: Revshift



vOwnR
04-23-13, 11:11 AM
Everyone seems to like RevShift so after my Revshift coupler tore the second go round I ordered trans and motor mounts.
Two and a half weeks later my order in in the mail. I called and they never returned a call and once someone picked up the phone and told me they were shipping out today and a week later they actually sent. I was never contacted by email or phone the whole time and my money went through. Just my story.

PISNUOFF
04-23-13, 11:48 AM
:hide:

OneFast V
04-23-13, 11:58 AM
Everyone seems to like RevShift so after my Revshift coupler tore the second go round I ordered trans and motor mounts.
Two and a half weeks later my order in in the mail. I called and they never returned a call and once someone picked up the phone and told me they were shipping out today and a week later they actually sent. I was never contacted by email or phone the whole time and my money went through. Just my story.

How did your coupler tear its basically solid aluminum except for the 6 small bushings? You do know that their parts all carry a lifetime warranty.

vOwnR
04-23-13, 03:21 PM
That would mean that the bushings tore. The three on the driveshaft side are what keep tearing. I used washers the second go round. The one time they picked up the phone let me know they were only covering the coupler bushings this last time. I understand that if I just kept throwing it back on hoping something changed but I just spent more $ with them.

garrettg
04-23-13, 04:27 PM
The stock giubo in the V1 must be a piece of engineering mastery to withstand all this movement and here we all thought they didn't put time into doing the V1 right.

Chris Cornett
04-23-13, 07:45 PM
Same deal here ordered motor mounts over a month ago. Called and left messages twice and sent email with no response. Here is my favorite part.......they charged my CC for parts they never shipped.

FuzzyLogic
04-23-13, 08:02 PM
That would mean that the bushings tore. The three on the driveshaft side are what keep tearing. I used washers the second go round. The one time they picked up the phone let me know they were only covering the coupler bushings this last time. I understand that if I just kept throwing it back on hoping something changed but I just spent more $ with them.

Let me get this straight:

1. The first time you installed the Revshift coupler, you ignored all of the installation instructions and broke the coupler. Revshift decided to replace it for you, free of charge.
2. The second time, I bet you didn't check the bolt torque or the alignment of your driveshaft (based on your "throw s**t together and hope it works" attitude), and the coupler broke again. Still, Revshift replaced the coupler for you, free of charge.
3. Now, on your third coupler, you have the nerve to get on this forum and complain? What a pretentious, entitled **** you turned out to be.

You should be ashamed, trying to screw a small company that has been incredibly nice to you, even though they didn't have to be.


Same deal here ordered motor mounts over a month ago. Called and left messages twice and sent email with no response. Here is my favorite part.......they charged my CC for parts they never shipped.

This is the one area that Revshift needs to improve. There's no sidestepping the issue--Revshift has been doing a miserable job setting realistic expectations regarding order ETA and keeping customers appraised of order status throughout the fabrication process.

Revshift
04-23-13, 08:26 PM
I posted this on another forum. I am going to post it here as well so everyone understands the situation.


We don't want to make things to order but since we released the CTS-V bushings we have been on the edge of having things in stock and making parts to order. Revshift currently consists of two guys, Myself (John) and Adam. We had a part time machinist to help during the holidays but he has since moved on. Adam and I make all of our parts from scratch. We do not outsource a single thing and we pride ourselves on that fact.

Since the release of the CTS-V bushings we have been working like maniacs. We did not expect the demand for these parts to be so high. We try to answer the phones and reply to emails as much as we can but getting the parts made and shipped out is our priority. We are making some big changes for 2013. One of these changes is that we are currently in the process of purchasing a new machine which will drastically speed up production. We are also reworking our computer systems and organizational methods to better handle the higher order volumes.

We would hire a secretary to answer the phones but anyone calling with a technical question would have to talk to Adam or myself anyway. Also, paying someone to sit around until the phone rings is not a good financial option for us while we are trying to purchase new equipment and expand to meet the demand.

