: 2013 SRX: Ordering soon...



vi2k13
02-08-13, 10:33 AM
First off, a Big Thank You to everyone for the wealth of information and helpful contributions here. This is a wonderful user community.:2thumbs: It is also nice to have a moderator from Canada in house.:cool: I can see that's a great help with Canadian specific issues.


I have never owned a Cadillac but I do have another GM vehicle - 2009 Buick Enclave CXL FWD. I started browsing this forum some time ago to learn about the 2013 SRX. Then, it was on my shortlist of choices to replace the Enclave. Now, I have made the decision and am planning to order an AWD Premium in Platinum Ice/Ebony after the Toronto auto show. (The reason being there is a $500 rebate coupon for attending the show).:excited:


So far I have found answers to most of my questions re: the SRX here - without even asking one! And then for some that I did not know to ask in the first place!!! I am sure I will have some new ones in the coming months though. At the same time, I will be glad to provide answers I know of for questions others may have.


If I am not mistaken, I read that there are some members who either had owned or currently own the Enclave here. I would like to hear your views and opinions on transitioning to SRX from Enclave.


Once again, :thankyou:


Cheers!

Marc NY
02-08-13, 12:15 PM
... If I am not mistaken, I read that there are some members who either had owned or currently own the Enclave here. I would like to hear your views and opinions on transitioning to SRX from Enclave.
Ah yes ... I am one member who had previously owned 2 FWD Enclaves before I decided that I didn't really need three rows of seats and such a large vehicle anymore. I certainly enjoyed the Enclave for it had a very smooth ride and a very comfortable and spacious interior.

I just decided that I wanted to downsize so I went looking for a new ride that I could enjoy as much as my Buick Enclave. I researched a little more and found the new GEN II Cadillac SRX just hitting the market in 2009. I loved the new bolder and angular styling so I decided I wanted to try one out. The first year had some growing pains for there were a couple recalls and a minor issue with a couple of trim pieces that fell off. However, that did not deter me from wanting another SRX. Now that I am in my 3rd SRX I can honestly say that I am very pleased with my 2013 Performance model with all the new safety features and enhancements.

Just a heads up, it might take a little while for you to get use to the smaller footprint but once you have driven the SRX for a while I believe you too will be "extremely" happy with your first SRX. :D

TheCaptain
02-08-13, 12:49 PM
Welcome to a fellow Canadian! :D

vi2k13
02-08-13, 03:49 PM
Ah yes ... I am one member who had previously owned 2 FWD Enclaves before I decided that I didn't really need three rows of seats and such a large vehicle anymore. I certainly enjoyed the Enclave for it had a very smooth ride and a very comfortable and spacious interior.

I just decided that I wanted to downsize so I went looking for a new ride that I could enjoy as much as my Buick Enclave. I researched a little more and found the new GEN II Cadillac SRX just hitting the market in 2009. I loved the new bolder and angular styling so I decided I wanted to try one out. The first year had some growing pains for there were a couple recalls and a minor issue with a couple of trim pieces that fell off. However, that did not deter me from wanting another SRX. Now that I am in my 3rd SRX I can honestly say that I am very pleased with my 2013 Performance model with all the new safety features and enhancements.

Just a heads up, it might take a little while for you to get use to the smaller footprint but once you have driven the SRX for a while I believe you too will be "extremely" happy with your first SRX. :D

Thanks for the insight, Marc!

Yes, the smaller footprint has it pros AND cons. I realized it during my two test drives of the SRX. But like you said, I too am positive I will be very happy with the SRX.


Welcome to a fellow Canadian! :D

Thanks, Captain!

Cadillac Cust Svc
02-10-13, 06:06 PM
vi2k13,
Welcome to the forum and congratulations on your new SRX (I know it's still in the works - but exciting nonetheless!). Katie and I may not be able to answer all questions you have as you're writing from Canada, so if you should need Customer Service for any reason (which we hope doesn't happen!) don't hesitate to give GM of Canada a call at 888-446-2000 (Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST).

Sarah (Assisting Katie), Cadillac Customer Service

vi2k13
02-10-13, 10:43 PM
vi2k13,
Welcome to the forum and congratulations on your new SRX (I know it's still in the works - but exciting nonetheless!). Katie and I may not be able to answer all questions you have as you're writing from Canada, so if you should need Customer Service for any reason (which we hope doesn't happen!) don't hesitate to give GM of Canada a call at 888-446-2000 (Hours: M-F 7:30am - 11:30pm, Sat 7:30am - 6:00 EST).

