now in the complacency stage where most of us have accepted the system with its flaws and shortcomings as well as its innovations and realize that there will probably be no more BIG alterations to it. I think there will be some minor updates to correct interface problems with individual devices but the user interface will not be changed. CUE is a first step that should have been of a higher caliber but it is what it is. I personally have not seen any improvement in my CUE system since the update and I don't think I will ever see anything that truly makes it user friendly. I am getting more used to it and know what it takes to use it but that doesn't mean that it is a good design. I do hope that GM does not abandon us, the first generation users, and goes to a better system that leaves us behind. I think that they owe us for being the research monkeys that helped them improve their product. In your case you must have something that needs to be replaced because what you are experiencing is not typical. I will say that as a long time Cadillac owner I am still very happy with my dealer and the support they have given me.

NJRonbo
06-02-13, 11:35 AM
Inspectorudy,

I agree fully with you.

I am not particularly happy with CUE. It's been a headache since day one, and I have
had their engineering team work with me over the past several months to resolve problems
associated with my phone and iPod.

I have written extensively about these problems elsewhere, you can search for those posts
by my username.

I do believe we are in a complacency stage. The thing is, Cadillac owners should never have
been subjected to having CUE in their vehicles until it was perfected. At this point, it's not
perfected and as such, owners have to live with its bugs.

Personally, I think the fact that CUE erases and reuploads/reindexes all your phone contacts
and music every time you enter and exit the vehicle is just inane. Most all the problems with
the units would be solved if they just allowed the information to be stored on its internal flash drive.

...but alas, I have beaten my head against the wall trying to get the CUE team to change
their philosophy on how they designed their units.

flying fossil
06-02-13, 01:08 PM
Amen, and in the meantime I set my XM and FM stations manually and do not connect the phone. Don't use the Nav system much so what I have is a $2000. trinket that
doesn't work worth a damn.
My Garmin still works great.

I say to Cadillac, ditch the CUE and get a good system that works.

inspectorudy
06-02-13, 04:48 PM
The really insulting thing is that the new Chevy will have a much better system than the Caddy and we helped them get it with our inputs into CUE. I truly hope that Cadillac follows up with us and eventually offers us a newer version that works without all of the glitches. I am not sure that the foundation they have offered us is the one in which to build the future system on however. There are many functions that I use only occasionally and it is not intuitive to find or remember how to use them. I'm sure if any of you thought how to do such and such you would have to rack your memory to come up with the answer. There needs to be some way to access those functions without total memory recall or the thick hard to read manual. I have thought that a simple help system like a lot computer programs have that would allow you to enter a key word on the CUE system and then it would take you to step by step to your request. Would that be that difficult? Things like "Rename favorites" or "Enter present location to the favorites" and many more things like that that we do not use every day or even every week. As far as the voice system goes it's just a novelty and not a serious functional tool to help with anything. Think about making a phone call using the voice system or just using the steering wheel control. Their is no contest for speed or error free dialing and the wheel control wins every time in my car because the CUE has such a hard time understanding me or my wife. My wife also has a real hard time with the parallax problem with the touch screen because the normal reach puts your finger slightly below the icon as you look at it and the system will not respond until you bring your finger above the icon. This is the opposite of a smart phone or Ipad type device since you are looking down at it and you put your finger right on the icon. In our cars you have to be slightly below the icon to see it and this is simply a design flaw. There are many more issues that we must make known to Cadillac as they come up and it is my hope that they will listen to us and respond with improvements.

TimTown
06-02-13, 07:45 PM
Inspectorudy,

I agree fully with you.

I am not particularly happy with CUE. It's been a headache since day one, and I have
had their engineering team work with me over the past several months to resolve problems
associated with my phone and iPod.

I have written extensively about these problems elsewhere, you can search for those posts
by my username.

I do believe we are in a complacency stage. The thing is, Cadillac owners should never have
been subjected to having CUE in their vehicles until it was perfected. At this point, it's not
perfected and as such, owners have to live with its bugs.

Personally, I think the fact that CUE erases and reuploads/reindexes all your phone contacts
and music every time you enter and exit the vehicle is just inane. Most all the problems with
the units would be solved if they just allowed the information to be stored on its internal flash drive.

...but alas, I have beaten my head against the wall trying to get the CUE team to change
their philosophy on how they designed their units.


Do you remember the first release of MS Windows?

Actually, your belief that "CUE erases and reuploads/reindexes all your phone contacts" may not be exactly true. I have discovered something very weird, which hints that they may be using a cache for contacts (and not resetting the cache after unpairing blu-tooth). I added 3 new contacts in my iPhone5 and CUE refuses to display them. I've tried deleting some, but changes are not made. I've attempted every variation of using the first name field, last name field, both in one or the other, and still nothing!

Cadillac Cust Svc
06-03-13, 11:23 AM
Hi All,

Thanks for sharing your input on the CUE system. We appreciate your feedback and are always looking to update the system. We'll continue to collect your feedback and suggestions for possible enhancements to future releases.

