: symantec is bothering me.



illumina
01-04-05, 06:07 PM
for those of you that have norton anti-virus pro edition 2003 (im sure all others apply here), how many updates for virus defs do you folks get per day? i have been promted at least twice a day for about a month now. sometimes i get the automatic box telling me that updates have been installed; sometimes i get a full prompt asking me if i want to update. it's getting rather annoying having to download everyday, and twice at that (i don't mind being up to date, but comon').

Ralph
01-04-05, 06:14 PM
I used to have 2003, now 2005, but with each sometimes the box pops up like you mentioned, but I still find that I have to do a manual "Live Update" once in a while or it misses some, and then they build up like you might be experiencing.

Usually I run a manual live update every couple days or more and that way I know it's up to date. That way, I don't get those pop-up boxes much at all. When I do run a manual scan now, there is an update about every 2 or 3 weeks. It used to be more. I cannot remember the last time I had an update box pop up. A couple of days ago I had a LARGE box pop-up saying that Norton just stopped an attempted attack! Then it asked me some specific questions like do you want to proceed, but with a stipulation that something else was "Recommended action." A bit confusing but more or less fool proof.

My Alpha shield was suppoesd to be guarenteed to block all these attempts before I would ever get a warning from the Norton firewall, but it just goes to show that firewalls are like swiss cheese, lots of holes!

They also say not to run more than one Firewall, well I'm able to run 3! It's not slowing the computer down at all. Windows firewall, Norton and Alpha Shield. It's kinda like wearing 3 condoms, you can't have enough protection. :coolgleam

slk230mb
01-04-05, 06:59 PM
They also say not to run more than one Firewall, well I'm able to run 3! It's not slowing the computer down at all. Windows firewall, Norton and Alpha Shield. It's kinda like wearing 3 condoms, you can't have enough protection. :coolgleam

That's cause you upgraded your ram. Norton and Windows Firewall will bog down anything less that 512mb, I see it at work all the time.

Ralph
01-04-05, 09:21 PM
That's cause you upgraded your ram. Norton and Windows Firewall will bog down anything less that 512mb, I see it at work all the time.

Really? I thought regardless of RAM, using two firewalls was "streamlining" your received and outgoing information too much and sometimes that would cause connect problems.

Is it just me or is this Forum slow tonite loading between pages?

Ralph
01-20-05, 01:19 AM
OK, my 3 month free trial with Norton Antivirus is going to expire in 13 days so I bought the full version of 2005 Norton, and I will install it soon.

question: Do I have to uninstall the old version first? Or can I just go over it, would it matter??

Last year the computer repair guy installed Norton 2002 when I had to get some spyware professionally removed and I just assumed that as long as you can click "Live-updates" and get new updates, it would last forever, because this was an old version he installed? Then they told me where I bought Norton that it's only good for a year and after that you lose the ability to Live update? After that you have to buy the new version EVERY YEAR?! Who is correct?/ It cost $79.00 after tax!

Tractor Boy
01-20-05, 01:33 AM
yup, just install it over, as for updates you can set up auto-update so it updates at a certain time every day, week, month or how ever you want it, or you can select manual update where you have to do it every time, as for the yearly version, I'd have to ask my dad(hes the IT man at the house) he'd know for sure

STS-in-Nottingham
01-20-05, 01:45 AM
No need to uninstall the old version first,

You do not need to buy the new version every year but you do need to subscribe in order to carry on updating the virus definitions, I don't know what the annual subscription is in Dollars but in the UK it's about 10.00...ten pounds sterling, as long as you pay this you can update for years to come with the same version of antivirus.

Ralph
01-20-05, 01:55 AM
No need to uninstall the old version first,

You do not need to buy the new version every year but you do need to subscribe in order to carry on updating the virus definitions, I don't know what the annual subscription is in Dollars but in the UK it's about 10.00...ten pounds sterling, as long as you pay this you can update for years to come with the same version of antivirus.

