: How long does your CUE system take to Index songs on the SD or USB Memory stick?



jeffpaletz
04-28-13, 09:54 PM
How long does your CUE system take to Index songs on the SD card or USB Memory stick?

Mine frequestly builds a new index and it can take 20 minutes or more to complete. I have 2447 songs on my SD card and 122 contacts on my Iphone 5. I'm wondering if other people are having this problem. It's getting very frusterating when I want to assign something to a favorite button and I can't. I'm rarely in the car more than 20 minutes. I did notice that sometimes if it's taking a long time to index and I turn off BlueTooth on my phone, the CUE system finished indexing right away.

flycaster
04-29-13, 11:47 AM
I have synched my iTunes music and playlists to an SD card. When I call up anything from the SD card (SanDisk 8GB), the music starts pretty quickly...doesn't seem to be any indexing delay.

vi2k13
04-29-13, 05:40 PM
My experience is, if the music library is less than 8GB, 700+ songs it's almost instantaneous using an 8GB SD card. Also, even with this limited size library, if I use a higher capacity card than 16GB, then it is very slow to index. With a library size 12GB/~1000 songs on a 16GB card it is still good with very little delay. I have tested cards from Sandisk, Lexar, Kingston and varying capacities and speed Classes 2, 6, 10, UHS-I (including an old 1GB card) with the same results.

So my idea of having the entire music library on an SD card is not working on CUE. I doubt it matters whether it's USB Flash Drive or SD card since they use the same USB Mass Storage interface.

This is of course on an SRX.

Cadillac Cust Svc
04-29-13, 10:08 PM
How long does your CUE system take to Index songs on the SD card or USB Memory stick?

Mine frequestly builds a new index and it can take 20 minutes or more to complete. I have 2447 songs on my SD card and 122 contacts on my Iphone 5. I'm wondering if other people are having this problem. It's getting very frusterating when I want to assign something to a favorite button and I can't. I'm rarely in the car more than 20 minutes. I did notice that sometimes if it's taking a long time to index and I turn off BlueTooth on my phone, the CUE system finished indexing right away.

Hi jeffpaletz,

If you contact the CUE support team at 855-428-3669, Hours of Operation: Monday to Friday 8:00am to 10:00pm EST; Saturday 8:00am - 4pm EST, they should be able to help you. Please let us know if you have other issues or concerns!

Sincerely,

Laura M.
Cadillac Customer Service

CDN XTS
05-12-13, 05:37 PM
I'm a little confused as to the problems stated. I have now close to 4000 songs on my temporary present 32GB USB card (having lost my 32GB Class 10 SCHC card - which was somewhat slower), but on both I have/had access to my music, including playlist (only once a full indexing was done at a previous trip), within 10 to 20 seconds, even though re-indexing was again being performed, thus voice control of music doesn't work until indexing is completed which therefore is only of benefit on long trips. Music stalled, though, if I had removed the stick/card and made a change, but seemed to work after switching to Radio and then back to my device even though indexing was not finished. It resumed it's normal behaviour after a full re-index job.) It would make sense that indexing will take longer the more data one has, although not sure it should be affected by the size of the storage media, particularly if stored fresh after formatting. Anyway, based on my experience even while indexing, I can use playlists, etc. or favorite buttons if there was no change to my data, but no voice control. I would also assume that the indexing time is impacted on how the data is placed on the device. For example, loading my playlists first and having only a relative low volume of folders on the media may be faster than having used DoubleTwist which rearranges everything by artist, e.g. a single Album folder with 20 songs (all different artists) is replayed by 20 folders by artists with a subfolder of that Album (in this sample 40 folders), so in my case I ended up with thousands of folders. It would be of interest to know how CUE arranges it's index, e.g. Album/Artist/Song or Artist/Album/Song so if the latter DoubleTwist may actually improve the speed. Presumably it takes it from the actual ID3 tag of each song (like DoubleTwist) as otherwise it would not have all required information and uses to playlist data in addition, which would account for the long time required to index. Not that I otherwise like DoubleTwist. It's free, but I since found out they download among other info your total address book!. Should have read their rules beforehand. Too late now. LOL.

