: CUE - A discussion thread



NJRonbo
12-02-12, 10:18 AM
I understand the folks here at Cadillac Forums are looking into possibly creating an official CUE discussion thread where owners can get help in "tweaking" and learning about this fantastic new technology.

Hope I am not jumping the gun starting this thread early, but really, I'm like most every guy out there that likes learning without reading manuals -- and I have quite a few questions and I'm impatient to get answers from knowledgeable members.

(And actually, I did read the manual but did not readily find answers)

If the Moderators here would like to import this thread into a much larger centralized thread, I would welcome such.

In the meantime, here are my questions....

1. It appears, from some videos I have seen on YouTube, that cell phone numbers can be stored as favorites on the home screen. I have not been able to figure out how to do that from the contacts list. Can anyone give advice on that?

2. Have stored all my SiriusXM favorites across several pages of the stored lists. However, they show up as channel numbers which don't really help. I would rather that the presets show the name of the channel with perhaps the actual logo. Is there any way to get, say CHANNEL 10 to show up as THE PULSE?

3. Have very little experience with HD radio. This is my first HD Radio package. Are most of the FM stations I am used to automatically upgraded to HD radio, or is the HD radio an alternate version of that FM station whereas I have a normal 92.3 FM and a 92.3 FM HD, both with different music selections?

Any other cool things you have stored in your CUE Favorites list?

The only downside to playing with CUE and figuring it all out is that you don't have too much time to do it before the car shuts down. You need to burn fuel to keep the car and the accessory power running long enough to really learn and play with this technology.

TheCaptain
12-02-12, 12:32 PM
Can't you hold the Engine Start button down for five seconds to turn the car into Run mode without the engine? My 2010 will do it.

Marc NY
12-02-12, 01:46 PM
Can't you hold the Engine Start button down for five seconds to turn the car into Run mode without the engine? My 2010 will do it.Yes you can do that... only takes a second to quickly hit the start button to put it on acc. mode, too much longer and you might end up starting the vehicle again. I also believe you may end up losing the screen you were working in when you do that. ??? I will have to double check that the next time I want to go through the menus in that mode to see what happens.

EDIT: Yes you will lose the screen you were working on when the vehicle powers down. You will have to start over again.

NJRonbo
12-02-12, 02:05 PM
Can't you hold the Engine Start button down for five seconds to turn the car into Run mode without the engine? My 2010 will do it.

Oh. Did not know that. You guys have just taught me something.

Generally, I do a quick push to go into Accessory mode, but it only stays active for about 10 minutes before shutting down.

I am surprised there is an override method that would allow you to potentially drain the battery by keeping accessories active for longer -- but hey -- I am going to try it now.

Hopefully someone will have answers to my CUE questions.

Thanks, as always, guys.

SiriusXM
12-03-12, 01:39 PM
Hi there -

Unfortuantely, we do not offer that current option for our automobile radios. If you would like a full channel guide, here's a link: http://www.siriusxm.com/channellineup We appreciate the feedback and we will be happy to send your request along to our engineers.

Thanks,
SiriusXM Digital Care Team

GGMiv
12-03-12, 11:26 PM
The radio in my 2011 Luxury (no navigation) displays the channel name next to the channel number on XM. And when I turn the dial to tune XM it shows a scrolling list of the channel numbers and names in numerical order.

NJRonbo
12-04-12, 02:21 PM
Okay, so I met with a CUE specialist at my dealership today and learned a few things....


1. Cell phone numbers/names cannot be set on your favorites screen. This is sort of odd, because there are CUE tutorial videos that show contact names across the favorites menu.

2. While it is true you can reference a scrolling list of XM channel names next to their respective numbers, there is no way that you can set SiriusXM favorites across the menu and have the station names/logos automatically show up. What you need to do is the following...

a. Since your SiriusXM favorites will be stored as XM23, XM24, etc. you must go to the HOME SCREEN -> SETTINGS -> RADIO and MANAGE FAVORITES. From there you have to go through the daunting task of renaming every single station in your preset. You can do this with a virtual keyboard that will appear on your screen.

