Well, Mine 2005 XLR Silver in the first days of ownership, DENSO System failed DVD read error,
Dealer Replaced, Then the squeaks and rattles "pop" noises in the top, wind noise drivers window :mad: CRAZY! :cookoo: Its 38 degrees and I am drivng with the top down not to hear them :banghead: , Sent in for service and they got about 90% of them. Then to day, CHECK ENGINE LIGHT. Called Onstar and was told it was a PCM, Fuel somthing, Droped it off tonight again for service. This is the best GM makes RIGHT???? :hmm: I can't buy anything better GM makes! :helpless: I never knew my service people at INFINITI, Now I am on a first name basis with the Caddi. Bowling Green Called me and asked me how I liked the car, and I told them Its been about 3 years since I last bought GM and nothing has changed. Telling them the stoires, 2005 SRX Problems VIBRATION, all about my 94 Trans Am Engine Ping under load cold,, My 1998 Vette, Trans Blewapart while passing a GEO, :annoyed: and then got passed by GEO!, 2000 Vette dead at the shore with 325 miles took 3 weeks to fix. all problems. Why I left GM. Is it really that hard to but a little more into fit and finish and testing? Being one of the youngest XLR owners out there (32) also have the "TOP OF THE LINE" 2005 SRX. I thought this would be different They are marketing to my age group well here I am and off I am about to go :disappoin . If it was not for the "COOL" factor of SRX AND XLR I never would of signed the papers, But then I knew what i was getting into again GM DOS NOT STAND FOR GENEROUS MOTORS! Its just a shame they cant come out the factory right, and last at least 10k before they start to fall apart, Next time MORE THOUGHT is going to go into my next shopping spree!!!CRAZY!!!!!!!!

You plunked down $125,000.oo for 2 & have lots of trouble. I have business acquaintences who have similiar stores to tell. One with Pontiac the other with Porsche. I dropped $44,000 & bought a 2003 Town Car Limited Ed. and now at 6,000 miles I have only been back to my dealer for routine service. No squeeks, rattles, warning lights, no mis-fits, electrical problems, but rather, absolute perfection. Smooth, quiet, comfort, THX Stereo, moonroof, you name it - it's got it. A service manager at a Caddy store that I know well says that the XLR and CTS were rushed all the way thru the various stages, and THAT fact is now showing up in unhappy owners. He's at a Buick-Cadillac store and says that 1 in 10 Buicks come back within the first 60 days, but just about every Caddy does, guessing at like 7 in 10. He said the deVilles are the ones that have the least problems. No experience yet on STS.
I hate to hear this. I figure 25% of unhappy owners will drift to Lincoln, but the remainder will help the national imbalance of trade by going across the pond for their next vehicle. Sad.
I hope you get yours all fixed up and the "I'm Completely satisfied" curve will begin to go up and the bitter taste you have now will begin to be a distant memory. Good Luck!

Hi thoredan,
it`s bad to read you`r so unhappy with GM-cars.
For myself I can say that I owned a lot of GM`s with allmost no trouble.
My XLR is the best car from GM, wll I only have 24000 km on it, thats 14500 miles but no problem at all.
I had a 98 Vette, a 01 Vette and now an 02 Vette - all of them no problem and I used to drive these cars here harder than you can in the US.
I only had a problem with my 96 Eldo, because it couln`t reach the top speed of 250 km, thats 155 mph - only could get it to 230 (140 mph) than the limiter went in. They try to fix it but couln`t. But for this one I got me 98 my first Vette and had no more top speed problems.
My DTS runs great even without any problems.
With the probs on your XLR I would trade it for a new on, and propably with this one you could say as I NO PROBLEMS
bye
Harry

Stop rubbing it in Sandy! ;)
I must admit, if the Town Car actually had some power, I'd buy one myself. Although I can't say I like the current front facia as much as the previous one, they ARE a wonderful car to drive. The last one I drove actually handled rather well at high speeds too, which I found very surprising.

