03-28-13, 08:47 PM
I just noticed that the brackets that hold the ends of the sunroof shade (the cloth piece that opens closes beneath the sunroof) are broken. The shade still opens and closes but the end droops down about 1" and just hangs loose. It looks like they were just made out of plastic and that pieces have broken off of them and are now missing.
Two questions, has anybody else had this happen and would this be covered by my bumper to bumper warranty? This is a used 2012 I bought last week, I plan to call the dealer tomorrow, but I thought I would run it by the board and see if anybody had any input.
03-28-13, 09:30 PM
Yes it will be covered for your 2012 SRX has a 4 year bumper to bumper warranty. I would call the dealer and make an appointment to have them check it out. They may have to order replacement parts before it can be repaired. BTW: This is a first I have heard of this type of problem.
03-28-13, 09:41 PM
Thanks Marc...hopefully it isn't a big job, I hate the thought of them taking my interior apart!
Cadillac Cust Svc
03-29-13, 06:47 PM
I am sorry to hear that the brackets of your sunroof shade are not working appropriately. I would be happy to help assist you throughout this process. You can private message me some of your information if you would like me to take a look into your issues. I would like you to private message your name, address, phone number, VIN #, and current mileage. I can also set up an appointment with the dealer if you would like. Let me know! Thanks and have a great night.
Cadillac Customer Service
03-30-13, 12:09 PM
Thanks Laura, I have someone to work with on this.....
04-22-13, 11:54 PM
I just wanted to provide a quick update on this....it turns out that in order to fix my problem they have to replace the entire shade and the tracks. They ordered the parts and they should be in any day now. My service adviser said he would need the car most of the day. And get this....the cost of the job is $1,190.00....luckily it is covered under warranty! But I just wanted to give everyone a heads up....be careful with your sun shades!
04-23-13, 07:40 AM
Sounds like someone tried to manually open the shade during a test drive and did not know it was electric?
Test drives can be a problem if the person test driving or the salesperson get alittle excited about the vehicle, things happen!!!!