: Weathertech front digital fit mats



adamjeeps
02-02-13, 11:18 PM
Has anyone successfully clipped the driver side digital fit mats into the nubs that the oem mats attached to? I am pushing quite hard and have had no luck. Without it, the mat is constantly riding up under the pedals.

Thanks!

JWLaRue
02-03-13, 12:39 AM
I have. Mine were difficult to get the two mount points to line up too. My guess is that Weathertech got the measurement slightly wrong.

I was able to get it correctly attached only by attaching the right mount point first and then reaching underneath the mat with one hand to tilt the post into position while pushing down on the mat with the other hand.

-Jeff

njacobsen
02-03-13, 12:51 AM
I was also able to fasten mine in the same manner as Jeff. Once attached it fits perfectly.

However, I am unable to remove the driver mat for cleaning. I have pried up on the mat, but stopped for fear of ripping the mounting post out of the carpet.

I talked with WeatherTech and after a long conversation was told Cadillac changed the mounting posts in 2013 and they do not have the measurements. The customer service person recorded my complaint and said they will send a new set once they have the updated measurements. She said the part number should be different for the 2013's when the mats are updated.

Meantime, I clean the driver mat without removing it. That is OK for a few more months, but I sure want to remove it for a good cleaning under the mat when the winter months are behind us.

adamjeeps
02-03-13, 11:15 AM
I have a 2012 but I will still email Weathertech about the issue.

Going out now to try again.

Thanks all!

JWLaRue
02-03-13, 03:09 PM
I just e-mailed WeatherTech as well. I'm curious to see how they will respond....

-Jeff

adamjeeps
02-04-13, 11:29 AM
I feel like I got duped a little. I checked my order and was shipped the following part numbers: 463831-462782.
I checked the Weathertech website and now see the following part numbers for a 2012 SRX: 443831-442782.

I ordered my mats on 1/11/13. Not happy right now.

Ufgators
02-05-13, 02:26 PM
I got both front, back and the cargo area fit perfectly. I slightly Q-tipped oil each insert for easy installation.

themacguy
02-05-13, 07:17 PM
I spread the mat's anchoring point slightly with a pair of needle nose pliers. Then they snapped right in.

adamjeeps
02-06-13, 12:06 AM
Was able to get the mat snapped in. I had to beat it with the bottom of my hand. Still not sure the fit is 100%, hopefully it will mold in place better now that it is anchored. I am still going to inquire about the different part numbers being shown from just 3 weeks ago for my 2012.

kathykip
02-06-13, 02:06 PM
I Just got my floor liners yesterday and am having a terrible time getting the posts on the drivers side to snap in. I'm going to try the ideas you all have given. The back mat and the passenger side are in and look great....now if I can just get that other one to snap down....

JWLaRue
02-06-13, 10:38 PM
It's been three days, still waiting to hear back from WeatherTech.....

-Jeff

adamjeeps
02-07-13, 10:33 AM
It's been three days, still waiting to hear back from WeatherTech.....

-Jeff

I've got crickets here, too. I thought Weathertech was known for its customer service.

floridaguy
02-08-13, 10:57 PM
Weathertech is sending me replacement front mats. I'll return the ones that don't fit. The replacements should be here tomorrow and I hope they solve the problem. Weathertech also told me that Caddy changed the size of the posts on the floor. That doesn't wash with me because my vehicle is an early production 2012. I suspect the problem is Weathertech. With that said, I love the digital fit mats except they don't fit the posts.

witz5557
02-09-13, 10:01 PM
Received my gray weather tech digital front inserts last week and had no problems installing. With the recent snow storm glad I had them versus the crappy carpet mats that Cadillac supplies. Nice fit and will save my gray carpet during the winter months.

adamjeeps
02-09-13, 10:16 PM
Received my gray weather tech digital front inserts last week and had no problems installing. With the recent snow storm glad I had them versus the crappy carpet mats that Cadillac supplies. Nice fit and will save my gray carpet during the winter months.

I would guess you got the proper part number. I got the old part number and had to basically hammer the mat onto the posts. I emailed Weathertech about the issue and have not gotten a response back. I'd like to get the proper part so I can clean these easily. One member could was having trouble getting the mat out since the fit was too tight.

floridaguy
02-11-13, 01:47 PM
Weathertech sent me another set of mats to replace the ones that don't fit the posts. They came quickly but they could have saved the postage. The new set is just like the last set and doesn't fit. What a company... I checked the hole diameter of the OEM mats with inside calipers and it is a little larger than the holes in the Weathertech mats. And both set of WT have the same diameter hole. I called them today and their answer was to return them. If the mats fit, I'd be happy but as is I'd say save your money. Some here have been able to force the mats on the posts. I even used a little lubricant and they will not clip on. Lousy customer service Weathertech.