This process is not particularly fun, nor easy. It takes a bit of time to get used to the keyboard, particularly managing small and capital letters. Also, if you have several favorites menu screens, it will always default back to the first screen after an edit. This means you may have to swipe one or many times back to the original favorites screen you were working on after an edit is completed.

3. If you use an iPod, beware of a problem involving PLAYLISTS. My unit would not play the properly selected song within a playlist. Instead, it would play a different song within that playlist. The CUE specialist told me it may have something to do with the ways the songs are encoded, but that sort of sounds like a cop-out excuse. The CUE unit should work flawlessly with an Apple device, knowing how it codes it songs. After all, the iPod is the most popular music device out there.


So, for the moment, color me a bit disappointed after being very enthusiastic about the CUE system. It has some definite bugs that need to be ironed out.

There is a CUE HOTLINE to ask questions. I was given a card for it. I will post the number here tomorrow as I don't have it on me.

Marc NY
12-04-12, 04:17 PM
I called Cadillac's 1-800-458-8006 number and got an option to talk directly to someone who deals with the new Cadillac CUE. After talking to a CUE Help advisor I was told that my iPhone 5 might be experiencing a connectivity issue for I seem to have some problems trying to call directly from my contact list. He said that the 4s was ok but not the new iPhone 5. Is there anyone with an iPhone 5 that is not able to call directly from their contact lists? The CUE helper then mentioned that Cadillac & Apple were working on that particular iPhone 5 issue.

I then asked him about the "MyCadillac" App that when I re-downloaded it to use with my 2013 SRX the new App doesn't show the 13 SRX being available even though it shows the new XTS and the ATS. Once again, he advised me that they were working on a revised update App that he believes should be out very soon.

The number he gave me if I wanted to call the CUE Help advisor again was 1-866-790-5600 yes, different than the number I used to reach him. I wonder if this number the CUE rep gave me is the same number that NJRondo got a hold of?

st4422
12-04-12, 05:56 PM
Okay, so I met with a CUE specialist at my dealership today and learned a few things....


1. Cell phone numbers/names cannot be set on your favorites screen. This is sort of odd, because there are CUE tutorial videos that show contact names across the favorites menu.


This is not true! I have stored phone numbers as favorites. In fact, you can store addresses as well as the entire contact info as a favorite. They show up in the favorites list as the contact name. Maybe, as in your XM editing example, you can edit the names to add a descriptive name such as "NAME - WORK" or "NAME - HOME ADDR"

NJRonbo
12-04-12, 06:07 PM
This is not true! I have stored phone numbers as favorites

Well, listen, I appreciate you telling me this but would appreciate it more if you could tell me HOW.

Are we talking about a 2013 CUE system? Because the CUE representative and I could not figure out how to make cell phone contact names favorites. When you go into the phone contacts menu there isn't even an option and the favorites bar doesn't even appear there.

If you can provide step-by-step directions it would help considerably.

st4422
12-04-12, 06:23 PM
From memory it works like this:

From the home screen, touch phone and then touch contacts.

To store the entire contact as a favorite, do not select a particular contact. Bring up the favorites bar and touch and hold a slot in the bar. The system asks for a contact to store. Touch the contact name in the list.

To store a phone number or address, after bringing up your contact list, select a contact. Then bring up the favorites bar and touch and hold a slot. The system asks what to store. Touch a phone number or address.

Done.

:yup:

NJRonbo
12-04-12, 06:45 PM
Your memory is pretty good and the great news is...it worked.

...though not exactly as your memory dictated, but hey, it's from memory.

Actually, the favorites bar would not come into play when I was in contacts.

It did, however, when I got to the dialpad screen. I simply typed in a phone number then hit one of the blank boxes on the favorites, and that number was stored.

So, a HUGE thanks to you for getting the process started. Nice to see this can be done.

