: iPhone 5 Bluetooth Problems with CUE



cullama213
12-29-12, 12:07 AM
If you are having problems with your iPhone 5 and Bluetooth on your CUE system, such as received calls going directly to the handset instead of hands free, PLEASE report the problems to both Apple and Cadillac. After speaking with both companies' tech support, they both admitted that they won't start working on resolutions unless more people call in with the problems.

PLEASE CALL!

The Tony Show
12-29-12, 11:25 AM
I can tell you as a long time Apple owner, every time they release a new phone or OS, they inadvertently break two or three features. With the 5 and ios6, it's wifi and bluetooth. The apple forums are littered with threads of people having this EXACT problem (incoming calls defaulting to handset) on everything from Priuses to Infintis to MBs.

It's an Apple problem, not a CUE problem.

Dramset
12-29-12, 12:14 PM
FWIW, calls come into the Bluetooth system on my 2011 Taurus SHO with my iPhone 5. I've never had a call default to the handset while I'm in the car.

That said, I do occasionally see a "Phone Disconnected" message while I'm driving (perhaps once a month) and have to reconnect the phone manually. But that happened with my iPhone 4S as well.

Yes, you'd think after all this time that the protocols for Bluetooth hands free would be solid and reliable. I recall it was years before USB mass storage protocols (i.e. when you plug a thumb drive into your computer) worked well. Sigh.

thebigjimsho
12-29-12, 08:47 PM
What is this love of SHOs about?

Dramset
12-30-12, 01:59 PM
Well, I have a customized (flames, Livernois tune) 2011 SHO now. I drive a lot (38,000+ miles on the car since Jan 2011), and while I like it a lot, the sheer size of the vehicle can be problematic, especially when my wife is driving. Yes, the new Taurus is larger than an XTS or even a Lexus LS. That makes it clumsy to maneuver and park, especially in the carport of our San Jose condo (no problem parking in our garage at our house in Reno).

So I'm looking to replace it (will probably sell it to someone in my local Mustang club), and the XTS is definitely on the list. Yeah, it's not as fast, but I have other fast cars. Other cars I'm looking at are the Audi A6 and Lexus GS, even the Cadillac ATS (although it might be a touch small. We'll see.) Cars must be 4WD and have modern nav systems (that can take an address in one swoop) and be significantly smaller than my SHO.

We'll see how my finances look after this whole "fiscal cliff" thing, and I'll probably make the decision in early February 2013. So far the only car on the list I've driven in the XTS, and I admit that I was very impressed, especially with the "natural voice recognition": I was able to enter a destination without even looking at the manual.

kipsts
12-30-12, 07:59 PM
I can tell you as a long time Apple owner, every time they release a new phone or OS, they inadvertently break two or three features. With the 5 and ios6, it's wifi and bluetooth. The apple forums are littered with threads of people having this EXACT problem (incoming calls defaulting to handset) on everything from Priuses to Infintis to MBs.

It's an Apple problem, not a CUE problem. The same thing happened to me with my Samsung Galaxy Siii when the Android OS upgraded. The phone was not recognized by the XTS (or my C70) until I first deleted the phone from the XTS and re paired it. Then it works just fine with the CUE. :cool2:

kars79
01-01-13, 02:13 AM
Since Tony and some others work for or with gm they defend everything about the car.
Come on guys, be fair.

The Tony Show
01-02-13, 12:11 PM
Since Tony and some others work for or with gm they defend everything about the car.
Come on guys, be fair.

Here's a 20 page thread on the Apple forums. Just on the first page I see people having the same problem with an Infiniti G35, G37, Subaru Forester, Acura RL, Buick Verano and Toyota Corolla.

https://discussions.apple.com/thread/4349029?start=0&tstart=0

But you're right- I'm sure it's all Cadillac's fault and couldn't possibly be that the iPhone is known for having janky Bluetooth. Nope. :bigroll:

thebigjimsho
01-02-13, 04:26 PM
Tony is an iSheep. haha

The Tony Show
01-03-13, 08:30 AM
Actually, as demonstrated above, I have my issues with Apple and iPhones. It's what I have though, so I deal with the quirks and place blame appropriately.

When Apple moved to iOS6 and my wifi stopped working at home, I did a quick google search before hopping on the Netgear forums and blaming the router. Lo and behold, turns out its a known issue in iOS6, just like the one being discussed here.

kars79
01-03-13, 08:12 PM
Actually, as demonstrated above, I have my issues with Apple and iPhones. It's what I have though, so I deal with the quirks and place blame appropriately.

When Apple moved to iOS6 and my wifi stopped working at home, I did a quick google search before hopping on the Netgear forums and blaming the router. Lo and behold, turns out its a known issue in iOS6, just like the one being discussed here.