It handles great! I have the opt. Axle Ratio and the Livery Pkg. on mine (LPO) (Limited Production Option) resulting in a H/Duty pair of sway bars (F/R) and together with the rear air suspension she can corner very well. I had her up to 90 MPH and it felt like 50 MPH. You have to watch it around town. You'll catch yourself speeding when you don't think you are, especially around 25MPH to 35/40 MPH. Only negative I've found is a waaaay to w-i-d-e "B" pillar that can be in the way, visually speaking... It has ample power for normal driving. RACE NO ONE !! (Well, okay on Kias & Hyundais, but nobody else! :annoyed: It cries for the Mustang Cobra drop-in V-8 :) )

Well, Mine 2005 XLR Silver in the first days of ownership, DENSO System failed DVD read error,
Dealer Replaced, Then the squeaks and rattles "pop" noises in the top, wind noise drivers window :mad: CRAZY! :cookoo: Its 38 degrees and I am drivng with the top down not to hear them :banghead: , Sent in for service and they got about 90% of them. Then to day, CHECK ENGINE LIGHT. Called Onstar and was told it was a PCM, Fuel somthing, Droped it off tonight again for service. This is the best GM makes RIGHT???? :hmm: I can't buy anything better GM makes! :helpless: I never knew my service people at INFINITI, Now I am on a first name basis with the Caddi. Bowling Green Called me and asked me how I liked the car, and I told them Its been about 3 years since I last bought GM and nothing has changed. Telling them the stoires, 2005 SRX Problems VIBRATION, all about my 94 Trans Am Engine Ping under load cold,, My 1998 Vette, Trans Blewapart while passing a GEO, :annoyed: and then got passed by GEO!, 2000 Vette dead at the shore with 325 miles took 3 weeks to fix. all problems. Why I left GM. Is it really that hard to but a little more into fit and finish and testing? Being one of the youngest XLR owners out there (32) also have the "TOP OF THE LINE" 2005 SRX. I thought this would be different They are marketing to my age group well here I am and off I am about to go :disappoin . If it was not for the "COOL" factor of SRX AND XLR I never would of signed the papers, But then I knew what i was getting into again GM DOS NOT STAND FOR GENEROUS MOTORS! Its just a shame they cant come out the factory right, and last at least 10k before they start to fall apart, Next time MORE THOUGHT is going to go into my next shopping spree!!!CRAZY!!!!!!!!

I hate to hear youve had so many problems with your Caddies and GM vehicles, thats really unacceptable on an 80,000.00 car, but you must remember that I can present to you many an Infiniti owner who has just as many if not more problems with their cars than you have had with your Caddies. I do 100 percent agree with you that GM rushed the entire sigma platform, and the XLR to market, but I think that one must give them credit for pushing hard to get to a goal of MINIMAL problems. The DTS's and older STS's dont have too many issues, and while you fully have reason for going back to the imports if you do, I think the NEXT time (hopefully there will be one) you try Cadillac, theyll probably have time to have gotten all of these issues ironed out. Its really too bad that they are finally attracting the younger crowd and losing them right away, a trend that seems to have alot to do with the fact that us younger crowd dont take shit from our cars, and are not easily duped by loyalties or anything else, we know a problem when we see it, and we arent ashamed to call someone out on it.

thoredan / sorry you've had so much trouble with your XLR. It's pretty much inexcusable in a car costing so much, but - statistically speaking, even Rolls Royce is going to build a lemon once in a while, and I do think that your car is an unfortunate exception, and not at all typical. A neighbor of mine has an '04 XLR with almost 20,000 miles on the clock, and he has not had a single problem with the car.

Thor,
You have an option. Do a buy back. They have to pay for your taxes, registration and any add ons that cost you cash. They will then deduct a small amount based on the mileage.They have to buy your car back if you take it in just once and they don't fix it. Then rent a car and wait for the V to come out next year. I'm sure you'll have better luck............I love mine and I have no problems....sorry

Sorry to hear you are having problems with your XLR; mine's running fine. Even my 93 Allante didn't have issues like you are experiencing, although most of your problems are actually not that big. There have been problems with other XLR's PCM failures, a few with squeeky top mechanisms, etc.

Give your dealer a chance to find all of the problems and fix them and be sure and let GM know you are not happy.

None of the issues you are reporting come close to meeting the criteria required to invoke the Lemon Law in most states and you would find it easier to squeeze a lump of coal into a diamond than to get Cadillac to buyback your XLR for the problems you have experienced to date.

