: Pause Button



cannon1017
03-16-13, 12:49 PM
I use the radio pause button when I am running into a store or making a phone call. Recently it has started acting up. It starts to replay music/talk I have already heard. Anyone else having this issue? Oviously, a minor issue, but an issue nonetheless.

redvett94
03-16-13, 04:34 PM
Warrenty item on your bumper to bumper.

davedogcaddy
03-17-13, 10:40 AM
I would like some feedback on the operation of the Pause button. Unless I'm loosing it (which is entirely possible), it seems like when I first got the car hitting the pause button not only paused the buffer, but also stopped all playback altogether (no audio while paused). Now when I hit pause it still pauses the buffer, but continues to playback the live radio. I can hit pause again, and it does pick back up where from where I hit pause, but it just seems odd the way it keeps playing live audio while paused. What does your pause button do? Maybe thie is what the OP was experiencing?

I did have to have the radio replaced a month ago to fix the issue with it forgetting settings on exit, so maybe the new software in the new radio does things differently? Any input guys?

carter's_sts
03-17-13, 11:15 AM
I have no experience, but that sounds like it could be an option setting.

davedogcaddy
03-17-13, 01:39 PM
Uhg.....I can now confirm something is not right with my time-shifting feature since I got the radio replaced. After playing around with it some more I have discovered; If I press pause the the audio stops for a split second then continues playing live radio. If I press pause a minute or two later, the audio picks back up from where I originally paused it, plays for a bit then makes the static type noise it makes when XM looses signal, and cuts out all together. If I use the pause button shortly after turning to a new station it seems to work normally (stops the audio and pauses the music), it's when I've been on a station for more than 5 minutes or so and it's been buffering for a while that the pause feature seems to stop functioning.

SOOO frustrating since I finally got the original radio issues worked out and now have discovered new ones. Almost afraid to take it back in as it was quite the hassle to get them to understand/fix the original problem.

Can't seem to find any info online with people having issues with the time-shifting feature (except possibly the OP).

carter's_sts
03-17-13, 02:06 PM
That is a definite pain because, you're right, getting the dealer to pay enough attention to get them to understand it will be almost impossible.

You might at least ask if there is a software update for it. It's possible that bug was addressed.

davedogcaddy
03-17-13, 02:49 PM
New radio has the newest version of the software (U415). Since *almost* everything works now, trying to decided if this feature is important enough to me to let them mess around with stuff at the risk of messing other stuff up.

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What I'd really like is if anyone with the 2010 MY would listen to a XM station for 10 mins, hit pause, and report back here with what happens. If these units are just buggy like this and all act this way I just won't bother with it. Surely don't want the dealership hunting for an issue that doesn't have a fix....

davedogcaddy
03-18-13, 01:46 PM
I guess I'll be the Guinea Pig on this issue and use my appointment I already have for tomorrow morning (intermittent Red LED on OnStar mirror), and let them poke around with the radio some more. I'll report back here. Wish me luck!

Cadillac Cust Svc
03-18-13, 03:43 PM
Cannon1017, please let me know if you would like Customer Service to step in at any point and schedule a dealer appointment for you or follow up with them on your behalf! I'm reachable via email at Katie_Lucille@gmexpert.com.

Dave, thank you for keeping us in the loop! I look forward to your post-dealer updates, but please feel free to get in touch with me if you would also like any assistance working with your dealership towards a resolution.

Best,

Katie
Cadillac Customer Service

TRARON
03-18-13, 05:51 PM
Its funny that you are reporing this as my Radio just started doing this too. When I hit the pause button it keeps playing but shows a constant 00:10 (10 second) in the buffer. I am interested in knowing what you dealer finds. I use this feature often and this is very annoying....obviously a software bug.

davedogcaddy
03-18-13, 11:02 PM
Thanks for the feedback TRARON.

I wonder why there are at least 3 people (including the OP) all of the sudden having this issue when it seems undocumented here on the forums from what I can find. Is there some OTA update that OnStar could have recently done that could have created new bugs in the radio?

TRARON - have you had your radio replaced? If so, when? Thanks!