Mr Tony show,

You and Cadillac just need to accept that CUE system is full of problems.
For you to blame the problem to apple is just doesn't make sense to me and whole a lot others.
My iPhone works perfectly with my 09 escalade
But won't work with my wife's 13 srx.
Logic is simple,
Apple builds 100 million phone's a year is not gonna look into the problem with CUE,
They have better things to do then try to fix the shortcomings of Cadillac engineer's.

thebigjimsho
01-03-13, 08:37 PM
Mr Tony show,

You and Cadillac just need to accept that CUE system is full of problems.
For you to blame the problem to apple is just doesn't make sense to me and whole a lot others.
My iPhone works perfectly with my 09 escalade
But won't work with my wife's 13 srx.
Logic is simple,
Apple builds 100 million phone's a year is not gonna look into the problem with CUE,
They have better things to do then try to fix the shortcomings of Cadillac engineer's.

You really don't understand electronics, do you?

kars79
01-03-13, 08:49 PM
Big Jim or whatever your name is.
Do you own a car with Cue system ?
Im sure I understand electronics much better then you are.
You and some other gm employees here need's to acknowledge cue is full of problems and need to work on the fix rather then blaming others

Btw:I have been reading your posts on various threads and your posts are very annoying.

thebigjimsho
01-04-13, 02:08 AM
Not as annoying as you blaming iPhone problems on CUE...

The Tony Show
01-04-13, 07:53 PM
Mr Tony show,

You and Cadillac just need to accept that CUE system is full of problems.
For you to blame the problem to apple is just doesn't make sense to me and whole a lot others.
My iPhone works perfectly with my 09 escalade
But won't work with my wife's 13 srx.
Logic is simple,
Apple builds 100 million phone's a year is not gonna look into the problem with CUE,
They have better things to do then try to fix the shortcomings of Cadillac engineer's.

And Audi
And Infiniti
And Toyota
And Mini
And Subaru
And just about every other OEM out there.

I have no doubt that CUE has some bugs in it- any first gen product of this magnitude will. I also, however, will not put the blame on Cadillac when every other OEM on the market has issues with iPhones. It works fine with your Escalade because the Escalade has a simplistic BT system that transmits nothing but audio- no contact sharing, no music streaming, nothing. CUE interfaces directly with the phone's operating system, which unfortunately brings its own share of problems to the fore.

You'll notice no one with Android devices are having this issue, so what does that tell you? The variable that is present in every CUE Bluetooth issue is the iPhone. I don't need to be Sherlock Holmes to deduce what the problem is.

wthomas33
01-04-13, 07:57 PM
I have a Samsung GSII and after I upgraded to Ice Cream Sandwich my connectivity to the CUE has been sporadic. I typically delete the entire connect (not just unpair) and then reconnect and pair. This will keep the two connected until I turn off the car. Then I have to repeat the whole process.

kipsts
01-04-13, 08:05 PM
Hi Tony,

Actually earlier on the thread I did mention that I have a Samsung Galaxy Siii (Android) that experienced the same issues with the CUE, but I also mentioned that it did it with my new Volvo C70. In my case it was a matter of the Android OS upgrading that caused the hiccup. All I had to do was delete the pairing on the XTS (and the C70) and then re-pair for the CUE to once again work fine. I have not wanted to jump in on this thread since it seemed to me loose its focus and become one of attacking... Bottom line is IMHO the XTS is a fine car, very well executed and handles beautifully. I did not buy it or any of my other cars for the bells and whistles per se but rather for what the total package offered me. I anticipate some bugs with first year purchases but it has never been an issue for me. :cool2:

The Tony Show
01-05-13, 10:35 PM
Hi Tony,

Actually earlier on the thread I did mention that I have a Samsung Galaxy Siii (Android) that experienced the same issues with the CUE, but I also mentioned that it did it with my new Volvo C70. In my case it was a matter of the Android OS upgrading that caused the hiccup. All I had to do was delete the pairing on the XTS (and the C70) and then re-pair for the CUE to once again work fine.

Thanks Kip. So what you're saying is that the problem you had was caused by the phone's OS, not the car? How about that.

kipsts
01-05-13, 10:57 PM
Thanks Kip. So what you're saying is that the problem you had was caused by the phone's OS, not the car? How about that. :bouncy:

thebigjimsho
01-07-13, 09:59 AM
But kars79 understands electronics better than I am. :coffee:

pkadanec
01-14-13, 09:55 AM
So, instead of bashing each other, maybe a constructive suggestion would be in order here? I have no problem logging a ticket with either Apple or GM if that is the correct next step. What would be nice is just an acknowledgment from GM that they are aware of the issue and are working with Apple on a fix, simple.... If not, then let us know what we should do as a next step.

ra0007
01-16-13, 05:47 PM
It's not just with iphones. I have a nametag voice recognition problem with a Motorola Droid Maxx Razr. I will put the blame on Cadillac. (My wife's non-smart phone Motorola works fine). Cadillac literature suggest Droid is compatable. Except for voice recognition it is.