Sincerely,

Laura M.
Cadillac Customer Service

flying fossil
06-03-13, 01:21 PM
In other words, Cadillac is doing nothing at the moment except enjoying the profits.

inspectorudy
06-03-13, 05:59 PM
I just got my new edition of "Car and Driver" and in it they compare the new XTS and the Avalon. The Avalon won of course since any foreign car always wins in these magazines but the XTS actually beat the Avalon in handling and styling. All three judges agreed on the "Terrible" driver interface of the CUE system. I know it's getting tiresome but the system is not user friendly when you are just renting or driving a car for a short time. They even mentioned those silly silver thingies that are below any center console input point. They concurred with my findings that they work sometimes and then they don't. How many times has it taken some of you to get the vertical slide arrow on the screen that usually comes up when using a menu that brings up more choices? I have given up on the touch and slide and try for the less troublesome touch the up or down end of the slide. This isn't brain surgery but it is annoying when it takes three or four times to move the data line. I've had this forum, the manual and five months to play with CUE can you imagine what it is like for someone using it for a day?

CDN XTS
06-03-13, 07:56 PM
Inspectorudy,

<snipped> Personally, I think the fact that CUE erases and reuploads/reindexes all your phone contacts
and music every time you enter and exit the vehicle is just inane. Most all the problems with
the units would be solved if they just allowed the information to be stored on its internal flash drive.

...but alas, I have beaten my head against the wall trying to get the CUE team to change
their philosophy on how they designed their units. The indexing issue as it presently is, is terrible and the more devices are attached the longer it takes. I understand it can index up to 5 devices. And GM's present level of documentation is rather poor. I have been asking time and time again for the required technical info on the USB and SD ports (even before I had the car), as have others. I have done a lot of testing and then posted results that others on the forum know what devices they can use and how. Such information should have been given to the users by GM. I also just found out that if you have both a USB stick and a SD card connected (had done some tests and forgot to remove one), the re-indexing of just under 4000 songs each, took 67 or so minutes. CUE then told me that I had too many songs for certain voice functions (exceeded the 4000 song limit), i.e. it combines both devices, which is o.k., but should have been documented by GM. After removing the USB device, voice control then functioned at 100% again, as I expected. But at each start of the car CUE is re-indexing the SD card again taking over 20 minutes before I am able to use voice control for that device or place any music from it on a favorite. (Clicking such a previously set favorites works right away as do playlists, etc., e.g. CUE still uses the previous index for existing favorites not-withstanding it is re-indexing - not sure anymore if such works if there was a substantial change to the device based on comments by others. It certainly didn't use my previous SD card index after using a difference SD card but still with the same data (at least as to the specific artist's songs I had placed on a favorite) and a full indexing was first needed - so I assume the index is established for a specific physical device - again no documentation) I noted that if I remove my SD card the "Shuffle" setting is disabled, whereas otherwise it is not. Thus, unless this is just a co-incident, then CUE would know that there was no change to the card and it shouldn't need to re-index but just use it's previous index for that device which should be an easy programming change. That of course wouldn't solve the phone issue, which is usually removed from the car. And I guess the indexing is basically a storing of our info on the CUE drive, but in a different format as required by CUE (and as to music of course not the actual music file). Thus not presently easy to compare CUE data at start up to the external device, hence they simply re-index each time, just in case there was a change. Not having a phone, I can not test, but I assume, having a SD or USB stick with music and a phone the indexing takes longer, just like my experience when having both an USB Stick and a SD card. But again there is no information, as to how CUE proceeds. Would it index the phone first and than the music, or visa versa or, as per my experience, do both before it makes either one available for full use? We don't even know as GM has not documented such. And then us Canadians do not have access to the special CUE help line (I've been told they are not allowed to provide service to us) and there is no such dedicated group in Canada. Even the special CUE technician (not a dealership employee) which made the latest Cue update on my XTS, didn't know whether the CD port could handle a SDXC device, never mind the max read speed at which the port can operate. Thus to me it looks there isn't even sufficient documentation internal to GM available to those who are to help us. Unfortunately, some of us may have given up voicing their concerns. And what percentage of CUE users are participating on the forum? Unfortunately while computer software can be "beta" tested without charge by users, car manufactures can't really do that. But car manufactures thus should be required to provide changes based on feedback as soon as possible free of charge and keep those "doing the testing and providing feedback" informed. Obviously they can't please everyone as there are conflicting requests. But the indexing issue is indeed a problem recognised by all and requires an appropriate fix, apparently promised but in the absence of any feedback, perhaps stalled or even cancelled as to 2013 units. How will CUE 2014 operate?

CDN XTS
06-03-13, 08:56 PM
I just got my new edition of "Car and Driver" and in it they compare the new XTS and the Avalon. <snipped> All three judges agreed on the "Terrible" driver interface of the CUE system. <snipped and bolded last sentence> I've had this forum, the manual and five months to play with CUE can you imagine what it is like for someone using it for a day? Well said!

inspectorudy
06-17-13, 03:19 PM
There is an interesting piece in the WSJ today about Ford and their infotainment interface currently being used in their high end models. They have decided to bring back the knobs and buttons for the radio! It seems that most people just like to know where their favorites are and having the tuning knob where you can use it without too much effort. They also claim that they have found the answer to their voice recognition system and users say that it is a big improvement over the earlier system. Maybe our CUE guys can rent a Ford and give it a try.