Sarah (Assisting Katie), Cadillac Customer Service

Thanks for the welcome and the info, Sarah!

I wish there was a representative for Canada available in these forums.

Before I call up the Customer Care number you gave, do you know off hand if the progress of a Canadian factory order can be tracked?

Cadillac Cust Svc
02-11-13, 11:01 AM
We can give it a shot! Do you have an order number?
Sarah, Cadillac Customer Service

vi2k13
02-11-13, 07:31 PM
We can give it a shot! Do you have an order number?
Sarah, Cadillac Customer Service

Hi Sarah, no I have not ordered yet since I am waiting for a rebate coupon from the auto show. Can I PM/email you once I knopw the details?

Thanks.

TheCaptain
02-12-13, 07:30 AM
The guy who order's the vehicles at your dealership has the ability to track the order. Aside from that, I can't help you.
I did that for my 2010 I ordered, and then they notified me when my '13 was built.

Ponyman
02-12-13, 07:35 AM
Hey Captain! Tell us about this new 13, color, options? I can guarantee you that you will love it. Ours is night and day different from the 10 and we liked it.

Marc NY
02-12-13, 08:13 AM
Hey Captain! Tell us about this new 13, color, options? I can guarantee you that you will love it. Ours is night and day different from the 10 and we liked it.I will second that! :heart: :thumbsup:

TheCaptain
02-14-13, 09:45 PM
Oh yea, it's another Premium Collection in Platinum Ice Metallic with the V Series rims, Light Titanium Interior, Driver Assist package, and RSE. No option I didn't check off! :D

Ponyman
02-15-13, 12:17 AM
We got the Radiant silver this time. If we had gotten another Platiumn Ice, nobody would have know we had a new car ha ha We love the titanium interior. I assume yours will come with the really dark wood like ours did. It is certainly different than the regular saple wood, and we really like it.

TheCaptain
02-15-13, 10:20 AM
Yea, I'm excited to see how nice the new Raven Sapelle Wood is!

vi2k13
02-19-13, 06:58 PM
The salesman informed me that my SRX was ordered today.:cool:

And now... the wait begins.:)

b4z
02-19-13, 07:04 PM
Does anybody have a pic of raven sapale wood? Is that a premium only option?. So far I have priced base, luxury and performance. Did not see raven as a option.

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Never mind. It requires the light titanium interior. I'm looking towards the darker interior colors.

Ponyman
02-19-13, 07:59 PM
The light titanium interior is darker than the shale. Only thing darker will be the ebony. And yes the choco sapele wood looks GREAT with this interior.

e004698
02-19-13, 10:23 PM
We have a 2010 SRX AWD and 2012 Enclave AWD, driven primarily by my wife. We love them both, but I do enjoy the Enclave seats more than the SRX. Others have written that 2013 SRX has improved seating and you should enjoy the power of the 3.6 engine as well. I will say the SRX AWD is a Better performer in the snow and ice here in southeatern Wisconsin. I also do not need three rows of seats to run my daily errands, but the Enclave is handy when kids come with the grandchildren. I know you will love the SRX.

vi2k13
02-19-13, 11:18 PM
We have a 2010 SRX AWD and 2012 Enclave AWD, driven primarily by my wife. We love them both, but I do enjoy the Enclave seats more than the SRX. Others have written that 2013 SRX has improved seating and you should enjoy the power of the 3.6 engine as well. I will say the SRX AWD is a Better performer in the snow and ice here in southeatern Wisconsin. I also do not need three rows of seats to run my daily errands, but the Enclave is handy when kids come with the grandchildren. I know you will love the SRX.

Thanks, e004698!

Based on limited time spent on SRX test drives, I tend to agree with you on the seats of Enclave. We too do not need 3 rows of seats and that's one of the reasons going for a smaller vehicle.

Glad to hear the assurance that I will love the the SRX from someone who has both vehicles. Again based on brief experience with it, I feel the same.