Yes, I see that everyday it pops up on the screen and it offers me the chance to renew on the net, and the cost is 35 dollars here for that type of renewal. Since I don't like to give a credit card number on the net, or too much personal info, I suppose my only option would be to buy the new version as I have every year?

I guess I have the answer now. Thanks.

STS-in-Nottingham
01-20-05, 02:06 AM
Ralph, you don't have to pay over the internet, there are other options, you can pay over the phone or send a cheque or money order, i'm not sure of all the options in the USA but it should be in the documentation that came with your software :)

Ralph
01-20-05, 02:16 AM
Ralph, you don't have to pay over the internet, there are other options, you can pay over the phone or send a cheque or money order, i'm not sure of all the options in the USA but it should be in the documentation that came with your software :)

OK, I just tried running an update so that screen would pop up again with payment options and you're right, I would pay by check, but it looks like the price is $55.oo. (don't know where I saw $35 now) I paid $69 plus tax so there isn't that much difference I suppose. It said that something was good until later in 2005 and the updates expire in 13 days which sucks. What good is it if you can't update it!

STS-in-Nottingham
01-20-05, 02:31 AM
OK, I just tried running an update so that screen would pop up again with payment options and you're right, I would pay by check, but it looks like the price is $55.oo. (don't know where I saw $35 now) I paid $69 plus tax so there isn't that much difference I suppose. It said that something was good until later in 2005 and the updates expire in 13 days which sucks. What good is it if you can't update it!

It should'nt cost you $55.00 for a years subscription, maybe what you're seeing is the price to upgrade the software itself,
Best thing to do is phone symantec, their number should be in the manual.

davesdeville
01-20-05, 07:42 PM
I bought NAV 2000, it runs liveupdate and updates itself weekly. I didn't have to buy any subscription either..

Ralph
01-20-05, 08:24 PM
I bought NAV 2000, it runs liveupdate and updates itself weekly. I didn't have to buy any subscription either..

Never heard of it.

I'd still like to know how I had an old version of 2002 when it was over a year old and I was able to update it on the old computer?! Now I have to pay to update the new Norton. Something doesn't sound right here. :annoyed:

Tractor Boy
01-20-05, 08:27 PM
Its just a f***ed up mess aint it, Ralph? lol mine does it automaticly, lemme ask dad a little more bout it for ya, he's the IT/Networking Administrator for the State of Maryland

davesdeville
01-20-05, 09:12 PM
NAV = Norton Anti Virus.

JimHare
01-21-05, 12:51 PM
Symantec/Norton AV should be removed from any computer you own as quickly as possible. Reports of the deleterious effects of its use on most modern computers are widespread, plausible, and highly derogatory. Peter Norton should sue to get his semi-good name back.

Try AVG from Gri-Soft. Try PC-cillin from Trend Micro. There are others. But ditch NAV.

Tractor Boy
01-21-05, 12:54 PM
McAffee Virus Scan, its great, I got on this POS, if your gettin so many viruses, stop lookin at child porn.....lol

HotRodSaint
01-21-05, 12:55 PM
Peter Norton should sue to get his semi-good name back.

I agree.

Norton's latest 'update' to their Live Updater, hosed me and my computer.

They are now much like Microsoft in business pratices, issue the product flawed and hope the fixes aren't serious or numerous.

Tractor Boy
01-21-05, 01:02 PM
I agree.

Norton's latest 'update' to their Live Updater, hosed me and my computer.

They are now much like Microsoft in business pratices, issue the product flawed and hope the fixes aren't serious or numerous.
Yeah, thats why my dad took it off everything here, its BS, its like Windows, thats why I like using Linux Fedora Core ver. 2.01.(todays date) and Red Hat 7, cuz I have never had problems with them, and I love McAffee Virus Scan, it works great

Ralph
01-21-05, 02:47 PM
I agree.

Norton's latest 'update' to their Live Updater, hosed me and my computer.