pissedoffwookiee
05-13-13, 07:31 AM
CUE is absolutely terrible, in this regard, every other car I've connected my iphone to just works, but not the one that is supposedly the highest tech infotainment system. granted those other cars did not use voice to access songs by name, but they were there almost instantly or worse case under a minute and getting to your music is much faster in those dumber radios. Cadillac missed the mark here, the point is getting the happy fun environment going so you ENJOY your car/drive/trip/commute not fight with your car (either by voice, steering wheel, or screen) until you've arrived. I have roughly 11,000 songs in my library, I recognize this is large and a heavy load, but then again we payed more for a supposedly more sophisticated system, at the very least, us consumers have a justifiable expectation that our higher expenditure would get us a better performing unit, than the Knob equipped radios we left behind. In most cases this is true, Ipod is more that a grocery store mp3 player and we get richly rewarded by the ownership experience for our higher spend. Home theater surround, is better than a sound bar, grey goose is better than vodka in a plastic bottle, etc. then we get to Cadillac, and CUE is not better than our previous radios. Cadillac needs to do better, especially for us who spent dearly on you in the faith and hope and trust that what you were telling us "ATS is awesome" "CUE is awesome" was not hyperbole and wishful thinking on your part. You claim to be the "New Standard of the World" yet forgot that if we just needed wheels to go to and fro, we'd buy Hyundai/Kia/Toyota/Honda/Ford/Chevy. Luxury, cars are optional, we chose to spend more on our wheels because, just like in the examples I made earlier, life has taught us the more expensive thing is usually the more pleasurable thing to behold/use/be entertained by.

Please fix:

indexing - if my family's 2 iPhone 5, 3 iPads (2,3,and 4), 2 apple TV's, and windows7 PC hosting Itunes can stay in sync with our large music library, as well as pictures and movies, then surely CUE (if/when up to expectations) should remember the music it had 5 minutes before I stepped out of the car to check my mail.

indexing - it should not take 45 minutes to an hour to index my phone

voice - when dealing with the previous two problems, it's irritating enough that the $1,350 CUE system cannot do what a $250 iPod can, but to be reminded of that fact with "A media device initializing, while it's initializing you cannot ....blah,blah blah" when trying to make a phone call, preventing you from making a hands free call. I know about pressing again to shut her up, doesn't work reliably, i now use the handset (illegal) to avoid delays making calls

voice - when i do want to play music hearing "this media device has to many songs, you will not be able to access you music by song title, but you can access playlists" reminder 2 that $250 toy > $1350 toy

settings - when i try to cut cue down to size (to bug me less dealing with the previous issues until an update saves me) by shortening the voice prompts within two or three start cycles the cars reverted back to long. grrr

you have a short window to get this right and start delighting people, there are a higher percentage of us who lease, in 24 - 36 months you could lose us for life as CUE smacks us back into the BMW we were gonna get but decided to give you a shot. the entry level luxury market is the least loyal, we are the singles dating, were looking for out soulbrand.

CDN XTS
05-21-13, 08:20 PM
[snipped]I have/had access to my music, including playlist (only once a full indexing was done at a previous trip), within 10 to 20 seconds, even though re-indexing was again being performed, thus voice control of music doesn't work until indexing is completed which therefore is only of benefit on long trips.[snipped] UPDATE: After a recent CUE update (a Radio related update which I understand was to improve voice control - which didn't change the software version number) now starting the car, it takes a few seconds longer than before (*) for music to start, but the screen is blank for another 5 to 10 seconds before it shows the info for the song it is playing. Everything else works still the same way as outlined before. (*) never really timed it, only estimated the timing, but it seems to be slightly slower now. The temporary blank screen even though music has started playing is new. Neither issue is a real problem as far as I am concerned.

