: Very Interesting, Cadillac changing the warranty.............................



hcvone
06-13-12, 07:03 PM
We all know that Cadillac has offered a 5 year 100,000 mile power train warranty, that was good, BUT it seemed to last from 2007-2012 ONLY, looking at my 2013 window sticker I see this, added a year and took 30,000 miles away, my 2013 purchase is now on HOLD :crybaby:

STANDARD EQUIPMENT

Items Featured Below are included at NO EXTRA CHARGE in the Standard Vehicle Price Shown at Right

***CADILLAC SHIELD***
4 YEAR/50,000 MILE* BUMPER-TO BUMPER WARRANTY
6 YEAR / 70,000 MILE* POWERTRAIN LIMITED WARRANTY
4 YEAR/50,000 MILE* PREMIUM CARE MAINTENANCE
6 YEAR/70,000 MILE* COURTESY TRANSPORTATION
6 YEAR/70,000 MILE* ROADSIDE ASSISTANCE
12 MOS. ONSTAR DIRECTIONS & CONNECTIONS W/AUTOMATIC CRASH RESPONSE, TURN-BY-TURN NAVIGATION, AND ONSTAR REMOTELINK (ASK DEALER ABOUT GEOGRAPHIC COVERAGE)
*WHICHEVER COMES FIRST, SEE DEALER FOR DETAILS.

*** PERFORMANCE ***
ENGINE, VORTEC 6.2L V8 SFI W/ ACTIVE FUEL MANAGEMENT & FLEX FUEL CAPABILITY
TRANSMISSION, 6 SPD AUTOMATIC
TRANSFER CASE AWD
SUSPENSION PACKAGE, MAGNETIC RIDE CONTROL
DIFFERENTIAL, LOCKING REAR FULLY AUTOMATIC
ENGINE OIL COOLING SYSTEM
TRANSMISSION COOLING SYSTEM
EXHAUST, DUAL-OUTLET
TRAILERING EQUIPMENT
TIRE SEALANT & INFLATOR KIT IN PLACE OF SPARE TIRE

*** LUXURY/CONVENIENCE ***
NAVIGATION SYSTEM, DVD-AUDIO W/ SINGLE DISC CD/DVD
BOSE 5.1 SURROUND SOUND
XM NAVTRAFFIC-NAVTRAFFIC
LEATHER WRAPPED IP TOP PAD AND DOOR UPPERS
OLIVE ASH & WALNUT BURL WOOD
CUP HOLDERS, HEATED & COOLED
HEATED STEERING WHEEL
STEERING WHEEL CONTROLS
LEATHER WRAP STEERING WHEEL
AIR CONDITIONING, TRI ZONE AUTO CLIMATE CONTROL
CRUISE CONTROL
ADJUSTABLE PEDALS
UNIVERSAL HOME REMOTE
REMOTE VEHICLE START
SEATS, FRONT BUCKET
HEATED & COOLED SEATS DRIVER & FRONT PASSENGER
2ND ROW HEATED BUCKET SEATS
1ST & 2ND ROW TEHAMA ANILINE LEATHER
2ND ROW SEAT POWER RELEASE
3-PASSENGER, 3RD ROW SEAT
AUDIO CONTROLS, REAR SEAT
DVD HEADREST - DUAL
REAR SEAT ENTERTAINMENT SYSTEM
POWER WINDOWS, DRIVER AND FRONT PASS EXPRESS UP/DOWN
POWER HEATED OUTSIDE MIRROR, ADJUSTABLE W/ TURN SIGNAL & CURB TILT
UNIQUE UPPER & LOWER GRILLES
HEADLAMPS, LED
HEADLAMPS, INTELLIBEAM
WHEELS, 22" CHROMED ALUMINUM
ASSIST STEPS, POWER RETRACTABLE
POWER SUNROOF
LUGGAGE RACK SIDE RAILS
LUGGAGE RACK CROSS RAILS
REAR PARKING ASSIST
POWER LIFTGATE

*** SAFETY AND SECURITY ***
AIRBAGS, FRONTAL, DRIVER & FRONT PASSENGER
SEAT MOUNTED SIDE IMPACT AIRBAGS, DRIVER AND RIGHT FRONT PASSENGER
HEAD CURTAIN SIDE AIRBAGS W/ ROLLOVER PROTECTION (ALL ROWS)
REAR VISION CAMERA SYSTEM
SIDE BLIND ZONE ALERT
STABILITRAK-STABILITY CONTROL SYSTEM W/ TRACTION CONTROL AND ROLLOVER MITIGATION

Patradamus7
06-13-12, 09:34 PM
I saw this a couple weeks ago and couldnt believe my eyes. Makes me wonder how many issues they see after 70k miles and how much faith they have in their powertrain.....

Rolex
06-13-12, 10:24 PM
Um yeah that. WTF-o-meter is pinging. :hmm:

ELUSIVE
06-13-12, 10:57 PM
Wow!!!!

quattrotman
06-14-12, 02:05 AM
Maybe the piston slap lawsuits are piling up.

lee88
06-14-12, 02:10 AM
This honestly doesn't surprise me. IMO they did this because most repairs covered under warranty after 70k are mostly due to improper care. It just makes sense to think that any faulty part will show signs of trouble before 70k miles.
I believe with the proper maintenance if it lasts 70k miles or 6 years then it should continue to be a good vehicle.
Once again this is just my opinion...

hcvone
06-14-12, 07:58 AM
This honestly doesn't surprise me. IMO they did this because most repairs covered under warranty after 70k are mostly due to improper care. It just makes sense to think that any faulty part will show signs of trouble before 70k miles.
I believe with the proper maintenance if it lasts 70k miles or 6 years then it should continue to be a good vehicle.
Once again this is just my opinion...

