Forgive me if I posted to this to the wrong category or otherwise erred regarding forum rules, this is my first post. I also apologize if it sounds like I'm ranting a bit (I am...)
Last Tuesday I took my 2008 CTS4 3.6 DI in to get the car professionally washed and detailed from the dealer which I do once a year. Picking the car up at the dealer everything looked fine, however once I got home and was able to do a thorough look over, I noticed a small mark above the driver door on the edge of the roof. At first I thought it was a piece of wax or dirt, however I soon realized that it was a small, but very deep (went completely through all the paint) chip! To date, I've kept my car pristine no dents/chips anywhere, so I was rightfully annoyed at seeing this. I phoned the dealer immediately and they told me to bring the car in. After speaking with the service advisor they admitted their responsibility for the damage. They had me take the car over to the service side of the dealer where an auto body tech, before realizing that the dealer was the one who caused the damage, told me it was a pretty bad chip through the paint and would require the whole panel to be repainted which would cost close to $1,000! (I don't know if he was over-inflating the cost or what but it seemed very excessive for a chip no longer than 3/4") I was just glad they had already taken responsibility for the damage.
The dealer finally phoned back today telling me to bring the car in tomorrow morning. Now, since they said the car would need to be in for at least 3 days they asked if I needed a loaner. Of course I do need one to get to/from work etc... Now in the past this dealer has given us some really p.o.s. loaners when we brought our Cadillacs in for warranty work, and normally I wouldn't really mind. However, seeing as this whole incident is entirely their fault I expect a loaner equivalent to my vehicle. They offered a 2006 Pontiac G5... Like I said, normally I wouldn't care but at this point I'm still pissed they damaged my car!
At this point it's the last straw with this dealer, I asked politely if they had anything else equivalent to my vehicle and was told flatly no. It was the owners policy to only loan out, at best, a 1 year old chevy malibu. Among my immediate family (parents/grandparent) we've owned 16 GM vehicles over the past 20 years, and currently own 4, all of which are presently and have always been serviced by this incompetent dealer. It used to be a great dealer, however a few years ago the dealership transferred ownership and service has gone done hill rapidly as the best service advisors have gone elsewhere. To give you an example, a few months ago when my DRL burnt out and had to be taken in to be replaced, the service tech didn't even know that the CTS had DRL's...
Sorry for the long post, but I was just wondering if I have any recourse against this dealer's steadily declining service (besides switching dealers which I will do once the damage is repaired), or if I have any ground to stand on regarding my request for a better loaner?
Your help on the matter is appreciated!
Thanks!
D.
Last Tuesday I took my 2008 CTS4 3.6 DI in to get the car professionally washed and detailed from the dealer which I do once a year. Picking the car up at the dealer everything looked fine, however once I got home and was able to do a thorough look over, I noticed a small mark above the driver door on the edge of the roof. At first I thought it was a piece of wax or dirt, however I soon realized that it was a small, but very deep (went completely through all the paint) chip! To date, I've kept my car pristine no dents/chips anywhere, so I was rightfully annoyed at seeing this. I phoned the dealer immediately and they told me to bring the car in. After speaking with the service advisor they admitted their responsibility for the damage. They had me take the car over to the service side of the dealer where an auto body tech, before realizing that the dealer was the one who caused the damage, told me it was a pretty bad chip through the paint and would require the whole panel to be repainted which would cost close to $1,000! (I don't know if he was over-inflating the cost or what but it seemed very excessive for a chip no longer than 3/4") I was just glad they had already taken responsibility for the damage.
The dealer finally phoned back today telling me to bring the car in tomorrow morning. Now, since they said the car would need to be in for at least 3 days they asked if I needed a loaner. Of course I do need one to get to/from work etc... Now in the past this dealer has given us some really p.o.s. loaners when we brought our Cadillacs in for warranty work, and normally I wouldn't really mind. However, seeing as this whole incident is entirely their fault I expect a loaner equivalent to my vehicle. They offered a 2006 Pontiac G5... Like I said, normally I wouldn't care but at this point I'm still pissed they damaged my car!
At this point it's the last straw with this dealer, I asked politely if they had anything else equivalent to my vehicle and was told flatly no. It was the owners policy to only loan out, at best, a 1 year old chevy malibu. Among my immediate family (parents/grandparent) we've owned 16 GM vehicles over the past 20 years, and currently own 4, all of which are presently and have always been serviced by this incompetent dealer. It used to be a great dealer, however a few years ago the dealership transferred ownership and service has gone done hill rapidly as the best service advisors have gone elsewhere. To give you an example, a few months ago when my DRL burnt out and had to be taken in to be replaced, the service tech didn't even know that the CTS had DRL's...
Sorry for the long post, but I was just wondering if I have any recourse against this dealer's steadily declining service (besides switching dealers which I will do once the damage is repaired), or if I have any ground to stand on regarding my request for a better loaner?
Your help on the matter is appreciated!
Thanks!
D.