NJRonbo
06-17-13, 03:30 PM
Tried to get somewhere to day using navigation and it was a total mess.

First, had to sit and wait for the module to load, so it wasn't instantly available as soon as I got into the vehicle.

Next, neither by voice or manual input was navigation able to recognize the address.

I am so fed up with CUE it isn't funny.

cdp
06-18-13, 12:07 AM
I agree CUE is pretty horendous, even with six months of practice. While the idrive on my '11 BMW Z4 generally was much easier to use, I wasn't happy with the nav on that either. Its awful when you have to type in addresses with the knob controller, and it frequently gave many different possible entries for the same address on an interstate, but then when you clicked on specific addresses none of them corresponded to the street number I had put in. Extremely frustrating.

That said, i feel like I'm a beta tester for CUE, and I'm finding it very frustrating to use. Thank God for the steering wheel buttons. Otherwise I might have broken down and traded it in by now and taken the loss. Been a very long time since I bought a GM and not sure I'll be stickng with GM after this.

inspectorudy
06-18-13, 11:45 AM
You are right about the steering wheel controller. Without that device I would have taken the car back too.

NJRonbo
06-18-13, 12:12 PM
Been a very long time since I bought a GM and not sure I'll be stickng with GM after this.

I have already decided this will be my last Cadillac.

I give kudos to everyone at GM for addressing my problems (they have been phenomenal), but the point remains that they put a beta product into their flagship brand. I am always finding something about this system that I find frustrating beyond my initial problems playing music and placing a phone call.

Hoosier Daddy
06-18-13, 12:41 PM
CUE is definitely a train wreck. Or as C&D just said: "CUE is as excellent as Herpes". I knew that going in and basically decided I'd put up with it since it only added around $300 to the cost of the car.

Nav + upgraded audio = $1300 in Lux. Nav = $800 in Perf. So upgraded audio = $500.
CUE + upgraded audio = $1350 in base. So CUE = $850 ($1350 - $500 for audio)
CUE came with iPad which sells for $500, so CUE in a 2013 ATS just adds $350 ($850 - $500 for the iPad) to the car's MSRP (unless you are buying a base and hate the upgraded audio) and most people sure don't pay anywhere near MSRP.

I would have preferred a system like iDrive that works rather than a half baked CUE. But I can understand how it happened. If the rest of the car was an A+ and CUE wasn't ready, they can't very well delay the car for another year. I definitely am glad they didn't do that because I would rather have an ATS with CUE than any of the competition I would have been forced to buy if the ATS hadn't been available. I couldn't wait an extra year.

The ATS led me to parole GM for its crimes (against me) in the late 70's thru early '90s. If I am anyway typical they better eventually fix CUE for us 2013 customers or GM will be goiing back in for parole violation.

Tick tock.

SUPER LAC DEVILLE
06-18-13, 01:11 PM
Yea

It's so small and compact...
I can open the passenger door from the drivers seat

What a waste of resources too

Cadillac USE to make nice Luxury automobiles, even tho their interiors left much to be desired...

Who ever their Asian Concept Designer is needs to be promoted to the PR Dept. so they can get and idea of what consumers Don't Want their Cadillac to be

Small and Compact would be a Example as what NOT TO DO.


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pissedoffwookiee
06-18-13, 02:45 PM
I have already decided this will be my last Cadillac.

I give kudos to everyone at GM for addressing my problems (they have been phenomenal), but the point remains that they put a beta product into their flagship brand. I am always finding something about this system that I find frustrating beyond my initial problems playing music and placing a phone call.

relax, it's OK if you don't like the car, but to write off a brand because of a model that's only been available for 9 months, is a little extreme. it's age old knowledge to NOT buy the first run of anything for this very reason, unless you're of the personality type that likes being on the leading edge, in which case, you just have to have a certain amount of intestinal fortitude for this sort of thing.

believe me, i've vented and been angered more than a few times by CUE, but when i think on it it's just one of those things, 1st and 4th iphone had major problems, early android phones had problems, bmw idrive had major problems, Audi's MMI had useability problems too. The thing to consider is all of those problem items listed have become fantastic, and there's no reason CUE can't be as well, so long as Cadillac has the will to do the right thing (and if they consider themselves competition to the germans they better)

SUPER LAC DEVILLE
06-18-13, 03:47 PM
relax, it's OK if you don't like the car, but to write off a brand because of a model that's only been available for 9 months, is a little extreme. it's age old knowledge to NOT buy the first run of anything for this very reason, unless you're of the personality type that likes being on the leading edge, in which case, you just have to have a certain amount of intestinal fortitude for this sort of thing.

believe me, i've vented and been angered more than a few times by CUE, but when i think on it it's just one of those things, 1st and 4th iphone had major problems, early android phones had problems, bmw idrive had major problems, Audi's MMI had useability problems too. The thing to consider is all of those problem items listed have become fantastic, and there's no reason CUE can't be as well, so long as Cadillac has the will to do the right thing (and if they consider themselves competition to the germans they better)

I agree

but the problem with GM (cadillac) is they never do the right thing by its consumers

They produce some of the greatest vehicles no doubt, but they rarely, if ever fix any common problems encountered by its customers

How long did they take to address the Northstar Generation... And after more than a decade they still didn't get those right

So at what point should a consumer write off GM's Cadillac Line Up???