So true

K9Caddy
06-14-12, 09:08 AM
When GM needs to be pushing forward, they pull this crap. What's even worse, it's basically the same powertrain from 2007. The warranty should be IMPROVING from over 5 years ago. Shame on GM.

hcvone
06-14-12, 10:11 AM
When GM needs to be pushing forward, they pull this crap. What's even worse, it's basically the same powertrain from 2007. The warranty should be IMPROVING from over 5 years ago. Shame on GM.

I should, but won't hold on to my 2012's, they will probably be worth more used than the 2013's will be used, 30,000 miles is a lot of extra warranty when you are buying used. I guess GM needed the extra money to build more plants in China, but I guess for them it's better than paying back the taxpayers the 26 BILLION THEY STILL OWE US. :tisk:
My dealer can't believe I am not going to buy the truck because of the warranty, but you know what, you got to make a stand some time, I wasn't really over the rain sense wiper thing, this pushed me over the edge.

hcvone
06-14-12, 10:25 AM
It just keeps getting better, below is the warranty for the 2013 Chevy Malibu
from the GM web site
Warranty 1SA 2SA
Bumper-to-Bumper Limited Warranty 3 Years/36,000 Miles
Powertrain/Drivetrain limited warranty 5 Years/100,000 Miles
Rust Warranty 6 Years/100,000 Miles
Roadside Assistance Program 5 Years/100,000 Miles


Seems Cadillac is not special anymore, but I guess it can't be when they use the same parts on all trucks. :(

corvette00
06-14-12, 10:33 AM
I was just at a GM Fleet meeting this week and they did not mention any chnage. However, they did say they were the first to offer the 100k warranty. Some literature I have for both GMC and Chevrolet vans has 5-year 100k. This is very strange.

KRSTS
06-14-12, 12:45 PM
I have a 2008 CPO that was put in service in June 2007. All along I was told I had to be within the original factory B2B warranty (which I am not) in order to purchase a GMPP extended warranty. Well guess what; yesterday I purchased a CPO GMPP extension for 48 months. It seems that you can get a GMPP IF you have a CPO and IF you are within one year after the B2B, and IF you are under 50K miles. Not cheap, but given the complexity and pricey repairs of these vehicles, well worth my piece of mind. Check Charles Black Cadillac who sells discounted GMPP warrantys http://gmoutlet.com/. I am a happy camper:bouncy:

hannity
06-14-12, 06:42 PM
My guess is reality hit them and they realized the amount of money they are dishing out on warranty repair.

Cadillac Cust Svc
06-14-12, 07:59 PM
I have spent some time this evening looking through our information available on the 2013 powertrain warranties, and aside from confirming that the new coverage parameters extend for 6 years/70,000 miles, I cannot find information as to why this change has been implemented.

This does put Cadillac Powertrain Warranty longer than that given to Chevrolet and GMC vehicles (still at 5/100 for the 2013 model year), and the more comprehensive Bumper to Bumper coverage will remain at 4 years/50,000 miles (1 year/14,000 miles more than allotted to Chevrolet and GMC).

We'll keep an eye out for any further information to pass along to you.

Best,
Sarah (Assisting Katie)
Cadillac Customer Service

Rustico
06-14-12, 08:16 PM
yeah that's no good. I bet the dealership passed a kidney stone when you wanted to cancel the order. Those repair costs can really add up between the high risk range of 70,000 - 100,000 miles. Also going from 5 years 100k miles to 6 years 70k miles is better for GM and worst for the customer.

evois
06-14-12, 10:51 PM
Just buy gmpp. But I hope that would cover shocks and lights as well. Most common items that gets busted.

hcvone
06-15-12, 08:07 AM
I have spent some time this evening looking through our information available on the 2013 powertrain warranties, and aside from confirming that the new coverage parameters extend for 6 years/70,000 miles, I cannot find information as to why this change has been implemented.

This does put Cadillac Powertrain Warranty longer than that given to Chevrolet and GMC vehicles (still at 5/100 for the 2013 model year), and the more comprehensive Bumper to Bumper coverage will remain at 4 years/50,000 miles (1 year/14,000 miles more than allotted to Chevrolet and GMC).

We'll keep an eye out for any further information to pass along to you.

Best,
Sarah (Assisting Katie)
Cadillac Customer Service


The extra year is NOTHING compared to the loss of 30k miles, it kind of proves my point, and others on this forum that most Caddy owners do not do enough maintenance and keep their trucks in top running order, OR THE CADILLAC PREMIUM CARE MAINTENANCE FALLS SHORT OF KEEPING THE TRUCKS IN GOOD RUNNING ORDER. IF IT DOES NOT GET CHANGED BACK I PURCHASED MY LAST ESCALADE, don't know many that buy more than me. :(

corvette00
06-15-12, 10:45 AM
I figure there has to be some crazy logic that ties this to leasing. However, this change does not even give you 12,000 miles a year

rjm
06-15-12, 12:50 PM
I figure there has to be some crazy logic that ties this to leasing. However, this change does not even give you 12,000 miles a year

100% Correct. The last figures I read had the DTS and Escalade at more than 80% leased vs. purchased.