Basically, we are a small company that makes everything in-house. We work extremely hard and we are steadily expanding. The most important thing is that the wait times are not permanent. With your continued support we will be able to expand and produce the parts much faster. In return, it will enable us to continue to design and release new parts that are not currently available (we have a whole list of things). Our goal is to ship all orders out within 24 hours. We will get there soon!

Thank you, everyone, for your support and understanding.

- John

We are improving and things will be "normal" very soon. Also, since I made that post a couple weeks ago we have decided to start looking for an office/sales guy to handle the emails and phones. This will free up time for Adam and myself to make more parts.

Chris Cornett
04-23-13, 08:43 PM
Thanks for the update.

xbladr
04-23-13, 09:06 PM
Revshift well said... There are always growing pains especially when you produce products that everyone in a community needs. I can't imagine what the order list looked like around the holidays. Either way try to keep up as best you can and all you can do is hope that those who are ordering bushings will understand.

FuzzyLogic
04-23-13, 09:28 PM
...all you can do is hope that those who are ordering bushings will understand.

No, that's not the correct approach. They should:

1. Set realistic customer expectations. If their average door-to-door turnaround time is three weeks (I'm probably not too far off here), they should say so right on the order page.
2. Do a little bit of creative advertising. Describe and depict the fabrication process via the Revshift website. On order confirmation emails, include a link to the page describing the procedure.
3. Provide a "shipped" notification email. If fabrication takes significantly more time than average, an order update email is a good idea.

In general, you're almost always better lowering people's expectations and wowing them when you exceed them. Also, a personal touch--especially when it comes to packaging--can pay dividends in terms of word of mouth advertising and customer loyalty. Take it from Apple, regardless of whether or not you like their business strategy. Opening an Apple product is like taking a girl's clothes off.

robojesus
04-23-13, 09:56 PM
as hard as I've been on revshift in the past, I understand that they're ****ING ENGINEERING AND BUILDING PARTS. They don't have people dedicated to answering the phones.

HAMSTAR
04-23-13, 09:56 PM
^ excellent points, and well-said.

Revshift
04-23-13, 09:59 PM
Opening an Apple product is like taking a girl's clothes off.

That is an awesome analogy.

I couldn't agree with you more, Fuzzy. We are currently working on improving our systems and communicating the whole process. It all comes down to time or lack thereof. We have already made a lot of changes this year that are not too apparent but are a definite improvement. The issue with advertising turnaround time is that it is constantly fluctuating. Items come in and out of stock by the day. We will soon be switching over to a stock level based shopping cart. When this happens, the website will tell you that the specific item is out of stock and it will not allow you to purchase it. At that point, orders will be shipped within 24 hours, no exceptions. We are hoping to make the switch within the next couple of months.

Big changes are happening within Revshift. This will all become apparent very soon. Unless, our happy customers don't speak up.

robojesus
04-23-13, 11:28 PM
i'm real damn drunk right now.

revshift, you said you would send me the red trans insert but i am never the get??????????????????????

vOwnR
04-24-13, 12:24 PM
Haha fuzzy spends a lot of time of forums with his mac... no one screwed revshift I spent more money with them. All revshift needs to do is contact someone.

FuzzyLogic
04-24-13, 12:48 PM
Haha fuzzy spends a lot of time of forums with his mac... no one screwed revshift I spent more money with them. All revshift needs to do is contact someone.

You're beyond help. Go away.

vOwnR
04-24-13, 08:50 PM
haha notice how fast fuzzy responded.. fuzzy don't be a dickhead via internet because you wouldn't in person. advice is fine that's what people want. i just told my story

FuzzyLogic
04-24-13, 08:56 PM
haha notice how fast fuzzy responded.. fuzzy don't be a dickhead via internet because you wouldn't in person. advice is fine that's what people want. i just told my story

Then your story is pitifully short, and wrong.

vOwnR
04-24-13, 09:23 PM
fuzzy just don't be a dickhead there is no need. my story is my story. wrong in your eyes but who cares fuzzy

lilgCTS-V
04-25-13, 11:13 AM
cant we all just get along:cloud9: rev shift, you make some badass parts that WE NEED! keep cranking them out.

lollygagger8
04-25-13, 02:18 PM
Opening an Apple product is like taking a girl's clothes off.

