: CUE rebooting and forgets settings



jlukavsky
04-14-13, 10:36 PM
I have about 4K miles on my ATS, CUE has rebooted quite a few times prior to me getting the latest update, one time since, so not that big of an issue, but it basically reboots while I'm driving, screen goes black, navigation resets, annoying, but not that often so eh whatever.

The other more annoying part is that I switch the voice prompt option from long to short and every time I turn off my car it reverts back to long.

Anyone else have either of those problems?

Fraggy
04-14-13, 11:47 PM
Oh yes, I have the exact same problem. My forgets settings as well, has deleted presets from the favorites menu, but luckily it doesn't reboot. It also initiates every call at a volume setting of 28.

jlukavsky
04-15-13, 01:21 AM
Mine doesn't forget presets, but when it reboots it loses pretty much all the settings. Unfortunately the 'long' feedback for the navigation is the most annoying.

JChen
04-15-13, 12:02 PM
Mine also forgets favorites... Only two favorites to be precise. I have my wife's cell and office numbers saved as the first two favorites. I have them labelled as "Wife's Mobile" and "Wife's Office". A few times, the labels will change to just "Wife" for both favorites and other times, both favorites simply disappear while the other three favorites on the same page remain.

Annoying.

Fraggy
04-15-13, 05:53 PM
Mine also forgets favorites... Only two favorites to be precise. I have my wife's cell and office numbers saved as the first two favorites. I have them labelled as "Wife's Mobile" and "Wife's Office". A few times, the labels will change to just "Wife" for both favorites and other times, both favorites simply disappear while the other three favorites on the same page remain.

Annoying.

That's almost exactly my problem with the favorites, I have them in different locations, but the ones with phone numbers get lost while the ones that radio stations don't.

Cadillac Cust Svc
04-15-13, 07:45 PM
I have about 4K miles on my ATS, CUE has rebooted quite a few times prior to me getting the latest update, one time since, so not that big of an issue, but it basically reboots while I'm driving, screen goes black, navigation resets, annoying, but not that often so eh whatever.

The other more annoying part is that I switch the voice prompt option from long to short and every time I turn off my car it reverts back to long.

Anyone else have either of those problems?

Hello jlukavsky,

I am sorry you are experiencing issues with your CUE system. However, I hope you are enjoying your ATS otherwise! I recommend speaking with a CUE specialist. Agents can be reached at 855-428-3669 and the hours of operation: Monday to Friday 8:00am to 10:00pm EST; Saturday 8:00am - 4pm EST. Have a great night!

Sincerely,

Laura M.
Cadillac Customer Service

Fraggy
04-16-13, 01:55 AM
Hello jlukavsky,

I am sorry you are experiencing issues with your CUE system. However, I hope you are enjoying your ATS otherwise! I recommend speaking with a CUE specialist. Agents can be reached at 855-428-3669 and the hours of operation: Monday to Friday 8:00am to 10:00pm EST; Saturday 8:00am - 4pm EST. Have a great night!

Sincerely,

Laura M.
Cadillac Customer Service

Please report my problem to the engineers as well.

torkibe
04-16-13, 11:01 PM
Yes, I have the same issues. Especially the voice length.

aselvan
04-20-13, 06:25 PM
I have about 4K miles on my ATS, CUE has rebooted quite a few times prior to me getting the latest update, one time since, so not that big of an issue, but it basically reboots while I'm driving, screen goes black, navigation resets, annoying, but not that often so eh whatever.

The other more annoying part is that I switch the voice prompt option from long to short and every time I turn off my car it reverts back to long.

Anyone else have either of those problems?
I have the same problem on my ATS, i.e. the annoying voice prompt setting reverting back to long! But I haven't noticed the reboot problem.