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To Others wanting to test for this issue: They key is you must leave it on one XM channel for *at least 5 mins* BEFORE you press the pause button. Pause works great if you use it in the first couple minutes of listening to a channel.

TRARON
03-19-13, 08:08 AM
Hi Dave - no I have not had my radio replaced, and yes mine behaves exactly like yours, after 5 minutes the problem occurs and I have noticed this began about a week ago. Also my XM does not update the name of a song, only the artist when this happens. If I change the channel both the song and artist are updated. This is definitely a software bug and I was hopeful that reflashing the radio software would fix it, but I am now doubtful based upon your experience. I hope Katie will take note of this issue and escalate it to see what can be done to fix the problem as I can't spend countless hours having a problem like this looked at the dealer and doubt they would know where to start.

davedogcaddy
03-19-13, 09:02 AM
Yeah, I hear you - on these technical issues it's always a challenge with the dealership to get them to really fully understand what is going on. The original radio issue took about three tries for them to get it right. The good this about this issue is it's VERY easy to duplicate. I typed them up instructions on how to duplicate it, and I made sure to leave the car running until the Service Adviser got to me so that he could see the problem in action. I explained the problem first, and then demonstrated it. He said he understood, but the blank look wasn't very reassuring. We'll see. I'll let you know what they find. Unless there has been another software update (newer than U415) - I'm not sure what will have to be done. Hopefully not another radio replacement. Maybe they can re-flash the same update....

In other news they set me up in a 2013 ATS, neat car. I bit on the small side though.

TRARON
03-19-13, 09:45 AM
You're right, most times these issues become so complex that they don't have the time to fully understand the problem. Its easier to know when there is a mechanical problem than when its a software issue in the entertainment system. I know as I am involved with technology and see stuff like this every day. Problems like this make me cringe because I know they are difficult for someone that does not know every feature of the system to know when there is an actual problem. Very frustrating. Let me know what happens when they look into this

carter's_sts
03-19-13, 10:30 AM
Sorry I don't have anything useful to add, but just curious, does it only happen with XM or will it do the same thing with AM or FM?

davedogcaddy
03-19-13, 11:03 AM
Sorry I don't have anything useful to add, but just curious, does it only happen with XM or will it do the same thing with AM or FM?

You know, the service adviser asked me that too - but i just don't listen to FM/AM so I never tried it.

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Traron - I actually do computer repair for a living, so yeah - I understand completely. That's why when you have an issue like this, and there is not a TSB for it to shove at the dealership - then I know it's gonna be a pain to get resolved.

davedogcaddy
03-19-13, 05:22 PM
UPDATE: After not hearing a word from the dealer all day (left it at 8AM this morning), I called. They said that they have strut mounts on national back-order (separate issue...steering noise)- but they threw my name in the pot for a set of those. As far as the Pause Button issue, their top tech has been working with it all day but still hasn't found a solution. They will get back to me tomorrow. Oh joy. Also no solution on an intermittent OnStar red LED issue (another issue I brought it for).

Cadillac Cust Svc
03-20-13, 01:45 PM
@davedogcaddy, we’re sorry to read about the concerns you’ve been experiencing with your vehicle. Have you heard any updates from the dealership today?

Michelle, Cadillac Customer Service assisting Katie

davedogcaddy
03-20-13, 03:39 PM
@davedogcaddy, we’re sorry to read about the concerns you’ve been experiencing with your vehicle. Have you heard any updates from the dealership today?

Michelle, Cadillac Customer Service assisting Katie

Nope, not a thing. I finally called at around 3pm. Lady I spoke with on the phone said she hadn't heard any news on my car, and that they were really busy, and she'd try to call me back soon with an update....

davedogcaddy
03-20-13, 06:04 PM
After a couple hours and no call back, I called, again they said they'd call back. This time they actually did. Sounds like my service manager is out sick, and the lady I spoke with could only give me very general information about the progress. Nothing real detailed. She said that the OnStar system had been working normally the entire time they've had it (figures), but that it had logged an 'event' and they wanted to dig into that further. She also said that the XM was now working normally. I pressed her for more information on this (is the PAUSE button working?), she said they said everything was working normally. Wouldn't (couldn't?) give me any more details than that. Also said the strut mounts would be here in a couple days. When I asked her about the 'national backorder' she then seemed unsure about when the strut mounts would be here. Wants me to let them work on the OnStar some more tomorrow, and hopefully my service manager would be back in, and see where we are at tomorrow.