Cheers!

cadillac 31
02-24-13, 11:26 AM
Hey guys kinda bummed out got me a 2012 luxury about 6 months fully paid for ... Now the techie in me wants cue so any one got an in depth review 2012 vs 2013 is the cue really worth it how. Does lane departure and blind side really work are they worth the xtra money

Marc NY
02-24-13, 01:50 PM
Hey guys kinda bummed out got me a 2012 luxury about 6 months fully paid for ... Now the techie in me wants cue so any one got an in depth review 2012 vs 2013 is the cue really worth it how... Does lane departure and blind side really work are they worth the xtra moneyI have owned both versions, a 2012 and now a 2013 SRX ... and is the CUE worth getting? A-B-S-O-L-U-T-E-L-Y! :thumbsup:

As far as the new "Driver Awareness" package is it worth the extra money? YES most D-E-F-E-N-I-T-E-L-Y! :rockon:

If you are at Techie and like smart phones then you will definitely love the new high tech CUE and with all it's custom screens and programmability too. The new NAV is awesome too and it's screen is a lot more vibrant and interactive also. I won't go into an "in-depth" review of the CUE here because there is a special forum just dedicated to the all new CUE and how it functions.

As far as the new Lane departure feature ... it works wonderfully and if I had a choice I would get that great feature in every vehicle I purchase in the future ... PERIOD! The Blind Side alert has been out for awhile now and again once you have it you will rely on it all the time to help you decide if and when you are going to make your lane change. There are two other great features also in that package that you can't leave out of the conversation here. That is the "Cross Traffic" alert system that will help detect vehicles approaching you from a distance to be able to give you a couple of seconds warning when a vehicle is about to cross your path as you are backing out. That feature has saved me a few times already when I was parked next to a much larger vehicle when I was pulling out of my driveway and in a parking lot too. The last feature is the "Front Collision Avoidance" feature which also vibrates your seat and flashes a rapid set of red LEDs onto your lower windshield if a vehicle in front of you brakes extremely fast or you might be heading quickly onto a much slower moving vehicle and or parked car.

This was the best $495.00 US money I have ever spent on a vehicle that includes all those awesome and latest new Safety features to date! IMO: GM should make the "Driver Awareness" package standard or at least made available on every new vehicle they make in the future.

cadillac 31
02-24-13, 03:10 PM
Ahhhh thank you.... I think i may have to pull it awww man just got the 12 too.... Havent seen 13 in person yet but it seems the 12 instrument cluster looks nicer but i have to check it out in person...

Maximumkk
02-26-13, 08:11 PM
Marc,
Since you owned the 12 and the 13, can you comment if the backup camera is better in the 13 than the 12? A lot of people were saying it was very poor in the 10-12s.

Thanks
Max

Marc NY
02-28-13, 08:28 AM
Marc,
Since you owned the 12 and the 13, can you comment if the backup camera is better in the 13 than the 12? A lot of people were saying it was very poor in the 10-12s.

Thanks
MaxMax. my 2013 back up camera does seem better to me but again that might be due in part to the new CUE screen which appears to be more vibrant to me than my previous SRXs screens. I have noticed variations between back-up cameras within identical models and within the same MY (Model Year) too.

BTW: I recently test drove a two new CTS's one camera was good and the other one's back-up camera was super "washed-out" and had a yellow hue in all of the bright areas and the camera was aimed way too low as well, I could barely even see out of it properly. :mad:

cadillac 31
03-10-13, 06:43 PM
hey marc do u have the brake assist also....im just trying to get the general pulse on that...i ordered my 13 srx today now im wondering if i should get that ...not sure if i like it or not car suddenly braking dont know if ireally like that seems a bit much

Marc NY
03-10-13, 08:09 PM
hey marc do u have the brake assist also....im just trying to get the general pulse on that...i ordered my 13 srx today now im wondering if i should get that ...not sure if i like it or not car suddenly braking dont know if ireally like that seems a bit muchThe $2,395.00 Driver Assist pkg. was not available at the time I ordered my SRX. It is really a matter of personal preference. If you have the extra cash and would like to have all the goodies then I would say go for it. However, if you decide to only get one option I definitely recommend getting the Driver Awareness pkg. To me that is the best option you can get for your money at only $495.00 US! I absolutely love those four seperate added safety features! I would not want to own another vehicle without that package in it. :)

http://i222.photobucket.com/albums/dd198/MarcNY/DriverAssistPkg.jpg

cadillac 31
03-10-13, 11:52 PM
yes i got the driver awareness package driver assist package puts me in premium range and money is a factor..considering i lose since my 12 was only 6 months old i had to get cue lol... i guess i gotta give up something i think im picking up tuesday can't wait

Cadillac Cust Svc
03-11-13, 12:07 PM
Cadillac31, I just wanted to jump on to congratulate you on your purchase and let you know I'm always happy to research any questions further for you. Please email me at Katie_Lucille@gmexpert.com and I can investigate concerns, provide your build sheet, etc.

