: Anyway to look up service history?



grayparatrooper
04-28-13, 10:00 PM
I come from Lexus and with them I can go to Lexus website enter the vin and see the service history of the car at the dealer. Anyway to do this with escalade?

the cadillac man
04-29-13, 02:58 AM
I come from Lexus and with them I can go to Lexus website enter the vin and see the service history of the car at the dealer. Anyway to do this with escalade?

You can go to a gm dealer and run the vin other then that I suggest getting the carfax before buying

grayparatrooper
04-29-13, 09:50 AM
i just dont trust carfax all that much was hoping for dealer history but at least they can check it if nothing else.

BDuncan
04-29-13, 11:08 AM
As you are aware, CARFAX is just a silly marketing tool - only a very few repairs overall are reported to Carfax. A GM dealer (using the VIN) can pull all services performed at any GM dealer but won't have anything done at independant shops. Many used Escalades are leased which almost assures dealer service since is covered.

the cadillac man
04-29-13, 12:44 PM
As you are aware, CARFAX is just a silly marketing tool - only a very few repairs overall are reported to Carfax. A GM dealer (using the VIN) can pull all services performed at any GM dealer but won't have anything done at independant shops. Many used Escalades are leased which almost assures dealer service since is covered.

I checked the carfax before I got mine(free from the dealer) and it had the same as the dealer history report but I must have be lucky(still trust the dealer though)

BDuncan
04-29-13, 06:47 PM
Dealers have jumped on the Carfax band wagon realizing that they get the benefit of all the Carfax advertising. If a dealer has a used vehicle with a clean internal history, then they load that info into Carfax so they can give a copy to a potential customer. In some cases the info may already be in Carfax. Dealers realize the average customer believes in Carfax so they might as well take advantage of all the hype. There can be very good info on Carfax but it's what's not there that is the concern.

Cadillac Cust Svc
04-29-13, 07:02 PM
I come from Lexus and with them I can go to Lexus website enter the vin and see the service history of the car at the dealer. Anyway to do this with escalade?

Hello grayparatrooper,

If you contact your local dealership and speak with the service department, they can access your service history on your vehicle with the provided VIN. We are unable to give you service history information, which is why we direct you to your dealership. Please let us know if you have other questions or concerns.

Sincerely,

Laura M.
Cadillac Customer Service

grayparatrooper
04-29-13, 07:17 PM
Thanks. This is a private sale ill call my local caddy dealer see I can get them to look up the service history. Carfax is $40 which is absurd IMO.

the cadillac man
04-29-13, 08:38 PM
Dealers have jumped on the Carfax band wagon realizing that they get the benefit of all the Carfax advertising. If a dealer has a used vehicle with a clean internal history, then they load that info into Carfax so they can give a copy to a potential customer. In some cases the info may already be in Carfax. Dealers realize the average customer believes in Carfax so they might as well take advantage of all the hype. There can be very good info on Carfax but it's what's not there that is the concern.

I know that's why I checked with my local dealer also

grayparatrooper
04-30-13, 02:14 AM
Will the dealer be cool checking it for me? Also I want to have a pre purchase inspection done on it should i take to an independent or gm or caddy?

MrHolland
04-30-13, 02:49 AM
Pre inspection,,,I'd definitely go to a Cadillac dealer. May be a good opportunity to get the service history since you're there spending a little bit of money. Good luck!!

the cadillac man
04-30-13, 03:40 AM
Pre inspection,,,I'd definitely go to a Cadillac dealer. May be a good opportunity to get the service history since you're there spending a little bit of money. Good luck!!

I agree plus it helps to get to know the service manager(I know the one at the dealer I go to)

grayparatrooper
05-01-13, 04:32 PM
I called they said the car didnt have any service history at their dealership I assumed it was a nation wide database. Anyway a little more searching and I found the supposed nice 75k car I was looking was actually this pos http://www.salvage-cars-for-sale.info/salvage/for-sale-cadillac-escalade-2006-MjgzNjI1ODI I'm bummed

the cadillac man
05-01-13, 04:38 PM
I called they said the car didnt have any service history at their dealership I assumed it was a nation wide database. Anyway a little more searching and I found the supposed nice 75k car I was looking was actually this pos http://www.salvage-cars-for-sale.info/salvage/for-sale-cadillac-escalade-2006-MjgzNjI1ODI I'm bummed

Salvaged means it has been wrecked before or has been in a flood(not a good choice)
FYI most dealers are only able to see the warranty work if they weren't the dealer the truck has been normally serviced at

grayparatrooper
05-01-13, 04:44 PM
Lexus is nationwide so wherever is been served dealer wise its in there. I don't mind salvage I own one actually if it was minor and repaired right but that one had major damage and he lied about it also the miles is way off. O well.

RippyPartsDept
05-01-13, 05:36 PM
GM has now linked up their dealer databases so you can check any dealer work done ... i don't know how to pull that up but my service guys do

i can pull up the warranty info that's done at any dealer but there is a new way to pull up any dealer work done ... i just don't know how to do that yet

the cadillac man
05-01-13, 06:02 PM
GM has now linked up their dealer databases so you can check any dealer work done ... i don't know how to pull that up but my service guys do

i can pull up the warranty info that's done at any dealer but there is a new way to pull up any dealer work done ... i just don't know how to do that yet

Thanks for the tip Chris next time I go to my dealer to get my shocks done(I know I have been putting it off) I will check the history again and see if it has more on the list

RippyPartsDept
05-01-13, 06:20 PM
it's a whole different area of the dealer 'workbenches' than the global warranty area that i am familiar with

one of my service advisors showed it to me last week
he said that it has any work (customer pay or warranty) that is done at any dealer

the cadillac man
05-01-13, 07:37 PM
it's a whole different area of the dealer 'workbenches' than the global warranty area that i am familiar with

one of my service advisors showed it to me last week
he said that it has any work (customer pay or warranty) that is done at any dealer

Cool I will talk to the service manager and see if he knows about it

bigirb2002
05-01-13, 08:20 PM
chris if we give you our vin can u get us the info?