Good luck.

Sorry......Three failures to fix a problem that can be identified, qualifies anyone in California to invoke the lemon law. I should know I have done a lemon law on two vehicles. I went much further than three times on one and three on another, and was informed by the dealer that I could have invoked the lemon law after three no fixes on the first one after waiting about eight times.

Three tries as long as its not a critical component, such as a total brake failure, etc. The "Three Chances" rule is just that, a general rule of thumb. If the problem involves a critical part, you can push a buyback with only one chance at resolving the issue.

Most dealers these days are getting better at finding ways around buying back autos, although it's really not as much a loss to the dealers as you think. They buy it back, fix the problem and re-sell the auto (tagged as an REV) to some unsuspecting smuck who pays nearly full-price for the car, then finances it through the dealers choice of companies, making the deal even sweeter.

My wife is a finance director for a major Ford store here in Ca., she tells me they have four REV's on their lot right now and never have problems selling them.

Every state as their own rules concerning Lemon Laws, some are much more lenient than we have here in CA. so there may be some where they only get one chance to fix a problem, I would suggest doing a Google search on that.

Again - Good Luck.

Three tries as long as its not a critical component, such as a total brake failure, etc. The "Three Chances" rule is just that, a general rule of thumb. If the problem involves a critical part, you can push a buyback with only one chance at resolving the issue.

Most dealers these days are getting better at finding ways around buying back autos, although it's really not as much a loss to the dealers as you think. They buy it back, fix the problem and re-sell the auto (tagged as an REV) to some unsuspecting smuck who pays nearly full-price for the car, then finances it through the dealers choice of companies, making the deal even sweeter.

My wife is a finance director for a major Ford store here in Ca., she tells me they have four REV's on their lot right now and never have problems selling them.

Every state as their own rules concerning Lemon Laws, some are much more lenient than we have here in CA. so there may be some where they only get one chance to fix a problem, I would suggest doing a Google search on that.

Again - Good Luck.

And the idiots that buy them without running a CarFax first deserve to drive them. This is the ONE case where CarFax will save your ass EVERY...SINGLE...TIME. BuyBacks are ALWAYS reported and its pretty much the only thing you can count on carfax for. In all truth, dealers are really supposed to reveal this at the time of purchase as well, but some dont, or dont explain the buyback process properly to the customer.

I owned ONE buyback car, knowing full well its history cause it was a downright steal. Thats right, my old 2001 STS. Let me just say, NEVER again.

This is one reason I will NEVER buy a first year model new car. Just like microsoft products.

The way I look at it, if I buy a GM car there will be at least 3-4 things that have to be repaired within the first couple of months.
Sometimes there are a lot more than those 3-4 things.
This is my personal experience after owning 8 brand new GM vehicles.
I just consider it the price of GM ownership.
I have looked at other brands, but it is kind of like the Devil you know vs. the Devil you don't.

Sorry if this reply does not belong here. I'm not sure which section to post this reply in. Since it's about quality issues and customer service, I suppose it can go in any section. I'm really tring hard to consider buying a Cadillac (maybe SRX). After reading countless complaints, I'm getting discouraged. I have a BMW and Infiniti now. I read all other luxury car forums and try to keep an open mind. I have no bias and like to collect luxury cars from each of the big 3 countries (USA, Japan, Germany). I've had bad experiences with American cars but that was in high school. My BMW and Infiniti are not perfect but the customer service makes up for most problems with the cars. Where I live, Houston, the Infiniti service is much better than BMW (which is still not bad). In addition, I get free maintence, complete warranty coverage, and a free loaner car. So if there is a problem, it is always covered and fixed. Plus I get to drive the dealer's loaner cars. This forces the dealers to fix your car quickly and right. Otherwise, you get to drive their cars until your car is fixed. In Houston, I think only one Cadillac dealer has a free loaner service. There is no free scheduled maintenance. Infiniti in Houston voluntarily decided to give free maintenance (mostly oil changes and check-ups) and loaner cars to compete with the other high-end automakers in the area. I wish Cadillac would step up also. Should I just buy a used SRX and eat the maintence costs? Should I wait for a few model years to work out the kinks? Or Should I just buy a Landrover LR3 (that's American right, Ford)?