So maybe some progress? Hard to say. If the Pause Button *is* fixed I will be sure to find out what was done to fix it, and share any info I can here. Guess for now I'll just put a few more miles on the ATS loaner.

davedogcaddy
03-21-13, 04:26 PM
Latest News: Service Manager says 'he thinks' the tech already got the Pause button issue 'taken care of'. Something about "the tech had to work through several things with engineering, but he's already moved onto to the other items on your list so I think that means he got it fixed"

I asked him to please get me some detailed notes for when I pick it up so I could share it here. He said he will make sure to have that for me.

Also said the tech was currently driving the car making some OnStar calls to make sure that issue was fixed and that the strut mounts already arrived today, and he hoped to have me taken care of by tomorrow. I'll let you guys know the verdict on the Pause button, and hopefully have some details on what it takes to fix it so you can adviser your local dealership.

Tomorrow will be day four at the dealership, last time they had a car this long was when the wife's CTS sunroof started leaking a couple years ago and they had to replace half the interior (!) - although I did give them quite the 'to do' list so....

Caddybill
03-21-13, 08:35 PM
My pause has not worked since the radio was replaced for nav memory failure. Screen reads "try again later" when pause button pushed.

cannon1017
03-21-13, 08:49 PM
Caddybill, you need to let it buffer for about 10 seconds before you push the pause button. By the way, since I started this thread it has not happened once.

davedogcaddy
03-21-13, 10:17 PM
Caddybill, you need to let it buffer for about 10 seconds before you push the pause button. By the way, since I started this thread it has not happened once.

Sorry to hijack your thread with my issue cannon....can you confirm whether or not it was the same issue I was having? Glad yours is now working. Since it fixed itself I'm guessing you issue was different?

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....and caddybill, what happens when you wait more than 10 seconds....how about waiting about 5 mins the hitting pause?

davedogcaddy
03-22-13, 05:31 PM
Well you guys are never gonna believe this (insert sarcasm here): Went to get the car from the dealership today. They fixed everything except for....wait for it....the pause button.

I had a feeling it was going to play out like this. So each day, I'd call and see what the progress was, and each day they'd be vague on the the pause button issue (i.e. "well he's moved onto other things so it MUST be fixed"). Today I called before I went to pick it up and asked what was done to fix the pause button. The service manager said the tech had 'printed me out something' - but that he (The Service Manager), really didn't understand it - so I should just come and take a look. I said that we better not be talking about instructions on how to use the radio - because that is NOT the issue here. I pressed for WHAT WAS DONE, and finally he admitted that they couldn't find any problems and the system was working properly, and that I could test it with them in the car when I got there. Now keep in mind I already did this four days ago with the service manager, he saw it not work, he (said) he understood, AND I left SIMPLE instructions (play an XM Channel for at lease five mins and hit pause). So I get there, and the thing he had printed was THE PAGE FROM THE FREAKIN' MANUAL ON HOW TO USE THE RADIO. So, we sat in the car with XM on for 5 mins, I had him press pause. It didn't work. "Oh I see what you mean." Really?

So they either didn't listen to me and/or didn't read the instructions, or they did and said 'screw it' and gave up. Either way I got the run around for 4 days and still no fix. So they are gonna talk to the engineers (I thought they already said they did that), and then get back to me. They have agreed if they can't find a solution to try another radio (since this feature worked before the radio replacement).

In other news on the way home I tried the pause feature on FM and it works normally So this only happens on XM. Is there any way since others have said this just broke for them recently too that this could be an issue on XM's part? There is another thread that talks about recent issue with song info not updating. Related?