They are now much like Microsoft in business pratices, issue the product flawed and hope the fixes aren't serious or numerous.

Several times with the new computer, Norton has savedmy A$$! I would get a warning pop up on screen saying an attack on my computer has been blocked, etc.

What's the worse that can happen using NAV because it has built up some trust with me.

Jim??

illumina
01-21-05, 06:29 PM
HRS, you're dead right about NAV being flawed; i just put an end to the auto updater because they were "updating" 3 ****ing times per day and the last know update was on the 4th of december, yet i was getting daily updates until a few weeks ago! now i will update when i see fit.

the personal firewall seems to be alright, but geezus, that updating got old rather quickly.

ralph, do you still use that alpha shield or whatever it is called?

Tractor Boy
01-21-05, 06:31 PM
can anyone say Anger Management, "Office Space" style........lol Just messin with yall,

Ralph
01-21-05, 06:42 PM
ralph, do you still use that alpha shield or whatever it is called?

I just set my NAV to update and not bother me when it does. As far as I'm concerned, the protection is worth it considering what I went through.

Yup, still using this:

www.alphashield.com

supposedly it's only keeping you "stealth" and blocking all the ports (better than any firewall) when it's turned on or while you are surfing the net, etc. I don't always have my computer running, so that's why it's good to have Norton, etc. because when you fire up the computer Norton is there to scan incoming emails, etc.

I made sure my Dad bought Alpha Shield when he bought his Toshiba Satellite at Christmas. It works great with a wireless router also. It's still never been hacked by anybody and I like how it learns with AI so that it stays ahead of everything. Is it available in the U.S.?

I can't be the only one here using it?!

Tractor Boy
01-21-05, 06:47 PM
yes, ralph, all your canadian junk is passed off on us Americans.....lol, yeah, we had it but it was only a one month sample, it was ok, but my dad thought he wanted something else what am I, yalls comedic relief?

Ralph
01-21-05, 06:49 PM
yes, ralph, all your canadian junk is passed off on us Americans.....lol, yeah, we had it but it was only a one month sample, it was ok, but my dad thought he wanted something else what am I, yalls comedic relief?

"A month sample??"" I don't get it, it's not software you load a disc and it expires in a month, it's an external firewall. You mean you had it for a month and returned it?? Why would you return the best firewall in existance? :lildevil:

Tractor Boy
01-21-05, 06:51 PM
cuz, my dad got a free copy from the site, I loved it, but he is all his own, he has to have somethin he can minipulate for his benefit, he couldent play with it like he wanted to

Tractor Boy
01-21-05, 06:54 PM
oh, yeah, I couldent play Americas Army, or Yahoo IM, port problems, it kept comin up with messages, thas the only problem I had, oh yeah Hot Rod- American Drag Race, net game also, couldent get out through the port,

Ralph
01-21-05, 06:57 PM
oh, yeah, I couldent play Americas Army, or Yahoo IM, port problems, it kept comin up with messages, thas the only problem I had, oh yeah Hot Rod- American Drag Race, net game also, couldent get out through the port,
It's not supposed to block normal surfing, etc. all it's supposed to do is keep you web ID stealth and block the occasional pop-up. I've never had a problem with access through ports. I had trouble when I ran Norton and Microsoft firewalls at the same time.

Tractor Boy
01-21-05, 06:59 PM
I dont know what my dad did to it, but none of my games had on-line capability any more, now we have a great one, dont know what the name is but its really good, I've no probs with it and games work, so...............................................

illumina
01-21-05, 07:01 PM
because when you fire up the computer Norton is there to scan incoming emails, etc.

i normally use a unix based system for opening my emails, so there is no need for NAV to be used on that system.

i have norton on the main PC because there are some out there that can get a nice back-door virus onto your system and some websites will do the same too...:hide:...this is where the firewall setups can be the most useful.

