: No GPS after CUE update?



katz
03-18-13, 10:58 AM
I never had this problem in the 4 months I've had this car,
after I had the CUE update I now periodically get a NO GPS icon and the map is only a compass arrow. Stays that way for a very long time, once - the whole day I had no nav at all.
Anyone else seeing this?
Dealer installed new faceplate, new screen and most recent CUE software.
Do I have Yet - Another issue to take my car into the dealer?

Cadillac Cust Svc
03-18-13, 03:21 PM
Katz, have you been in contact with the Infotainment Customer Support Group yet? I realize you're looking for advice from other owners, but please don't hesitate to contact their specialized team if you continue to have CUE-related concerns/questions. Agents are available at 855-428-3669, Monday to Friday 8:00am to 10:00pm EST and Saturday 8:00am - 4pm EST.

Best,

Katie
Cadillac Customer Service

cullama213
04-13-13, 04:42 PM
I too am now having this problem...

Did yours ever get resolved?

Cadillac Cust Svc
04-14-13, 06:11 PM
I too am now having this problem...

Did yours ever get resolved?

Hello cullama213,

I am sorry you are having issues with your CUE system. Just to let you know, you can contact our CUE specialized team if you have questions or concerns. Agents can be reached at 855-428-3669, Monday to Friday 8:00am to 10:00pm EST and Saturday 8:00am - 4pm EST. I know you were looking to see how other owners have resolved this issue, however our specialized team at this number would be happy to assist you. Have a great night!

Sincerely,
Laura M.
Cadillac Customer Service

katz
04-16-13, 12:34 PM
just started working again on it's own, was out for 2 days