: New owner of 2013 Red SRX-a CUE question



Pappy1121
04-12-13, 11:30 AM
Has happened only 1 time so far: Cue screen would not come on when I started car. Drove a few miles then cut off car hoping to reset system (stayed in car, doors not opened). No response again. Drove home and cut off car, got out, locked doors. When I entered car 5 mins later, system went to working fine and has ever since. Any opinions why this happened? Love the car!!!

GMJim
04-12-13, 11:54 AM
Can't help you with CUE, but welcome to the forum, congrats on your purchase, and thanks
for choosing GM/Caddy.

Marc NY
04-12-13, 12:19 PM
Has happened only 1 time so far: Cue screen would not come on when I started car. Drove a few miles then cut off car hoping to reset system (stayed in car, doors not opened). No response again. Drove home and cut off car, got out, locked doors. When I entered car 5 mins later, system went to working fine and has ever since. Any opinions why this happened? Love the car!!! :welcome5: to our great forum and good luck with your SUPER new ride!

Your CUE might have experienced a temporary glitch and if it continues to happen you should make an appointment with your dealer to have it looked after.

TheCaptain
04-12-13, 01:20 PM
Welcome!

Likely
04-12-13, 01:24 PM
Pappy1121......

Welcome to the forum.. Enjoy the ride. I love my 2013!!!!

Pappy1121
04-12-13, 03:45 PM
Thanks for the welcome!!

vi2k13
04-12-13, 06:27 PM
:welcome: to the community!

Like you I am a new 2013 SRX owner (new to Cadillac too) and loving this vehicle so far.

If you are from the US, you may want to call the CUE Hotline 1-855-428-3669. (There is a typo in the CUE manual - this number is listed as 428-3609, though 4CUE-NOW part is correct). I too have a couple of minor issues with CUE but I am not as lucky since they don't serve Canadian customers directly.

Good luck with your new SRX!

RippyPartsDept
04-12-13, 06:30 PM
they actually corrected the typo in publishing (i checked a new car we got a few weeks ago and it had the correct number)
but the manual posted on cadillac.com still had the typo

anyway, 855-4CUE-NOW is correct

and welcome :wave: