: To Katie; Cadillac Customer Service



c230kompw
06-27-12, 03:19 PM
I have a rattle that seems to be coming from the sunroof area. I have taken it to my local Caddie dealer for service twice and its still there. Have you seen any history of this issue that might point them in the right direction?
I also have the dash rattle that was discussed in another thread,
http://www.cadillacforums.com/forums/2004-2007-cadillac-cts-v-general/258283-found-source-underdash-rattle-vibration-dont.html
that I think will make it much easier for them to diagnose.

Thanks for your help or anyone else that may be able to shine some light on this.

FYI- its an '06 that still has certified warranty so taking it back to the dealer is no problem.

Cadillac Cust Svc
06-27-12, 04:40 PM
c230kompw, thanks for contacting me! If you don't mind sending me an email with the last eight of your VIN (which helps expedite my research), I would be happy to check into this matter further for you.

I'm sorry to see you've already been to your dealership twice regarding this concern, and I can definitely follow up with your dealer to ask for further details.

Looking forward to working with you,

Katie
Cadillac Customer Service
Katie_Lucille@gmexpert.com

JimmyH
06-29-12, 07:07 PM
moved to cust svc from V1