View Full Version : Voice recognition problem

03-04-13, 09:13 PM
I just bought a 2010 SRX Performance. The voice recognition works fine for radio, CD/DVD, NAV, but does not recognize any phone commands. Everytime I try to dial or call a number it tells me "voice recognition cancelled". I had no problem pairing my phone and the hands free works just fine too, it just doesn't recognize voice commands. Does anyone out there have any idea how to fix this?

Cadillac Cust Svc
03-05-13, 02:12 PM
DMfoster, please let me know if you would like me to check my resources for any relevant information regarding your voice recognition concerns. Sending me the last eight of your VIN via email would be helpful, and I'm reachable at Katie_Lucille@gmexpert.com!


Cadillac Customer Service

03-05-13, 06:52 PM
The voice recognition software on the 2010's is less than stellar...

03-06-13, 05:33 PM
My 2010 voice command sucks-useless

03-06-13, 07:01 PM
Say What?

03-06-13, 07:31 PM
Say What? Sorry I did not get that. Please repeat it

03-07-13, 06:09 AM
lol you guys are a riot...

Cadillac Cust Svc
03-07-13, 02:19 PM
Steve & allgm, I definitely had to do a double take when I was reading through this post!

Ufgators, I am available to investigate or document your concerns further if you like. Please feel free to email me anytime at the email address above!

Cadillac Customer Service

03-07-13, 04:43 PM
The dealer just replaced the Nav system last month. It doesn't have Washington DC as a default anymore. I told them regarding the voice command they are not sure on how to fix it.

03-07-13, 06:28 PM
I don't think its something you can fix. It was only programmed at a very basic level. There's no real way to 'fix' it.