Now to get the iPod problem worked out, and I am set.

st4422
12-04-12, 07:30 PM
Favorites will come up by swiping in an upward motion from the bottom of the screen toward the top. Works for me.

inspectorudy
12-04-12, 10:03 PM
Something to consider is that not all Cadillac employees that work at the dealerships are totally knowledgeable on every issue. I have already run into that with service bulletins that they were not familiar with and other items that we have discussed here on this forum like the tranny reprogram program to keep the down shifts to a minimum.

NJRonbo
12-04-12, 10:09 PM
Something to consider is that not all Cadillac employees that work at the dealerships are totally knowledgeable on every issue.

I'll say.

More knowledge from people in this thread than the CUE rep at the dealership I dealt with.

Sad.

Likely
12-04-12, 11:47 PM
Boy!!!What a challenge this CUE is going to be for the techs!!!All this info is going to make potential buyers think twice if they want to buy an
SRX. If you are not tech savy, look out...The techs are going to have nothing but trouble....The factory people i think are having trouble understanding this CUE mess also....

NJRonbo
12-05-12, 11:21 AM
I promised all of you this number...

CUE HELPLINE
(855) 428-3669

Very helpful. The rep I talked with was fantastic and very interested in learning about my concerns. Any potential problems get reported directly to the engineering team.

Software updates to the system are done every 2-3 months.

stevec5375
12-05-12, 06:17 PM
Boy!!!What a challenge this CUE is going to be for the techs!!!All this info is going to make potential buyers think twice if they want to buy an
SRX. If you are not tech savy, look out...The techs are going to have nothing but trouble....The factory people i think are having trouble understanding this CUE mess also....

You are correct! There are techs who still haven't figured out how to correctly program the 2010 model. What are they going to do with CUE? It's starting to get interesting around here.

I am enjoying reading the trials and tribulations of CUE from those who own it. I still stand by my original statement that I refuse to BETA test CUE. Perhaps in 2014/2015 I'll take a look at it.

Ponyman
12-05-12, 06:27 PM
Thought you were never going to buy another American made car Steve?

hambone8
12-07-12, 04:11 PM
I watched a video of the CUE a few weeks ago showing someone starting up navigation to a destination. Tjen the person dragged the turn by turn window to the small information window under the speedometers
I tried to duplicate this function the other day and couldn't get turn window to move. Another unadded feature such as the text to voice? Anyone been able to do this?

st4422
12-07-12, 06:01 PM
There are nav displays available in the display (DIC?) under the speedometer. You may have to enable them in setup.

Marc NY
12-07-12, 06:28 PM
I watched a video of the CUE a few weeks ago showing someone starting up navigation to a destination. Tjen the person dragged the turn by turn window to the small information window under the speedometers
I tried to duplicate this function the other day and couldn't get turn window to move... I believe the video demostration you are referring to is the "FULL" CUE version which is actually part of a higher or "optional" level of CUE. That is where the XTS Cadillac NAV display is capable of being swiped over into the driver's DIC (Driver Information Center) window. The "FULL" CUE version is the only version that has that ability to swipe selected parts of the NAV information over into the DIC area... also in that version of CUE there are four different distinct programmable screens. The entry level of the XTS and the standard CUE in the ATS and in the SRX only have the "LITE" CUE version and is unable to receive the swipe NAV data in the same manner as the "FULL" CUE optional version has in that XTS CUE video. However, the DIC windows in the ATS and SRX can display NAV data information also but you have to access it through the functionality of the buttons located on the steering wheel.

kiboater
12-07-12, 07:30 PM
Bottom line is that you will probably always know more about CUE than anyone at the dealership. They focus on 20 years of all of the models of Cadillac unless they sell other brands and then it is worse. The focus on replacing parts, diagnosing noises and all kinds of repairs. Things like CUE are at the bottom of their knowledge base. Especially when they are not in a position to change anything.

We invested a lot of money in our new cars and spend a lot of time behind the wheel playing with all this neat stuff. If Cadillac were smart they would train a group, give them cars with CUE to drive and staff a number to answer questions and take suggestions. But this is not the GM way. They want to use minimally trained people sitting in front of a PC searching for answers in a knowledge base.

brlutsky
12-08-12, 03:04 PM
I have been using the CUE system now for a couple of months on my new 2013 SRX.