Ralph
01-21-05, 07:04 PM
I thought Norton was the most trusted and used in the world? Why is it when you buy a new computer that it comes with it? Why not some other anti-virus/spyware program?

illumina
01-21-05, 07:25 PM
I thought Norton was the most trusted and used in the world? Why is it when you buy a new computer that it comes with it? Why not some other anti-virus/spyware program?

symantec-plus-microsoft=monopoly for the masses who are too busy to be concerned with the real problems this software is churning out...then again, i still use norton and windows...:helpless:

you see, almost every PC you buy from a store carries windows XP home, and a good business proposition would be to have the two present on a system upon purchase...yet people can still find ways around windows code...just so happens that symantec is there to save the day once they get word of a virus.

let's use microsoft as an example. while XP home is a fine OS for most entry level users and XP pro for businesses (easy to use interfaces and such), they're far to common and easily hackable. just look at the leak of source code for windows 2000, which turned out to be quite a mess when that happened. when a virus gets into a windows OS, there is a large need for software that can easily take care of that virus; i bring you the marriage of symantec and microsoft. to write a virus, there must be a known weakness in the windows code or whatever for it to be effective. once someone figures this out, there is usually a big mess to deal with. symantec usually "finds out" about these security issues only when there has been a breech in windows security, normally within two days of the breech i may add. symantec fixes these "holes" and they move on. when things get shakey enough, a nice "sevice pack" from microsoft is issued...yet alas, there is another hole found somewhere in their (microsoft's) scripting.

here is a real teaser for people though; if little peons like the basement boy can find so many holes to be able to write malicious code exposing a windows system, then why can't symantec do the same thing and fix those holes before there is even a chance that a large virus can be released?

answer: no money and the marriage would suffer.

Ralph
01-21-05, 07:36 PM
then why can't symantec do the same thing and fix those holes before there is even a chance that a large virus can be released?


Which is why I use it in conjunction with Alpha shield.

Norton supposedly does more than virus protection, it scans emails, worm protection, searches for and removes viruses, removes viruses and repairs when updates are dowmloaded, scans outgoing messages to protext your friends,detects spyware.

I hear what you are saying and you are correct, but I would rather have it than be without it. I think it has some benefits. I don't think it's possible to protect against a virus until it is created? Unless you can hide your user IP/addy which is what AS is supposed to do with all 65,000 ports.

tru504187211
01-21-05, 08:04 PM
NAV's piss poor scheme converted me to use McAfee...just installed it on the server, sooooo if any of you have been waiting for it -- the site should be up for good in 2 weeks from today!

Tractor Boy
01-21-05, 08:08 PM
YEAH! Finally someone who agrees with me, McAffee, (however you spell it) Virus Scan Ver. 8.0.1

Tractor Boy
01-21-05, 08:08 PM
btw, what does all the numbers in your name mean?

illumina
01-21-05, 08:12 PM
Which is why I use it in conjunction with Alpha shield.

Norton supposedly does more than virus protection, it scans emails, worm protection, searches for and removes viruses, removes viruses and repairs when updates are dowmloaded, scans outgoing messages to protext your friends,detects spyware.

I hear what you are saying and you are correct, but I would rather have it than be without it. I think it has some benefits. I don't think it's possible to protect against a virus until it is created? Unless you can hide your user IP/addy which is what AS is supposed to do with all 65,000 ports.


