: HUD Shadow?



pblethen
01-27-13, 01:51 PM
I have a 2013 ATS Premium and the HUD has a double image. It is like there is a reflection from both sides of the glass. At this point the dealer is not aware of a fix. Could the vehicle have the wrong windshield? Anyone else have this problem?

pever
01-27-13, 02:56 PM
Check for a clear plastic protective film that MIGHT have been left on the projector on the dash - the sort of film you might get wrapped on an iPhone screen when you buy it just to proect during shipping. ???

pblethen
01-27-13, 09:11 PM
Check for a clear plastic protective film that MIGHT have been left on the projector on the dash - the sort of film you might get wrapped on an iPhone screen when you buy it just to proect during shipping. ???

Good idea but I cannot see any.

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Good idea but I cannot see any film.

NoVA_ATS
01-28-13, 06:25 PM
I have a 2013 ATS Premium and the HUD has a double image. It is like there is a reflection from both sides of the glass. At this point the dealer is not aware of a fix. Could the vehicle have the wrong windshield? Anyone else have this problem?

I have noticed a similar thing, almost like a ghost of an image. BUT it only happens when I wear my rx glasses...so it is probably my glasses doing it.

Cadillac Cust Svc
01-29-13, 11:08 PM
pblethen,
Have you tried playing around with the brightness settings? I'm not sure if they're related at all, but never hurts to eliminate causes! For more information, see p. 5-30 of your manual).
Sarah (Assisting Katie), Cadillac Customer Service

pblethen
02-03-13, 03:43 PM
pblethen,
Have you tried playing around with the brightness settings? I'm not sure if they're related at all, but never hurts to eliminate causes! For more information, see p. 5-30 of your manual).
Sarah (Assisting Katie), Cadillac Customer Service

I have varied the brightness. The dealer hopes it is connected to the odd problems I am having with the CUE. If I open the super secret door,with the radio playing, the radio volume automatically slides to high. I can turn it down but takes on a mind of it's own and thinks full volume is needed. I have to pull over and turn off the car to get it to stop.

I am having a new CUE installed on Tuesday.

SuperSport44
05-10-13, 03:55 PM
The CUE and HUD optics are not related. Rub a small amount of Vaseline on the outside of the windshield where half of the image is. If the vaseline side doesn't have a ghost, then it is your windshield.

pblethen
05-11-13, 09:06 AM
Thanks,

That definitely would have shown the problem. It was the windshield. I am surprised that the car was shipped with the wrong windshield. What also surprised me was that the second windshield had a flaw. A notch that holds the Lane Detection camera was misaligned. The camera could not see the lane markings on the drivers side. Another new windshield.