Huey Driver
02-12-13, 01:20 PM
While I agree that the mats dont fit the posts right, I just thought I'd add for others considering, dont throw the baby out with the bathwater.
I have had the 2011 version of the WT digital mats in my 2012 for over a year now. I tried to clip on to the posts, but gave up fairly quickly. Yeah, it was a pain to try and fail, but I was ok with it, especially considering I wanted the mats more than I wanted to wait for the 2012 models to come out.
After all that tho, the mats are fantastic. They dont slip around, since they first in the footwell. I much rather have a great protector during the winter, etc than to toss them out because they wont latch.
I'm not saying they are the best out there, I never tried anything else. All I can say to those looking is that if you can live with the small flaw of the clips, the mats generally stay in place very well and do a fantastic job.
For those concerned, I can see no possible way the unsecured mats would interfere with foot controls. The mats will not move more than an inch if unsecured, and the sides of the mats extend very high up the sides of the footwell, so there's really no way it could get in the way. I'm sure the unsecured mats dont meet the 'legal' definition of safe, but theres nothing to worry about (if you are worried about lexus/toyota type problems).

adamjeeps
02-12-13, 03:17 PM
I would find my wife's unclipped mat slid up the floor way more than an inch. I don't care if it "may" not interfere with the pedals. I want a guarantee. This is also not doing it's job to protect the carpet. Also, someone earlier had said they could not unclip the mat because it was too tight.

This is more than just a slight inconvenience. They need to get it right and give us the proper fit.

caddyshac
02-12-13, 05:47 PM
I have a 2013 SRX. Does anyone have these problems with the 2013 model year? I just ordered a set and was concerned about driver's side fit.

caddyshac
02-12-13, 06:57 PM
Ok. I just got my set. I put petroleum jelly on holes. I stepped on it and it went right in. Both clips. Hope it comes out when time to clean car.

njacobsen
02-12-13, 10:07 PM
In response to Huey Drivers comment "I can see no possible way the unsecured mats would interfere with foot controls" I could not disgree more and feel compelled to warn everyone that is reading this thread that driving an SRX with the WeatherTech Digital Mats unsecured is doing so with no regard for the safety of the vehicle occupants or others on the same road or any other drivers of the same vehicle. I was driving one snowy winter night with my Digital Mats unsecured because I could not get them over the posts with the same thought that they cannot move because of their contour. Well, they scared the h... out of me when I extended my foot for the accelerator after disengaging the cruise control and felt something spongy on top of the accelerator. The edge of the mat on the console side of the footwell buckled completely over the accelerator. The first thought that crossed my mind was uncontrolled acceleration of my three week old SRX into who knows what at who knows what speed.

It was nearly midnight when I got home, but I took the time that very night to force the mats over the posts and was genuinely releived then the first "snapped" into place. I was then able to reach under with my fingertips and move the mat around to snap the second in place. Since that time I have tried to remove the mats unsuccessfully, but will gladly clean the mats in place with a spray cleaner and wipe them out with an old towel.

I am hopeful WeatherTech will step up to being the qualilty company we expect and build mats that can be easily snapped in and out of our SRX's.

Huey, if I offended you by disagreeing, I apologize but at the same time am thankful that if you heed the warning you will be alive to respond to my comments.

caddyshac
02-13-13, 10:04 AM
Has anyone attempted to remove the driver's side? Seems pretty tight and scared to ripoff carpet.

Huey Driver
02-13-13, 06:45 PM
I'm not offended, but I do believe that saying it demonstrates "no regard for safety" is a little over the top.

I've attached a picture here to show what I mean. I have the pedals all the way back, and based on the way I sit, drive, etc, there just isnt a way this is going to surprise me, and if anything happened, I'd expect I'd handle it just as calmly as you did.

As shown, the firewall area of the mat extends well up the foot well. I cant see how that would in any way work itself in front of the pedals. As you describe, I can see the side buckling, but my mats are so hard that they just dont move around any. Like I said, maybe its the way I position my feet. But I feel confident that based on how snugly they fit, especially how I have to bend them around just to remove, I'll be able to deal with any interference.