I will keep you guys updated. In the mean time if Katie could jump in and start helping on my behalf with Cadillac that would be awesome. You should already have my VIN as I asked for a build sheet recently.

TRARON
03-22-13, 11:24 PM
Dave, I hate to say it but I had a feeling that would be the result......hopefully we can get some help from Katie. Mine still has the problem.

carter's_sts
03-22-13, 11:42 PM
Just a weird idea here, but maybe you should try some other XM channels to see if you have the same issue. I know it would be crazy, but could XM have an extra bit they can send to enable/disable pausing?

I know it doesn't make sense that you can pause it at first, but maybe they don't send the bit very often???

davedogcaddy
03-23-13, 07:14 AM
All XM channels I have tried show the same problem. I did find someone with on a buick forum with the same problem, solution was new radio.

carter's_sts
03-23-13, 11:41 AM
That is such a weird problem.......happening on XM, but not FM. Hopefully the dealer will just replace it for you.

davedogcaddy
03-23-13, 12:42 PM
I can only hope. It's just sad that no one at the dealership has any idea how the modern toys in the cars they are selling works. While I was there yesterday I got comments from various service advisers like:

Are you sure your car has that feature?
I've never seen anyone actually use that feature.
I didn't even know that feature existed.
The documentation doesn't say if the pause will even work past five mins of use.

Each time I've had the car in for service their is a flyer in the car that says something like 'you may get a survey from GM, if you cannot mark Completely Satisfied on everything GM says we fail...' so I've emailed the guy that it says to email if you have a problem, and copied Katie in on it, so we'll see what happens. My gut says the replacement radio is just faulty.

etexlady
03-23-13, 01:20 PM
I wonder if it is a problem originating at XM? In the last week I have noticed the song info not updating or updating about 10-20 seconds after the song began. Pause feature also has become a problem. Given that others are just recently noticing the same problems, it's possible XM sent some kind of update that has affected the radios. I certainly hope that is not the case because I refuse to deal with XM techs. They will deny a problem, never understand what the problem is, pass the buck to GM and then try to sell me a cheap plug n play radio.

Huey Driver
03-23-13, 04:29 PM
Very doubtful the problem is XM. Time shifting (pause) is a radio feature, not an XM feature. If the display is a little slow, that might be XM, but all they do is stream music (and title/artist info), no functionality.

TRARON
03-23-13, 07:01 PM
I don't believe it is an XM issue because after pause and during playback at some point the recording will go into a continuous loop and continue playing from the same set point. This is going to be a very difficult situation to explain to any service advisor or tech that does not know the workings of how these advanced features operate.

To Cadillac Customer Service - how do we deal with situations like this where we are wasting our time leaving our vehicles in for service and we know what the ultimate result will be? No Fault found....

Most of us have been in situations like this before and it is very frustrating to get these problems fixed.

Caddybill
03-24-13, 12:41 AM
Sorry to hijack your thread with my issue cannon....can you confirm whether or not it was the same issue I was having? Glad yours is now working. Since it fixed itself I'm guessing you issue was different?

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....and caddybill, what happens when you wait more than 10 seconds....how about waiting about 5 mins the hitting pause?

I get the same response every time no matter when I try it.

Cadillac Cust Svc
03-25-13, 08:28 AM
I can only hope. It's just sad that no one at the dealership has any idea how the modern toys in the cars they are selling works. While I was there yesterday I got comments from various service advisers like:

Are you sure your car has that feature?
I've never seen anyone actually use that feature.
I didn't even know that feature existed.
The documentation doesn't say if the pause will even work past five mins of use.

Each time I've had the car in for service their is a flyer in the car that says something like 'you may get a survey from GM, if you cannot mark Completely Satisfied on everything GM says we fail...' so I've emailed the guy that it says to email if you have a problem, and copied Katie in on it, so we'll see what happens. My gut says the replacement radio is just faulty.

Thanks for your patience, Davedogcaddy! I'm going through my emails this morning since I was off duty this weekend, so I wanted to check in with you to let you know I'm indeed researching your next best steps.