I think everyone has their breaking point and if a costumer stuck with a brand for 20/30 years, well, some people wouldn't give them that much time to say the least

While the pros and cons vary from individual to individual, it's that individuals right to declare that the brand has gone a foul... Regardless of what flaw is perceived for them to decide so

For me, they lost me when they decided that they would start producing compact smart cars to rival the Asian Production Market like Toyota and Honda

I'll never forget the day at a Cadillac dealership when this old lady asked the salesman about the new 2012 Cadillac

"Why is it the same size as the Toyota Camry?"

The salesman was obviously upset as I exploded in laughter.




SUPER LAC DEVILLE

inspectorudy
06-18-13, 04:12 PM
I truly love my '13 SRX and am not the least bit disappointed in it as a car. But CUE is like taking a souffle out of the oven before it's ready. You can still eat it but it is not what you were hoping for. I mentioned above about Ford having to go back and make some major revisions to their system because of huge customer dissatisfaction with it. BMW and MB was crucified over their attempts. Almost all brands had their problems and then GM ignored all of these travails and built theirs in the dark, or at least it appears that they did. Would it not have been a good idea for GM to have bought one model of each auto makers high end models and tear them apart to find out what actual consumers though about them? Take the good and get rid of the bad seems like a no brainer to me. I am going to enjoy my car until it's time to trade but as mentioned above how we get treated by Cadillac in the future with this issue and possible improvements will decide how many of us stay with the marque.

pissedoffwookiee
06-18-13, 07:14 PM
I agree

but the problem with GM (cadillac) is they never do the right thing by its consumers

They produce some of the greatest vehicles no doubt, but they rarely, if ever fix any common problems encountered by its customers

How long did they take to address the Northstar Generation... And after more than a decade they still didn't get those right

So at what point should a consumer write off GM's Cadillac Line Up???

I think everyone has their breaking point and if a costumer stuck with a brand for 20/30 years, well, some people wouldn't give them that much time to say the least

While the pros and cons vary from individual to individual, it's that individuals right to declare that the brand has gone a foul... Regardless of what flaw is perceived for them to decide so

For me, they lost me when they decided that they would start producing compact smart cars to rival the Asian Production Market like Toyota and Honda

I'll never forget the day at a Cadillac dealership when this old lady asked the salesman about the new 2012 Cadillac

"Why is it the same size as the Toyota Camry?"

The salesman was obviously upset as I exploded in laughter.




SUPER LAC DEVILLE

no disrespect, but things change, and along with change comes some growing pains, you sound like a person that was happy with the classic cadillac, and there's nothing wrong with that. Cadillac, however, found themselves in an interesting pickle. when they lost dominance in the luxury segment (by building crappy cars) they left a huge vacuum of buyers wanting supreme quality vehicles. the Germans stepped in to provide that supreme quality this, in turn, trained several generations of buyer in a European style of luxury that heavily defines luxury as technical and performance excess as opposed to comfort excess that american manufacturers favored. this is where we find ourselves today, and the Germans are not going to leave the door open like cadillac did for someone else to redefine the segment. so cadillac was at a crossroads either continue to make cars for a diminishing segment or beat the germans at their own game. these new cars may be funny to you (my dad feels the same way) the majority of buyers in these luxury segments are voting with their pocketbooks and the votes heavily lean toward European style luxury. will they lose buyers that have your tastes and sensibilities, for sure, but in this change or die world the calculus Cadillac used to determine their strategy going forward favored the growing market as opposed to the shrinking one.

in regards to Cadillacs behavior, such as in your northstar example, thats the old GM that killed the company, is the new GM fixed? that remains to be seen, but the evidence suggests so, the fit and finnish of their new cars show very large improvements model over model and, though we complain, CUE is a very lofty undertaking that old GM would never do (like making us buy onstar munutes instead of adding bluetooth for years). I for one, and am sure a lot of people here want to encourage the new GM to keep making gains in these new directions

----------


I truly love my '13 SRX and am not the least bit disappointed in it as a car. But CUE is like taking a souffle out of the oven before it's ready. You can still eat it but it is not what you were hoping for. I mentioned above about Ford having to go back and make some major revisions to their system because of huge customer dissatisfaction with it. BMW and MB was crucified over their attempts. Almost all brands had their problems and then GM ignored all of these travails and built theirs in the dark, or at least it appears that they did. Would it not have been a good idea for GM to have bought one model of each auto makers high end models and tear them apart to find out what actual consumers though about them? Take the good and get rid of the bad seems like a no brainer to me. I am going to enjoy my car until it's time to trade but as mentioned above how we get treated by Cadillac in the future with this issue and possible improvements will decide how many of us stay with the marque.

