: GM Customer service how to find out order number on Wagon ordered through GM?



1997BlackETC
10-05-12, 12:58 PM
Problem solved, dealer gave me the order number, mods please delete this post if necessary, sorry to waste everyones time. Order had been in 10 days, just thought I should have a order number, got it this mourning.

hulksdaddy
10-05-12, 01:03 PM
Your dealer should have it. They won't give it to you?

1997BlackETC
10-05-12, 01:47 PM
edited to say order number has come.

Cadillac Cust Svc
10-05-12, 03:14 PM
1997BlackETC, I'm sorry to report that we do require the order number or the last eight of the car's VIN in order to obtain order information through our system. I can definitely appreciate how this would be frustrating, and I apologize for the inconvenience!

If you would like, I could call your dealer for you to gather information on the order's status. While I'm only in the office until 4:30pmEST today, I'm actually working tomorrow/Saturday 8-4:30pm EST and Sunday from 12-9pm EST. So, I will be checking my inbox this weekend for any DMs from you!

Best,

Katie
Cadillac Customer Service

1997BlackETC
10-05-12, 03:56 PM
Order number is in sorry to waste everyones time with this thread. Too many things bothering me lately. Thanks Katie.

Trapspeed
10-05-12, 04:27 PM
I know you are frustrated but if you keep lawyering up too much they'll shut down completely. Keep the ace in your sleeve.

1997BlackETC
10-05-12, 10:49 PM
Your right trapspeed, I'm probably over reacting.

Trapspeed
10-06-12, 11:57 AM
Your right trapspeed, I'm probably over reacting.

I think you've got damn good reason for being pissed but keep that trump card to yourself and see what they do. If they don't come through, hit them with everything in the arsenal. We shall see.