Best,

Katie
Cadillac Customer Service

davedogcaddy
03-25-13, 08:34 AM
Thank You Katie!

davedogcaddy
03-25-13, 09:12 PM
Hey Guys! I'm re-posting this in this thread so you don't miss it. It seems the Pause Button issue is linked to the song title not updating issue:


IT'S FIXED! IT'S ALL FIXED!!!

Ok guys, so here's the deal, in an earlier post I mentioned that the 'soft reset' procedure did not fix the song info issue. Well, I'm not sure if the procedure required one more ignition cycle to work, or if XM pushed some magic button to fix some issue on their end, but by the time I got in my car to drive home from work (a few hours after the reset) the song titles/artists were updating normally! Not only were they updating normally, but they were updating VERY quickly....like instantly. I came home, ate, did some things around the house, and just took the car back out for about 20 minutes, enough to hear about 6 songs, all info updating perfectly now! Let me recap the soft reset procedure in detail in case that is what fixed it:1. Disable any bluetooth devices you had synced to the radio
2. Make sure there are no CDs/DVDs in the radio (press eject)
3. Start Car
4. Tune to any XM channel and make sure that station is playing OK (i.e. make sure your car has a clear view of the sky).
5. Turn off the radio by pressing it's power button.
6. Shut off car
7. Open driver's door and leave it open for at lease 1 minute.
8. Start Car
9. Tune to any XM channel and make sure that station is playing OK
10. Have XM send the refresh signal (I did this over the phone, but you should be able to use the online refresh: https://care.siriusxm.com/retailrefresh_view.action )
11. If you had the refresh done on the phone the rep should confirm it was successful, if doing it online, just follow the instructions there.
12. Not sure if this is needed, (mine still wasn't updating after the above steps, but did later when I came back) but shut the car back off for a few minutes and come back later.

It will be interesting to find out if it was the 'soft reset' that did it - or if XM already jumped on fixing something on their end. Major props to them if they did.

NOW, for some REALLY exciting/interesting news:It seems that the above issue and the Pause button issue (see other thread) must be related! Ever since that drive home when I realized the songs were updating again, my pause button/time shifting is once again operational, even after listening for 5 minutes. Also confirmed this on the 2nd drive tonight. It all works now! So somehow the song info not updating was breaking the time shifting feature!

PLEASE, share your experiences here! Did the above fix work for you (soft reset needed)? Or did it start working on it's own (issue solely on XM's end)? The more info we collect the easier it will be to fix should this issue crop again one day.

TRARON
03-26-13, 08:16 PM
Mine works now too! Must have been an XM issue. Did not have to do anything, it just worked today. Thanks Davedogcaddy.

davedogcaddy
03-27-13, 11:11 AM
yup, all along it was tied to a problem on XM's end. Guess I should call my dealership and update them so they stop researching the issue. I'm just glad we have an answer.

cannon1017
03-28-13, 08:11 PM
OK, so here is the latest in this saga for me. I started this thread when the pause button wasn't functioning correctly. Mysteriously it started working again. Unfortunately, that was short lived and it crapped out again. I did the XM reset and it has been working well for almost a week now.

davedogcaddy
03-29-13, 03:19 PM
I have a theory about the pause button issue. Since we have already established Pause button issues stem from XM issues....

On my wife's 2008 CTS (which, ironically, was not affected by the Pause button or slow XM info problems) when you use the Pause Button/Time Shifting features, you can use the skip buttons to rewind (automatically) to the beginning of the song. I think it uses the song tags (titles) to be able to do this. Now on our SRXs there doesn't seem to be a way to do this (at least not from what I've found), it just rewinds in 10 second increments. However, maybe some of the coding is still there that looks for the song tags, and since that information wasn't updating it broke the Time Shifting.

Just my 2 cents.

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In other news I stopped by my dealership and give them all the info on the 'fix' and passed on the XM rep's direct phone number that I worked with. They seemed very grateful for this info. While I was the only one who had (or noticed) the pause button issue, they had many customers complaining about the slow XM update issue.

cannon1017
03-31-13, 10:58 PM
Thanks Dave for posting the fix.