I don't think CUE was built in the dark, I think CUE was an attempt to leapfrog the competition by adopting a tablet/smartphone paradign, GM does do the knob interface thing as seen in the current buick regal, but i see this as a bold move, because had they just copied, they would allways be years behind the knob camp because the Germans won't just stand still and let Cadillac catch up.

as far as reverse engineering the competition, they do that masterfully, the ATS is proof, I was told by cadillac reps and have read that cadillac when targeting the 3 series, they took note of the dissapointment BMW owners had with the newer models, and zero'd in on the most beloved of 3 series the e46 (1998-2006). I was told by the rep that after cadillac pulled the car apart they put it back together and component by component they replaced segments of that car (most notably the suspension) with new ATS developement parts and worked on them until it outperformed the BMW part it replaced. this very much shows in how the ATS drives, it is stellar, absolutely top notch. pretty much every auto magazine in comparison test after comparison test have said they like the ATS very much (sometime more than the BMW) but there are still a couple of things left to improve, mainly transmission, and gearing (needing an extra shift to 60 slowing it down) and CUE gremlins keep it from taking the overall crown. now lets think about this..... this is cadillac being spoken of as within a nose hair of the best of the best. that is an insane jump up in quality/features/performance, pretty incredible if you ask me.

Your car, the SRX did the same thing to the Lexus RX, cudos to Cadillac for this. Have they work to do? most definately, have they been working hard? most definately, they just need to keep at it, working even harder, to avoid the sophmore jinx.

SUPER LAC DEVILLE
06-18-13, 11:48 PM
no disrespect, but things change, and along with change comes some growing pains, you sound like a person that was happy with the classic cadillac, and there's nothing wrong with that. Cadillac, however, found themselves in an interesting pickle. when they lost dominance in the luxury segment (by building crappy cars) they left a huge vacuum of buyers wanting supreme quality vehicles. the Germans stepped in to provide that supreme quality this, in turn, trained several generations of buyer in a European style of luxury that heavily defines luxury as technical and performance excess as opposed to comfort excess that american manufacturers favored. this is where we find ourselves today, and the Germans are not going to leave the door open like cadillac did for someone else to redefine the segment. so cadillac was at a crossroads either continue to make cars for a diminishing segment or beat the germans at their own game. these new cars may be funny to you (my dad feels the same way) the majority of buyers in these luxury segments are voting with their pocketbooks and the votes heavily lean toward European style luxury. will they lose buyers that have your tastes and sensibilities, for sure, but in this change or die world the calculus Cadillac used to determine their strategy going forward favored the growing market as opposed to the shrinking one.

in regards to Cadillacs behavior, such as in your northstar example, thats the old GM that killed the company, is the new GM fixed? that remains to be seen, but the evidence suggests so, the fit and finnish of their new cars show very large improvements model over model and, though we complain, CUE is a very lofty undertaking that old GM would never do (like making us buy onstar munutes instead of adding bluetooth for years). I for one, and am sure a lot of people here want to encourage the new GM to keep making gains in these new directions

----------



I don't think CUE was built in the dark, I think CUE was an attempt to leapfrog the competition by adopting a tablet/smartphone paradign, GM does do the knob interface thing as seen in the current buick regal, but i see this as a bold move, because had they just copied, they would allways be years behind the knob camp because the Germans won't just stand still and let Cadillac catch up.

as far as reverse engineering the competition, they do that masterfully, the ATS is proof, I was told by cadillac reps and have read that cadillac when targeting the 3 series, they took note of the dissapointment BMW owners had with the newer models, and zero'd in on the most beloved of 3 series the e46 (1998-2006). I was told by the rep that after cadillac pulled the car apart they put it back together and component by component they replaced segments of that car (most notably the suspension) with new ATS developement parts and worked on them until it outperformed the BMW part it replaced. this very much shows in how the ATS drives, it is stellar, absolutely top notch. pretty much every auto magazine in comparison test after comparison test have said they like the ATS very much (sometime more than the BMW) but there are still a couple of things left to improve, mainly transmission, and gearing (needing an extra shift to 60 slowing it down) and CUE gremlins keep it from taking the overall crown. now lets think about this..... this is cadillac being spoken of as within a nose hair of the best of the best. that is an insane jump up in quality/features/performance, pretty incredible if you ask me.

Your car, the SRX did the same thing to the Lexus RX, cudos to Cadillac for this. Have they work to do? most definately, have they been working hard? most definately, they just need to keep at it, working even harder, to avoid the sophmore jinx.

U make some very good points about GM and its older luxury brand but I jus feel it wasn't the full size automobile that consumers turned away from, it was the flawed masterpiece Northstar that killed that line up

Sure European competitors had an edge in the market, they weren't producing vehicles with costly exorbitant fixes that the Northstar generation was experiencing...