I guess what I would point out tho, is that while WT has a responsibility to provide their product as advertised, I dont think they owe it to us to do anything. If they dont offer a refund or fix, thats different. But if the mats dont work for you as desired, they offer the refund and you get to take your business elsewhere. No one is forcing anyone to buy the product. If they say it works in their testing, you exercise your right to choose.

I also point out that the main point was that I was using the 2011 MY mats in a 2012 MY car. I didnt expect them to fit exactly, I wasnt disappointed. There are a couple minor places (ie, under the hood release lever) where fit wasnt 'laser accurate'. Taking everything into account, I wanted maximum protection and was willing to live with the minor inconveniences of the mat sliding around a little in exchange for having the mats immediately (vs waiting an undetermined amount of time for product development). I just measured and from pushed all the way to the front, the mat slides less than an inch. It does not move at all side to side.

But my carpets are totally protected, and thats what I was after...

103831

adamjeeps
02-14-13, 11:14 AM
Here is the email I received:

"Thank you for contacting MacNeil Automotive. The liners for the SRX are currently being redesigned. We have found that Cadillac puts the snaps in a few different places on the floor, so we are redoing the liners to accommodate the various positions. I can provide you with a prepaid FedEx return label and you can return them for a refund. The new should be available in about 8 weeks.

To answer your other question, the 46 just means gray. The 44 is printed on all the liners and means black."

Looks like they are still trying to figure out what is wrong. I don't know what she means about the posts being in different spots. Has anyone had a problem with this? My 2012 is lined up properly, just won't snap easily.

caddyshac
02-14-13, 12:26 PM
Here is the email I received:

"Thank you for contacting MacNeil Automotive. The liners for the SRX are currently being redesigned. We have found that Cadillac puts the snaps in a few different places on the floor, so we are redoing the liners to accommodate the various positions. I can provide you with a prepaid FedEx return label and you can return them for a refund. The new should be available in about 8 weeks.

To answer your other question, the 46 just means gray. The 44 is printed on all the liners and means black."

Looks like they are still trying to figure out what is wrong. I don't know what she means about the posts being in different spots. Has anyone had a problem with this? My 2012 is lined up properly, just won't snap easily.

Same here. Mine lines up perfectly but need to step on clip for it to attach. To remove I used a long flathead screwdriver and pryed it off.

TheCaptain
02-14-13, 09:28 PM
I have a 2010 with the Digital Fit mats and have never had a problem.

floridaguy
02-15-13, 09:27 AM
Here is the email I received:

"We have found that Cadillac puts the snaps in a few different places on the floor, so we are redoing the liners to accommodate the various positions."

I bet the there is only one version of the OEM mats. Weathertech is just doing the two step shuffle to explain the problem. They supposedly sent me the corrected version as replacements to the first order. They are exactly like the first set. I think they make a good looking mat but the way they are handling this issue is doing serious damage to company's reputation.

caddyshac
02-15-13, 04:43 PM
Here is the email I got from weathertech.:


" I understand they are a little tight, however, the plastic will get easier
over time, after a couple times being pressed on. If they are being
absolutely impossible you could perhaps sand a small amount off the
post. We make them tight so that they will not fall off and cause a
safety issue."

JWLaRue
02-15-13, 11:57 PM
Still no reply from WeatherTech. Can't say that I'm impressed with this company.

-Jeff

hambone8
02-16-13, 05:58 AM
I purchased these a couple of months ago for a 2013 srx. I pretty much had to hammer down the driver side mat with my fist to get it to attach to the post. When both were attached I pulled it up to see how easy they would come off. The carpet was coming up with them. I was a little worried about the aftermath of removing them and putting back in the shitty OEM mats. I figured I would cross that bridge in the spring. I just noticed yesterday that the passenger side mat is no longer attached and one of them on the driver is not attached. Based on the info here I'm not going to hammer it back down. Not real happy reading about this...

Likely
02-16-13, 11:50 AM
I will follow up with what the Captain said. I have the digital floor liners in my 2010, just love them. The fit is perfect. I don't know what is going on with the 2012 & 2013 models????? I wouldn't be without them.....


Likely

adamjeeps
02-18-13, 09:18 AM
Is the front passenger mat supposed to clip, or just rest on the peg? I noticed that mat was riding up the floor and saw the peg on the floor but the mat looks like it does not clip onto it.