Hope you'll post pics of your SRX when it arrives this week!

Katie
Cadillac Customer Service

cadillac 31
03-15-13, 07:07 PM
thank you katie for your kind gesture.....i went to pickup today but it fell short of driver awareness option i couldn't take it i wanna be 100% happy once i drive away....damn....depressed the wait continues how could they make a mistake like that

Ponyman
03-15-13, 11:59 PM
Don't blame you, the Driver Awareness package is really great. I find myself checking the mirrors all the time for something in my blind spot, and I didn't realize how often I get very close to or cross one of the lane line markers. Only had the collision alarm go off once, but the combination of both sides of the seat thumping and a red light flashing on the windshield will get your attention. Keep looking, you will find the perfect new 13 SRX

Cadillac Cust Svc
03-18-13, 11:18 AM
I'm sorry to hear about your disappointment, cadillac 31! My offer does stand, so please feel free to get in touch with me as you continue to car shop. I'ma lways on hand to help!

Best,

Katie
Cadillac Customer Service

cadillac 31
03-21-13, 11:47 AM
I'm sorry to hear about your disappointment, cadillac 31! My offer does stand, so please feel free to get in touch with me as you continue to car shop. I'ma lways on hand to help!

Best,

Katie
Cadillac Customer Service

Thank you katie well i had to resort to ordering my srx... They told me 2 month wait ... Damn i dont wanna wait lol What is the usual wait time for ordered cars if you know please

Cadillac Cust Svc
03-21-13, 12:45 PM
Hi again, cadillac 31! Your dealer is actually in the best position to have the most up-to-date information regarding your order. I'm available in the meantime, however, whenever you would like me to check your order status for details. Please feel free to email me at Katie_Lucille@gmexpert.com or send me a private message anytime!

Best,

Katie
Cadillac Customer Service

cadillac 31
03-21-13, 01:22 PM
Hi again, cadillac 31! Your dealer is actually in the best position to have the most up-to-date information regarding your order. I'm available in the meantime, however, whenever you would like me to check your order status for details. Please feel free to email me at Katie_Lucille@gmexpert.com or send me a private message anytime!

Best,

Katie
Cadillac Customer Service

Would you happen to know if gray flannel is discontinued on srx 13

vi2k13
03-21-13, 02:07 PM
Thank you katie well i had to resort to ordering my srx... They told me 2 month wait ... Damn i dont wanna wait lol What is the usual wait time for ordered cars if you know please

I too was told the wait was 2 months but mine was shipped out of the factory 2 days ago - precisely 4 weeks after placing the order. Now they say it will take up to another 2 weeks for it to reach here because it has to come all the way from Ramos Arizpe, Mexico. Depending on your location it could be much faster for you. I wouldn't get discouraged by dealer's comments.

IMO, placing a factory order is the best way to get the car with exact configuration you want without paying for features and options you do not want.

Good luck!

SteveWise
03-21-13, 02:20 PM
Gray Flannel Metallic is available on the 2013 SRX. My soon-to-be delivered S013 SRX Premium is going to be Gray Flannel Metallic. The dealership promised delivery in 6-8 weeks, but in my case it's going to be just over 5 weeks.

FYI, you can look at SRX color, wheel, interior, and other options at the Cadillac web site http://www.cadillac.com/srx-luxury-crossover.html. You can build your own SRX and get an idea of what it will look like and what the MSRP will be. If it's convenient for you, I suggest that you take some time to stop by a dealership to get a look in person!