Sorry if this reply does not belong here. I'm not sure which section to post this reply in. Since it's about quality issues and customer service, I suppose it can go in any section. I'm really tring hard to consider buying a Cadillac (maybe SRX). <snip>
http://www.jdpower.com/presspass/pr/images/2004178a.gif
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Cadillac is nothing to sneeze at. If you look at the real numbers Cadillac is in the top of all the surveys. I have worked for a Cadillac Dealer in Houston for over sixteen years in the used car department. We see all kinds of luxury cars traded in here and let me tell you none of them are “perfect” but they are all pretty good. That said, I would say just about any luxury car would be a good purchase just buy what you really want. As far as service after the sale, Cadillac is pretty hard to beat. Cadillac is one of only two car manufacturers in the world that give you roadside service (NOT roadside assistance). Which means a real mechanic comes out to help you not just a wrecker dispatched to you. Cadillac also provides you with a loaner car for any warranty repair. As for maintenance, most all of the newer cars have synthetic fluids so you’ll only be in for a oil change about once or twice a year. Other than that there’s not much to keep up with.



Back to Playdrv4me problems, The Denso DVD System is in a lot of luxury cars not just Cadillac so that is really not Cadillac’s fault. On the squeaks and rattles in the top I haven’t seen any in the fifteen or so XLR’s we’ve had through here. Give your dealer a chance and I’m sure they can get them out. On your “fuel something” check engine light that could be something as simple as leaving a gas cap loose the last time you filled up. All these newer cars have ODB11 so you could get that from a Cadillac or a Japanese car for that matter.

It would be a lot easier to let the dealer satisfy you on your car than to go through the hassle of a buy back. Just my 2cents...

rajinaisian,

Post this in the SRX section.

The only maintenance costs I am dealing with right now are oil changes and air filter.
I go to costco and buy the synthetic oil and have the dealer change it.
Cost is about $47. Every 6K.
Wish my dealer offered loaners.

Both of the cadillac dealers near me give free loaners under warrenty no matter what. Thought it was cadillac's policy?

Well, Mine 2005 XLR Silver in the first days of ownership, DENSO System failed DVD read error,
Dealer Replaced, Then the squeaks and rattles "pop" noises in the top, wind noise drivers window :mad: CRAZY! :cookoo: Its 38 degrees and I am drivng with the top down not to hear them :banghead: , Sent in for service and they got about 90% of them. Then to day, CHECK ENGINE LIGHT. Called Onstar and was told it was a PCM, Fuel somthing, Droped it off tonight again for service. This is the best GM makes RIGHT???? :hmm: I can't buy anything better GM makes! :helpless: I never knew my service people at INFINITI, Now I am on a first name basis with the Caddi. Bowling Green Called me and asked me how I liked the car, and I told them Its been about 3 years since I last bought GM and nothing has changed. Telling them the stoires, 2005 SRX Problems VIBRATION, all about my 94 Trans Am Engine Ping under load cold,, My 1998 Vette, Trans Blewapart while passing a GEO, :annoyed: and then got passed by GEO!, 2000 Vette dead at the shore with 325 miles took 3 weeks to fix. all problems. Why I left GM. Is it really that hard to but a little more into fit and finish and testing? Being one of the youngest XLR owners out there (32) also have the "TOP OF THE LINE" 2005 SRX. I thought this would be different They are marketing to my age group well here I am and off I am about to go :disappoin . If it was not for the "COOL" factor of SRX AND XLR I never would of signed the papers, But then I knew what i was getting into again GM DOS NOT STAND FOR GENEROUS MOTORS! Its just a shame they cant come out the factory right, and last at least 10k before they start to fall apart, Next time MORE THOUGHT is going to go into my next shopping spree!!!CRAZY!!!!!!!!


Um, if I may, what do you do for a living, thor?

The reason I ask is that there are a ton of trolls who frequent boards like this, and though I'm not accusing you of being one, the wording of your post makes me very suspicious of your intent.