NAV is needed for the most part especially if you're running only a windows system. and NAV does a fine job of scanning...as long as there is a definition to scan with, which makes it vital to keep your system updated.

however, say i could write a 50 kb bug that boots you offline every 30 seconds (remember the aol punt?) and is completely new to everyone, including symantec. i find a way for you to download it onto your system (via email attachment or macros). norton will need a definition file to read that as a virus, and it usually takes a few days for them to a.) get word of it, b.) figure it out, and c.) do something about it. meanwhile, you're stuck with very quick internet browsing!

now norton firewall is better against malicious downloading (something you didn't agree to when at particular or infected websites) and from ip attacks utilizing open ports. for instance, say someone decides to do a "stealth" port scan on your PC after they somehow get a hold of your IP address (not that hard to find). ideally the firewall will block the attempt and things will be normal. to my understanding from what you've said ralph, the alpha-shield will prevent this and hide your IP address, which would be optimal when compared to norton. using all three (xp/norton/AS) would be a paranoid's delight (me... :cookoo: ) though i don't have the AS.

anyways, despite their (symantec's) flaws, it is needed for the everyday windows user, which in turn helps the malicious code writers get their quota in too due to the popularity of the system and the bugs micosoft always seems to have pop up.

Ralph
01-21-05, 08:32 PM
somehow get a hold of your IP address (not that hard to find). ideally the firewall will block the attempt and things will be normal. to my understanding from what you've said ralph, the alpha-shield will prevent this and hide your IP address, which would be optimal when compared to norton. using all three (xp/norton/AS) would be a paranoid's delight (me... :cookoo: ) though i don't have the AS.


LOL! Yup, I'm running all 3 right now and no trouble. there was at first when I got this pc, but it's adapted somehow and I'm still paranoid! :histeric: Channelling all my surfing through a straw rather than a canon. :sneaky:

Someone out there must have my user ip from before I got AS because Norton caught about 4 attempts at getting into my computer since new! AS is great for anyone else who doesn't know me but there might be a few hackers out there who have my ip on their files or something from before. Sometimes i feel like I'm fighting a war, and it's better to be over-prepared than under.... :yup:

Can someone hack in if they have your email addy from your server??

ben72227
01-21-05, 08:57 PM
I use Trend Micro Internet Security (PC-Cillin) and it has a built in firewall and updates itself. I like it.

tru504187211
01-21-05, 09:01 PM
btw, what does all the numbers in your name mean?

Comeon now! 504 = 504 Boyz used to be str8t fireee 187 = homicide... 211 = a liquor or armed robbery, whichever way you see it...

Ralph == THANKS FOR THE EMAIL!!

illumina
01-21-05, 09:11 PM
Can someone hack in if they have your email addy from your server??

if someone gets a hold of your addy and it had some sort of attachment connected to it (or you downloaded an attachment), then unless your IP was hidden, it might show up and give them some fuel to work with. it will then depend on how well protected your system is from there. also, if someone is opening emails from their server, it is most likely very well protected (ideally) but can be breeched by those clever enough (i open most emails on a unix system, therefore no problems).

case-in-point: my norton firewall detected an attack from some weird place. i used the norton route tracer to follow the attacking IP address. when i found the address, it belonged to no other than AOL (america on ludes): they had for some reason tried to scan my system, probably via some cookies that led them to me. the funny thing is, i use mozilla firefox (you should too), but while the AOL is running, their homepage is always present, therefore causing a possible problem in security.

the above story brings up another can of worms alltogether: DELETE COOKIES! you can do this by going to "programs" > "accessories" > "system tools" > "disk clean-up". this will erase temporary internet files (cookies) and a host of other gunk and will help your system run that much better.

though the AOL story doesn't deal with email attachments or anything, there are other things that can lead to someone finding out about something you don't want them to find out.

Ralph
01-21-05, 09:19 PM
if someone gets a hold of your addy and it had some sort of attachment connected to it (or you downloaded an attachment), then unless your IP was hidden, it might show up and give them some fuel to work with. it will then depend on how well protected your system is from there. also, if someone is opening emails from their server, it is most likely very well protected (ideally) but can be breeched by those clever enough (i open most emails on a unix system, therefore no problems).

case-in-point: my norton firewall detected an attack from some weird place. i used the norton route tracer to follow the attacking IP address. when i found the address, it belonged to no other than AOL (america on ludes): they had for some reason tried to scan my system, probably via some cookies that led them to me. the funny thing is, i use mozilla firefox (you should too), but while the AOL is running, their homepage is always present, therefore causing a possible problem in security.

the above story brings up another can of worms alltogether: DELETE COOKIES! you can do this by going to "programs" > "accessories" > "system tools" > "disk clean-up". this will erase temporary internet files (cookies) and a host of other gunk and will help your system run that much better.

though the AOL story doesn't deal with email attachments or anything, there are other things that can lead to someone finding out about something you don't want them to find out.

