: Rear Passenger Roof Leak



KeYz
04-28-13, 03:26 AM
Just picked up a 2008 Cts with 44,000 miles on it. I got up today and i noticed the rear headliner was wet. I came to the forums and did numerous searches and found out what might have been the problem. I went to walmart and got weed wacker lines to clean my drain holes, both the front in the sunroof and the 2 back hoses under the trunk lining.

I then did the water test on all drains and the water leaked out front and rear fenders like it was suppose to do. I dried my headliner after all of this. I thought everything was fine until it rained again and the rear passenger side headliner was wet again.

The front and the rear left headliner remains dry, it's only the rear right portion. I unscrewed and pulled down enough liner to see that the hose is properly connected and i noticed no leaks from it. I am lost as to where the water could be coming from.

What are my options and possible pricing to get this sorted. I called the caddy dealership and they quote me around $200 to clean my sunroof drains. I have already done this myself so i have no idea what the issue could be :confused:

somedaycts
04-28-13, 12:58 PM
If it's the center-rear of the headliner, just behind the sunroof, this leak should be addressed by an internal GM service bulletin. It involves beefing up the rear drains, and some extra service if they caulk up the corners. It is due to too much water building up near the rear drains and the holes not being big enough to drain it fast enough.

It is not a 'public' searchable bulletin, can only be found if a GM tech goes digging. I had this problem with my former CTS.

Cadillac Cust Svc
04-28-13, 01:12 PM
Just picked up a 2008 Cts with 44,000 miles on it. I got up today and i noticed the rear headliner was wet. I came to the forums and did numerous searches and found out what might have been the problem. I went to walmart and got weed wacker lines to clean my drain holes, both the front in the sunroof and the 2 back hoses under the trunk lining.

I then did the water test on all drains and the water leaked out front and rear fenders like it was suppose to do. I dried my headliner after all of this. I thought everything was fine until it rained again and the rear passenger side headliner was wet again.

The front and the rear left headliner remains dry, it's only the rear right portion. I unscrewed and pulled down enough liner to see that the hose is properly connected and i noticed no leaks from it. I am lost as to where the water could be coming from.

What are my options and possible pricing to get this sorted. I called the caddy dealership and they quote me around $200 to clean my sunroof drains. I have already done this myself so i have no idea what the issue could be :confused:

Hello KeYz,

I am sorry you are experiencing a passenger roof leak. If you would like help with your concern please private message me and I can provide further assistance.

Sincerely,

Laura M.
Cadillac Customer Service

KeYz
04-28-13, 03:49 PM
If it's the center-rear of the headliner, just behind the sunroof, this leak should be addressed by an internal GM service bulletin. It involves beefing up the rear drains, and some extra service if they caulk up the corners. It is due to too much water building up near the rear drains and the holes not being big enough to drain it fast enough.

It is not a 'public' searchable bulletin, can only be found if a GM tech goes digging. I had this problem with my former CTS.

I wonder if this is the case.


Hello KeYz,

I am sorry you are experiencing a passenger roof leak. If you would like help with your concern please private message me and I can provide further assistance.

Sincerely,

Laura M.
Cadillac Customer Service

P.M. sent

tarmacjerry
04-28-13, 05:41 PM
I have this same problem. Any suggestions on how to fix this? Preferably with video or pics.

KeYz
04-28-13, 05:55 PM
I have this same problem. Any suggestions on how to fix this? Preferably with video or pics.

You already cleaned your drains and it still leaks like mine ? Or you have a leak like mine ?

KeYz
05-02-13, 01:35 AM
Update: Cadillac dealership inspected my car and it turned out to be a bad sunroof frame :banghead: $1,300

Sal33n
05-02-13, 08:28 AM
Yikes! No warranty?

KeYz
05-02-13, 06:44 PM
Yikes! No warranty? warranty just ran out and my extended does not cover it.

tarmacjerry
05-06-13, 11:45 PM
I tried cleaning out the front drains from the sunroof, and the rear drains from the exit (inside the trunk lining). I can't find the exits on the front drains. I looked behind the wheel well lining where I believe they're supposed to be but I didn't find anything. Does anyone know what they look like? Exact location? Pics?

I'm afraid the hose may have come loose. Is there anyway to tell if the leak if from a disconnected hose vs. a clogged drain

pdx12cts
05-22-13, 03:17 PM
Our '12 CTS is in service right now because of this. I noticed it leaking on Saturday while it was raining. They said some plastic drain part was cracked. So, new parts plus it will need a new headliner too. All under warranty though.

They are giving us a Chevy Volt loaner because parts wont be in until next week.

tinman
05-22-13, 04:09 PM
A Chebbie? How generous. Aren't you driving a Cadillac? It's like when I order iced tea with some lemon. When the waitress brings me back a refill there is no lemon. Wait, didn't I order lemon with my drink? Didn't I drive in with a Cadillac?

Sigh, rant.

At least it is being taken care of. Don't park under trees. I try my best to avoid them.

jeffc83
05-22-13, 06:09 PM
A Chebbie? How generous. Aren't you driving a Cadillac? It's like when I order iced tea with some lemon. When the waitress brings me back a refill there is no lemon. Wait, didn't I order lemon with my drink? Didn't I drive in with a Cadillac?

Sigh, rant.

At least it is being taken care of. Don't park under trees. I try my best to avoid them.

