: 2011 SRX Power Steering Goans like an old dog..............



thende
05-10-13, 08:00 PM
I have asked this before, but issue continues.

When the car is a idle and you move it, the power steering groans like an old dog, and you feel it in the steering wheel.

Two times (Random), it was so loud I thought the pump quit. I have taken it to the dealer and I'm told "They all do that". Note if you rev it up, smooths out, almost like the pump does not have enough flow at idle or they set the idle low to save fuel, or poor design, or the dog issue.

I have checked the fluid, even swapped it. No debris or smokey fluid.....

Thoughts?

2011_SRX
05-11-13, 02:01 AM
I have a 2011 SRX just shy of 17,000 miles and you have provided a perfect description of the exact steering symptoms I endure. I have little to no faith in my dealership so rather than afford them the opportunity to mess up something else, I simply live with the symptoms. Three of four hubcaps on crooked following a tire rotation, I wouldn't want that person working on my steering!

packardv8
05-11-13, 11:51 AM
almost like the pump does not have enough flow at idle or they set the idle low to save fuel, or poor design, or the dog issue.
All of the above. It's a generic GM pump installed on one of their heaviest vehicles with the widest tires. Most likely, it's just too much resistance.

jack vines

thende
05-12-13, 10:31 AM
Thanks for responding. Just a major flaw on what is a great vehicle. Also, no response from GM rep, so I will assume the worst (Live with it).

Tim

sube5186
05-12-13, 10:44 AM
I have taken it to the dealer and I'm told "They all do that".

Hogwash!!!!

The things some of these lazy, incompetent service departments say to avoid doing a little work/research. The noise you decribed is NOT normal. If it was, all of them would do it. If your gut instincts tell you something is not right, go with that over their lame excuses. Even if this was true, I've discovered defects in this car that were present across the the entire model line. Just because they all do something, doesn't make it normal. It just means they all have the same defect.

There was a similar issue a while back with a grinding noise in cold weather during slow speed or stationary steering. It was produced during the exact same scenario you described. Turned out to be parts in the steering column that weren't properly lubricated during assembly. There was a Service Bulletin for this. Maybe if this repair was never done, the problem is starting to present itself in any temperature. There was another issue with steering noise that required installing new front strut mounts. The Service Bulletin no. was PI0368.

I don't work for GM. Nor am I a mechanic. Yet I can manage to come upon this information. All of this info is available to every service department. They only need a genuine desire to find it.


Sube

SteveWise
05-12-13, 10:52 AM
I agree with you, Sube. Whether this is a factory assembly issue, substandard part, or design flaw/inadequacy, it should be fixed or made to work properly for this vehicle.

stevec5375
05-12-13, 03:22 PM
What I don't understand is why General Motors puts up with keeping dealerships like this. They only serve to hurt the brand and run off customers. I say shut 'em down.

2011_SRX
05-12-13, 03:32 PM
The Cadillac dealer in this area suffers from turnover. Three different Service Managers and goodness knows how many mechanics. It is hard to find and keep good people these days. If I take my SRX in and discuss a repair the Service Manager (of the day) will apologize for the problem, then assign a mechanic that has worked there less than a week. Maybe the mechanic is good, maybe not. The SRX is returned fixed or not fixed or perhaps something else was broken in the process. In my personal experience, it becomes a question of how many times does the customer want to repeat the process or how far does the customer care to drive to seek a better dealership.

I'm 100% with Sube, all of the problems described in this forum can be fixed, unfortunately in this area, the dealership needs to be fixed first.

Cadillac Cust Svc
05-12-13, 09:51 PM
I have asked this before, but issue continues.

When the car is a idle and you move it, the power steering groans like an old dog, and you feel it in the steering wheel.

Two times (Random), it was so loud I thought the pump quit. I have taken it to the dealer and I'm told "They all do that". Note if you rev it up, smooths out, almost like the pump does not have enough flow at idle or they set the idle low to save fuel, or poor design, or the dog issue.

I have checked the fluid, even swapped it. No debris or smokey fluid.....

Thoughts?

Hello thende,

I understand how you want your vehicle concern fixed. I am sorry you have taken it to a dealership and was told "they all do that". If you private message me with your contact information and VIN I am happy to be a liaison between you and a new dealership, if you want a second opinion from different mechanics. I say this, depending on where you live.

Regards,

Laura M.
Cadillac Customer Service

rjleitz
05-13-13, 11:47 PM
It is may 2013... Has anything been done about the " old dog" in the srx steering system ???
I just bought a 2010 srx last week. I just had it to my dealer, 40 miles away, about the grown
In the steering at slow speed.
Of course by the time I arrived at the dealer it didn't make the sound...

davedogcaddy
05-15-13, 03:21 PM
I have the exact same issue with my 2010 FWD SRX. I did some research and thought it was the upper strut mount issue, so the dealership replaced them. I also asked them to check on the recall. Issue still exists. I have no confidence in the dealership's ability to figure stuff like this out so I've lived with it so far. Only noticeable at very low speeds (less then 5 MPh). I may try to have it resolved once more before my warranty expires. I wish someone here had the solution so I knew where to point the dealership.....that seems to be the only way I have success with them....when *I* tell them what to do.

adamjeeps
05-15-13, 03:48 PM
Have same issue on my Avalanche. The power steering hose was redesigned to allow more flow at lower rpm. I never changed mine since warranty was expired, but that could be the problem here as well.

NJRLCAD
05-15-13, 11:36 PM
I have the exact same issue with my 2010 FWD SRX. I did some research and thought it was the upper strut mount issue, so the dealership replaced them. I also asked them to check on the recall. Issue still exists. I have no confidence in the dealership's ability to figure stuff like this out so I've lived with it so far. Only noticeable at very low speeds (less then 5 MPh). I may try to have it resolved once more before my warranty expires. I wish someone here had the solution so I knew where to point the dealership.....that seems to be the only way I have success with them....when *I* tell them what to do.


I had the front strut mounts replaced twice because of the grinding noise in cold weather, and it again happened a bit this past winter when the temp got down around 30. Since the warranty has expired, however, I will live with it, but sadly my 20+ GM years will be done after this car.

davedogcaddy
05-16-13, 09:51 AM
Have same issue on my Avalanche. The power steering hose was redesigned to allow more flow at lower rpm. I never changed mine since warranty was expired, but that could be the problem here as well.

I think there may be some truth to this for the SRX as well. I've noticed that sometimes at lower speeds the steering is fine, but I could never figure out the rhyme or reason to it. Well today I made sure to watch the RPMs (instead of the speed) as I was pulling out of my driveway. If you are turning while the RPMs are sitting at about the same as the idle RPMs (about 500 on mine), the steering groans. If you give it some gas and can get the RPM up just a bit higher, say 750 or so, it's smooth as butter.

This may be why not everyone has the issue, since (if I remember correctly from an old thread) some people's SRX's were idling higher than others.

Of course without a TSB it will be a nightmare trying to get the dealership to correct it...

thende
05-23-13, 05:44 PM
Laura, PM sent, sorry for the wait.

Tim[COLOR="Silver"]

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Cadillac Cust Svc
05-24-13, 09:19 AM
Laura, PM sent, sorry for the wait.

Tim[COLOR="Silver"]

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Hello thende,

Thank you! No worries, I received your private message.

Laura M.
Cadillac Customer Service