The system is awkward at best and athe NAV system is one of the worst I have ever encountered. Base model Garmins can outperform this "Premium" unit.

I have owned 5+ GM cars that cam with GPS and this is the first one that can't even take me to my home address. The unit tell me my home is a half mile drive from my driveway accross an major hwy. This address has existed for over 40 years.

In addition it can's fine major points of interest in the area, it doesn't show hwy exits until ypu get ti yours, it doesn't whow the street you are on (unless it is atempting to navigate), you can't tell it whether you want best rout, shortest, etc for each individual destination, can't enter a destination by city, then address, can't enter a POI by name.

The problem list can go on and on.
On the proverbial 1 to 10 scale I give it a 1 and that is only because I can't go any lower.

I have been told to submit info the the company that does that data base and maybe in a year it might be fixed.

For a premium car this is a disgraseful product. The unit on my 2010 SRX ran rings around this.

The dealership has benn kind but has no remidies, except to tell me to keep checking back for softwarre patches.

And to add insult to injury the remotelink app from Onstar doen not have a version for the Windows phone, but did release one for the failing Blackberry.

All sad and all true.

kiboater
12-08-12, 09:02 PM
I am getting ready to take my 2011 Enclave (I know this is an SRX forum) on a long trip. I went to the Buick dealership to see if any Nav updates are available since I purchased it two years ago. None available. I just plugged in my Garmin Nuvi and there are two updates available since I last updated 6 months ago. GM might get away with charging more for Nav than others but they can't get away with more money and an inferior system.

Marc NY
12-08-12, 09:37 PM
I am very surprised that the dealer told you there were no updates available. It is my understanding that every year the NAV vendors will come out, usually in the fall, with their latest new data map disks that have the most updated information available on them at that time. Since GM doesn't make their own disks they must rely on the vendors to supply them every year with their newest DVD maps, BTW GM uses more than one NAV vendor. I am sure you are correct in that the Garmin systems will provide more freguent down load updates where as the fixed NAV systems have to rely on a yearly updated DVD that are released by the major suppliers that GM uses in their vehicles. I could be wrong but that is my understanding that they come out at least once a year.

hambone8
12-09-12, 04:54 PM
Well that explains that. i keep forgetting about the slightly fewer options with CUE "light" in the ats/srx. I've used the nav info screen in the DIC my first road trip. Pretty nice I guess. Kept me from looking at the center stack a little less.

Yplus
12-17-12, 08:36 AM
Has there even been an initial update yet? I was wondering how they were going to do this. Over the air would be great...

jbriang
01-06-13, 12:41 PM
On the phone/contacts favorites, does CUE automatically dial the favorite when touched or first reveal the phone number/contact, then require further action?

Also, anyway to sort contacts by last name, as they are displayed in my iPhone 5?

st4422
01-06-13, 02:17 PM
CUE automatically dials when a phone number is stored as a favorite. It will bring up complete contact info when a contact is stored as a favorite. One can then select a phone number to dial or address as a destination for navigation.

Contacts can be sorted by first or last name by pressing the View soft button at the top of the contacts list.

jbriang
01-07-13, 02:06 PM
Right on, thanks!

codeman71
01-08-13, 05:57 PM
I have been using the CUE system now for a couple of months on my new 2013 SRX.

The system is awkward at best and athe NAV system is one of the worst I have ever encountered. Base model Garmins can outperform this "Premium" unit.

I have owned 5+ GM cars that cam with GPS and this is the first one that can't even take me to my home address. The unit tell me my home is a half mile drive from my driveway accross an major hwy. This address has existed for over 40 years.

In addition it can's fine major points of interest in the area, it doesn't show hwy exits until ypu get ti yours, it doesn't whow the street you are on (unless it is atempting to navigate), you can't tell it whether you want best rout, shortest, etc for each individual destination, can't enter a destination by city, then address, can't enter a POI by name.