NJRonbo
06-02-13, 11:46 AM
CUE is absolutely terrible, in this regard, every other car I've connected my iphone to just works, but not the one that is supposedly the highest tech infotainment system. granted those other cars did not use voice to access songs by name, but they were there almost instantly or worse case under a minute and getting to your music is much faster in those dumber radios. Cadillac missed the mark here, the point is getting the happy fun environment going so you ENJOY your car/drive/trip/commute not fight with your car (either by voice, steering wheel, or screen) until you've arrived. I have roughly 11,000 songs in my library, I recognize this is large and a heavy load, but then again we payed more for a supposedly more sophisticated system, at the very least, us consumers have a justifiable expectation that our higher expenditure would get us a better performing unit, than the Knob equipped radios we left behind. In most cases this is true, Ipod is more that a grocery store mp3 player and we get richly rewarded by the ownership experience for our higher spend. Home theater surround, is better than a sound bar, grey goose is better than vodka in a plastic bottle, etc. then we get to Cadillac, and CUE is not better than our previous radios. Cadillac needs to do better, especially for us who spent dearly on you in the faith and hope and trust that what you were telling us "ATS is awesome" "CUE is awesome" was not hyperbole and wishful thinking on your part. You claim to be the "New Standard of the World" yet forgot that if we just needed wheels to go to and fro, we'd buy Hyundai/Kia/Toyota/Honda/Ford/Chevy. Luxury, cars are optional, we chose to spend more on our wheels because, just like in the examples I made earlier, life has taught us the more expensive thing is usually the more pleasurable thing to behold/use/be entertained by.


I am happy to be back on this forum after a short leave of absence. I may be repeating myself as I have made other similar replies in other threads...

...but this comment that I quoted above struck me rather hard....

I am absolutely miserable as a Cadillac owner having a CUE system installed within.

I have never seen a product behave so badly in a luxury vehicle like this.

I have been knocking my brains silly since taking ownership of my SRX last November. I have made
enough noise about the flaws in CUE that a GM engineering team came to my dealership to see these
problems first-hand. My CUE unit did not disappoint in performing miserably by not properly indexing
songs on my 160GB iPod and allowing me to make voice calls with my Galaxy Note II.

Now, I have to say, GM has been absolutely responsive and rather generous in the way they dealt
with my problems. They blame Apple for not upgrading the software on their 160GB iPod Classics to
accommodate new technology. They also blame Samsung for having issues with their bluetooth in the
Galaxy Note II phones.

I could accept those excuses if not for the way that CUE is designed....

Unlike any other car system that has come before it, CUE reindexes all your information every time
you get in and out of a vehicle. GM says its for security reasons. Frankly, I don't know why security
issues are even at play here when for years, car entertainment systems successfully stored all your
personal information.

I would rather put a personal password in my CUE system every time the car started than to have
my information constantly uploaded/erased every time I entered and exited the vehicle.

The fact that this is how the CUE team chose to design their product, is the reason why complaints
exist.

Again, I have no beef with how GM handled my complaints, but it's irritating to see other people
with similar problems that I am having.

pissedoffwookiee
06-02-13, 04:17 PM
I am happy to be back on this forum after a short leave of absence. I may be repeating myself as I have made other similar replies in other threads...

...but this comment that I quoted above struck me rather hard....

I am absolutely miserable as a Cadillac owner having a CUE system installed within.

I have never seen a product behave so badly in a luxury vehicle like this.

I have been knocking my brains silly since taking ownership of my SRX last November. I have made
enough noise about the flaws in CUE that a GM engineering team came to my dealership to see these
problems first-hand. My CUE unit did not disappoint in performing miserably by not properly indexing
songs on my 160GB iPod and allowing me to make voice calls with my Galaxy Note II.

Now, I have to say, GM has been absolutely responsive and rather generous in the way they dealt
with my problems. They blame Apple for not upgrading the software on their 160GB iPod Classics to
accommodate new technology. They also blame Samsung for having issues with their bluetooth in the
Galaxy Note II phones.

I could accept those excuses if not for the way that CUE is designed....

Unlike any other car system that has come before it, CUE reindexes all your information every time
you get in and out of a vehicle. GM says its for security reasons. Frankly, I don't know why security
issues are even at play here when for years, car entertainment systems successfully stored all your
personal information.