However, I do agree its an extremely poor decision. Just doing a cursory glance, it appears as though Cadillac is matching the competition. Its still a poor decision considering people are driving more, instead of less every year, thus the logical conclusion would be to increase the mileage limit and leave the yearly limit the same.

K9Caddy
06-15-12, 01:49 PM
Pretty sad when a Korean car maker has a better powertrain warranty.

Evois- You are totally missing the point. Yes, I could purchase "extra warranty". However, that is also very costly and is something that should be improved upon from the earlier years. Bottom line: Its an unnecessary added cost and another cost saving cut for GM. A company that seems to spiraling in a downward slop and hammering nails in its own coffin.

rjm
06-15-12, 04:57 PM
I wasn't really over the rain sense wiper thing, this pushed me over the edge.

Same here. I thought I could deal with it, but the rainsensor is just too damned convenient. Plus, I've been running errands with my mother today and the point was really driven home riding in her '03 GMC Envoy staring at the rainsensor. Pretty sad when her 10 year old GMC (I won't mention that it was purchased new) has a feature a brand new Cadillac doesn't!

hcvone
06-15-12, 06:26 PM
I am looking at it like this, I keep buying Escalade's, they keep raising the price of Escalade's, more than I can increase the charges to my customers, they take options away, and still raise the price, they give us less than an average paint finish, with extra orange peel and no extra charge (way to go :thumbsup:) it's great when you have to spend a weekend wet sanding and polishing to make it look ok. I had to change the rear bumper on my latest 2012 because it did not match the other (2) 2012's I have, no offense to anyone that put it on their truck, but I hate the new dual tips thru the bumper. Now the warranty, I AM DONE.

hannity
06-15-12, 07:17 PM
Same here. I thought I could deal with it, but the rainsensor is just too damned convenient. Plus, I've been running errands with my mother today and the point was really driven home riding in her '03 GMC Envoy staring at the rainsensor. Pretty sad when her 10 year old GMC (I won't mention that it was purchased new) has a feature a brand new Cadillac doesn't!
lol, good ol' gm. If gm couldn't get it right, (which is obvious) they should have let a Japanese or German company design the system for them and then pass the cost on to us. No one I know minds paying for something when they actually benefit from using it. It is fact that they continue to offer us vehicles at the same price as competitors while lacking competitor standard features which is truly an insult.

Cadillac Tony
06-15-12, 07:42 PM
I think you guys are taking this the wrong way. The simple truth is most purchasers of NEW luxury vehicles drive 10-12k miles per year, therefore people's drivetrain warranties were expiring at 5 years and only 50-60k miles on the odometer. I know this because I see them every day in my service and sales departments.

Cadillac changed the warranty to better reflect the driving habits of the majority of their new purchasers, giving them an additional year of coverage and a mileage cap that is still more than most need. If I had to guess, the amount of money they'll be paying out for powertrain warranty claims will probably increase as a result of this change, not decrease.

For those who are buying pre-owned, the Certified program still extends the bumper to bumper and Powertrain coverage to 6 years/100k miles.

lee88
06-15-12, 07:56 PM
I think you guys are taking this the wrong way. The simple truth is most purchasers of NEW luxury vehicles drive 10-12k miles per year, therefore people's drivetrain warranties were expiring at 5 years and only 50-60k miles on the odometer. I know this because I see them every day in my service and sales departments.

Cadillac changed the warranty to better reflect the driving habits of the majority of their new purchasers, giving them an additional year of coverage and a mileage cap that is still more than most need. If I had to guess, the amount of money they'll be paying out for powertrain warranty claims will probably increase as a result of this change, not decrease.

For those who are buying pre-owned, the Certified program still extends the bumper to bumper and Powertrain coverage to 6 years/100k miles.

Great point! I couldn't agree more

lee88
06-15-12, 08:01 PM
Everyone I know who purchases new Cadillacs usually trade them in before they even get near 100k. I believe this change will not really effect the majority of new car buyers but will definitely step on their toes. Nobody wants less warranty even if they don't plan on using it that long. In the long run I don't believe this change will hurt Cadillac. Most people who can afford these vehicles aren't too worried about cost in the first place.

quattrotman
06-16-12, 05:13 AM
I think you guys are taking this the wrong way. The simple truth is most purchasers of NEW luxury vehicles drive 10-12k miles per year, therefore people's drivetrain warranties were expiring at 5 years and only 50-60k miles on the odometer. I know this because I see them every day in my service and sales departments.

Cadillac changed the warranty to better reflect the driving habits of the majority of their new purchasers, giving them an additional year of coverage and a mileage cap that is still more than most need. If I had to guess, the amount of money they'll be paying out for powertrain warranty claims will probably increase as a result of this change, not decrease.

For those who are buying pre-owned, the Certified program still extends the bumper to bumper and Powertrain coverage to 6 years/100k miles.

Sorry but thats bull. The bottom line is that warranty issues occur as the mileage gets high. Recognizing this, GM has made this change. And as I said earlier, it wouldn't surprise me in the least that piston slap is starting to bite them in the a$$ and they want to protect themselves from future problems.

K9Caddy
06-16-12, 06:08 AM
I agree... That is BS. Sounds like a typical car salesman...

hcvone
06-16-12, 07:02 AM
Sorry but thats bull. The bottom line is that warranty issues occur as the mileage gets high. Recognizing this, GM has made this change. And as I said earlier, it wouldn't surprise me in the least that piston slap is starting to bit them in the a$$ and they want to protect themselves from future problems.