Hahahahaha, you need to get laid more often. Or ever.

HAMSTAR
04-25-13, 02:33 PM
fuzzy just don't be a dickhead there is no need. my story is my story. wrong in your eyes but who cares fuzzy

Don't take Fuzzy's outbursts too personally. He lays into everyone at one time or another, and shows no mercy, because car hobby is serious business.

FuzzyLogic
04-25-13, 02:44 PM
Hahahahaha, you need to get laid more often. Or ever.

Apparently you need to get laid better.

robojesus
04-25-13, 03:02 PM
Owning an apple product is like taking a girls clothes off in that:

1. It's completely dumbed down for you, (and in some instances she's explaining how to do it)

2. It's usually a high maintenance girl (and you probably paid way too much for it)

3. The girl has a penis.

4. You get her clothes off, only to see that the nice exterior was masking a beat vag,a substantially padded bra, and a girdle holding back about 40 pounds of belly fat.

5. Hey, Siri is a girl, right?

6. http://www.youtube.com/watch?v=JixbzFjv_cU

philistine
04-25-13, 03:12 PM
How did the flex disc coupler fail? Although it's not impossible to fail but...twice? If it was installed incorrectly - please share that experience.

On the other topic, I just recently bought a Mac mini to hook up to the big HD TV on my wall...love watching youtube "big butt bikini workout" on 60 inches of TV - big fan of mac!

vOwnR
04-25-13, 03:28 PM
How did the flex disc coupler fail? Although it's not impossible to fail but...twice? If it was installed incorrectly - please share that experience.

On the other topic, I just recently bought a Mac mini to hook up to the big HD TV on my wall...love watching youtube "big butt bikini workout" on 60 inches of TV - big fan of mac!

The three driveshaft side bushing have torn out every drive within the first two miles. I have ran it on the lift over and over it seem good but its not good at 65. I have motor mounts and trans insert. My carrier bushing is good. Friendly advice is what I am going for. First go round I just threw it on with no washers it tore. My fault I pulled my head out of my ass and used washers next go round and I didn't make it a mile. It was fine on the lift. I emailed them they told me check mounts so I ordered new mounts. Last round I put motor mounts and trans insert on. One of my motor mounts was bad so I figured that might heal my problem. Ran it on the lift 10 minutes about 40 mph then hit the highway and got about two miles and same deal. No I didn't measure it driveshaft.

FuzzyLogic
04-25-13, 04:07 PM
The Revshift coupler installation instructions (posted all over their website) indicate that driveshaft misalignment should not exceed 0.020". If you did not have the intention of or ability to precisely shim your transmission to achieve that tolerance, you should have never purchased the coupler.

Straight up: follow Revshift's instructions. You're not going to find a magical alternative that permits you to run a solid coupler with a massively misaligned drivetrain. I can't comprehend why you failed to follow the instructions--Revshift is not trying to make things artificially difficult for you to install their product. It's in their best interest for your installation to succeed.

lollygagger8
04-25-13, 04:09 PM
Apparently you need to get laid better.

I got your girl to quit scraping her teeth so it actually is getting a lil better.

You're welcome, and sorry for staining your seat.


Oh, and I have the blue Revshift MM's and I'm still digging them.

robojesus
04-25-13, 04:28 PM
The Revshift coupler installation instructions (posted all over their website) indicate that driveshaft misalignment should not exceed 0.020". If you did not have the intention of or ability to precisely shim your transmission to achieve that tolerance, you should have never purchased the coupler.

Straight up: follow Revshift's instructions. You're not going to find a magical alternative that permits you to run a solid coupler with a massively misaligned drivetrain. I can't comprehend why you failed to follow the instructions--Revshift is not trying to make things artificially difficult for you to install their product. It's in their best interest for your installation to succeed.