I would rather put a personal password in my CUE system every time the car started than to have
my information constantly uploaded/erased every time I entered and exited the vehicle.

The fact that this is how the CUE team chose to design their product, is the reason why complaints
exist.

Again, I have no beef with how GM handled my complaints, but it's irritating to see other people
with similar problems that I am having.

as much as I love GM engineers, my hunch/theory is they're stuck in one paradigm, that is the Bluetooth phone book paradigm. they've been giving the security excuse for years in regards to phone books of paired phones, and yet they let the same car that can't store numbers in the radio store them 2 feet up in the mirror using onstar. so I accept the security reason In regards to phone books and the speed is such that it actually works pretty well to throw out the records when the phone disconnects. but this same paradigm is failing miserably in the media space, time for a fresh idea here, actually no more fresh ideas and just copy or buy someone's idea that works.

another thought is certified iPhone/iPod accessories don't behave like this, my guess is they allow the device to act natively (ie...use the index already in the device) isn't that the point of these "plays for sure" "made for iPod" " eyes free" initiatives?

anyway I so badly want cadillac to win, which is why I invested with them, please cadillac give us solutions soon. what inspired me to write today was the constant rebooting cue was doing when I tried to play my 2 year olds favorite song she was asking for, this is a miserable fail, her $99 leappad gets to the song faster and easier than my $1350 CUE, not good!!!!

jeffpaletz
06-02-13, 09:58 PM
I continue to be frusterated with the issue of indexing. Today we used my wife's 2013 SRX to stop at the bank and Home Depot and a fast food place for lunch. I put in a 32 gig USB thumb drive because I'd added a few songs to the 2400 already on the USB thumb drive and added a playlist. The songs and play list did not show up until we had been driving the car for over 20 minutes. This is just not acceptable and not what I expected when we bought our cars. Cadillac, are you listening? A response would be appreciated.

pissedoffwookiee
06-03-13, 12:48 AM
I continue to be frusterated with the issue of indexing. Today we used my wife's 2013 SRX to stop at the bank and Home Depot and a fast food place for lunch. I put in a 32 gig USB thumb drive because I'd added a few songs to the 2400 already on the USB thumb drive and added a playlist. The songs and play list did not show up until we had been driving the car for over 20 minutes. This is just not acceptable and not what I expected when we bought our cars. Cadillac, are you listening? A response would be appreciated.

anyone else notice the lack of Cadillacs presence here of late, no "hey folks, cue works with these cards" or "we're sorry please bear with us we promise to make you happy". it feels like they've lawyered up and anything they say will incriminate them. it's too bad, because I feel like the people in this forum are really nice and patient, and are willing to work these things out, but communication is a two way thing, and we're communicating and guess who's not

Cadillac Cust Svc
06-03-13, 08:34 AM
Hi All,

I apologize for how you all feel about the CUE system. We are always looking to update our systems. We'll continue to collect your feedback and suggestions for possible enhancements to future releases. If anyone would like to discuss additional questions or concerns, please reach out to me via private message.

Sincerely,

Laura M.
Cadillac Customer Service

CDN XTS
06-03-13, 08:16 PM
Laura, please add my June 3 post from http://www.cadillacforums.com/forums/cadillac-user-experience-cue/295801-cue-clewless.html to your collection. (even though I am from Canada. LOL.)

Cadillac Cust Svc
06-04-13, 11:38 AM
Laura, please add my June 3 post from http://www.cadillacforums.com/forums/cadillac-user-experience-cue/295801-cue-clewless.html to your collection. (even though I am from Canada. LOL.)


Will do CDN XTS! Even though you are from Canada, we appreciate your feedback too :)

Sincerely,

Laura M.
Cadillac Customer Service

pissedoffwookiee
06-05-13, 03:47 AM
got to play with 2014 intellilink today, it's CUE reskinned, DIC was laid out differently and had buttons on back of steering wheel to select options, screen was a matte LCD (no fingerprints), it had knobs, and no haptic feedback. but the biggest thing is it was actually nice to use, nice and responsive, the people showing it to me did not know about indexing issues so had no answer there. when I got back to my car I was fed up and wiped/reset the whole thing(bye bye, hours spent arranging and naming my 50 favorites and settings). I'm pleased to report responsiveness has returned but it still thinks Lenny kravits is an xm channel.