Could not agree more, it simply makes the Escalade worth less overall, yet again. If we all stop buying them for a while they will get the message. ;)

MrHolland
06-16-12, 09:11 AM
^^^It takes most of us in here " a while" to recoup the money after buying one, you're the one buying them like hotcakes!!! If you stop purchasing their sales will be cut in half. LOL

evois
06-16-12, 09:58 AM
sorry you guys are correct, the 7 year/100k mile power train is pretty much standard in the industry. That was the driving point that I bought the escalade vs any other luxury car. What was GM thinking! I agree if it was just the bumper to bumper warranty. GM should at least apply the 100 k mile warranty to the original or first owner and the 70 k miles to the subsequent owner. Because of the demand for used escalades as noted here in the forum, it would be tough for GM to transfer these warranties to the subsequent owners.

RippyPartsDept
06-16-12, 10:34 AM
Warranty terms are listed in years/miles. Listed details represent standard offers. Programs may vary by model.


Automotive Manufacturer
Basic Warranty
Powertrain Warranty
Corrosion Warranty
Roadside Assistance


Acura
4/50,000
6/70,000
5/Unlimited
4/50,000


Aston Martin
3/100,000
3/100,000
10/100,000
2/100,000


Audi
4/50,000
4/50,000
12/Unlimited
4/Unlimited


Bentley
3/Unlimited
3/Unlimited
3/Unlimited
3/Unlimited


BMW
4/50,000
4/50,000
12/Unlimited
4/Unlimited


Buick
4/50,000
5/100,000
6/100,000
5/100,000


Cadillac
4/50,000
5/100,0001
6/100,000
5/100,000


Chevrolet
3/36,000
5/100,0001, 11
6/100,000
5/100,000


Chrysler
3/36,000
5/100,0002
5/100,000
3/36,000


Dodge
3/36,000
5/100,0002, 9
5/100,000
3/36,000


Ferrari
2/Unlimited
2/Unlimited
2/Unlimited
Not offered


Ford
3/36,000
5/60,0003
5/Unlimited
5/60,000


GMC
3/36,000
5/100,000 1, 11
6/100,000
5/100,000


Honda
3/36,000
5/60,0004
5/Unlimited
Not offered


Hummer
4/50,000
5/100,000
6/100,000
5/100,000


Hyundai
5/60,000
10/100,000
7/Unlimited
5/Unlimited


Infiniti
4/60,000
6/70,000
7/Unlimited
4/Unlimited


Jaguar
4/50,000
4/50,000
6/Unlimited
4/50,000


Jeep
3/36,000
5/100,0002, 13
5/100,000
3/36,000


Kia
5/60,000
10/100,000
5/100,000
5/60,000


Lamborghini
3/Unlimited
3/Unlimited
3/Unlimited
2/24,000


Land Rover
4/50,000
4/50,000
6/Unlimited
4/50,000


Lexus
4/50,000
6/70,0008
6/Unlimited
4/Unlimited


Lincoln
4/50,000
6/70,000
5/Unlimited
6/70,000


Lotus
3/36,000
3/36,000
8/Unlimited
Not offered


Maserati
4/50,000
4/50,000
Not offered
4/50,000


Maybach
4/50,000
4/50,000
4/50,000
Unlimited


Mazda
3/36,000
5/60,0006
5/Unlimited
3/36,000


Mercedes-Benz
4/50,000
4/50,000
4/50,000
Unlimited


Mercury
3/36,000
5/60,0005
5/Unlimited
5/60,000


Mini
4/50,000
4/50,000
12/Unlimited
4/50,000


Mitsubishi
5/60,000
10/100,000
7/100,000
5/Unlimited


Nissan
3/36,000
5/60,00012
5/Unlimited
3/36,000


Pontiac
3/36,000
5/100,000
6/100,000
5/100,000


Porsche
4/50,000
4/50,000
12/Unlimited
4/50,000


Rolls-Royce
4/Unlimited
4/Unlimited
4/Unlimited
4/Unlimited


Scion
3/36,000
5/60,000
5/Unlimited
2/25,000


Subaru
3/36,000
5/60,000
5/Unlimited
3/36,000


Suzuki
3/36,000
7/100,000
5/Unlimited
3/36,000


Toyota
3/36,000
5/60,0007
5/Unlimited
2/25,00010


Volkswagen
3/36,000
5/60,000
12/Unlimited
3/36,000


Volvo
4/50,000
4/50,000
12/Unlimited
4/Unlimited










1. Hybrid-specific driveline/powertrain parts are covered for eight years/100,000 miles.
2. Powertrain warranty is not transferable to subsequent owners. Requires free powertrain inspection every five years by an authorized dealer. Excludes SRT models, diesel vehicles, and Dodge Ram Chassis Cab.
3. Ford offers a five year/50,000-mile warranty on safety restraints, including airbags. Diesel trucks get five year/100,000-mile powertrain coverage. Certain hybrid components of the Escape Hybrid, including battery parts, are covered for eight years/100,000 miles.
4. Honda hybrid batteries come with an eight-year/80,000-mile warranty, or a ten-year/150,000-mile warranty in CA, CT, MA, ME, NY and VT.
5. All hybrid-related components on Mariner SUVs are covered for eight years/100,000 miles.
6.Tribute's hybrid components and RX-8 are covered with a eight years/100,000 miles powertrain warranty.
7. All Toyota hybrid batteries are covered for eight years/100,000 miles.
8. All Lexus hybrid batteries are covered for eight years/100,000 miles.
9. Dodge's diesel-engine components are covered for five years/100,000 miles.
10. You may be eligible for transportation assistance if your Toyota must be kept overnight for repairs that are covered under warranty.
11. GM trucks equipped with a 6.6-liter Duramax diesel engine get complete coverage — including turbocharger components — for five years or 100,000 miles, whichever comes first. This warranty also features no deductible and is transferable to another owner at no additional charge.
12. Hybrid-specific driveline/powertrain parts are covered for eight years/100,000 miles.
13. No lifetime powertrain warranty on Jeep Grand Cherokee diesel; diesel is covered for three years/36,000 miles.
