: Irregular Indentation Over Passenger Side Airbag in XTS Platinum



10mikeymike
04-03-13, 09:44 PM
Has anyone else noticed an irregularly shaped indentation in the dash pad over the passenger side airbag? It appears to be the area where the airbag would inflate from in the event of an accident, but unlike other cars which have a door or a cover over the airbag, this is completely covered in the same leather as the rest of the dash pad. I'm not sure if the Platinum series has a different dash pad than other XTS models, but this is noticeable in my car. It's nothing really unsightly, but it's definitely a cosmetic imperfection that I don't think looks right.

Cadjiek
04-03-13, 10:12 PM
Yes I noticed that too. I have the Luxury edition. I thought it was a defect too. The I figured it was probably something to do with the air bag. Doesn't bother me too much. I'm the only one that has noticed it.

TulsaVic
04-04-13, 09:54 AM
I'd check out the publicity photos of the area (website, owner's manual) and if it's not noticeable there, I'd call it a defect. Just sayin'....

10mikeymike
04-04-13, 01:51 PM
I'd check out the publicity photos of the area (website, owner's manual) and if it's not noticeable there, I'd call it a defect. Just sayin'....

I've considered bringing this to the dealers attention, but I've decided to wait for a while. I agree that it's a defect, but it may be a defect that's on every dash pad they're installing in new cars. If that's the case, I'd rather not have anyone tearing my dash apart only to install another defective pad. I think I'll wait a little longer. Hopefully, they'll have the supplier fix the root cause of this problem. Then, I'll make an issue of it with the dealer. Judging by the looks of things, it appears to be a modular component that just snaps into place on the top of the dash.

kipsts
04-04-13, 06:56 PM
I looked carefully at SilverFox (Platinum) today. What I found was a slight longitudinal indentation near the start of the area, towards the windshield. The rest of the area, while noticeable had no perceptible indentation however definitely was visible as the airbag area. It seems even though it has no indentation on the three remaining sides except at the windshield side that there maybe a slight difference in the cover color OR that the area directly beneath the dash cover somehow shows through. Nothing that I am concerned about or expect that anything would be done to 'correct' it. To me it is preferable to a viable flap/door. :cool2:

reciprocity
04-04-13, 07:28 PM
Yes, that seems to be normal. Ours has exactly what you describe. It appears to be where the passenger side airbag is. I agree with kipsts: the slight imperfection is better than a separate, inset piece that would ruin the look of the smooth dash. It would be nice if they could work on making it perfectly flat, though, in future years.

Johnfran
04-04-13, 09:45 PM
I have the indent on my 2013 XTS premium. not very noticeable but its there. i drove a loaner XTS for 8 day while mine was getting the CUE update and there was no indent on that one.

kipsts
04-04-13, 09:54 PM
@Johnfran, your XTS will be in for 8 days while getting the updates???

cblove
04-04-13, 10:32 PM
I have the same on my xts4 platinum. Not a big deal to me either.

Johnfran
04-04-13, 10:44 PM
@Johnfran, your XTS will be in for 8 days while getting the updates???

Yes it was. Parts were on back order was told.