But GM addresses the problem by altering its lineage... To accommodate the European Style "Sports Sedan" Market?

GM walked from their roots simply bc they didn't want to focus on the real problem in their full size luxury line up, so they copied, cut and pasted from its major overseas competitors... Not very American nor Innovative to say the least

To me, that's a Board Room of Safe Players in Suits Stating that they're now incompetent to do anything other than what it's competitors are doing to maintain a portion of the market share

Cadillac use to be an American Brand Defined by being big and bold...

It now Mimics every other average foreign sports car on the planet (aside from the SUV line up)

Personally, if I wanted a sports car or an SUV/Truck, Cadillac doesn't come to mind at all... Don't get me wrong, the vehicles are nice,

but for me, Sports Sedan or SUV/Truck do Not compliment the Luxury Lineage Cadillac once was

But I guess I'm jus an Old School Luxury Sedan Man :D


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Hoosier Daddy
06-19-13, 12:38 AM
I guess I'm jus an Old School Luxury Sedan Man :D
Good. Identifying the problem is the first step toward solving it. ;)

inspectorudy
06-19-13, 11:43 AM
It's funny that you mentioned the ATS POwookie,
"I don't think CUE was built in the dark, I think CUE was an attempt to leapfrog the competition by adopting a tablet/smartphone paradign, GM does do the knob interface thing as seen in the current buick regal, but i see this as a bold move, because had they just copied, they would allways be years behind the knob camp because the Germans won't just stand still and let Cadillac catch up."

I don't think leapfrogging is necessary on some items. Would you like the light switches in your home to require that you touch a screen and tap three times to get the lights to come on? There are always going to be some items in our lives that defy "Smart" solutions, your belt for example or socks. Now if they went to a voice recognition system that actually worked then the game would be changed for Cadillac.

"as far as reverse engineering the competition, they do that masterfully, the ATS is proof, I was told by cadillac reps and have read that cadillac when targeting the 3 series, they took note of the dissapointment BMW owners had with the newer models, and zero'd in on the most beloved of 3 series the e46 (1998-2006). I was told by the rep that after cadillac pulled the car apart they put it back together and component by component they replaced segments of that car (most notably the suspension) with new ATS developement parts and worked on them until it outperformed the BMW part it replaced. this very much shows in how the ATS drives, it is stellar, absolutely top notch. pretty much every auto magazine in comparison test after comparison test have said they like the ATS very much (sometime more than the BMW) but there are still a couple of things left to improve, mainly transmission, and gearing (needing an extra shift to 60 slowing it down) and CUE gremlins keep it from taking the overall crown. now lets think about this..... this is cadillac being spoken of as within a nose hair of the best of the best. that is an insane jump up in quality/features/performance, pretty incredible if you ask me".

I just read a comparison of the two brands that the ATS competes with and it came in third. The final report said that if it were only the handling and ride the ATS would have come in first. But due to CUE, which they said was as welcome as herpes, and some cheap appointments on the interior it fell to third place. So it would seem to me that on the areas where Cadillac used the competition as a measure it won but on the area where it decided to one up them it failed miserably. I'm sure that it will all work out but I do not understand GM taking their top brand and turning it into a beta lab. I also know that the car magazines are not American car friendly but not one of them has one good thing to say about CUE.

pissedoffwookiee
06-19-13, 02:44 PM
if it were only the handling and ride the ATS would have come in first. But due to CUE, which they said was as welcome as herpes, and some cheap appointments on the interior it fell to third place.

pretty much what i said, yes it came in 3rd but in what company Lexus and BMW (there are more cars in this segment), and the impression i got from the article was they were rooting for it and wanted it to win, based on how well it drove. what I find interesting is how hard they ding the car because of CUE (most likely a pre-updated CUE at that), yet when the 3 series had the gen1 idrive, which was equally a disaster, they still found it in their hearts to let it win every time they tested it and be on the top ten list. it's a double standard car before tech for them and tech before car for us.

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But I guess I'm jus an Old School Luxury Sedan Man :D Sent from AutoGuide.com Free App (http://www.autoguide.com/mobile)

AMEN!! there's nothing wrong with that, in the classic heyday Cadillac was BAD ASS!!!

as for me i believe its generational and the world is smaller in terms of access to information and seeing how other cars are built in other places. as i said before my father feels as you do, also my first car was a '64 chevelle and at the age of 19 i spun out my dads spare car (a '72 Torino Wagon i definitly know how a boat drives) at 70 MPH on the freeway swerving to avoid an item dropped out of a truck in front of me. I recall reading somewhere that BMW and Mercedes engineers consider the best safety equipment in the car is behind the wheel, and adding performance is adding safety by enabling the driver. after that accident I swore i would never drive another car that couldn't handle itself well in an emergency situation, to me the comfort of knowing my car has better capabilities is luxury.