14.California drivers: There are emissions warranties specific to your state. Contact your dealer or refer to your owner's manual for more information.


SOURCE: CARS.COM (http://www.cars.com/go/advice/Story.jsp?section=buy&subject=warranty&story=manWarranty)

RippyPartsDept
06-16-12, 10:41 AM
Doesn't look like 7/100 is the standard in the industry to me

and as a matter of fact only a couple brands seem to have a better powertrain warranty (hyundai, kia, etc)
honda doesn't even have a powertrain warranty that lasts as long as cadillac!

all the other brands that cadillac competes with have the same or a worse powertrain warranty

hcvone
06-16-12, 11:23 AM
^^^It takes most of us in here " a while" to recoup the money after buying one, you're the one buying them like hotcakes!!! If you stop purchasing their sales will be cut in half. LOL

I am NOT taking the 2013, at this point my (3) 2012's are the last Escalade's I am buying, maybe single handedly I can force change. ;)

Cadillac Tony
06-16-12, 11:25 AM
I agree... That is BS. Sounds like a typical car salesman...

Thank you for your measured and constructive feedback.

All I'm relaying is what I hear from my customers. Most of them over the years scoff at the 100,000 mile portion of the warranty because they'll be nowhere near that mileage in only 5 years. New luxury owners don't tend to rack up miles on a vehicle, so the warranties might as well not even have a mileage cap for them- it's 4 years bumper to bumper, 5 years powertrain. Every single person I've told about the warranty change for MY13 is happy about it, since they now have 4 years bumper to bumper and 6 years powertrain.

Those buying Certified Pre-Owned won't even notice a difference, since they'll get the exact same 6 year/100k that Cadillac has always offered.

MrHolland
06-16-12, 11:40 AM
I am NOT taking the 2013, at this point my (3) 2012's are the last Escalade's I am buying, maybe single handedly I can force change. ;)
Count me in, ill stand with you sir. I'm holding off until the next Gen becomes available. Hopefully Cadillac will have it sorted out by then.

surburban99
06-16-12, 11:53 AM
I agree with you on the above. I have bought a new Escalade ESV every two years. I have a 2011, and it will likely be the last one. After owning the 2011 since October, I continue to find trash and imperfections in the White Diamond Paint. And this costs extra? I guess since you are reducing the power train warranty, you will be bringing back Rain Sense Wipers??? I never thought I would miss them until I bought a 2011.

RippyPartsDept
06-16-12, 11:58 AM
Rolls, Ferrari, Bentley, and Lambo all have unlimited mileage warranties ... 4, 2, 3 & 3 years respectively

MrHolland
06-16-12, 12:19 PM
In general Americans as a whole are quick to think someone is trying to take something from them every time someone introduces change. Unfortunately, those with that thought process are usually right. The only way for me to get any extra is by trying to squeeze a little more out of an already slim product. That being said, marketing is a very powerful tool. We'll see if Cadillac can sell it.

K9Caddy
06-16-12, 01:22 PM
Thank you for your measured and constructive feedback.

All I'm relaying is what I hear from my customers. Most of over the years them scoff at the 100,000 mile portion of the warranty because they'll be nowhere near that mileage in only 5 years. New luxury owners don't tend to rack up miles on a vehicle, so the warranties might as well not even have a mileage cap for them- it's 4 years bumper to bumper, 5 years powertrain. Every single person I've told about the warranty change for MY13 is happy about it, since they now have 4 years bumper to bumper and 6 years powertrain.

Those buying Certified Pre-Owned won't even notice a difference, since they'll get the exact same 6 year/100k that Cadillac has always offered.

You are welcome! :)

You are trying to justify on why GM REDUCED their warranty on the same exact powertrain from 2007. Is DOES make a difference, no matter how you misconstrue the facts. It is not a good thing for the consumer, but a cost saving deal once again for GM. They've been doing nothing but making reductions on the escalade, since they introduced the new gen.

K9Caddy
06-16-12, 01:24 PM
Hell, I think GM is gonna suffer just from losing business from Carl alone! ;) I'm with you guys as well... Looks like my 2009 is the last.

hcvone
06-16-12, 01:51 PM
That's fine if you buy used from a dealership you can get the Certified Pre-Owned warranty, but if you buy from a private party you get screwed, I guess we will see a lot of this in the future with GOVERNMENT MOTORS (GM) :tisk: Tell your friends and customers Cadillac is not for YOU :tisk:

rjm
06-16-12, 01:58 PM
Count me as one of those who gets a new one every 2 or 3 years. Looking back, the last Cadillac I purchased was my '91, since then they've all been leases as its been easier than dealing with the trade-in aspect.

