: 2013 SRX4 Premium not making the grade



pearlydoug
05-13-13, 12:11 AM
As of this post there is 3000 miles on $56000 srx awd to start the transmission shift points are very poor and rough. Also the heated seats take a extremely long time to warm up and even longer to cycle and come to a comfortable level not to mention @ autostart nothing climate wise hot or cold conditions attempt to give you a head start on warming defrosting or cooling srx. Now the most important item what is with the brake drift while the transmission is downshifting during stopping it actually excellerates the vehicle where you have to apply the brakes more. Very Dangerous. For the premium level I am missing the premium part. Is anyone experiencing these same issues. This week it will be visiting dealer for update and to see if above issues can be addressed. I want to love this srx but currently I'm confused as to what I'm supposed to feel am I expecting to much? Oh any chance android will ever be welcomed by cue as the iphone?

miamictsv
05-13-13, 10:20 AM
4000 miles on my wife 2013 SRX4 with all current updates installed including a transmission software upgrade. Shift point as you said still very poor and shifts are very lazy. Brakes are average at best. My wife still loves it but i am done with Cadillac. This brand does not have the quality or the technology to compete with some other brands. CUE, magnetic shocks and styling interior/exterior were the reasons we got it but this is all. The rest is average at best. At least the dealership service is outstanding when i have to bring any of my vehicle for repairs and small fixes.

themacguy
05-13-13, 12:33 PM
A Trifecta Tune will fix the shifting issues.

adamjeeps
05-13-13, 12:46 PM
A Trifecta Tune will fix the shifting issues.

It will also void the warranty on the engine and transmission if the dealer finds out.

themacguy
05-13-13, 01:49 PM
"If".

Flash back to stock, before you take it in.

Cadillac Cust Svc
05-13-13, 11:57 PM
As of this post there is 3000 miles on $56000 srx awd to start the transmission shift points are very poor and rough. Also the heated seats take a extremely long time to warm up and even longer to cycle and come to a comfortable level not to mention @ autostart nothing climate wise hot or cold conditions attempt to give you a head start on warming defrosting or cooling srx. Now the most important item what is with the brake drift while the transmission is downshifting during stopping it actually excellerates the vehicle where you have to apply the brakes more. Very Dangerous. For the premium level I am missing the premium part. Is anyone experiencing these same issues. This week it will be visiting dealer for update and to see if above issues can be addressed. I want to love this srx but currently I'm confused as to what I'm supposed to feel am I expecting to much? Oh any chance android will ever be welcomed by cue as the iphone?

Hello pearlydoug,

I am sorry your SRX has not been working as it should. I understand how these issues must be frustrating with such a new vehicle. Please keep us posted after your dealership visit. You are supposed to love your Cadillac and I am sorry right now you are not feeling that way.

Sincerely,

Laura M.
Cadillac Customer Service

algiorda
05-14-13, 07:09 PM
As of this post there is 3000 miles on $56000 srx awd to start the transmission shift points are very poor and rough. Also the heated seats take a extremely long time to warm up and even longer to cycle and come to a comfortable level not to mention @ autostart nothing climate wise hot or cold conditions attempt to give you a head start on warming defrosting or cooling srx. Now the most important item what is with the brake drift while the transmission is downshifting during stopping it actually excellerates the vehicle where you have to apply the brakes more. Very Dangerous. For the premium level I am missing the premium part. Is anyone experiencing these same issues. This week it will be visiting dealer for update and to see if above issues can be addressed. I want to love this srx but currently I'm confused as to what I'm supposed to feel am I expecting to much? Oh any chance android will ever be welcomed by cue as the iphone?

I don't have a 2013, but I have a 3 year old 2010. During breakin period, the transmission will adapt to your driving style at least it did with the 2010. If you don't like the economy shift points of the trans, use Sport Mode. I would venture to guess not having the climate control come on during autostart is a safety issue to both the occupants and to the mechanicals. For Brake drift, see my first point or use sport mode.

Honestly, your driving a 56k car and your turned off by these minute items? EVERY car is a compromise. My 2004 was a compromise, the 2010 was a compromise and my next SRX will probably be a compromise. My 2010 nitpicks were no blind spot warning, no turn signals in the side view mirrors, certain options like ventilated seats not available in luxury model, no spare tire, etc...etc..etc...

You will probably have just as many nitpicks with a MB, Audi, Lex, Infiti, Acura, BMW, etc.

Enjoy the Ride.

miamictsv
05-15-13, 12:27 PM
I don't have a 2013, but I have a 3 year old 2010. During breakin period, the transmission will adapt to your driving style at least it did with the 2010. If you don't like the economy shift points of the trans, use Sport Mode. I would venture to guess not having the climate control come on during autostart is a safety issue to both the occupants and to the mechanicals. For Brake drift, see my first point or use sport mode.