Cadillac Cust Svc
03-21-13, 02:32 PM
Would you happen to know if gray flannel is discontinued on srx 13

Hi again, cadillac 31! As Steve mentioned, it appears Gray Flannel Metallic is indeed available on the 2013 SRX (http://eogld.ecomm.gm.com/NASApp/domestic/proddesc.jsp?year=2013&regionID=1&divisionID=5&type=0&vehicleID=12848&section=col_trim&page=9&butID=3). If you have any further questions, don't hesitate to let me know!

Katie
Cadillac Customer Service

cadillac 31
03-21-13, 02:53 PM
Well as it turns out they are taking no more orders for gray flannel i call cadillac and they confirmed this .. dealer also..next color i may like now is black ice nothing beats a black car in my opinion but so much work to stay clean... Im getting discouraged with 13 srx

SteveWise
03-22-13, 12:26 AM
Black Ice Metallic was my second choice...it's awesome!

cadillac 31
03-22-13, 10:31 AM
well since i can't order gray flannel dealer have a black ice metallic on floor [said i will never buy a black car again years ago]...but as the saying goes never say never....so i will be picking it up today,,on the bright side i won't have to wait but probably a lot of cleaning to do now

allgm
03-22-13, 11:20 AM
well since i can't order gray flannel dealer have a black ice metallic on floor [said i will never buy a black car again years ago]...but as the saying goes never say never....so i will be picking it up today,,on the bright side i won't have to wait but probably a lot of cleaning to do now I think your dealer pulled a fast one on you. Saying Gray Flannel was not available in order to sell you the SRX on the floor. Did they offer to search other dealer inventory for a Gray Flannel SRX ? JMO

Likely
03-22-13, 11:38 AM
cadillac31....

I hope you have alot of time on your hands!! you are going to need it!!!!!!!! I agree with allgm.....

SteveWise
03-22-13, 12:07 PM
I also agree with previous 2 comments...the Black Ice Metallic looks great, but it will require a lot of maintenance to keep it that way. After my post last night, I thought that it was odd that Cadillac would stop selling a certain color. You might want to get back to your dealer for a clarification. If he's sticking to his story about Gray Flannel Metallic not being available, I'd try to negotiate getting the Black Ice Metallic for no charge, as it's normally $495.

cadillac 31
03-22-13, 01:29 PM
haha i thought the same thing im not that easy i did call gm customer service as mentioned in one of my previous posts they patched me through to a cadillac representative as it turned out they stopped taking gray flannel orders....she said no reason was given by gm but gray flannel is done....and yes dealer did a search they found gray flannel but mostly in luxury which i wanted performance they even got me a gray flannel performance but when i went to pick up it didnt have the package i wanted there mistake so for my troubles yes i didnt have to pay for the color and the chrome rims ....also i was working with 2 dealers trying to earn my business ...and my dealer was still willing to order for me but i just didnt want any of the other colors so it wasnt like he was trying to sell me what on the lot it was my choice....im a silver guy but just dont like silver srx dont know why...and the wrong gray flannel they bought for which i could have gotten for a steal sold yesterday but i just didnt want to settle without package i wanted

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yes i know i will have work lol my 12 gray flannel in my driveway rain snow and still looks clean thats why i loved that color ahh well let the waxing begin...still cant wait

Marc NY
03-22-13, 02:37 PM
Hey cadillac 31 I agree with you on lovin the Grey Flannel color. Looks very sharp especially in the Performance version with those new optional 20" rims. :thumbsup: :D

http://i222.photobucket.com/albums/dd198/MarcNY/DSC_7643Edit.jpg

cadillac 31
03-22-13, 02:44 PM
just for the record upon further investigation for 2013 models xenon blue......... evolution green ..... gray flannel ....cant be ordered at this time....spoke to marketing dept...there is a cutoff period for 2013 models when ordering 4 wks before april 5....to order those colors ...he also said they may come back for 2014 models and i could wait for 14 models but hes not sure which colors would come back if they come back