BUT...

I understand where Cadillac is coming from, yet Cadillac became "The Standard of the World" and the "Car of Cars" by consistently exceeding the competition, not by merely matching it. This is why I remain critical, its not that I don't like my car, its just that I want Cadillac to return to its former position in the automotive world. After a little over a year, this Escalade has been like every car before it, its been to the dealer for an oil change and the tires have been rotated a couple of times. But, what with the interior plastics that are embarassing in a $20,000 Chevy, there is no way this vehicle could claim to be the "Truck of trucks", so to speak.

Of course, all of this is a moot point for me as I've already instructed the dealer to order me an XTS Platinum the monent the Sapphire Blue Metallic begins production...

RippyPartsDept
06-16-12, 02:08 PM
http://www.gminthemedia.com/wp-content/uploads/2012/03/pie-chart-720x450.png

Ownership of GM as of March 2012 ...

and just because the treasury owns a 32% stake in GM doesn't mean that the CEO and Board of Directors answers to anyone in the US Government

GM has not been under Government control since the IPO back in 2010

RippyPartsDept
06-16-12, 02:13 PM
That's fine if you buy used from a dealership you can get the Certified Pre-Owned warranty, but if you buy from a private party you get screwed,

it's your decision to not buy a CPO from a dealer and to make a private party deal ... nobody is forcing you to get screwed

there's also aftermarket warranties (and the GMPP - if you haven't run out of the bumper to bumper or CPO you can get that)

K9Caddy
06-16-12, 02:17 PM
it's your decision to not buy a CPO from a dealer and to make a private party deal ... nobody is forcing you to get screwed

there's also aftermarket warranties (and the GMPP - if you haven't run out of the bumper to bumper or CPO you can get that)

Chris- That's not the point. The point is that the warranty is reduced, I shouldn't have to purchase from a dealer to get a better warranty. Yes, GM is SCREWING the consumer and GMPP/aftermarket warranties are pricey, I shouldn't have to pay extra for something that was taken away.

K9Caddy
06-16-12, 02:18 PM
Double Post.

RippyPartsDept
06-16-12, 02:25 PM
you say they reduced it... i say they increased it

the casual observer might be scratching their head

but we're both right!

...

so you keep going on and on about how GM is screwing you out of 30,000 miles of powertrain warranty

I'll keep reminding you that GM is giving you an extra year on the powertrain warranty

RippyPartsDept
06-16-12, 02:27 PM
and meanwhile GM has extended the timing chain special coverage to 10years/120,000miles for 2007 and 2008 vehicles with the affected V6 engines

K9Caddy
06-16-12, 02:35 PM
Chris- Let's just agree to disagree. We all know that the the more miles you put on the powertrain, the more prone it is to failure. Adding a year and reducing the mileage by 30k, does nothing for the consumer. Of course the powertrain is gonna last, if I have it sit in the garage for 6 years, without driving it.

Rustico
06-16-12, 02:46 PM
The only solution is for Cadillac to extend the powertrain warranty to 6 years and 100k miles. Some people like garage queen escalades. I like to drive mine :) and keep it clean

RippyPartsDept
06-16-12, 02:49 PM
Actually yes it does do something for the consumer ... it covers powertrain failures that happen in the 6th year ... in those cases the owner would have had to pay for the repair but GM is now going to cover it

...

http://www.fhwa.dot.gov/ohim/onh00/bar8.htm
the average annual miles driven is 13,476
as was mentioned above: luxury car owners drive their cars less than the average

so what Cadillac is doing is giving their customers (the people who buy cars from them) better coverage
i don't see any other luxury brand with a better powertrain warranty

if you ask me Cadillac is just bringing themselves up to parity with Lexus and Acura (who also have 6yr/70k powertrain warranties)

K9Caddy
06-16-12, 02:51 PM
Chris- You are correct. However, how many consumers drive their vehicles for less than 12k miles a year? Not many...

Cadillac use to set a standard in the industry as having a better warranty than the rest. Now, it seems to be justified to DROP that standard, since a few other auto makers have less coverage? Come on, that is just ridiculous!

RippyPartsDept
06-16-12, 02:59 PM
a lot

you would be surprised ... did you click the link to the FHWA average annual mileage stats?

we run in situations all the time where the car is low mileage but out of warranty on time ... this new warranty would have covered them

...

i'm pretty sure this change is due to feedback GM has received from owners that they would rather have the extra year than the extra miles

Rustico
06-16-12, 03:15 PM
Cadillac is helping the consumer. They should just make it 7 years or 40,000 miles of powertrain coverage :)

RippyPartsDept
06-16-12, 03:18 PM
obviously you're being sarcastic but just in case: that does not make sense because the average cadillac owner drives their car about 12,000 miles per year

lee88
06-16-12, 03:51 PM
I'd like to know what percentage of NEW escalade buyers actually keep their vehicle past 70k miles...I would guess that it is around this time they are trading out

Cadillac Tony
06-16-12, 05:01 PM
You are trying to justify on why GM REDUCED their warranty on the same exact powertrain from 2007. Is DOES make a difference, no matter how you misconstrue the facts. It is not a good thing for the consumer, but a cost saving deal once again for GM. They've been doing nothing but making reductions on the escalade, since they introduced the new gen.

