: No rear camera, no nav resolved!

06-07-12, 07:46 AM
Well, i posted up my issue of no nav map, no rear camera and radio unable to turn off
Last week. I went to the dealer and sheepishly asked for a little "good faith" effort on
The part of the dealership. You see, i did not buy the extended warranty.
My 2008 currently has 53'000 miles on it and i was hoping they would work with me
since it is only a few months out of warranty.
The dealership was dumbfounded as to what went wrong....but my radio was fried!! We only drive it on weekends and one day everything went down.
Well, they comped it for free.......yes the bill would have been close to $1800.00
So i am grateful to Sewell here in Dallas. New radio installed, no charge!

06-07-12, 09:11 AM
Thanks for the update, and I am sure you are pleased. :)

Cadillac Cust Svc
06-08-12, 09:05 AM
That's great news, Airlaird! Thanks so much for letting us know how your concern was resolved; I'm glad Sewell gave you such great service.

Enjoy your Escalade,


Cadillac Customer Service