I think they make it real damn hard to install stuff because I am mentally retarded and they want to confuse me. Just my 2 cents.

vOwnR
04-25-13, 07:26 PM
Fuzzy must have been picked on as a child but i can tell he never gave in.. the guy that can read the instructions but cant torque a bolt.

thebigjimsho
04-25-13, 07:45 PM
Fuzzy must have been picked on as a child but i can tell he never gave in.. the guy that can read the instructions but cant torque a bolt.

You in OK?

HAMSTAR
04-25-13, 07:58 PM
Fuzzy must have been picked on as a child but i can tell he never gave in.. the guy that can read the instructions but cant torque a bolt.

Honestly dude, just let it go. Fuzzy has said the same or worse to most other people on here. On the other hand, he is intelligent and dedicated to perfecting this car. We all benefit. Sit back, learn, and ignore the noise.

philistine
04-25-13, 08:49 PM
The Revshift coupler installation instructions (posted all over their website) indicate that driveshaft misalignment should not exceed 0.020". If you did not have the intention of or ability to precisely shim your transmission to achieve that tolerance, you should have never purchased the coupler.

Straight up: follow Revshift's instructions. You're not going to find a magical alternative that permits you to run a solid coupler with a massively misaligned drivetrain. I can't comprehend why you failed to follow the instructions--Revshift is not trying to make things artificially difficult for you to install their product. It's in their best interest for your installation to succeed.

I know this thread got derailed but...Fuzzy is right. That is a tight alignment. I have performed countless shaft alignments using double dial and laser and 0.020" is more than just eyeball'n it. Depending on how misaligned your drivetrain is...could be 1-2 hrs getting it just right. I've always used stainless steel shims and never sandwich more than 3 because they will compress and throw off your readings - just up the size. I just saw an older post where good advice was given on possible misalignment due to MM & transmission mounts. The Revshift mounts will stiffen those areas whether on a lift or on the ground - basically solid and eliminates deviation in driving conditions. Then you can start shimming to align your solid coupler.

This is not a simple DIY when you have to precisely align a shaft - constant remeasuring and a lot of patience to get it done correctly. It involves offset as well as angularity measurements - helps to know simple geometry.

vOwnR
04-25-13, 09:13 PM
You in OK?
Yea I am in OK

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I know this thread got derailed but...Fuzzy is right. That is a tight alignment. I have performed countless shaft alignments using double dial and laser and 0.020" is more than just eyeball'n it. Depending on how misaligned your drivetrain is...could be 1-2 hrs getting it just right. I've always used stainless steel shims and never sandwich more than 3 because they will compress and throw off your readings - just up the size. I just saw an older post where good advice was given on possible misalignment due to MM & transmission mounts. The Revshift mounts will stiffen those areas whether on a lift or on the ground - basically solid and eliminates deviation in driving conditions. Then you can start shimming to align your solid coupler.

This is not a simple DIY when you have to precisely align a shaft - constant remeasuring and a lot of patience to get it done correctly. It involves offset as well as angularity measurements - helps to know simple geometry.

Never said Fuzzy was wrong he is just a smart ass. Are you shimming the trans and/or the carrier bearing?

philistine
04-25-13, 11:40 PM
I don't know the alignment/misalignment conditions you have. If you are destroying the coupler...there is misalignment. Start with stiffening your mounts then move to the transmission shimming after careful measurements. If you have a decent "rough" alignment, a test drive will not destroy the coupling but might suffer vibrations. You have to work through the vibrations and start shimming (washers work too) in other places. Do not shim in different places at the same time...carrier bearing and transmission. One alignment on one end - test. Rinse and repeat.

I could bore you with vibration theory and resonance but your ears are your feedback. A solid coupler like Revshift is made for a very stiff drivetrain...no Cadillac float on air shit.

