: Problem after C.U.E. update



marathonman89
03-10-13, 04:31 PM
Hello,

Had the CUE update done on my XTS Premium, but didn't drive it home from the dealership. Drove it first time today and noticed that every time I start the car I get a "Loading Map" screen for about 10 seconds. No big deal, but I have to admit I liked the Pre Update where the Nav Map was just there.

My problem is not the Nav startup screen but the fact that I no longer have any vibrating warning in the seats, chime only. I called Cadillac CUE, they are clueless and will get back to me after they research the issue. Going to the vehicle options only has an option to turn chimes on or off nothing about vibrating seat warnings.

Anybody out there having a similar issue. Anybody know if I am missing a setting.

Thanks in advance for any help or suggestions you can offer.

Pete

C5V2
03-10-13, 11:42 PM
There is a switch by the driver's left knee that turns it on & off on the ATS.

Bigdogwes
03-11-13, 12:59 AM
I experienced the same issue after a memory seat update in January. Also lost many options on my CUE vehicle settings screen. Took it back and they reprogrammed the seat module and all worked fine. Getting CUE updated tomorrow. Will test all functions before I leave lot to ensure same issue does not happen...Can't stand those chimes!!!

Razlaw
03-12-13, 10:40 PM
I had my CUE updated today in my XTS and the vibrating seat option is gone. It disappeared after some updates were done two weeks ago. I had hoped the CUE update would restore it but it did not. Dealer checked two XTSs on lot that they had updated and found same problem on them. Dealer is trying to get an answer from Cadillac regarding the problem.

Bigdogwes
03-13-13, 03:51 PM
I experienced the same issue after a memory seat update in January. Also lost many options on my CUE vehicle settings screen. Took it back and they reprogrammed the seat module and all worked fine. Getting CUE updated tomorrow. Will test all functions before I leave lot to ensure same issue does not happen...Can't stand those chimes!!!


Got the CUE update and WOPW what a difference. All my music options work as advetised, greeting voice is muck nicer, also. Haven't got a list of all that the update was supposed to fix but so far so good.

Seat vibrating issues are associated with the seat module update. make them do it again and it should solve the problem.

Razlaw
03-13-13, 05:40 PM
Dealer contacted me today and said problem was the seat module and would be a 10 minute fix. Sitting at dealer now while they do it.

marathonman89
03-13-13, 10:50 PM
Original poster here.

Dealership came to house yesterday, dropped off a 2013 SRX and took my car in to fix the lane warning and front/rear detection vibrating seat issue. Got it back today and all is good. Funny thing though, menu options I had before the first CUE update were missing after the first update and are back after getting the car back today post CUE second update. Makes me wonder if they blew the first update.
Anyway, all is good again, and for those of you that posted about the seat module update, thank you, as I did mention it to the service writer.

Pete