Honestly, your driving a 56k car and your turned off by these minute items? EVERY car is a compromise. My 2004 was a compromise, the 2010 was a compromise and my next SRX will probably be a compromise. My 2010 nitpicks were no blind spot warning, no turn signals in the side view mirrors, certain options like ventilated seats not available in luxury model, no spare tire, etc...etc..etc...

You will probably have just as many nitpicks with a MB, Audi, Lex, Infiti, Acura, BMW, etc.

Enjoy the Ride.


I am not sure were are nitpicking here if we are talking about braking systems, and transmission tuning. These are in the top 3 most important items in a car or at least my top 3 are braking ( can save lives) engine and transmission. First thing my wife says when she drives my V is : "WOW your brakes really stop ". I did not want to touch the SRX and get it tune but if a transmission in normal mode holds are gear for 3-4 seconds after i have let go a bit the gas pedal i might have to do it. It annoy's me more then my wife but i do drive the SRX 20% of the time. I would summarize it by saying we expected more from a 56K vehicle being 4 years into production.

Huey Driver
05-15-13, 12:44 PM
Miami,
I have noticed the issue you mention about holding the gear for too long. I guess I dont get into that driving mode often enough for it to bother me that much. I did mention to the service manager last time and he said there was no new software, but that he has had several comments. He told me to keep checking, which to me means I will 'complain' every service visit and hopefully some day it gets into the 'to do' bin at engineering.
Thats really the only issue I have tho.

phunter1
05-15-13, 04:17 PM
Have you tried driving the vehicle with Eco mode off? Initially, my 2012 shifted poorly in Eco mode, but much better with it turned off. Eventually, the transmission learned my driving habits and shifts fine now. I also noticed that the brake pedal takes more effort than any of my other cars, but I actually prefer that to a too soft pedal. I don't have any of the other issues you mentioned, and am generally happy with my vehicle.


Phil

Cadillac Cust Svc
05-15-13, 08:32 PM
4000 miles on my wife 2013 SRX4 with all current updates installed including a transmission software upgrade. Shift point as you said still very poor and shifts are very lazy. Brakes are average at best. My wife still loves it but i am done with Cadillac. This brand does not have the quality or the technology to compete with some other brands. CUE, magnetic shocks and styling interior/exterior were the reasons we got it but this is all. The rest is average at best. At least the dealership service is outstanding when i have to bring any of my vehicle for repairs and small fixes.

We're glad to hear that your dealership service has been outstanding, miamictsv, although it's unfortunate that you are otherwise not fully satisfied with your Cadillac experience. If there is anything you want for us to check into or document on your behalf, please don't hesitate to contact us here on the forum.

All the best,
Sarah
Cadillac Customer Care

miamictsv
05-16-13, 08:12 AM
Have you tried driving the vehicle with Eco mode off? Initially, my 2012 shifted poorly in Eco mode, but much better with it turned off. Eventually, the transmission learned my driving habits and shifts fine now. I also noticed that the brake pedal takes more effort than any of my other cars, but I actually prefer that to a too soft pedal. I don't have any of the other issues you mentioned, and am generally happy with my vehicle.


Phil

That's my wife only complain. Brake pedal needs to be pushed too hard. All other complains are from me driving the vehicle and noticing things like this. She does not care about those things :) I am sure the transmission can be tuned not to push the vehicle forward when brakes are applied. That's why i think we need to press the brake pedal harder. May be this is an issues on the AWD vehicles only ?

Huey Driver
05-16-13, 03:18 PM
Miami,
Thanks for the hint, yeah, I dont use eco mode around town. I'm not sure why its the way it is, but I'm sure the engineers initially thought it should be that way. In some ways, I understand holding the gear for a moment, even though the driver has lifted, in case the driver gets back in the gas hard. Mine only has this under moderate to heavy acceleration. I'd rather have it hold the gear if I momentarily breathed the throttle or repositioning my foot, than get back in the gas just as it was between gears.
Is this push forward you experience possibly loss of engine braking? I know on my trailblazer, if I lifted at highway speeds (ie, 60+) and coasted a ways, like taking an exit from the interstate, right about 45, the transmission would unlock and it would seem like I was accelerating. In reality, my deceleration was just changing. I was still getting engine braking from the transmission, but not as heavy because it had 'unlocked'...
I dont pretend to know much about transmissions but that kind of explains what little I have learned about the 4L60E that I had in my trailblazer... I havent noticed a much of a difference with the unlocking on my SRX as the 4L60E had...