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Hey cadillac 31 I agree with you on lovin the Grey Flannel color. Looks very sharp especially in the Performance version with those new optional 20" rims. :thumbsup: :D

http://i222.photobucket.com/albums/dd198/MarcNY/DSC_7643Edit.jpg..hey marc sweet you wanna switch lol...how did you like your previous black ice looks like im stuck with that color

kaedwards
03-25-13, 09:46 PM
haha i thought the same thing im not that easy i did call gm customer service as mentioned in one of my previous posts they patched me through to a cadillac representative as it turned out they stopped taking gray flannel orders....she said no reason was given by gm but gray flannel is done....and yes dealer did a search they found gray flannel but mostly in luxury which i wanted performance they even got me a gray flannel performance but when i went to pick up it didnt have the package i wanted there mistake so for my troubles yes i didnt have to pay for the color and the chrome rims ....also i was working with 2 dealers trying to earn my business ...and my dealer was still willing to order for me but i just didnt want any of the other colors so it wasnt like he was trying to sell me what on the lot it was my choice....im a silver guy but just dont like silver srx dont know why...and the wrong gray flannel they bought for which i could have gotten for a steal sold yesterday but i just didnt want to settle without package i wanted

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yes i know i will have work lol my 12 gray flannel in my driveway rain snow and still looks clean thats why i loved that color ahh well let the waxing begin...still cant wait

This made me nervous because I ordered my 2013 SRX last Thursday, the 21st. I ordered it in Gray Flannel, and so after reading this, I just called my dealership and told them about your experience. He checked and said the order went through fine and was in progress, so now I'm thoroughly confused. I'm at 50% confidence I'll actually get it in that color, and I'm just waiting for the other shoe to drop and for them to call back and tell me there was a mistake. Fingers crossed!

Marc NY
03-25-13, 09:54 PM
..hey marc sweet you wanna switch lol...how did you like your previous black ice looks like im stuck with that colorActually I really liked my 2012 Black ICE :thumbsup: :D

http://i222.photobucket.com/albums/dd198/MarcNY/DSC_7991SM.jpghttp://i222.photobucket.com/albums/dd198/MarcNY/SRX%202012/CloseUpofMetalicIce.jpg

cadillac 31
03-26-13, 01:29 PM
Hey kaewards good luck to you .. With your color i called 3 times to make sure its what they told me .its my understand that 2014 may be able to get those colors but production for 2013 may be wrapping up thats what i think i get from the representative..i settled for the black metallic ice it came with chrome rims great deal for my troubles.. And i must say im loving it .. Sweeeeet i understand the cleaning issues with black you know what it aint that serious ...

vi2k13
03-31-13, 07:38 PM
Picked up the car yesterday - 5.5 weeks after the order was placed. As most here agree, this really is a nice vehicle.
http://www.cadillacforums.com/forums/cadillac-srx-second-generation-forum-2010/182811-post-pics-your-new-2nd-generation-23.html#post3270408

Unfortunately, storing memory seat position does not on ours - somewhat disappointing. I followed instructions on the manual as well as in this post in CUE Forum but neither works: http://www.cadillacforums.com/forums/cadillac-user-experience-cue/283428-cue-improvement-s-problems-suggestions-march-3.html#post3265616

Someone else reported memory seats getting disabled after the latest CUE update which mine has from the factory:
http://www.cadillacforums.com/forums/cadillac-user-experience-cue/283428-cue-improvement-s-problems-suggestions-march-2.html#post3264902

Anyone else has this issue with the new CUE update? I am planning to take it back to the dealer on Tuesday.

cadillac 31
04-03-13, 12:29 AM
Hmmm i just got mine with update here is what i had to do though to save my seat setting i had to open the door meaning i sat in car did all my settings tried to save nothing happen so i open the door pressed the buttons and it saved... And i had to do it twice to set one remote with my lady settings so one for me one for her it worked for me that way dont understand how but im not gonna complain

vi2k13
04-03-13, 09:19 AM
Unfortunately, storing memory seat position does not on ours - somewhat disappointing. I followed instructions on the manual as well as in this post in CUE Forum but neither works: http://www.cadillacforums.com/forums/cadillac-user-experience-cue/283428-cue-improvement-s-problems-suggestions-march-3.html#post3265616



Hmmm i just got mine with update here is what i had to do though to save my seat setting i had to open the door meaning i sat in car did all my settings tried to save nothing happen so i open the door pressed the buttons and it saved... And i had to do it twice to set one remote with my lady settings so one for me one for her it worked for me that way dont understand how but im not gonna complain

Thanks for reporting back, cadillac 31.

The dealer tech found out the memory issue in my car was unrelated to CUE update. It was a loose connector and was fixed fairly easily and quickly. All is good now.

cadillac 31
04-03-13, 10:53 AM
Well good for you