6 years is more than 5. For the large majority of new Escalade purchasers, it's a better warranty that protects them longer. As Chris correctly pointed out, you can be sure that the decision was made based on analyzing their sales data and average length of ownership for the original purchaser.

And while cost priorities are moved around on vehicles all the time and some features get deleted, it's kind of difficult to use the rainsense delete as proof of "making nothing but reductions" to the GMT900s. Yes we lost rainsense, but they've also added a steering wheel lock, express up windows, power tilt steering wheel, USB connection, Bluetooth, power running boards, HDD based Navigation, Magnetic Ride Control and Side Blind Zone alert since the 2007s were introduced.

That's one feature removed and nine features added. I'm no math major, but it seems to me like they've added more than they've removed.

Cadillac Tony
06-16-12, 05:04 PM
I'd like to know what percentage of NEW escalade buyers actually keep their vehicle past 70k miles...I would guess that it is around this time they are trading out

Speaking purely from my experience, well over 75% of my new Escalade owners trade out before the bumper to bumper coverage expires at 50k, much less 70k.

People who can afford a $70,000 SUV and the gas to run it don't keep vehicles outside of warranty.

K9Caddy
06-16-12, 05:09 PM
I'm done with the discussion about the warranty. It's funny how the car dealers are chiming in and defending GM's warranty. Moreover, it's the consumer that drives the business and thats who needs to be happy. One of the reasons GM is in the position its at. The GOV can only help a company so much, but it looks like thats who they are going to rely on.

There are MANY things that were deleted over the years, I'm not going to list all those items, but there are lot more than just one. Don't have the time. Also, the price of the Escalade has gone up in price too, year after year, and you pay for the added options.

lee88
06-16-12, 11:27 PM
Once again the problem with our society today is that we all feel someone owes us something. When in fact we should be glad they offer any type of warranty whatsoever. We have it so good here in america yet we complain about the most ridiculous things.... Come on guys just be happy we have the luxury to even drive these beautiful trucks :)

hcvone
06-17-12, 07:26 AM
Wouldn't buy a Cadillac from "Cadillac Tony" if it came full of gold, pass his name to dealership to others so he can go on the LIST. :)

felixgun
06-17-12, 01:06 PM
6 years is more than 5. For the large majority of new Escalade purchasers, it's a better warranty that protects them longer. As Chris correctly pointed out, you can be sure that the decision was made based on analyzing their sales data and average length of ownership for the original purchaser.

And while cost priorities are moved around on vehicles all the time and some features get deleted, it's kind of difficult to use the rainsense delete as proof of "making nothing but reductions" to the GMT900s. Yes we lost rainsense, but they've also added a steering wheel lock, express up windows, power tilt steering wheel, USB connection, Bluetooth, power running boards, HDD based Navigation, Magnetic Ride Control and Side Blind Zone alert since the 2007s were introduced.

That's one feature removed and nine features added. I'm no math major, but it seems to me like they've added more than they've removed.

Yea but the true logical question is why is a luxury car maker removing a feature (rain sense) that so many people love?

lee88
06-17-12, 01:28 PM
Wouldn't buy a Cadillac from "Cadillac Tony" if it came full of gold, pass his name to dealership to others so he can go on the LIST. :)

Doubt he'd want to sell you one anyways. I know a few dealers who absolutely hate, and would rather not deal with your type. People who feel they are owed something. People who feel they are going to hurt Cadillac by not purchasing another. I'm sure they would rather lose a customer then deal with someone like you. Honestly, it's sad... Get a life

rjm
06-17-12, 04:43 PM
Since we're discussing warranties, I suppose this is as good a time/place as any...

My sister needed to borrow my Escalade early May, and I jumped at the chance to drive her new Jag. I immediately noticed the the a/c wasn't cooling very well and the cooled seats weren't working at all. After confirming with her she hadn't yet brought this to the dealers attention, I did.

After keeping the car 4 days, this is what the dealer said, and I quote verbatim:

Service manager: "Yeah, we checked some other '12s on the lot, and they all suck."

Further polite/pleasant discussion ensued as to how to fix the problem, to which I was directed to speak with the tech. After a lecture about how the "ventilated" seats work as opposed to true "cooled" seats plus a mini tutorial on how to use auto climate control (I politely informed him that every car I've driven had auto climate), his final summation was: "You've been driving a Cadillac too long, you're expecting too much!"

I apologized for wasting their time and left. As I was walking away the service manager reminded me to "don't forget to mark completely satisfied when the survey comes in the mail!!"

evois
06-17-12, 07:37 PM
I guess early traders are the regular escalades. My hybrid has 95k miles since getting it new in 09. It is the long duty hauler because it is luxurious big and comfortable in those long trips than my pilot and my range rover sport combined. I got the gmpp which is good until my warranty expires at 105k miles. If the new 2014 coming out next year doesn't get the 100k mile warranty I might keep my hybrid longer or look for something else. Will see!