miamictsv
05-17-13, 08:06 AM
Miami,
Thanks for the hint, yeah, I dont use eco mode around town. I'm not sure why its the way it is, but I'm sure the engineers initially thought it should be that way. In some ways, I understand holding the gear for a moment, even though the driver has lifted, in case the driver gets back in the gas hard. Mine only has this under moderate to heavy acceleration. I'd rather have it hold the gear if I momentarily breathed the throttle or repositioning my foot, than get back in the gas just as it was between gears.
Is this push forward you experience possibly loss of engine braking? I know on my trailblazer, if I lifted at highway speeds (ie, 60+) and coasted a ways, like taking an exit from the interstate, right about 45, the transmission would unlock and it would seem like I was accelerating. In reality, my deceleration was just changing. I was still getting engine braking from the transmission, but not as heavy because it had 'unlocked'...
I dont pretend to know much about transmissions but that kind of explains what little I have learned about the 4L60E that I had in my trailblazer... I havent noticed a much of a difference with the unlocking on my SRX as the 4L60E had...

I think holding a gear should be reserve only for sports mode. Normal mode should act like normal mode, that was the reason i did not re tune much my normal mode on the CTS-V. I think the normal mode and sports mode are acting almost the same on the SRX. May be the TSB for the transmission that was done did not help much. Let me summarize it by saying Cadillac needs 21 century transmissions now. I understand if this was a Chevy but in a Cadillac... Those commercials being standard of the world.... not there yet :)

Jarson
07-04-13, 05:19 PM
I have the 2013 AWD Premium with all options, and the climate system works fine when using remote start (for AC anyway). The heated seats and steering wheel also work great. I prefer the shift points in ECO mode, as regular seems to rev the engine more. Still getting only 15.5 mpg though... (city driving)

warnercc
07-05-13, 10:53 AM
All I can say is be very careful what you wish for. I took our '13 SRX in for the transmission update because of the recall notice we received and I wish I had never set foot into the service department. The car was perfect when I took it in but being the good Lemming that I am, complied with the notice that I received. Not only did they update the transmission software, but they did the memory seat update and the Cue update and now nothing works properly and is becoming increasing annoying every day. Even my wife, who loves cars and can be forgiving when something doesn't quite work as it should has resorted to taking pictures when things screw up in this car. It's one thing to "adapt" the way you use things when something doesn't quite work as advertised, but when they have a mind of their own and then stop working completely. there is no way to "adapt". I'm also tired of ECO mode being blamed for shoddy transmission operation. It worked perfectly when new but since the update, the transmission hunts for gears in ECO mode and when not in ECO mode shifts like a transmission out of a 56 Chevy. And then, this excuse of "we can't duplicate the problem so we can't fix it" is getting real old. I bought my first foreign car in November and it looks like this Cadillac will probably be my last American car if this crap keeps up. I'm usually very patient with these types of things, but quite frankly I tired of hearing my wife complain about the car and I'm becoming increasing fed up with the service department at the dealership and getting almost as fed up with Cadillac Customer Service. Anybody got a match?

miamictsv
07-05-13, 02:34 PM
All I can say is be very careful what you wish for. I took our '13 SRX in for the transmission update because of the recall notice we received and I wish I had never set foot into the service department. The car was perfect when I took it in but being the good Lemming that I am, complied with the notice that I received. Not only did they update the transmission software, but they did the memory seat update and the Cue update and now nothing works properly and is becoming increasing annoying every day. Even my wife, who loves cars and can be forgiving when something doesn't quite work as it should has resorted to taking pictures when things screw up in this car. It's one thing to "adapt" the way you use things when something doesn't quite work as advertised, but when they have a mind of their own and then stop working completely. there is no way to "adapt". I'm also tired of ECO mode being blamed for shoddy transmission operation. It worked perfectly when new but since the update, the transmission hunts for gears in ECO mode and when not in ECO mode shifts like a transmission out of a 56 Chevy. And then, this excuse of "we can't duplicate the problem so we can't fix it" is getting real old. I bought my first foreign car in November and it looks like this Cadillac will probably be my last American car if this crap keeps up. I'm usually very patient with these types of things, but quite frankly I tired of hearing my wife complain about the car and I'm becoming increasing fed up with the service department at the dealership and getting almost as fed up with Cadillac Customer Service. Anybody got a match?

I could not agree with you more. After all the updates now it takes 1-2 seconds after i press the forward button from the steering wheel for CUE to change the song. When it come to transmissions GM is simply 10-15 years behind the leading car companies. 6 speed lazy slush boxes are so 2000's especially for a luxury brand.