My Caddy dealer also provides mainly Chevys and Nissans as loaners, all of which are compact cars. I'm glad I get a loaner at all but am also very disappointed to hear some dealers providing ATS and CTS for loaners and mine just doesn't seem to care.

Cadillac Cust Svc
05-22-13, 06:46 PM
Our '12 CTS is in service right now because of this. I noticed it leaking on Saturday while it was raining. They said some plastic drain part was cracked. So, new parts plus it will need a new headliner too. All under warranty though.

They are giving us a Chevy Volt loaner because parts wont be in until next week.

Hello pdx12cts,

Please provide us updates after you receive your vehicle back from the dealer to ensure that you are satisfied with the work that has been done on your CTS. Thanks for keep us updated so far!

Gregory W.
Cadillac Customer Care

Citabria
05-22-13, 10:42 PM
My Caddy dealer also provides mainly Chevys and Nissans as loaners, all of which are compact cars. I'm glad I get a loaner at all but am also very disappointed to hear some dealers providing ATS and CTS for loaners and mine just doesn't seem to care.

Still beats the Kias I get!

jeffc83
05-23-13, 12:01 AM
Still beats the Kias I get!

True that! That's sad...

pdx12cts
05-23-13, 01:45 AM
A Chebbie? How generous. Aren't you driving a Cadillac? It's like when I order iced tea with some lemon. When the waitress brings me back a refill there is no lemon. Wait, didn't I order lemon with my drink? Didn't I drive in with a Cadillac?

Sigh, rant.

At least it is being taken care of. Don't park under trees. I try my best to avoid them.



Well, its a Chevy dealership doing the work. Its where we bought the car, and the service manager there said they do the same work as any other GM dealership.
The closest Cadillac dealer is in the next town, and the service department is not open after 5 or on weekends.
Not to mention that Caddy dealer is a bunch of pretentious jerks. They treated us like crap the last time we were there, and I dont care to go back.
Besides that, I really dont care what the loaner is to be honest. Just glad they gave us one.

Cadillac Cust Svc
05-23-13, 11:25 AM
Well, its a Chevy dealership doing the work. Its where we bought the car, and the service manager there said they do the same work as any other GM dealership.
The closest Cadillac dealer is in the next town, and the service department is not open after 5 or on weekends.
Not to mention that Caddy dealer is a bunch of pretentious jerks. They treated us like crap the last time we were there, and I dont care to go back.
Besides that, I really dont care what the loaner is to be honest. Just glad they gave us one.

Hello pdx12cts,

I am sorry to hear that you are not satisfied with the nearby Cadillac dealership. I see that your vehicle is being serviced under warranty at the Chevrolet dealership who provided you a loaner vehicle during the fix. Reach out to us if other issues or concerns arise!

Sincerely,

Laura M.
Cadillac Customer Service

tinman
05-23-13, 11:28 AM
Well, its a Chevy dealership doing the work. Its where we bought the car, and the service manager there said they do the same work as any other GM dealership.
The closest Cadillac dealer is in the next town, and the service department is not open after 5 or on weekends.
Not to mention that Caddy dealer is a bunch of pretentious jerks. They treated us like crap the last time we were there, and I dont care to go back.
Besides that, I really dont care what the loaner is to be honest. Just glad they gave us one.

Then getting a Chevy makes sense. I also agree, just give me a decent set of wheels to motor in while you have my ride. While I prefer a nice car, just give me wheels. I do have to say that when we go to the Audi dealer we get some nice wheels, ranging from an A4 to a Q5 and a Q7.

jeffc83
05-23-13, 11:49 AM
Then getting a Chevy makes sense. I also agree, just give me a decent set of wheels to motor in while you have my ride. While I prefer a nice car, just give me wheels. I do have to say that when we go to the Audi dealer we get some nice wheels, ranging from an A4 to a Q5 and a Q7.

Our local Lexus dealer offers fully loaded RXs as loaners. I too am satisfied I get a reliable loaner, even if it's not a car I'd prefer...

pdx12cts
06-01-13, 04:10 PM
Hello pdx12cts,

I am sorry to hear that you are not satisfied with the nearby Cadillac dealership. I see that your vehicle is being serviced under warranty at the Chevrolet dealership who provided you a loaner vehicle during the fix. Reach out to us if other issues or concerns arise!

Sincerely,

Laura M.
Cadillac Customer Service


Sorry for the delayed response. We told the Chevy dealer we were going on a roadtrip, over the holiday weekend, so the service manager overnighted the parts and had the car repaired by Friday morning. Seems everything was done right, the leak is fixed. And everything is back to normal. They replaced the entire headliner and the pillar piece near the leak as well. They also checked the seats and carpet for water damage, none was found. Overall very pleased with the whole experience!

Cadillac Cust Svc
06-03-13, 09:43 AM
Sorry for the delayed response. We told the Chevy dealer we were going on a roadtrip, over the holiday weekend, so the service manager overnighted the parts and had the car repaired by Friday morning. Seems everything was done right, the leak is fixed. And everything is back to normal. They replaced the entire headliner and the pillar piece near the leak as well. They also checked the seats and carpet for water damage, none was found. Overall very pleased with the whole experience!

Hello pdx12cts,

Thank you for updating me! I am happy to hear the dealership was so accommodating for you and that the leak is fixed. Glad to know you were pleased with the whole experience. I hope you continue to be satisfied with your vehicle and enjoy the CTS!

Regards,

Laura M.
Cadillac Customer Service