I feel like I'm stating the obvious here or did I miss something? Let me recall what I think I understand...you purchased a solid drive shaft coupler that is designed for precise alignment. This coupler was then installed in a system that was not designed for precise alignment. The expectation was that the rigid coupler would perform better than the flexible coupler with no other changes to the drivetrain. The result was failure of the solid drive shaft coupler. If this is the case, then you introduced a component that was not correctly implemented into your particular system (setup, whatever). Hmm, well be prepared to chase torsional vibrations after you solve the shearing of the solid coupling.

thebigjimsho
04-25-13, 11:52 PM
Yea I am in OK



John was asking me in your behalf. But I explained you were probably the guy here asking and that I couldn't help...

etcts-v
04-26-13, 09:15 PM
Love RevShift despite the small delays, I run a small business on the side myself and can attest to how much work is involved and how much shit your have to eat from customers who want instant gratification, people that bitch and moan about waiting 2 while weeks for a part that has to be fabricated need to find another hobby in my opinion, especially a part they broke themselves from improper installation.

But that's just me and my opinion doesn't mean anything really, but wanted to at least show my support for Revshift before they decide its not worth all the effort and complaining and quit making these parts, then we're all ****ed and stuck with OEM...

By the way Revshift release your shock bushings now! Haha

vOwnR
04-27-13, 12:23 AM
Love RevShift despite the small delays, I run a small business on the side myself and can attest to how much work is involved and how much shit your have to eat from customers who want instant gratification, people that bitch and moan about waiting 2 while weeks for a part that has to be fabricated need to find another hobby in my opinion, especially a part they broke themselves from improper installation.

But that's just me and my opinion doesn't mean anything really, but wanted to at least show my support for Revshift before they decide its not worth all the effort and complaining and quit making these parts, then we're all ****ed and stuck with OEM...

By the way Revshift release your shock bushings now! Haha

24 Hour Wrecker and a shop. I have an idea.

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John was asking me in your behalf. But I explained you were probably the guy here asking and that I couldn't help...
Just looking for a reply. Got one here faster than phone or email.

robojesus
04-27-13, 12:58 AM
I think everyone just needs to quit being a douchebag.

lollygagger8
05-01-13, 04:39 PM
I think everyone just needs to quit being a douchebag.

It's the internet....that's what happens.

sgtdestruction
05-02-13, 11:09 PM
Big changes are happening within Revshift. This will all become apparent very soon. Unless, our happy customers don't speak up.

Ordered Motor Mounts (80A) from RevShift a few months ago and received them 8 days later. Excellent turnaround time. Installed in less than 3 hours and extemely happy customer.

philistine
05-02-13, 11:43 PM
Ordered Motor Mounts (80A) from RevShift a few months ago and received them 8 days later. Excellent turnaround time. Installed in less than 3 hours and extemely happy customer.

Yeah this was kinda like my experience too. This isn't a product that is going to prevent the drivability of your car while waiting. If it's made to order then expect a longer turn around time. I've modded many cars with varying degrees and you have to accept some stuff is...CUSTOM! Honestly, the only thing I would complain about with my experience with them is...where is my sticker???! I put those on my toolbox!

Revshift
05-04-13, 02:58 AM
As of this week, we are all caught up with backorders and parts are being made for stock. Shipping will be a lot faster than the previous months. We are getting to our 24 hour shipping goal quickly.


Yeah this was kinda like my experience too. This isn't a product that is going to prevent the drivability of your car while waiting. If it's made to order then expect a longer turn around time. I've modded many cars with varying degrees and you have to accept some stuff is...CUSTOM! Honestly, the only thing I would complain about with my experience with them is...where is my sticker???! I put those on my toolbox!

PM me your name and I'll mail you a surprise.

Andringa
05-04-13, 09:07 AM
Hey RevShift, just got my shipping info from you guys. Just wanted to say that in the future just tell people when stuff is going to take a while. Most people are willing to wait patiently if they are told up front.

Can't wait to get my diff bushing and get it in, this clunk is driving me nuts.