inspectorudy
06-20-13, 10:00 AM
If you have the WSJ today look at the article about JD Powers car rating for 2013. Cadillac went from fourth to fourteenth! Can anyone guess why? You guessed it CUE. It mentioned GMC and Chevy placing tenth and added that these two brands did not make the conversion to an all touch screen system like Ford and Cadillac did. It actually went on to say that knobs were making a comeback on other GM models and also said that the XTS, ATS and another model that I can't remember would have all placed in the top if not for CUE. I guess the down side of all of this is that Ford just went ahead with their redo of "My Touch" and left the older owners out of the new system so I'm sort of figuring that Cadillac will do the same. I see the potential of CUE but the present level of development it's just not there. If I were sitting beside Codeman at the next meeting of the designers I would say work on the voice system since that would alleviate a lot of the manual tapping and frustrating non-responsive taps as well as the scrolling to get to where you want to be.

pissedoffwookiee
06-20-13, 03:16 PM
If you have the WSJ today look at the article about JD Powers car rating for 2013. Cadillac went from fourth to fourteenth! Can anyone guess why? You guessed it CUE. It mentioned GMC and Chevy placing tenth and added that these two brands did not make the conversion to an all touch screen system like Ford and Cadillac did. It actually went on to say that knobs were making a comeback on other GM models and also said that the XTS, ATS and another model that I can't remember would have all placed in the top if not for CUE. I guess the down side of all of this is that Ford just went ahead with their redo of "My Touch" and left the older owners out of the new system so I'm sort of figuring that Cadillac will do the same. I see the potential of CUE but the present level of development it's just not there. If I were sitting beside Codeman at the next meeting of the designers I would say work on the voice system since that would alleviate a lot of the manual tapping and frustrating non-responsive taps as well as the scrolling to get to where you want to be.

Agreed, here is something interesting to add to this, the new radio in the new GMC trucks is CUE, although they call it intellilink, touch screen and all. One fundamental difference between GMC 2014 intellilink and CUE is intellilink has knobs.....GM has learned something at our expense.

as a side note, if you want to have fun with CUE making it's voice command fail, those with CUE nav say:

"point of interest" - wait for it to ask for name and city

then say:

"Maderas golf club poway california"

and all CUE owners can say:

"play Lenny Kravitz"

those just will not work for me, and I was raised in San Diego so i have virtually no accent to get in the way

NJRonbo
06-20-13, 03:34 PM
Same here.

Want to hear a song by Jackson Five and it responds "Tune to XM 25"

pissedoffwookiee
06-20-13, 03:46 PM
Same here.

Want to hear a song by Jackson Five and it responds "Tune to XM 25"

I kinda wish, they would give up on the natural language speech and focus on perfecting the basics, the CTS and Escalade voice command systems are rock solid and do what you want, i believe this to be the curated list of commands, giving the machine certainty (either its said correctly or its not) making this so. as a side note, google voice search and Siri use their datacenters to bring major major power to bear onto what we say which explains the decent result, no way CUE's processor could ever be as good at deciding what we are asking, but i'm know CUE is way more powerfull than the CTS and Escalade, so it seems to me giving up natural language would go a long way towards improving the experience.

austin
06-21-13, 03:31 PM
What I don't understand is a how a company with zero Experiance like TESLA, that has been making electric cars for about two years can come out with amazing iPad-like central navigation system the totally blows CUE away in every regard including screen size.

https://www.google.com/search?q=tesla+nav+system&client=safari&hl=en&source=lnms&tbm=isch&sa=X&ei=JqvEUbmpJsrL0wHe44D4DA&ved=0CAcQ_AUoAQ&biw=320&bih=356

RippyPartsDept
06-21-13, 03:56 PM
What I don't understand is a how a company with zero Experiance like TESLlA, that has been making electric cars for about two years can come out with amazing iPad-like central navigation system the totally blows CUE away in every regard including screen size.

http://hbr.org/2013/05/why-the-lean-start-up-changes-everything
that might explain it (at least some)

'12CTSman
06-21-13, 08:32 PM
CUE needs a major update. I came from the infamous Ford Sync and MyTouch in my '13 SHO and that system is way better than CUE, especially the navigation system. Hopefully, Cadillac will get the bugs worked out and Consumer Reports will once again recommend the SRX.

mbk2010
06-24-13, 09:15 PM
I've had my ATS Premium for almost a month now, having traded in my 2009 CTS. I have found the whole CUE experience to be both frustrating and disappointing on many levels.
The worst part of the center stack on the CTS was the GPS, which frankly sucked. I found the free Google navigation on my smartphone to be better on every level.
Otherwise, I found it to be intuitive in most respects and not a distraction while driving. I had hoped that 4 years later the ATS would be a great improvement, sadly it's not.
I get the feeling that GM wanted to give you the iPad experience on your dash. The problem is that while you're staring at your tablet's screen to find an app, you're not doing 75!!
The GPS is prettier, but it's still sluggish, hard to use on the fly and the XM traffic still sucks. I still find that using my smartphone much easier and more accurate.
Not only that but using Tunein gives me far superior reception. Perhaps it would have been better to use something like Entune, where the infotainment works in harmony
with your smartphone. And it would be much more cost effective. But if GM wants a real high end system, they should look towards Audi, I test drove an A7 and it was lights better
than CUE!