MrHolland
06-17-12, 11:03 PM
If you're speaking of the redesign, that's pushed back until 2014 for the 2015

ray856
06-17-12, 11:05 PM
Hey sirry to but in but how fo i start my own thread either on the app or the website i dnt see it anywhere

hcvone
06-18-12, 07:40 AM
Doubt he'd want to sell you one anyways. I know a few dealers who absolutely hate, and would rather not deal with your type. People who feel they are owed something. People who feel they are going to hurt Cadillac by not purchasing another. I'm sure they would rather lose a customer then deal with someone like you. Honestly, it's sad... Get a life

I have not stopped laughing since I read this, very funny. I am the most loyal GM buyer you will ever meet, have purchased 17 Cadillac cars/trucks from (2) Cadillac dealerships, purchased 11 Corvette's from (2) dealerships, purchased 8 Suburban's from (1) dealership, before that purchased (26) Grand Cherokee's from (1) dealership. I don't deal with stupid sales people tell customers how good GM is treating them, sounds like you maybe one of them. :)

lee88
06-18-12, 01:25 PM
I have not stopped laughing since I read this, very funny. I am the most loyal GM buyer you will ever meet, have purchased 17 Cadillac cars/trucks from (2) Cadillac dealerships, purchased 11 Corvette's from (2) dealerships, purchased 8 Suburban's from (1) dealership, before that purchased (26) Grand Cherokee's from (1) dealership. I don't deal with stupid sales people tell customers how good GM is treating them, sounds like you maybe one of them. :)

If you have not stopped laughing since you read this then perhaps you should find something to do with your time. Sounds pretty lame to me.

Also who cares how many vehicles you purchased, doesn't mean a thing! And no I'm not a salesperson or anything close, thank God or else I would be dealing with people like you.

Thanks again for letting us all know how many vehicles you've purchased, we were all just DYING to know.

MrHolland
06-18-12, 02:40 PM
^^^Lee, are you 24 years old and do you own a Cadillac??^^^

roadog1aj
06-18-12, 02:44 PM
Sorry lee, but that is a pretty darn impressive buying record you have there hcvone!! Cuddos for having the capability to purchase so many great vehicles in quantities like that! I can't imagine a dealer worth his salt, passing up the chance to do everything in their power to make you happy, even if you are the hardest customer to please on the face of the earth!! I got my '11 EXT with only 1,400 miles on it (4 months ago) just because the lady that ordered it could not stand to spend one more minute looking at the color of the interior!!! The dealer went above and beyond what they could have done (tell her she's stuck with it), and got her out from under it, and into another new vehicle, by claiming there was a slight leak around the rear window seal!!! That was great service for a person that only bought one new car every 3 years! I truly hope you get some type of consideration from the dealer, even if it's not the warranty you want, just because of your purchasing power! I've always had a soft spot for Caddys. Maybe when I grow up, I'll be like hcvone!!! But until then I'll have to be happy having owned 7 caddys so far. Including the memorable '82 Fleetwood with the Oldsmobile big block converted into a diesel engine....not one of caddy's greatest moments. I see no reason to verbally berate you for speaking your mind about a subject that obviously bothers you quite a bit. It's totally up to you, where you decide to draw your line in the sand! This thread has definitely made me think about what I might want to do for my next purchase, as warranty's are VERY important to me. Chris @ Rippy has also provided very good warranty info and caparisons, THANX. I figure that when you start coming to me for the cash to buy your cars, then I might criticize you mightily.....or not :)

lee88
06-18-12, 02:51 PM
^^^Lee, are you 24 years old and do you own a Cadillac??^^^

I'm 23 and I own TWO Cadillacs. A CTS and an Escalade. What's does that have to do with anything? Real mature buddy!

And no mommy and daddy did not buy them for me. I actually have some brains which many seem to be lacking around here.

MrHolland
06-18-12, 03:04 PM
I dont think anyone is questioning your intelligence, however you do seem to be lacking maturity. Maturity will come with age and life experiences. Respect though, should have taught by your parents and role models while you were growing up. For the most part, we in here are respectful mature adults, and treat others the same way. We try to refrain from personal attacks and flaming. It would be appreciated if you could do the same.

I do partially agree with what you said at the top of this page.

-------Now lets try to get this thread back on topic and enjoy some informative intelligent exchanges of opinions.

lee88
06-18-12, 03:32 PM
I dont think anyone is questioning your intelligence, however you do seem to be lacking maturity. Maturity will come with age and life experiences. Respect though, should have taught by your parents and role models while you were growing up. For the most part, we in here are respectful mature adults, and treat others the same way. We try to refrain from personal attacks and flaming. It would be appreciated if you could do the same also.

-------Now lets try to get this thread back on topic and enjoy some informative intelligent exchanges of opinions.

Thank you for you .02 cents...as far as personal attacks, perhaps you should reread the thread and spare your lesson for hcvone.

You speak of respect and maturity yet you question my age and whether or not I even own a Cadillac, as if it matters. Practice what you preach buddy! Good day :)

hcvone
06-18-12, 07:23 PM
I'm 23 and I own TWO Cadillacs. A CTS and an Escalade. What's does that have to do with anything? Real mature buddy!

And no mommy and daddy did not buy them for me. I actually have some brains which many seem to be lacking around here.

To say mommy and daddy did not buy them for me makes us all believe that mommy and daddy did buy them for you, which there is nothing wrong with, it just makes me laugh even harder. :histeric:

lee88
06-18-12, 08:15 PM
To say mommy and daddy did not buy them for me makes us all believe that mommy and daddy did buy them for you, which there is nothing wrong with, it just makes me laugh even harder. :histeric:

I stated that because many people always assume that my parents must have money since I am so young. People come to my door and ask to speak to the owner of the house assuming that I must live with my parents. So I simply did not want any comments regarding that. You really ought to watch a comedian or something. Laughing so hard at something so unfunny is kinda sad... But then again maybe that's just your life