TimTown
06-07-13, 12:22 PM
How long does your CUE system take to Index songs on the SD card or USB Memory stick?

Mine frequestly builds a new index and it can take 20 minutes or more to complete. I have 2447 songs on my SD card and 122 contacts on my Iphone 5. I'm wondering if other people are having this problem. It's getting very frusterating when I want to assign something to a favorite button and I can't. I'm rarely in the car more than 20 minutes. I did notice that sometimes if it's taking a long time to index and I turn off BlueTooth on my phone, the CUE system finished indexing right away.

Hello Jeff,

On 6/1/2013 my CUE s/w was updated to 23150273 in my 2013 XTS4 Platinum. It took overnight to index the songs from my flash memory (~3,000 songs).

I wonder if you could help me. I have an iPhone5 as well w/ release 6.1.4. I have two problems which no one has been able to solve.

First problem: Even after deleting the phone, repairing them, I cannot make changes to the contact list from my iPhone5 and see them registered in the CUE's display, even after 10 minutes of waiting. CAN YOU MAKE UPDATES, WHILE PAIRED, AND SEE THEM ON THE CUE DISPLAY?

Second problem: ALL 145 contacts, except for three, are uploaded and displayed on the CUE display! All of the other contacts are displayed correctly. The three missing all have the first name of "Octopus". They do not appear! I've looked at the Addressbook v-card file and everything looks fine. HAVE YOU EXPERIENCED WEIRD PROBLEMS LIKE THIS?

WHAT IS THE RELEASE NUMBER OF YOUR CAD'S SOFTWARE?

Sometime next week perhaps, my dealer service expert will interface to the ARM 11 processor, with a CUE programming expert on line to figure out what is going on. Hopefully.

Your help greatly appreciated!
Tim ( Timtowns@gmail.com )

georule
08-23-13, 04:44 PM
Hello. First post and my first Cadillac (a new 2013 SRX).

Had it about two weeks, loving lots about it.

Had resisted the music digitalization thing until now. Hopped in with both feet a couple days ago, ripping about 150 CDs with Nero 12 which created .mp4 files, .m3u playlists, and artwork. CUE seems to be seeing artwork from somewhere (I saw reports here that it doesn't do that with Nero, but I'm seeing them).

So I bought a 32GB mini-usb kind of stick (SanDisk Cruzer Fit) that is barely longer than the USB connector so it doesn't run a risk of getting knocked out or busted off, dumped all that on it (straight copy in Windows) and put it in. About 2400 songs and 150 albums. Seemed to work great, saw most stuff in a hurry.

Then today I realized I had another 10 or so albums on CD I'd forgotten about, ripped them, brought the stick in from the car, dumped them on there (same Windows copy) and put it back in the car.

Couldn't see the new stuff. Futzed around for a few minutes, and still couldn't see it. Then I dumped the new directories on a different stick and used that and saw them immediately. So now I've wiped the original stick clean and re-copied everything (including the new stuff) to it again and am going to try it again.

While doing that, I came here to browse around and found this forum and thread.

So I'm guessing I've got a re-indexing issue, and just don't know if it is serious or I didn't have enough patience. How long should I expect to wait for a re-indexing to "find" those new albums/songs/artists (about 10 out of 160 now, 2,600 songs or so, total of about 7GB of storage used)?

Does CUE continue reindexing when the car is turned off? Or only while I'm playing music from the stick?

How does CUE know it needs to do a reindex in the first place? Or does it just do one on its own schedule?

Is there some way to force CUE to do a reindex of the USB stick? I thought I'd be clever and switch back and forth (center console storage slot) between USB sticks and maybe when I put the first one back in after having had a second one in there that would cause it to reindex. Doesn't seem to have done so, but I may not have given it enough time.