I hate to hear youve had so many problems with your Caddies and GM vehicles, thats really unacceptable on an 80,000.00 car, but you must remember that I can present to you many an Infiniti owner who has just as many if not more problems with their cars than you have had with your Caddies. I do 100 percent agree with you that GM rushed the entire sigma platform, and the XLR to market, but I think that one must give them credit for pushing hard to get to a goal of MINIMAL problems. The DTS's and older STS's dont have too many issues, and while you fully have reason for going back to the imports if you do, I think the NEXT time (hopefully there will be one) you try Cadillac, theyll probably have time to have gotten all of these issues ironed out. Its really too bad that they are finally attracting the younger crowd and losing them right away, a trend that seems to have alot to do with the fact that us younger crowd dont take shit from our cars, and are not easily duped by loyalties or anything else, we know a problem when we see it, and we arent ashamed to call someone out on it.

Huh?

How so, and from what source could you site for this information?

From what I see here on the board, the sigma platform has been almost flawless. The most recurring problems have been the rear differential whine and assorted electrical component problems.

Younger crowd is being lost?

Again, because of a few problems being posted on this board? I seem to recall that Cadillac had a record sales year this past, with the CTS selling almost 60k units. Cadillac based it's profits for that car on 30k units, so I think you could classify that car, rushed platform and all, a stunning success.

And though I haven't seen demographic numbers yet, I'd be willing to bet that with BMW acknowledging that Cadillac is now their main competitor, the average age of the current Cadillac driver is falling rapidly.

Cadillac's VDS survey by JD Power has them in the number 4 slot out of ALL margues for a 3 year average problems per vehicle, 2001-2004. They are the number 2 marque in initial quality for 2004.

Apparently, in playdrv4me world, that's an organization getting ready to fail.

As has been stated many times, the rational for a board like this is a place to come and compare problems that you might experience with your vehicle. Enthusiasts tend to gravitate here, and they are more demanding of the quality of the car then the VAST majority of the public, be they import or domestic buyers. To base a decision on which car to buy based on one guy complaining about a particular dealer is ludicrous.

And while problems of the kind described above are distressing, when you take a look at the population of vehicles sold and the experiences of ALL the owners, you get, well, a JD Power survey.

It does little for the brand to continously rehash the "GM can't get anything right" bs that constantly accompanies each and every post that contains a problem.

Sorry not a troll.....

http://www.myxlrsrx.homestead.com/

Ktills45 ???????
""Um, if I may, what do you do for a living, thor?

The reason I ask is that there are a ton of trolls who frequent boards like this, and though I'm not accusing you of being one, the wording of your post makes me very suspicious of your intent.""

My wording, misspelling etc Well I can only blame that on my CATHOLIC education and being male.

What I do? If you must know I am self employed for 10 years now. Why do you care?. My Intent on posting was to vent some anger after spending almost $140,000.00 dollars on cars and having nothing but problems all minor but crazy.

Try spending or committing yourself to the payments of that amount and have to go back to the dealer every other week for the first few weeks after you get them.

Yes people come here to post things It a good and bad thing for GM

If they would read how and what people are asking for it can only make things better.

I doubt that if someone wants a SRX or XLR that my posting or a posting about them will keep from purchasing one of these cars.

Sorry not a troll.....

http://www.myxlrsrx.homestead.com/

Ktills45 ???????
""Um, if I may, what do you do for a living, thor?

The reason I ask is that there are a ton of trolls who frequent boards like this, and though I'm not accusing you of being one, the wording of your post makes me very suspicious of your intent.""

My wording, misspelling etc Well I can only blame that on my CATHOLIC education and being male.

What I do? If you must know I am self employed for 10 years now. Why do you care?. My Intent on posting was to vent some anger after spending almost $140,000.00 dollars on cars and having nothing but problems all minor but crazy.

Try spending or committing yourself to the payments of that amount and have to go back to the dealer every other week for the first few weeks after you get them.

Yes people come here to post things It a good and bad thing for GM

If they would read how and what people are asking for it can only make things better.

I doubt that if someone wants a SRX or XLR that my posting or a posting about them will keep from purchasing one of these cars.


Peace. :o

There's been many a poster that puts out a variety of problems associated with a vehicle here, only to disappear and never show up again. Universally, in my experience, they can't spell, can't punctuate, and have a difficult time with any kind of sentence structure.

I'm not trying to minmize your problems, however since I'm not racial profiling, under the law it's legal to ask. :o