The problem list can go on and on.
On the proverbial 1 to 10 scale I give it a 1 and that is only because I can't go any lower.

I have been told to submit info the the company that does that data base and maybe in a year it might be fixed.

For a premium car this is a disgraseful product. The unit on my 2010 SRX ran rings around this.

The dealership has benn kind but has no remidies, except to tell me to keep checking back for softwarre patches.

And to add insult to injury the remotelink app from Onstar doen not have a version for the Windows phone, but did release one for the failing Blackberry.

All sad and all true.

Hi brlutsky. I'm really sorry you've been having such difficulty with the navigation system. It can definitely be frustrating, particularly when it is your home address. I could give you a call to get more specifics if you'd like to try to fix the issue.

As far as not finding major points of interest in the area, could you let me know a couple of the ones it wasn't able to find? I'll try to get that over to the map team to see what's going on.

As a temporary workaround until we can get it fixed in the navigation database, you could also save the exact location of your house when you are parked in your driveway as a favorite that you can select from the bottom of the screen. To do that, while in the navigation application, drag up on the row of buttons along the bottom of the screen to reveal your favorites. Then push and hold on a favorite button. It will then save your exact location to a favorite and you can then use that to navigate to instead of your address. Another option would be to save that location to your vehicle contacts. You can do that by tapping on the vehicle icon to display the street name and city for where you are currently, then tap on the little window that displays. This will then bring you do a destination screen and from there you can press the Save button. It will then ask you to give it a name and you can input additional info like a phone number, but that's optional. From there press Save and then it is saved to the vehicle. If you use that to start navigation it will route you to that exact point. I know it's not very elegant, but hopefully is just a temporary workaround until we can get your address fixed.

For the highway exits, I'm a little confused about what you are experiencing. Are you looking for something in addition on the map itself, or the name of the exit?

If you would like to see the street name and city for where you are currently driving, you can tap on the vehicle icon and a little display will show up next to the car to give you this additional information. We found that people didn't like all of the clutter and information that we had on the screen all the time before, so we made it optional and hopefully easy to pull up when you need it.

We also simplified the routing based on customer feedback that people didn't like the extra step of having to choose which route type they wanted for each individual destination, but rather wanted to just set a single preference for shortest, fastest, etc. This is also how Garmin approaches their navigation.

If you would like to search for a POI by name you have a couple of options. In the POI List, the first option is Search All. You can tap that and it will take you to a keyboard where you can type out the name of a specific POI that you are looking for, or the name of a category. Or, if you are looking for a major chain, you can also use voice. Just press the button on the steering wheel, and say "POI". Then it will ask you to say the name of the POI and from there you can either say the name of the chain, or say the name of the category if it's not a major chain.

Again, I'm really sorry for all of the trouble that you've been experiencing. But hopefully after learning a little bit more about its capability you will come to enjoy its functionality.

Let me know if you have any questions or have any other feedback to give regarding the navigation system.

Thanks! -Cody

----------


I watched a video of the CUE a few weeks ago showing someone starting up navigation to a destination. Tjen the person dragged the turn by turn window to the small information window under the speedometers
I tried to duplicate this function the other day and couldn't get turn window to move. Another unadded feature such as the text to voice? Anyone been able to do this?

You can do this even with the base cluster, although it doesn't work quite exactly like the video shows. While you have a route running, just do a swipe to the left on the turn arrow, and your cluster will then display the navigation information. You can also do this swipe on the audio application to display your current audio information in the cluster. It's kind of a fun trick to do when you want to show off a bit ;) I did it at the auto shows and it always was a crowd pleaser :)

----------


Your memory is pretty good and the great news is...it worked.

...though not exactly as your memory dictated, but hey, it's from memory.

Actually, the favorites bar would not come into play when I was in contacts.

It did, however, when I got to the dialpad screen. I simply typed in a phone number then hit one of the blank boxes on the favorites, and that number was stored.

So, a HUGE thanks to you for getting the process started. Nice to see this can be done.