I've never heard of Norton "trace router" before. I don't think I have that.

I usually run a disc clean every week or so. How often should I defrag? How long would it take? I think the old computer took 4 or 5 hours or more. You don't lose your "Favorites" or anything when you defrag right?

Spam is another thing I'm getting a lot of. These stupid banking adds or whatever, and the windows spam folder usually pick up on it and sends it to the folder. (on Explorer when I open my email up) I also do the "This is spam" clicker to block them from entering in the future but I still get some occasionally and I don't know how! Oh well.

illumina
01-21-05, 09:39 PM
I've never heard of Norton "trace router" before. I don't think I have that.

I usually run a disc clean every week or so. How often should I defrag? How long would it take? I think the old computer took 4 or 5 hours or more. You don't lose your "Favorites" or anything when you defrag right?

Spam is another thing I'm getting a lot of. These stupid banking adds or whatever, and the windows spam folder usually pick up on it and sends it to the folder. (on Explorer when I open my email up) I also do the "This is spam" clicker to block them from entering in the future but I still get some occasionally and I don't know how! Oh well.

the route tracer comes with norton internet security and should be availiable when an attack is attempted on such a protected system.

disk cleaning should not ruin any favorites list, just temporary internet files, which stick around on your hard drive until you say otherwise. if you're using firefox, you'll have to delete cookies and such from their browser; windows disk cleaner will not do this for you. defragging depends on how much time you spend playing around with files and programs on your system. if you're doing that sort of stuff alot, then defragging is necessary on a weekly basis.

spam.............................................. ...............................i hate spam, but i simply don't get any unless it's on my AOL (not AIM) account. spam is a product of cookies from the sites you may go to.

Ralph
01-21-05, 09:46 PM
the route tracer comes with norton internet security and should be availiable when an attack is attempted on such a protected system.

disk cleaning should not ruin any favorites list, just temporary internet files, which stick around on your hard drive until you say otherwise. if you're using firefox, you'll have to delete cookies and such from their browser; windows disk cleaner will not do this for you. defragging depends on how much time you spend playing around with files and programs on your system. if you're doing that sort of stuff alot, then defragging is necessary on a weekly basis.

spam.............................................. ...............................i hate spam, but i simply don't get any unless it's on my AOL (not AIM) account. spam is a product of cookies from the sites you may go to.

OK, thanks!! I didn't bother paying extra for Norton "Internet Security." I figure I got enough. ;)

I haven't installed the new Norton yet, but I might have another question or two for you then. 10 days left.

Tractor Boy
01-22-05, 12:36 AM
10 days of what left? you goin in the army too....lol

Ralph
01-22-05, 12:40 AM
10 days of what left? you goin in the army too....lol

Nope, been there done that about the time you were born.

10 days and my Norton update ability expires. What's stupid is that I can still run a scan until October or so, but again, what good is that if you can't update!!

illumina
01-22-05, 12:42 AM
Nope, been there done that about the time you were born.

10 days and my Norton update ability expires. What's stupid is that I can still run a scan until October or so, but again, what good is that if you can't update!!

just set your pc time back in time a few years and watch what happens...

Tractor Boy
01-22-05, 12:46 AM
HAHAHA, thas real funny, it works though

Ralph
01-22-05, 12:47 AM
just set your pc time back in time a few years and watch what happens...

OMG!!! Would that work??!!


I'd never have to buy it then??

Back in 2000, our town hall city office set the computers back to 1971 because supposedly that year had all the same days as 2000 in case of the milenium bug or whatever.