Anyway, any thoughts would be appreciated on how long I should reasonably wait for CUE to find the new albums before concluding I'm doing something wrong.

Edit Later: The re-dump to the first stick seems to have a re-indexing in progress. That yellow circle thing is circling. Saw some of the new albums at least (Chicago 5-CD "The Box" hasn't shown up yet however) intermixed with some of the old. Guess I'll play along for awhile and hope they show up after a bit. Be nice if CUE keeps doing its reindexing thing after I got out of the car and it shut off (to all appearances). Anyone know if it does?

Cadillac Cust Svc
08-23-13, 09:03 PM
Hello. First post and my first Cadillac (a new 2013 SRX).

Had it about two weeks, loving lots about it.

Had resisted the music digitalization thing until now. Hopped in with both feet a couple days ago, ripping about 150 CDs with Nero 12 which created .mp4 files, .m3u playlists, and artwork. CUE seems to be seeing artwork from somewhere (I saw reports here that it doesn't do that with Nero, but I'm seeing them).

So I bought a 32GB mini-usb kind of stick (SanDisk Cruzer Fit) that is barely longer than the USB connector so it doesn't run a risk of getting knocked out or busted off, dumped all that on it (straight copy in Windows) and put it in. About 2400 songs and 150 albums. Seemed to work great, saw most stuff in a hurry.

Then today I realized I had another 10 or so albums on CD I'd forgotten about, ripped them, brought the stick in from the car, dumped them on there (same Windows copy) and put it back in the car.

Couldn't see the new stuff. Futzed around for a few minutes, and still couldn't see it. Then I dumped the new directories on a different stick and used that and saw them immediately. So now I've wiped the original stick clean and re-copied everything (including the new stuff) to it again and am going to try it again.

While doing that, I came here to browse around and found this forum and thread.

So I'm guessing I've got a re-indexing issue, and just don't know if it is serious or I didn't have enough patience. How long should I expect to wait for a re-indexing to "find" those new albums/songs/artists (about 10 out of 160 now, 2,600 songs or so, total of about 7GB of storage used)?

Does CUE continue reindexing when the car is turned off? Or only while I'm playing music from the stick?

How does CUE know it needs to do a reindex in the first place? Or does it just do one on its own schedule?

Is there some way to force CUE to do a reindex of the USB stick? I thought I'd be clever and switch back and forth (center console storage slot) between USB sticks and maybe when I put the first one back in after having had a second one in there that would cause it to reindex. Doesn't seem to have done so, but I may not have given it enough time.

Anyway, any thoughts would be appreciated on how long I should reasonably wait for CUE to find the new albums before concluding I'm doing something wrong.

Edit Later: The re-dump to the first stick seems to have a re-indexing in progress. That yellow circle thing is circling. Saw some of the new albums at least (Chicago 5-CD "The Box" hasn't shown up yet however) intermixed with some of the old. Guess I'll play along for awhile and hope they show up after a bit. Be nice if CUE keeps doing its reindexing thing after I got out of the car and it shut off (to all appearances). Anyone know if it does?

Hello georule,

Welcome to the forum and congratulations on your first Cadillac vehicle! I am glad to hear that you are loving your SRX. Laura or I are happy to assist you with any questions or concern you have in regards to your vehicle, but questions about the CUE system would be able to be handled better by our CUE specialty team. Here is their number if you would like to reach out to them: 855-428-3669. They are open seven days a week, 8AM to 10PM EST. Please keep us updated if you decide to give them a call. Thank you very much for your time.

Gregory W.
Cadillac Customer Care

georule
08-24-13, 08:45 PM
Thanks for the offer --I drove my SRX today, and while it hadn't found all my new albums when I started the vehicle, when I checked a few minutes later they were all there and available to play. So I'm satisfied with the indexing performance now that I've got an expectations level set as to how it will work.