Now to get the iPod problem worked out, and I am set.

You can get the favorites bar to display while in contacts, or just about any screen in the system. If that bottom bar isn't currently visible, tap the arrow in the lower right corner of the screen to bring it up. Once that bar of controls is visible, you can drag up on it to get to your favorites. Then you can push and hold on an empty slot and then it will ask you what you would like to save from the screen up above. Once you pick it, it gets saved and you're good to go!

So you could also save just a number like what you did, or you could save a whole contact, or nav address, or just about anything else by following that process.

inspectorudy
01-14-13, 10:52 PM
Codeman, I had the same problem with the GPS location of my home. The address and the GPS coordinates did not match by about a half block. I simply put the position of my driveway as a save and then re-named it HOME. The thing I am worried about is that the GPS is so far off. When in a downtown busy area being off by a half block can mean a big miss. Is there anyway to zero out the GPS while actually at the requested site? I know this is possible on a lot of maritime GPS units. Also for the first time in the two weeks that I have had the '13 I got a screen lock up tonight. After the car was started the screen came on with a strange combination of icons and dashed lines and nothing I did could free it up. The DIC commands and displays still worked and any phone or audio command was followed. After leaving the car for about thirty minutes while shopping it cleared up on the next start. Do you know of any reset for a future problem like this? One last thing I have already read a complaint about is the night time mode for the NAV screen being too bright. Is there any control through the computer to lower this? Thanks for your help. BTW, OnStar told me that they have a CUE person on call 24/7 if any of us need them.

codeman71
01-15-13, 10:26 AM
The way the system navigates to specific addresses can be a couple of different ways. For some addresses, Navteq has coded where the actual location is for a particular address. This is most often the case for buildings that are set away from the road quite a distance. For all other addresses, the exactly location is estimated based on a range. For example, this stretch of road goes from #100 to #200, and then the numbers are spread out evenly. For most situations this works well, but the actual addresses aren't always placed in reality this way. So this doesn't mean the GPS signal is off, but rather the end point is placed at the incorrect GPS location. You shouldn't see this mismatch for all addresses, which would be the case if the GPS signal was not accurate. If that is really happening for every address, there might be something wrong with the vehicle. If you could message me the address that you are trying, I can look it up and see if there is something else going wrong specifically with that address and try to get it resolved.

For the issue you saw, I don't think I've experienced that issue with the icons and dashed lines. If this happens again to you, see if you can grab a picture as that would help us in diagnosing what mode the system is going into. But hopefully this won't happen again to you. As far as resetting, just turning the car off, waiting 2 minutes for all modules to go asleep, and then starting it back up should do it. When the car gets turned off, the system shuts down completely and then it all reinitializes at the next startup, so if you had any strange behavior like that, it should be resolved the next time you turn on the car.

inspectorudy
01-15-13, 12:45 PM
Thanks for the response Codeman. The screen that I got when it froze was mostly blank with the temp indicator in the upper left side showing two dashed lines and the degree symbol. In the center was the outline of the same box that the sub menus are presented like when SETTINGS is selected but with nothing in it. On the right side in the same position that it would be on the home page was the big SETTINGS icon. That was all there was and NONE of the center controls, A/C, volume, fan etc, worked or caused any response when pushed or rubbed. Thank you for the two minute time required for the system to reset because I did restart the car but did not allow the full two minutes for it to reset. It is fun to play with this stuff and your help in explaining some of the decisions made by your group have been very helpful in understanding the end product. Keep it up!

codeman71
01-15-13, 05:44 PM
Wow, I've never seen that one, and I've been in the car a LOT testing this stuff :). So, that should be some hope that you shouldn't see that screen ever again.

Yeah, the time allowed for it to shut down is built in so if you do happen to turn the car off, and then start it back up soon after, you don't have to wait for it to boot back up. So, we try to only shut all the way down when it's likely the driver isn't going to be coming back again. Then, at the first sign of someone returning (remote unlock, door open, etc.) the system starts back up and begins booting.