Tractor Boy
01-22-05, 12:48 AM
DUH! I just said it would

Tractor Boy
01-22-05, 12:49 AM
only draw back is site time, where it gets it from

Ralph
01-22-05, 12:49 AM
DUH! I just said it would

DUH well why didn't anyone mention this before I spent 79 bucks??!! :mad:

What do you mean "site time" like at the Caddy forum??

Tractor Boy
01-22-05, 12:50 AM
cuz its your money, not ours

Ralph
01-22-05, 12:53 AM
cuz its your money, not ours

:histeric: That's funny :(

I doubt that would work because wouldn't Norton realize people might do that and it probably still counts how many days you've used it and would expire anyway.

If someone here has actually USED IT for more than 365 days, I might believe it. :rolleyes2

illumina
01-22-05, 12:59 AM
:histeric: That's funny :(

I doubt that would work because wouldn't Norton realize people might do that and it probably still counts how many days you've used it and would expire anyway.

If someone here has actually USED IT for more than 365 days, I might believe it. :rolleyes2

it will work with the installation of new (hence something not installed yet) products on your pc. what you do is set your pc time to, oh say, 2030, wait a couple of days and roll the time back and you have a product good for 20 something years...i don't know if it will work on an item already installed though: try it and see what happens when that time is up.

BTW, if you're running software sensitive to time, or you have a business that needs good time keeping, then this probably isn't going to work out.

Tractor Boy
01-22-05, 01:01 AM
:yeah: my thoughts exactly

Ralph
01-22-05, 01:05 AM
.i don't know if it will work on an item already installed though:


I could completely delete the 3 mo. Norton already on there and then install the new one fresh and try it, as long as it won't screw up something.

MAYBE I'll try it, not sure yet, but thanks for the tip regardless.

Tractor Boy
01-22-05, 01:13 AM
yeah, you try that

illumina
01-22-05, 01:21 AM
watch, the newer NAV has a secret bullshit detector that will see through this and melt everyting...

Tractor Boy
01-22-05, 01:22 AM
lol, yup, more than likely, thas funny right there

Ralph
01-22-05, 01:32 AM
You'll probably end up getting sued Mike. :sneaky: :histeric:

Ralph
01-22-05, 08:58 PM
I said screw it, and installed the Norton Antivirus 2005 today.

Warning: Make sure you de-install manually the old version BEFORE you load the new disc because it created a lot of errors and I had to have tech support talk me through it once it got messy. Every aspect of Symantic or Norton had to be deleted under the ADD or REMOVE program tool or I was unable to officially "Activate" the new product.

It's also imperative that you enter a "Product key" that comes with the disc or after 15 days the product voids itself.

Ralph
01-23-05, 05:01 PM
There's a problem, I think? The other desktop item for norton is the "Integrator." When I double click it it says "integrator unable to start."

What is this? Is it important. When I was on the tech line they never mentioned it and despite it being a 1-800 number it says you are chargerd on a "per incident" basis?!

Tractor Boy
01-23-05, 05:09 PM
There's a problem, I think? The other desktop item for norton is the "Integrator." When I double click it it says "integrator unable to start."

What is this? Is it important. When I was on the tech line they never mentioned it and despite it being a 1-800 number it says you are chargerd on a "per incident" basis?!...............................charged on a per incident basis, does this mean you have to pay for tech support?!?!!?!?!?!!?!?!!?!?

Ralph
01-23-05, 05:12 PM
...............................charged on a per incident basis, does this mean you have to pay for tech support?!?!!?!?!?!!?!?!!?!?

I'm hoping NOT! I only called once, but I was on hold for 45 minutes. It's the same number for the U.S. and Canada. I can't remember if he asked for all my personal info, if so, I wonder if I'll get a bill in the mail! :helpless:

Tractor Boy
01-23-05, 05:26 PM
uh-oh