Cadillac Cust Svc
08-24-13, 10:06 PM
Thanks for the offer --I drove my SRX today, and while it hadn't found all my new albums when I started the vehicle, when I checked a few minutes later they were all there and available to play. So I'm satisfied with the indexing performance now that I've got an expectations level set as to how it will work.Hello georule,

You are very welcome! I am glad to hear that you are satisfied with the performance. If you have any further questions, please feel free to reach out to Laura or I via private message. Thank you very much for taking the time to respond.

Gregory W.
Cadillac Customer Care

jeffpaletz
08-25-13, 10:17 PM
Hello. First post and my first Cadillac (a new 2013 SRX).

See answers after your questions:

Does CUE continue reindexing when the car is turned off? Or only while I'm playing music from the stick?
It does not index when the car is off.

How does CUE know it needs to do a reindex in the first place? Or does it just do one on its own schedule?
It indexes everytime you start the car.

Edit Later: The re-dump to the first stick seems to have a re-indexing in progress. That yellow circle thing is circling. Saw some of the new albums at least (Chicago 5-CD "The Box" hasn't shown up yet however) intermixed with some of the old. Guess I'll play along for awhile and hope they show up after a bit. Be nice if CUE keeps doing its reindexing thing after I got out of the car and it shut off (to all appearances). Anyone know if it does?

It does not index when the car is off.

----------

I've purchased some new USB memory sticks. I copied the same data, about 2450 songs on to the the new memory sticks and it only took about 2 minutes to index the songs-the first time. Unfortunately I found that when the car is started and it start reindexing, that's when it takes 20 minutes or so. Can some of you try this and see if you have the same experience?

georule
08-26-13, 11:01 AM
It does not index when the car is off.

My (short) experience supports that as well.

Switching USB sticks in and out tho it does seem able to continue to use the "old" index as it does its reindexing. I'd guess worst case is when you add just a few songs or an album or two to a large base collection.

dmurphy
09-04-13, 11:52 AM
Hello all!

I'm a brand new '13 SRX Luxury owner, and so far, I'm thrilled with the SRX. The Cue is taking some time to get used to, but my last few vehicles have all been Fords with Sync, which means I'm used to voice control for media and phone.

Having said that, I wanted to offer some direct comparisons between CUE and Sync ...

1) Sync isn't perfect. It's very good (and has lots of time to refine) and does a great job, but does occasionally have indexing issues, as does CUE apparently.
2) I haven't had any index problems with CUE (yet.) My address book appears pretty quickly, and for the first minute or so of my drive, it does warn me when I press the button that a media device is still indexing, but that has always gone quickly (at least for the 4 days I've actually had the vehicle :)

With Sync, I was used to pressing the voice control button on the wheel twice to bypass the prompt and just get a 'beep'. Would love for there to be three options with CUE: "Long prompts", "Short prompts", and "Just a Beep for $100, Alex."

3) On the Sync system, the address book is downloaded from the phone via Bluetooth into the Sync system's flash memory. I don't understand how it's a privacy issue; said address book is only accessible when the phone it came from is paired and present. I think the entire 'privacy' thing is a canard; obviously Ford and Microsoft got it to work. (Can't believe I'm praising Microsoft, but I DO think Sync is one of their best products!)

4) The indexing on CUE was quite a bit faster than the initial indexing for Sync; Sync creates an index and then creates "speech commands" - the entire process can take 10-15 minutes for my iPhone with 3,500 songs. CUE was ready, even on the initial plug-in, much quicker than that.

CUE's got tons of potential, and in fact, I'm pretty happy with it as-is. Granted, I'm using only an iPhone 5, so it's a pretty simply configuration, but still -- I'm happy thus far.

Hoping that we continue to get updates as new features roll out -- I would like to see deeper integration with the iPhone. For example, calling up apps on the CUE display (think Apple Maps or Google Maps displaying on the CUE display, etc.). Lots of potential here!

dmw15
06-03-14, 09:28 AM
I've had my '14 SRX for a little less than a month now and so far I'm very disappinted in the way the CUE system handles USB drives. Not only is the indexing slow, but it does not give you the ability to search the drive by folder. This causes problems with the way the music is indexed as in some cases one album (a movie soundtrack for example) will have a seperate folder for each artist on it. This issue could be resolved if they knew how to make the system read by folder, much like my '11 Traverse and '13 Sonic can. Replies I get from the CUE support team is that this feature is not avaliable and that I should create iTunes playlist as a workaround. The playlist option doesn't work and I really don't feel like putting my 400 cd collection in my car to sort through and play what artist I feel like at the moment.