inspectorudy
07-07-13, 12:20 PM
Yesterday my wife and I went to a dinner party in Atlanta and as we normally do put the address into the NAV system just for a reference. We were under way with me driving and my wife inserting the data for the destination. She is right handed and had to do everything with her left hand so that could be the cause of some of her difficulty but CUE is a monster when you really need it. If any of you have tried to use the touch screen while driving on a bumpy road then you know that mistakes are common. When she tried to enter the address in the address box and got a number wrong the red "X" at the top right of the box that we all know is the delete-the-last-entry button routinely deleted the entire entry. Over and over again this happened. Finally I used voice NAV commands using "Address". I spoke clearly and normally and every single time CUE responded with the correct numbers plus the number "1". Over and over it did the same thing. The last digit in the address was "Four" which has no lingering syllable to be confused with the number one. Also, when we finally got the number in correctly the street name had two words in it and every time we entered it the second street name became the city. I finally pushed the blue OnStar button and they down loaded it to our NAV in about one minute. Folks, this a piece of junk. I'm sorry to be negative but this thing is almost useless. I still love the car and enjoy driving it but wish I had the opportunity to have it without CUE. My wife had a hard time keeping her little finger from touching the radio volume slide while trying to use the touch screen and the radio volume bar would appear on the screen. Also, the "Exit" button is so close to the red "X" that half the time she would exit the program by mistake. Oh, and ONE time the red "X" actually only erased one number instead of the entire string of numbers. Have any of you had similar problems? I think we have been had and that there will not be a fix for us but the next gen will get the "Updated" system.

NJRonbo
07-07-13, 12:29 PM
As far as navigation is concerned, the problem I have
is that it won't find some addresses in its database. It
also takes considerably longer to load than it should when
getting in the vehicle and wanting to input an address.

I have a leased vehicle and I am trying to unload it.

I hate CUE that much.

Going to talk to the dealer first (for which I know I will
get nowhere) and then see if I can simply unload it online.

I do sympathize and understand the complaints. I will give
credit to the folks from GM for trying to make me happy, but
in the end, I have to drive this vehicle and put up with the
bugginess of this technology. Should never have been put in
a Cadillac vehicle.

Hoosier Daddy
07-07-13, 07:25 PM
..... Finally I used voice NAV commands using "Address". I spoke clearly and normally and every single time CUE responded with the correct numbers plus the number "1". Over and over it did the same thing. The last digit in the address was "Four" which has no lingering syllable to be confused with the number one.
Mine is doing the same thing basically. It's adding numbers to the end of addresses which no rational reason why. It's not just me; I have a speech therapist in the family and it does the same thing no matter how precisely the address is spoken or how fast it is spoken. And CUE Navigation can not understand some words at all. For example, I wanted directions to a Restaurant called Ajo Al's (Ajo is pronounced ah-hoe). No matter who said the name or how they said it (4 different people) it would ask if we meant Taco Bell. It's almost like it doesn't hear consonants. All attempts were made in a parked car with windows up and no audible background noise. So I gave up using voice commands for navigation.

I don't seem to have problems with voice commands in audio or at least not enough to be memorable. I take that back. CUE did have an attention span issue when I asked it to play S&G's "A Simple Desultory Philippic or How I was Robert McNamara'd Into Submission" but I cut it some slack on that one.

bungee91
07-07-13, 08:31 PM
I have a leased vehicle and I am trying to unload it.

I hate CUE that much.

Going to talk to the dealer first (for which I know I will
get nowhere) and then see if I can simply unload it online.



Mine is purchased, however I fully agree with your assessment here. I've actually tried to sell mine with little interest from people.
I feel CUE is THAT bad!..
It was marketed with many options we still don't have, navigation that is subpar to say the least, and less options than the lesser priced Mylink system that seems to keep getting better..

I've seriously considered removing it and putting in an aftermarket radio, however the amount I paid for CUE and it being required to modify different car parameters have made this not very feasible, so I'm pretty much stuck with it. Which is unfortunate, because the rest of the car is pretty fantastic!..
It's too bad too because admittedly CUE (or the techie side of the car) was a BIG reason for me choosing the ATS.

inspectorudy
07-07-13, 11:25 PM
I traded in my 2011 SRX to get the better engine and CUE. Boy is that a screw up. I know we all sort of drift in to a state of complacency and we just do not put out the effort any longer on the parts that do not work very well. Like my cell phone works very well and has from the beginning. Radio works well too if you know the frequency to ask for. I have even gotten used to the center stack and the climate controls but the NAV and voice commands connected to it are just impossible to use with any certainty. I am not usually a quitter on anything that I care about so I will continue to complain until Cadillac offers a fix. I believe it will take a major overhaul to get this thing right and not another update. GM must be aware that those of us who are displeased with CUE will probably never return to Cadillac if there is no resolution.