Why can't Cadillac fix this problem??? They should be embarrassed that the USB audio features in a Chevy Sonic and Traverse blow away the much more expensive and slow CUE system. (I won't even get into how slow the voice system is, compared to a Traverse as I do not want to stray to far off topic).

NJRonbo
06-03-14, 10:27 AM
Why can't Cadillac fix this problem??? They should be embarrassed that the USB audio features in a Chevy Sonic and Traverse blow away the much more expensive and slow CUE system.

Many of us have been asking that question for well over a year now.

MikeElmendorf
06-03-14, 11:23 AM
I have a 2014 CTS and so I'm somewhat new to CUE.

That said, I have not experienced any of these issues. I have a very extensive list of contacts--over 3,000--and CUE is the only vehicle I've owned so far that syncs all of them. It updates and gets changes quickly and thoroughly.

Same is true for the iPod interface. I have a dedicated iPod 160G that I keep in the car with about 3,800 songs on it. I sync it up to iTunes periodically when I have added new content. I have never had an issue with the system not performing or indexing. It gets all my tracks easily via voice command. My previous Acura did this seemlessly, too. I had an Infiniti Q50 that was returned as a buy-back (many, many problems) and the InTouch voice commends for audio tracks never worked, despite the number of songs being well below their advertised limit of 5,000.

I wonder if the software is newer in the CTS?

NJRonbo
06-03-14, 12:09 PM
Same is true for the iPod interface. I have a dedicated iPod 160G that I keep in the car with about 3,800 songs on it. I sync it up to iTunes periodically when I have added new content. I have never had an issue with the system not performing or indexing. It gets all my tracks easily via voice command. My previous Acura did this seemlessly, too. I had an Infiniti Q50 that was returned as a buy-back (many, many problems) and the InTouch voice commends for audio tracks never worked, despite the number of songs being well below their advertised limit of 5,000.

I am amazed.

I have a 160GB iPod and it's useless with my 2013 SRX Cue system.

Even the Cue team admitted that the 160GB iPod would not work well. They blamed it on old technology. Truth be, it was their new technology with its constant indexing of songs that made the iPod incompatible.

I wonder if they fixed the issue with the 2014 system. They certainly didn't tell me.

I will look and see if there is an update that can be done to my system to fix the problems I was having including the wrong songs coming up when voice commands were used as well as picking a song from the list and another song playing in its place.

georule
06-03-14, 02:45 PM
Had a new one on me yesterday. Told VR "Play album Styx Greatest Hits". It came up with "Greatest Hits, is that correct?". So I told it yes. . . and got a roll-my-own compilation of all songs on albums named "Greatest Hits". Alabama, Ricky Nelson, Styx, a couple others.

To tell the truth, I enjoyed it. :) However, I don't think that's the way it's really supposed to work. . .

juneorta
07-17-14, 11:46 AM
Thank you for your work and attempts to correct the CUE system initialization problem. I thought I was the only one with this problem. I was blaming the problem on my old cell phone. The work around was to turn on and off the phone once in the car or to turn on the phone once in the car. Today my CD player failed to initialize my CD (which is full of MP3s). This was the last straw. Thank goodness if found the workaround. The workaround was to pop out the CD and then pop it back it. I can deal with those two issues because there is a solution. My USB (8 GB) and my SDHC card (4 GB) have intermitant initialization. The SDHC card worked very well for about 3 days. Today, I got the message that NOTHING was "paired". There was dead silence until I got the AM radio working. I've already taken the car (2014 XTS) for the squeaky brakes and the glove box; I wonder if I have to take the car in for the CUE system? How would I get a software update if one is or becomes availabe? It would be nice if it would download automatically but I am assuming I'll have to take it in to the dealership. I await your response.